Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Rob Crawford
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Sign Up13:41 PM, 3rd December 2016, About 8 years ago
HI Jill, I wonder if under common law that the verbal agreement with the previous landlord is sufficient to argue the case. I suspect that it maybe. It is possible that after so much time (assuming the same tenancy agreement) and in the light that the previous landlord arranged / conducted all the gardening in the past, that you may have a case. Of course it would help if you have some evidence of the verbal agreement or evidence that he did do the work to date. I would therefore suggest you consult with a solicitor on this basis.
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Sign Up14:10 PM, 3rd December 2016, About 8 years ago
Reply to the comment left by "Rob Crawford" at "03/12/2016 - 13:41":
Thanks Rob, yes I do have proof of garden maintenance since I moved in, and yes it has been done on a regular basis until the son of my previous landlord who died took over.
I don't look to be confrontational, but where this is concerned I'm going to stand firm on it, for the reasons I have given. The new tenancy comes up in April 2017 and this is when I will have everything in place to state my case - and if the landlord attempts to "force" me into accepting a tenancy on the same property I've been in for 14 years, on clauses that were NEVER part of why I accepted this property, I will indeed take action against him.
I would prefer not to, but if a property is let on a certain criteria "agreement" and has been in operation for an extended period, as in my case 14 years, then just because another member of the same family now becomes the landlord he cannot decide to change the original agreement to suit himself.
It would be perfectly acceptable to change what has been agreed IF...
1. There had been a change of tenant so the landlord could introduce new clauses for them to take on the garden maintenance...This is NOT the case! No interruption to the tenancy at all.
2. Any tenancy where the tenant has remained in situ for over a decade or sometimes longer should not be subject to being treated as though they are a NEW tenant every 12 months where a landlord can ultimately change clauses as though the tenant was.
3. I will in fact put a case forward on this basis if it comes to it, otherwise a tenant could rent a property at the beginning of their tenancy, where the landlord has requested a long term tenant as in my case, assure them of certain *inclusions* for their tenancy then change it once the tenant has moved in 6-12 months later dependent on the the fixed AST. Having a system like this opens it up to being abused *potentially* as any landlord/letting agent who wanted to get the tenant in so as not lose rent, just have to wait a few months to change the deal.
I have no problem with challenging this, and will...I would prefer not to, but have no intentions of having my landlord who is not respecting his late father's wishes on how the property should be offered to a tenant or maintained.
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Sign Up14:55 PM, 3rd December 2016, About 8 years ago
For everyone who has followed this post, the following may be of interest as it is a COPY exactly of the email that went between myself and the agent who supplied the "Docu-Sign" agreement for my tenancy, and personally I think the landlord will have very little solid ground to stand on. Please note: for confidential and legal reasons I have blanked out the email addresses of the letting company and the agents full surname.
----- Original Message -----
From: Sammie S*******e
To: Jill H*********
Sent: Wednesday, March 18, 2015 12:39 PM
Subject: RE: Sycamore Avenue
Hi Jill
Thanks for your e-mail.
Yes such a lovely day considering how misty and foggy it was this morning. Honestly the agreement is nothing for you to worry about. It is our standard agreement which we send to all tenants it is here to protect you as well as the landlord.
Mr E*********** wants to carry on with the same arrangement that you had with his father. Therefore Mr E************ will tend to the gutters and cutting the grass – so nothing will change, you can stop worrying. However this will not be written into this agreement as this is an arrangement between you and the late father that has been ongoing and extended when B********* letting agents looked after the property for the late Mr. E********* in the latter years for him.
* After receiving this email I signed the tenancy in good faith, unfortunately my landlord seems to conveniently forgotten what he's agreed to where a letting agent (Sammie the daughter of the his GF) assures me ALL will remain the same.
Rob Crawford
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Sign Up16:40 PM, 3rd December 2016, About 8 years ago
Hi Jill, if you are now on a contracted periodic tenancy and the landlord wishes to end that existing tenancy he does not have to give reason and under current law this will not be opposed by the Court. Whether you would have grounds under retaliatory eviction can only be determined by the Judge, I don't feel this issue is in the context of why retaliatory eviction law was introduced. It is a new law and has yet to be fully tested. The landlord may well have changed his mind since the correspondence was received, I am not sure how this would stand in Court. You should seek legal advice.
Rob Crawford recently posted...HMO Mandatory Licensing to be Expanded
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Sign Up18:14 PM, 3rd December 2016, About 8 years ago
Reply to the comment left by "Rob Crawford" at "03/12/2016 - 16:40":
Rob, thank you for another posting, but not sure where you got "periodic" tenancy from, however, your posting has convinced me things need to seriously change for tenants renting where they have been in a property for many years. As you seem to suggesting " A landlord can change his mind at anytime, regardless of what he's agreed to" which only clarifies my point further, basically having an agreement of any kind is futile.
Although I suspect Rob IF I changed my mind about something I had agreed to, and just say " well, I've changed my mind I no longer want to clean the property" I would be held accountable and reminded of it, and quite rightly too. What a ludicrous one sided law, that entitles two parties to enter into an agreement that ONLY allows one side to change their mind. It makes no sense whatsoever to have a tenancy agreement because it's not worth the paper it's written on. If a landlord cannot be held accountable for what he's offered a "LONG TERM tenant" then I'm afraid the law needs to updated and changed as this is completely unjust. Can you imagine any business that offered the sale of an item or a service "after" agreeing the terms with the customer. I'm a customer and if I buy something on the basis of being told it has A, B, C & D and I purchase on that basis and when the item/service is accepted, the seller changes those terms, because they have changed their mind on what they will supply they would be in very hot water.
I will stand my ground when the new tenancy comes up and won't seek legal advice as I don't feel I need to. I feel perfectly capable of acting for myself. Eviction, gosh, can you imagine what he would like trying to evict an OAP who has been an excellent tenant, no, not just good, but excellent, where he's paid for no maintenance on the property in 14 years as I've covered it - left the property without proper heating with serious damp problems since he took over from his late father in January 2015, and some 21 months later is only just providing heating in the property and on top of that informing me " he wanted everything to continue the same" which I have proof of.. I would welcome the opportunity of actually challenging it in a court, because it's only way of ever getting the law changed. I don't scare easily, but I am a busy woman, so I will thank you once more, but I think this topic has been exhausted and I shall now take my leave of it, as I have spent far too long on this thread regarding this "damn garden"
Thanks Rob, have a good weekend!
Mark Alexander - Founder of Property118
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Sign Up18:17 PM, 3rd December 2016, About 8 years ago
Reply to the comment left by "Rob Crawford" at "03/12/2016 - 16:40":
Also, the case of Superstrike vs Rodrigues confirmed that a statutory periodic tenancy is a new tenancy for deposit protection. On that basis the landlord might also argue that the garden maintenance agreement also ended when the fixed term tenancy ended.
.
The Property Man
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Sign Up19:27 PM, 3rd December 2016, About 8 years ago
Hay Jill did you say your against private renting ?? Because it's not long term ??? (Well you've been there 14 years). I like many other Landlords on here would love long term tenants. I see your having a go against the private rental sector and why not !! Everyone else is against us you might as well jump on the band wagon....... but with all these tax changes Landlords will soon be forced to sell up (some) others will have to raise the rent to cover the cost of these tax changes. I can see your moaning over having to pay the garden maintenance bill, but soon that will be the least of your worries because at the moment you are one of the lucky ones who has a Landlord who owns the property outright (mortgage free) and these tax changes won't effect him that much. I would try and sort things out with your Landlord and try to stay in the house you love, because if you was to move to another rented property and the Landlord has a mortgage he/she will have to raise the rent in the near future to cover his increase in tax that he/she will be paying. They may even be forced to sell meaning you would have to move again. Good luck
Seething Landlord
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Sign Up19:32 PM, 3rd December 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "03/12/2016 - 18:14":
I think we've ALL spent far too long on this thread ?
The Property Man
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Sign Up20:11 PM, 3rd December 2016, About 8 years ago
Yes me to but there is a lot to get through when tenants don't really know what tough times are ahead for Landlords and tenants with these changes. I could go on about this all night !!!!
Trendo
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Sign Up23:12 PM, 3rd December 2016, About 8 years ago
Simples, cup of tea and a chat , LL is either going to honour the agreement or not.