Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up16:00 PM, 13th January 2014, About 11 years ago
Reply to the comment left by "DC " at "13/01/2014 - 13:34":
If the rent period is monthly and the whole 6 months is paid up front and there are no further payments during the first 6 months then I don't see a problem. Where I do envisage a problem is if the AST is worded in such a way as to that rent is due every six months.
.
Jeremy Smith
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Sign Up19:42 PM, 13th January 2014, About 11 years ago
Reply to the comment left by "Mark Alexander" at "13/01/2014 - 16:00":
I think what you were thinking of Mark, is when a tenant pays weekly, fortnightly, monthly, etc,
then a different notice period would apply, so paying 6-monthly, might, require a longer notice period, as already said, depending upon how the AST is written.
Industry Observer
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Sign Up8:57 AM, 14th January 2014, About 11 years ago
I've missed this thread saw it start but have been very busy hence delay on my smells posting and the actual wording to go with the clauses already posted. The smells wording goes in the inventory primarily and also in the agreement but as a non standard clause - I will explain and will do this next 48 hours promise.
Meanwhile from what I have seen of this thread the age old issues are creeping back in and I hope Sue P has, as advised by Mark, been setting up her tenancy agreements with the correct wording otherwise as Mark says the advance pauyment will be a deposit.
Johnson v Old made this very clear not, as TDS immediately proclaimed, that rent in advance was no longer a deposit. I can assure you it most easily can be.
Someone referred to taking 2 months deposit and then using it for rent payments. The deposit cannot be touched - unless the tenant agrees - mid term incuding the periodic state and no matter what clauses to say otherwise are in your agreement.
Ben talks sense as usual - Happy New Year me old mucker and sparring partner!! - and I too would be wary of any offer totally unprompted on the tenant's part to pay rent in advance. Why do that until they are asked, if anything it means the baggage they think you will discover is even more serious and damaging to their prospects!!
Remember the agent will have a vested interest in rent up front too has two advantages for them. First they can take all their commission up front and then, because they have already been paid, sit back and do little work when you need their help.
Agree with comments on monthly visits - anything more than quarterly is probably asking for trouble on the peaceful occupancy front
Apologies if these comments repeat anything in the previous three pages of posts.
Mark Alexander - Founder of Property118
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Sign Up9:35 AM, 14th January 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "14/01/2014 - 08:57":
Perhaps you can help me to explain why, if a tenancy agreement isn’t drawn up properly, 6 months rent up front can affect the required notice period.
I know that it can affect the notice period but for the life of me I can’t recall why and under what circumstances, probably because is something I do not come across too often and when I do an alternative and mutually acceptable arrangement is entered into.
.
Robert M
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Sign Up9:40 AM, 14th January 2014, About 11 years ago
Just some thoughts on this matter........
Would the issue be any different if the prospective tenant paid the normal one month in advance at the sign up, but later decided that they wanted to overpay and get into credit on their rent account?
How much time has to elapse between the initial payment and the subsequent overpayment? - 5 minutes, 1 hour, 1 day, 1 week, 1 month, some other period of time? or does it simply have to be a separate transaction (at any time)?
Surely if tenants can overpay on their rent account, and thus be in credit, then there is nothing wrong with them overpaying by 6 months (or any other amount)?
Surely overpaying on a rent account does not change the fundamental terms and conditions, express or implied, of their tenancy agreement, and thus makes no difference to their legal rights or responsibilities?
If overpayments during a tenancy are acceptable, and do not alter the legal position, then the landlord could accept the 1 month in advance, then a few minutes later (i.e. during the tenancy), accept a payment equal to the remaining 5 months rent (or any other amount the tenant is willing to pay), and thus there would be no problem (other than the normal problems as may occur with any other paid monthly tenancy).
Industry Observer
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Sign Up9:43 AM, 14th January 2014, About 11 years ago
Mark
I thought we had done this subject to death and the reasonings behind the agreement wording rationale when Johnson v Old came out?
Basically is the rent covers the six months and you do not vary the wording in the agreement that it covers 6 months and is then a monthly payment in month 7 so it goes STATUTORY periodic from month 7 then if you don't have a valid s21(1) already sitting on file then when you come to serve s21 of any persuasion in the periodic state you have to give 6 months notice - because the last period of the rent was 6 months, not monthly.
It is fatal to mention monthly in the initial wording.
Jeremy is on the right lines on this.
Alternative is to create the tenancy so that at the end of the initial fixed term the tenancy then goes CONTRACTUAL periodic instead.
Then it is just normal NTQ notice
Industry Observer
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Sign Up10:52 AM, 14th January 2014, About 11 years ago
@ Robert
I was with you all the way with the tenant paying a small amount, say an extra ÂŁ50 - ÂŁ100 a month which could be argued to be an 'in case' safety net for a future single month where they have problems paying.
Though it did still look like that thing the LAW hates most - a contrivance!!
Actually though any payment in advance is exactly that - in contemplation of future commitments and obligations - and so again is a deposit.
Then came your final paragraph and that sank the ship completely - clear contrivance to get round the rules.
As I always say I am amazed at the energy, creativity and emotion agents and landlords put into trying to circumvent regulations and obligations. Seen it with everything since gas safety came in.
Three options
1. Don't bother with a deposit just charge a higher rent each month say an extra
ÂŁ25 to ÂŁ50 but not so high as to be challengeable at First Tiuer Tribunal (old
RAC). Try it - a reverse of the tenant wanting a lower rent, charge them a higher
one to cover the deposit.
OR
2. Heaven forbid don't take a deposit.
OR
3. If you have occupied the property before, or will genuinely do so as main
residence in the future, let on a full Assured Tenancy
There is so little you can do to legitimately take even an extra month, and even then if you do you cannot, under Scheme Rules, touch it until end of tenancy, why bother?
Joe Bloggs
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Sign Up11:07 AM, 14th January 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "14/01/2014 - 08:57":
'Agree with comments on monthly visits – anything more than quarterly is probably asking for trouble on the peaceful occupancy front'
thats clearly wrong for reasons ive already explained backed up with a link. furthermore my selective and additional licences state inspections AT LEAST every 3 months so 3 months is a max NOT a min.
Mark Alexander - Founder of Property118
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Sign Up11:08 AM, 14th January 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "14/01/2014 - 10:52":
Note that option 3. is only an option if your mortgage lenders consent to it and most will not. Therefore, an assured tenancy is only really an option if you don't have a mortgage and will never require the right to serve a section 21 notice.
.
Robert M
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Sign Up11:10 AM, 14th January 2014, About 11 years ago
Reply to the comment left by "Industry Observer " at "14/01/2014 - 10:52":
I have not tested this in court, so can't say for sure, but your comment:
"Actually though any payment in advance is exactly that – in contemplation of future commitments and obligations – and so again is a deposit."
surely cannot be correct? I have a tenant who paid rent in advance, and initially there was a Housing Benefit shortfall so she paid the shortfall, but she was then granted Discretionary Housing Payments for that shortfall, but has asked to continue paying the same amount (the HB shortfall) so as to put her account in credit, just in case her benefit ever stops. This credit balance on her account, which is increasing each month, would simply be returned to her at the end of the tenancy, or at any other time she requests it (like paying a set monthly amount on a gas bill then finding you used less gas than expected so are in credit, you have the right to request that credit to be refunded to you). Surely if someone overpays on their rent account it is treated as a similar situation, not as a deposit?
If it was treated as a deposit, whatever the overpayment amount or whenever it occurred, then every month I would have to register a new deposit for her account, and that would be non-nonsensical. I know the "law is an ass" but surely not to that extent!!!!