Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Michael Crofts
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Sign Up9:24 AM, 18th February 2023, About 2 years ago
I really need to understand this. Does the decision in that partially cited Appeal turn on the Judge relying on the Common Law rules about service - and ignoring s196 LPA 1925? In which case how do other landlords (such as myself) prevent ourselves falling into the same trap?
In the past my tenancy agreements used to say that notices must be served in accordance with s.196 but they are now more explicit, and I wonder whether this wording would be enough to avoid an argument that a notice must "come into the hands" of a tenant:
8.12 The following provisions apply to notices and permissions:
1. All notices and any permission which one party is required to obtain from another must be in writing.
2. Any notice given to the landlord must be delivered to the landlord’s address given above unless notice of another address has been given by the landlord to the tenant.
3. Any notice given by the landlord to the tenant must be delivered to the premises or the last-known address of the tenant (or any of the people comprising the tenant).
4. Any notice given to the guarantor must be delivered to the last-known address of the guarantor.
5. Any notice shall be deemed to have been properly delivered if it is:
1. left at the relevant address in the same place that ordinary mail is left, in which case service shall be deemed to have taken place on the day it was left there, or
2. sent by Royal Mail or a courier, using a next day delivery service which requires a signature to be given by the person receiving the notice, in which case service shall be deemed to have taken place within the period guaranteed by the service provider.
Kate Mellor
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Sign Up9:40 AM, 18th February 2023, About 2 years ago
Reply to the comment left by Julie Ford at 15/02/2023 - 09:09
Well done! I suspect the lawyer in question was simply trying to baffle the magistrales brain with bulls**t, knowing full well neither he nor the plaintiff will ever have heard of this judgement and the magistrate would’ve been made unsure by the apparent precedence of the quoted case.
Kate Mellor
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Sign Up9:53 AM, 18th February 2023, About 2 years ago
You need to prepare your arguments in a bullet point form for the judge to read. I would use Julie’s points in your submission with a section with the heading of the cited case and bullet points as to why it’s not relevant in this case.
Also since your AST is silent on the point of service you are relying on statute to determine when service is deemed. Quote the relevant statutory clauses.
This whole issue is total BS there isn’t any requirement that the notice has been seen. It simply must be served at the most recent address the tenant has officially provided you with and if none has been provided it’s deemed served if delivered to the property, even when you know full well the tenant doesn’t live there. The obligation is on the tenant to keep you updated with their current address.
Blodwyn
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Sign Up10:38 AM, 18th February 2023, About 2 years ago
I've had a quick look at BAILII (Google it, a case search engine) quoting the case name as mentioned without luck. It may have appeared in a dusty textbook but have not been published in the Law Reports.
Sniff in specialist L&T places, best suggestion.
Seething Landlord
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Sign Up11:49 AM, 18th February 2023, About 2 years ago
Reply to the comment left by Kate Mellor at 18/02/2023 - 09:53
The issue of whether S196 can be relied on is covered in the paper that I have previously referenced a couple of times because without buying J Luba's book (which may or may not be the source used by the duty solicitor in the current case) it is the only commentary on the matter that I have been able to find. I suggest that those who think it is all nonsense consider and answer the argument developed in the paper ( https://www.hlpa.org.uk/cms/wp-content/uploads/2019/05/HLPA-Handout-Sarah-Steinhardt-March-2019.pdf ) and leading to the conclusion:
"Thus, section 196 may provide for a mechanism of deemed service but only where the
tenancy agreement expressly incorporates it, and where the wording of the tenancy
agreement is such as to “require” service of notice: Wandsworth v Atwell (1995) 27
HLR 536, CA; Enfield LBC v Devonish and Sutton (1997) 29 HLR 691, CA. Further, the
landlord must be prepared to “prove the terms of the agreement in any action for
possession following service of such a notice” Atwell p. 542"
Kate Mellor
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Sign Up12:31 PM, 18th February 2023, About 2 years ago
Reply to the comment left by Seething Landlord at 18/02/2023 - 11:49Yes, sorry, I hadn't read that. I actually do have a copy of the said book, although I don't think I paid £75 for it. I think that book and "A Practical Approach to Landlord and Tenant" (Garner and Frith), are invaluable resources should you ever come upon anything you are unsure about with your tenancies. They are tax deductible and it's cheaper than making mistakes.
I came on here to correct my reply as I've now referred to it (at which point I read your message).
I was not aware that this only applied where the tenancy agreement specifically sets it out, (although I've never seen a tenancy agreement that didn't have this in it).
The wording referring to service of a s8 notice is as follows: p78 2.24 Defending Possession Proceedings.
"In the absence of an express admission by the tenant of service of the notice seeking possession, the burden of proof is on the landlord to show that the notice was properly served. The Law of Property Act 1925 s196 does not apply to notices served under HA 1988; it follows that the mere fact that the landlord has posted the document to the tenant by first class post will not mean that the tenant has in fact been served. However, a landlord can grant a tenancy with a clause in the tenancy agreement expressly incorporating LPA 1925 s196 or providing that all notices that are sent by first class post to the tenant are deemed served on the second day after posting. Otherwise, the common law rules apply and the landlord must prove that the notice has been brought to the attention of the tenant. (Wandsworth LBC v Atwell (1995) 27 HLR 536, CA.) Other than where the landlord has personally served the tenant, a landlord who cannot prove the notice has come to the attention of the tenant will not be able to rely on the section 8 notice."
Sorry to have given out incorrect advice, I've never had to use a s8 notice and my knowledge of these in depth aspects is clearly sketchy. every day's a school day!
Michael Crofts
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Sign Up12:32 PM, 18th February 2023, About 2 years ago
Reply to the comment left by Seething Landlord at 18/02/2023 - 11:49
It is now 17 years since I last practised as a chartered surveyor in estate management, where most of my work involved legal documentation, but my recollection is that by the millennium the majority of commercial leases either explicitly incorporated s196 LPA 1925 or included words similar to those which I have been including in my own tenancy agreements, given above. In other words leases stated in terms how service of notices was to be validated.
Turning to the Housing Law Practitioners Association handout prepared by Sarah Steinhardt (thanks for that, very interesting), para. 39 refers to the issue of whether a Notice "comes into the tenant's hands" and explains why this is necessary at Common Law but para. 44 says: 'Alternatively, it is open to the parties to have a tenancy agreement that deems service in the event of the notice being sent in a certain way.' Is Ms Stenhardt saying that express provisions can override the Common Law requirement? I would like to know what others think.
Michael Crofts
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Sign Up12:33 PM, 18th February 2023, About 2 years ago
Reply to the comment left by Michael Crofts at 18/02/2023 - 12:32
I think Kate Mellor has answered my question while I was typing it!
Seething Landlord
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Sign Up13:54 PM, 18th February 2023, About 2 years ago
Reply to the comment left by Kate Mellor at 18/02/2023 - 12:31Thanks Kate, that seems to be the definitive answer. Thankfully, properly drafted tenancy agreements include appropriate wording to avoid this particular stumbling block.
I just want to sell up!
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Sign Up16:31 PM, 18th February 2023, About 2 years ago
Reply to the comment left by Kate Mellor at 18/02/2023 - 12:31
Thanks Kate I have read both cases in full and have resigned myself to the fact that I will only succeed if the tenant does not turn up. I have another S8 drafted and will hand this to the tenant at court and start over.
Interestingly I was at a possession hearing with another Landlord on Thursday who has the same TA (from the same letting agent) and the Judge asked the tenant if she had received the S8 notice, she confirmed she has so the Landlord was successful.