Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up11:09 AM, 29th November 2016, About 8 years ago
Reply to the comment left by "Seething Landlord" at "29/11/2016 - 09:24":
I can assure you that I received the email from Jill this weekend.
Other than her email address and what has been written here I know nothing more about her.
.
Seething Landlord
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Sign Up15:51 PM, 29th November 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "29/11/2016 - 11:09":
In that case she must be just winding you up, probably much to the delight of the loonies ? on the other forum.
Trendo
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Sign Up23:15 PM, 29th November 2016, About 8 years ago
Sounds like a Harry Potter cottage , just get harry to wave his wand ! Things are changing fast in the PRS , but a gentlemans agreement is a gentlemans agreement - if I were the landlord I would honour the agreement...... and sort the windows and the heating , which may require a rent review for the tenant to decide wether to accept or move on.
Tim Wragby
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Sign Up23:20 PM, 29th November 2016, About 8 years ago
Jill & Mark I have enjoyed your thread going backwards and forwards. You both raise some interesting points. Hopefully not butting in on a private conversation (albeit is public forum).
Jill - contracts can be verbal as well as written and it sounds like you have not been required to sign anything new since your first landlord died. If this is the case you could probably argue in court that a verbal contract was reached where the landlord included the gardening within the rent structure that you agreed to pay. The fact that it went on for many years, and I'm sure that the burden of proof would be low enough in a civil case like this for you to claim that it was indeed part of the rent you were paying.
If the house is in as poor a condition as you state I would also contact your local district council and invite them to come and visit the property for a Housing Health and Safety Rating System (known as HHSRS) inspection as they can force your landlord to make statutory improvements to the property to bring it up to decent living standards including central heating etc. Once you have written to the council you are protected from retaliatory eviction for a year after their completion which would improve your living conditions and prevent him evicting you in the short term - which I hope may be of some interest to you.
With regards to your comments about the outdated housing act and the provision of secure homes etc unfortunately i would disagree with you. Renting in the private sector is an entirely business transaction and philanthropic landlords are a relative rarity. Most landlords are not wealthy investors who squeeze money from tenants - many are using wit and accumen to invest in housing and make a modest return that is better than they can get from banks, less risky than the stock markets and one where they have an element of control of their destiny. To that end tenancy agreements are business transactions and they can legitimately bring them to a close at their natural conclusion point. This does bring an element of uncertainty for renting but most landlords will work hard to keep a tenant long term if they are good tenants. Legislation is far from being weighted in favour of landlords and the administrative burdens placed on landlords to comply with increasing legislative changes is inevitably going to be passed on down the chain and unfortunately the tenant is the bottom of that chain. Very few private landlords are able to operate at near cost or at a loss as that is not why they are there. A significant part of your rent is to pay for ongoing maintenance and that is why when something breaks down you can justifiably expect a landlord to sort - your case does not sound so diligent! If you want long term security you will need to get a social housing contract but these are not always a panacea and housing associations evict more tenants by quite a margin compared to private landlords and the PRS is I believe the largest housing sector after home ownership and there are many issues in the social sector that the PRS usually keeps a lid on.
The reality of if you cant afford the rent you need to find a cheaper house is not really different to home ownership where if you cant afford the mortgage you need to borrow less and for home owners the cost of moving is prohibitive to by many multiples for moving in the rented sector. If you think agents charge unreasonable fees you should see what banks and solicitors charge! i think will soon be a time where we hear of home owners complaining that they are chained to the home they bought to get on the housing ladder as they cannot afford to move &/or pay a revised mortgage offer. Tenants are protected to a degree on multiple rent rises etc but a mortgaged individual has no say and often limited knowledge of a mortgage rise
Regards
Tim
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Sign Up23:57 PM, 29th November 2016, About 8 years ago
Reply to the comment left by "Tim Wragby" at "29/11/2016 - 23:20":
Dear Tim,
Thank you so much for such an in depth and helpful posting, I really appreciate your time and the amount of thought you have put into the reply. I agree with you by the way on private renting being a business transaction, which is fine, but I was just hoping that after being with the same family for so long there might be some give and take, especially in the light of the son informing me he had no intentions of changing anything. As he's now changed the arrangement regarding the garden that has been in situ for 14 years, I now no longer feel the same way about staying with him as a landlord. I have always been someone to watch people for actions matching words, and when they don't, I lose trust in them. If he can change this after convincing me not to worry, he wanted to continue in the same way, but then doesn't, what else might he change his mind on. The fact is I have NO interest in the garden at all, and the garden being taken care of was the main reason I chose this property over another. So he will lose me, so he will also lose someone who has never failed to pay their rent on time, someone who has always taken care of maintenance and paid for it on the property, three major leaks this year. The only think I have not paid for, was when the water tank in the loft burst and the ceiling caved in -apart from that, the family have not redecorated any rooms in 14 years, I've taken care of it. Plus of course he has never had to market the property in all that time.
I think I will do what you suggest about contact the local district council as although I now feel differently about staying, I want to be able to choose my time - I want a long term home, and not all landlords want to rent for longer than 12 months at a time and I'm afraid by the time you settle into a 12 month rental it's time to ask if you can stay another year. I also want a landlord that will let completely unfurnished as I'm perfectly happy to carpet and furnish it, providing I can stay long term. It will be interesting what the health and safety rating will be..yes, very!
With regards to mortgages fluctuating, at least you can fix the interest rate for a certain period, where you can't with renting, but of course there is advantages and disadvantages in everything in life. I personally don't feel or think private landlords are ruthless people - it's hard world, and we all have to do what we can, some better than others, but that is life. I guess really I'm disappointed after being such a good tenant they couldn't have at least let the garden go by until I have had this awful damp resolved. Then at least it would be easier and more acceptable, but not to be given an invoice to pay immediately when you have a tenant still waiting to have proper heating installed and damp cleared in their bedroom.
I am truly thankful to you for such a helpful and nice reply, I wish you every success for the future.
Regards
Jill
Mark Alexander - Founder of Property118
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Sign Up6:54 AM, 30th November 2016, About 8 years ago
Reply to the comment left by "Tim Wragby" at "29/11/2016 - 23:20":
Hi Tim
What an excellent post. May I contact you offline (by email) to discuss you becoming a guest author on Property118.
The way you have just summarised the pros and cons of homeownership vs renting has set me up for the day.
I rent my home and own houses I rent for some of the reasons you've stated.
.
Mark Alexander - Founder of Property118
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Sign Up7:20 AM, 30th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "29/11/2016 - 23:57":
Who says you can't fix rent like you can a mortgage?
An owner occupier might be presented with three mortgage options, one at a variable rate costing £750, another fixed for three years costing say £800 and another fixed for five years costing £850.
There is nothing to stop a tenant asking a landlord for 6 mongh tenancy and a 3 or 5 year Deed of Assurance with fixed rents, or indeed offering landlords a few choices, as above.
.
Tim Wragby
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Sign Up7:26 AM, 30th November 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "30/11/2016 - 06:54":
Mark - Thank you for your comments . I will be very happy for you to contact me if you have off line access to my email? Ido not want to put it up on this forum
Mark Alexander - Founder of Property118
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Sign Up7:37 AM, 30th November 2016, About 8 years ago
Reply to the comment left by "Tim Wragby" at "30/11/2016 - 07:26":
I have access, thank you.
.
Luke P
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Sign Up9:38 AM, 30th November 2016, About 8 years ago
Jill,
You appear to place quite a lot of importance on being a 'good tenant'. Whilst I'm sure, when compared to a sizeable number of nightmare tenants within the PRS, you would come out on top, a lot of tenants often forget that they're *supposed* to be good tenants. There's no credit for doing exactly what you should be doing...just as I get nothing for paying my mortgage on time, every time. It comes across as though your landlord should be grateful that you're not causing a problem.
Have you had any rent rises in the time you have lived there? As you've been out of the open rental market for some time, I suspect you won't much like what your alternatives are -rents will likely be higher, passing credit checks, right to rent hassle, possibly the requirement for a guarantor and the sort of property you've described may be few and far between now. There have been great changes to the industry in the past fourteen years.