Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Rachel Hodge
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Sign Up9:45 AM, 30th November 2016, About 8 years ago
Reply to the comment left by "Luke P" at "30/11/2016 - 09:38":
Well said Luke.
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Sign Up11:43 AM, 30th November 2016, About 8 years ago
Reply to the comment left by "Luke P" at "30/11/2016 - 09:38":
Luke, I will start by thanking you for posting your comments and "opinion" on how you see me placing an emphasis on being a "good tenant" but you are wrong. I go above and beyond what is required of me. It would be ludicrous to suggest one was a good tenant because they pay their rent on time or don't abuse the property. YOU state Luke; " a lot of tenants often forget that they’re *supposed* to be good tenants. There’s no credit for doing exactly what you should be doing…just as I get nothing for paying my mortgage on time, every time. It comes across as though your landlord should be grateful that you’re not causing a problem."
Your comment is rather simplistic and to suggest that I may not understand, appreciate, or be fully aware of the current rents in my area, for which I have paid regular rises since I have been in the property, the last five years by between £20-£25 pcm, so you have assumed wrongly, which often happens when people do not gain the facts to make informed opinions. As for the comment about you paying your mortgage on time, and likening it to my situation, comes across as a little patronizing!
The property I have rented for 14 years to 2010 was in the hand of quite a large Oxfordshire letting agent where I was subject to all the usual fees and rises. Now currently with a large high-end nationwide letting company based in Oxford city, so please don't presumptions about my renting experience based on how you see tenants and what tenants *often forget* it lacks an informed basis for an accurate summary of the situation. I will not presume you have not read the "entire thread" since Saturday on my personal situation, but if you haven't, then it is hardly fair to jump in on reading one or two comments and assume I don't understand the current private rental requirements or that I pay some low rent.
I state I'm an excellent tenant on the basis that I have put in my own money to improve the property which I will not benefit from when I move, loft and cavity wall insulation for one. Yes, you could argue why, how stupid to do that, but for me, to have that bit of control and input into where I live makes it feel more like a home. Every repair in the property since I moved in has been covered by myself financially not the landlord, I have painted the outside of the house so it looks good as I know a landlord would only do this when necessary. The landlord has not paid out for any maintenance in 14 years on this property and just this year I have dealt with 3 major leaks to the property without bothering him, nor requesting payment. That is providing more than just the rent on time.
Mark Alexander - Founder of Property118
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Sign Up12:03 PM, 30th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "30/11/2016 - 11:43":
I wish I owned property in Oxford Jill, I'd be in touch with you as soon as I had notice of a vacancy coming up.
.
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Sign Up12:21 PM, 30th November 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "30/11/2016 - 12:03":
Thank you Mark, that is so nice of you to say that, and means a lot to me. I too wish you had property in Oxfordshire.... Perhaps you might consider extending your portfolio at some point in the future. There are some lovely two bed properties for sale but just out of my reach for now - where I live due to it being so easy for commuting in and out of London (49 minutes) properties keep their value and increase far quicker than properties in the North. Keep me in mind if you do...as I feel we would work well together, I have never found you anything but fair, helpful, charming and so understanding of my situation. For that I am truly grateful!
Warmest regards,
Jill
Mark Alexander - Founder of Property118
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Sign Up12:50 PM, 30th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "30/11/2016 - 12:21":
That is very kind of you Jill but I decided to stop investing and to start living in 2009. The recent tax changes are a nightmare for existing landlords to have to deal with but people starting from fresh today don't have to endure the same problems. They simply buy via a limited company. Therefore, new entrants to the market have that as a commercial advantage whereas established landlords have experience and a pedigree which can be checked. What a strange world we live in hey?
.
Luke P
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Sign Up13:16 PM, 30th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "30/11/2016 - 11:43":
In the real world Jill, you would be considered an exemplary tenant, it's just that as a landlord it often feels as though we should be thankful a tenant is not a nuisance. This should be the norm, not something to be thankful for.
Back to you garden issue, if you owned the property you would have to tend to the garden (even if only very occasionally). I appreciate the change of expectation will no doubt be frustrating, but if you are not willing/capable then I suggest you may be renting a property beyond your means/ability.
Whilst you shouldn't be expected to deal with large repairs, don't forget all tenants should conduct themselves in a tenant-like manner. Not all property issues fall to the landlord.
In a number of European countries where longer, protected, capped tenancies are common, but they also come with greater responsibilities and expectations (the garden being one of those). It's not possible to have one without the other in my opinion.
I don't know what your rent is at the moment, but would you be happy for a reasonably substantial increase in rent if your landlord were to resign you a new agreement that included garden maintenance and all your current damp/heating problems resolved?
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Sign Up13:58 PM, 30th November 2016, About 8 years ago
Reply to the comment left by "Luke P" at "30/11/2016 - 13:16":
Luke, thank you. In answer to your last question yes I would, but as I already pay slightly above what is being asked for properties of the size I rent I would then be seriously paying over the odds. But as ever, I'm always open to discuss and to try and reach a compromise. The area I live in is what one calls " a chocolate box village " I believe, it's sought after area.
What a lot of comments have failed to understand or take on board, which I have mentioned more than once or twice, I would NOT BUY a property like I'm renting - I have no interest in gardens and even with renting before I came to my present property, I rented a property with a very low maintenance, landscaped garden. So no I wouldn't be forced, as I feel I am now to tend to a garden or leave a home of 14 years. I will add, I had two properties to choose from when considering renting this one, one with a small but beautifully low maintenance garden but 3 bedrooms or this 2 bedroom property with a large garden front and back where I said no, not interested in the garden, so I was introduced to the landlord with the agents and I was "convinced" and assured it would not be part of the maintenance of the property. It had always been taken care of by the landlord and for the previous tenants of 11 years too.
The son of my old landlord who's now my landlord also went out of his way to tell me " he had no wish to change the arrangement, he wanted things to remain the same and to carry on as his father had done so " Therefore I don't see how I have done anything wrong - And yes, you're right, this property is no longer of interest to me as I do not trust people who say one thing then do another a few months later. If he had said this to me when he took over and gave me some time to think about it, and decide if it was time to move on, then OK, but this has not happened and I have no intentions of paying or doing a garden I don't use at all - or will benefit from spending a few hundred pounds on a lawn mower substantial enough to cope with the lawn. It's his property, the garden is his land, and before you say, so is the house and I maintain that, well yes, but buying a few cleaning cloths and accessories to maintain the house in excellent order as it is, I would have to do anywhere I live - it's NOT additional expense outside of what I would normally do. By me maintaining this garden whether it be hiring a gardener for 8 months of the years or buying a lawnmower and spending hours every week working on it, it will ONLY benefit the landlord. When I leave or if he decided to sell the property he will benefit from my expenditure - when he has put absolutely nothing in to maintaining the outside of his own property. Where only only one party of any arrangement ultimately benefits long term, it then becomes one-sided. If a landlord does not try to reach a compromise or take on board WHY the original tenure of the property was accepted, and in this case for me - NO GARDEN maintenance, then is he really a good business man or indeed landlord. I have kept to my side of the agreement and given more - he has not, and demonstrates this clearly by going completely back on his " verbal statements" of wanting to continue the tenancy in the same way!
Mark Alexander - Founder of Property118
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Sign Up14:10 PM, 30th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "30/11/2016 - 13:58":
Hi Jill
With your communication skills I would like to think you will be able to get everything sorted. If not then your landlord is an even bigger mug than I first though because, based on what you have said, he will either take a bit drop in rent and probably get a less caring tenant - OR, he will get below market value for a below average property if he decides to sell without fixing it up first.
.
Trendo
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Sign Up0:31 AM, 1st December 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "30/11/2016 - 14:10":
I have read this thread from start to finish and apologse if this query was answered already in there !!! Is it possible that the estate agent has invoiced you for the garden maintenance in error and that the Landlord is not aware that this has happened ?
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Sign Up10:57 AM, 1st December 2016, About 8 years ago
Reply to the comment left by "Trendo " at "01/12/2016 - 00:31":
Trendo, good morning, thank you for adding your question.
My tenancy is between ME and the LANDLORD privately where I have been informed by the landlord personally NOT to contact the agents over anything either by email, phone or letter but to contact him directly via mobile/email address.
The AGENTS are NOT to contact me either. This is what I call a bizarre situation, where the landlord has not got a clue what he's doing. Why should I PAY agent fees to renew a tenancy when they are NOT even mentioned on my tenancy, only the landlord's name and private home address. Yet categorically I'm told NOT to communicate with them. I did NOT go to this agent to rent my home, I was already in the property for over 12 years at the time the son of my previous landlord who died took over from him. My landlord chose the agent as HIS partner's daughter works there. Presumably to gain her some additional money at my expense.
THE INVOICE for the garden was sent direct to me by the landlord giving me the landlords bank details to pay. NO mistake I assure you - and when I objected, not to even receive an accompanying note/letter/advance warning of things changing I received a brief email by return stating what my responsibilities will be by quoting agreement clauses. If you want money from a tenant they are NOT obliged to pay under the current agreement, then you need to have some really good communication skills not to come across as giving orders or bullying.
The landlord needs to decide if HE is my landlord or the agent, as I'm not prepared to pay this agent (daughter) when I have NOT hired them. I would never have chosen this agent as they are one the most expensive letting agents in Oxford City with not the type of properties I could ever afford - a lot of million pound homes for affluent London commuters.
I hope this helps answer your question.