Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Luke P
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Sign Up15:10 PM, 2nd February 2016, About 9 years ago
@Alan (OP),
Please do come back and give us your thoughts and feelings now that you have had a few responses.
I'd be interested to hear how you view your predicament now.
Do you think it is fair that you retain the asset on the back of a Govt. scheme (ultimately paid for by the tax payer)?
In some respects I do blame the Government for not having plans for these (inevitable) eventualities. Those using H2B are likely to be at a time of life when they're thinking about starting a family and therefore could easily 'out-grow' their H2B property. What provisions were put in place?
Gary Dully
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Sign Up16:34 PM, 2nd February 2016, About 9 years ago
Hello Alan,
Welcome to the crazy World of non paying tenants!
You are now a fully paid up member of the being legally mugged by a tenant club.
Your tenant hasn't fallen on hard times, they have simply decided not to pay you a dime until one of you drops financially dead!
Issue a Section 21 notice, if they have been a tenant for at least 4 months and you have protected their deposit properly.
If your tenant has not paid for at least 8 weeks or 2 months rent, issue and correctly serve a Notice Seeking Repossession (Section 8 Notice), on grounds 8,10 & 11 and then promptly after that notice period expires issue court proceedings against the tenant.
Make sure you send rent reminder letters or you will breach their rights under the CPR ( Civil Procedure Rules).
Then on the day of the hearing, wear 2 pairs of underwear as they may get free legal representation, but if they have maintained the arrears over 8 weeks in total, the judge will listen to their bullshit and should still grant you possession anyway.
Then wait another couple of weeks they will be granted to leave and then if they haven't budged, apply for a bailiff to evict.
If you are lucky you should get a bailiff within a couple of months, who for a fee will come around with little briefcase and locksmith and force your tenant to leave.
You will probably be going through this process for about 5 months from start to finish.
If they have a guarantor, I would warn them, In writing, that they will be paying the bill and receiving a summons at the same time.
Your bank will not get involved - they know to leave well alone with evictions.
All the forms are available on the courts website site and once you have done one case you will be an expert in the side effects of adrenaline poisoning and laundry stain removal.
Anyway, best of luck
Mark Alexander - Founder of Property118
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Sign Up16:43 PM, 2nd February 2016, About 9 years ago
Reply to the comment left by "Adam Davies" at "02/02/2016 - 13:00":
Brutal or not, consent to let should have been requested from the lender. The fact it hasn't been is sure to breach mortgage conditions.
If this tenant decides to be awkward and to seek help from the likes of Shelter then one can expect this to be discovered and used as a defence, if only to cause trouble.
The mortgage lender would be well within its rights to call in the loan.
In summary, consent to let should have been requested from the mortgage lender, and if applicable the freeholder because letting without consent and proper referencing can cause problems with a freeholders insurers. If consent is declined then it can be appealed. Until consent is granted it is wrong to let a property.
The H2B issue just makes it worse.
.
Ray Davison
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Sign Up18:14 PM, 2nd February 2016, About 9 years ago
As far as being brutal is concerned, we as professional Landlords are being used by the government as tax providers to fund the H2B schemes so is it any wonder that we may feel a little sensitive when someone raises this scenario?
Michael Barnes
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Sign Up10:48 AM, 3rd February 2016, About 9 years ago
I have been trying to find the penalties for this situation.
I have found reference on Government pages to it being criminal, but I cannot find any details.
Does anyone know the legislation that defines this?
Charles King - Barrister-At-Law
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Sign Up11:39 AM, 3rd February 2016, About 9 years ago
(1) Gary: we are all being legally mugged - by the banks: and I don’t know how anybody can say someone hasn’t fallen on hard times without knowing the individual circumstances. There is a housing crisis on the back of a financial meltdown. If someone hasn’t any money then they cannot pay their rent no matter how much they want to, or how much hardship it causes their landlord. Being a landlord is a seriously risky business and there is only so much we can do to protect ourselves against it, as with any business. The fact that people sometimes don‘t pay when they are supposed to has been at the heart of the economy since money was invented (and probably since before then). Obviously the situation is greatly exacerbated where the landlord is themselves at risk of losing the property to – oh yes - their lender. If a mortgagor falls into arrears the amount of legal costs the lender can typically add, perfectly legally and contractually, is utterly breathtaking, and usually wholly out of proportion to the amount owed. These bankers’ charges are a real scandal, and there is no political will to change the situation (the reason being the politicians are in thrall to the bankers). The housing benefit system is an absurd partial answer to the modern problem of high rents caused by over-lending.
(2) Ray: we are all subsidising high rents through taxation via housing benefit. Some of us are benefitting from that situation.
(3) Mark: if you know of a defence to possession proceedings based upon the conditions of the landlord’s rights of occupation please share! If Shelter could have brought such a case they would have done so. They certainly haven’t (yet). The status of the landlord has no bearing in an action for possession by that landlord against their own tenant. Even a licensee can grant a lease (a ‘tenancy by estoppel’), even though they have no interest (such as a freehold, or superior lease) out of which they could grant a lease. It’s a fascinating area of law (see for example, Bruton v London and Quadrant [1999] (which I now see even has it’s own Wikipedia entry)). I’m pleased that this site allows us to discuss things like this.
(4) Michael: I’m no Crown Prosecutor, but the offence is likely to be s.3 Fraud Act 2006. For that to apply there would have to be ‘dishonesty’. Don’t get me started on that! The legal definition of dishonesty is so vague that I’m amazed that there are any convictions at all.
Please don’t be offended by anything I say: it’s all in the spirit of open debate, and these issues are all of crucial importance to the quality of the lives of landlords and tenants. It’s good to have such a forum.
Alan Christmas
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Sign Up14:05 PM, 3rd February 2016, About 9 years ago
Wow, thanks for all the responses! They’re all greatly appreciated – even the unsympathetic ones! – it’s a great help to have other people’s input and advice on this.
First of all, an update on our situation. Our tenant’s claim has been that they can’t move yet because although they have found somewhere to move into they can’t afford the deposit etc. right now. So, we’ve offered to simply release the deposit (so they have money to move) and call it quits on what they owe in return for them signing a deed of surrender and leaving in the next week. Obviously this probably means that we will be out of pocket (I say probably because they still insist that they intend to pay the outstanding rent when they can), but it will be worth it to have the situation with them resolved. We will continue to progress along the eviction route in the meantime, just in case they pull out of this arrangement, but hopefully we won’t have to pursue that to completion.
On the broader issues: first of all, I’m very sorry if others feel that our actions negatively impact on them, and tarnish their reputations as landlords. We are landlords by mistake, as it were, and we wouldn’t have joined the community if our circumstances hadn’t dictated it. I respect the fact that for others it’s a profession or source of livelihood, and I understand the responses of those who have more invested in it (in more than one sense) than we do.
I should clarify that apart from the situation with the lender everything else has been done in proper way. The deposit is properly protected, a standard tenancy agreement has been signed by both parties, the council tax is in the tenant’s name, etc.
On the question of fairness: I suppose we feel that we have complied with the spirit if not the letter of the H2B scheme. My partner didn’t set out to game the system. She bought the flat intending to live there, because the scheme offered her an opportunity to get onto the property ladder which she wouldn’t have had without it. She played her part in stimulating the market, and she benefited from the incentives on offer. She/we would still be living there now if it wasn't for our circumstances, and would probably have done so for the full initial 5 years.
I can only suppose that the restrictions on letting H2B properties are in place to prevent people from using the preferential rates as a way to simply make money, rather than genuinely find a first home. Again, my partner’s intention was to use the property as her home, and even now once mortgage, ground rent, management costs etc. are all factored in she doesn’t make any money from letting it.
As I understand it, part of the point of the H2B scheme was to address the problem of too many people being unable to enter the property market. The scheme worked perfectly well in terms of allowing my partner the opportunity to do so. It therefore seems somewhat perverse to think that simply because of our unexpected family situation she might have to give up the property and return to being part of the problem that the policy was (in part) intended to address.
Having said all that, after this experience we will certainly have to look again at the options for converting the mortgage. However, my partner’s understanding was that it would involve paying back the government loan in full and re-mortgaging at 95%, and in that scenario we simply couldn’t afford it, so we would have to give up the asset.
Thanks again for all the responses.
Luke P
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Sign Up14:27 PM, 3rd February 2016, About 9 years ago
Reply to the comment left by "Alan Christmas" at "03/02/2016 - 14:05":
Hi Alan,
Great to see that you've come back...and very much into 'the lion's den' for you, so praise to your braveness.
Just out of interest, and no malice intended, why would giving up the asset be a problem? I think I already know, but was curious as to the psychology behind your thinking.
Alan Christmas
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Sign Up15:08 PM, 3rd February 2016, About 9 years ago
Hi Luke,
I'm having to speak on behalf of my partner here, so I can't really give a definitive answer. But I suppose it really comes down to the fact that she sees the property as an investment. If she were to sell it, then it's unlikely that she/we could afford to buy another property any time soon. Whereas, if she can meet the repayments for the rest of the intial five year period, then she will have been able to acquire a sizeable chunk of the property at a very good rate, and will be in a good position sell up and invest in something more suitable for us.
It also helps that it's a brand new flat in a good location which is undergoing fairly sustained development, so we're fairly confident that this property in particular is a good investment.
Michael Barnes
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Sign Up14:17 PM, 4th February 2016, About 9 years ago
Reply to the comment left by "Alan Christmas" at "03/02/2016 - 14:05":
What I have gleaned from trying to find out about the H2B scheme appears to be (I think)
1. If you pay off the government's contribution, then there is no criminal action if you let the property, but you should get lender's permission to let ( not to get their permission would be unlawful, meaning they can take civil action against you, but not criminal prosecution).
2. It is not limited to first purchase, so should be able to sell one property and buy a replacement with H2B.
However, I could be wrong, and if I am, then someone will correct me, I'm sure.