Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up13:57 PM, 28th November 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "28/11/2016 - 12:21":
Mark, thank you. My old landlord inherited his mother's property back in 1985 thereabouts I believe. He then started letting the property, so I was not his first tenant. I've just replied to Rachel and explained fully, which before anyone says how bizarre or odd my story is, perhaps might like IF they have the time or inclination read it. The reasons I find myself in this position after years of having a good career, is due to the fact I moved away from where I was living, London, I was born in Chelsea and sadly fell in love with a bit of a rogue, always had my doubts about him, but love causes us to act on emotion and not always logic..yes, I'm a flawed human being and paying for it. He did not come from the same background as me, so a bit oil and water really on reflection, caused tensions, our goals, aspirations were different and I suspected he always cheated. I "suspected" behind my back he arranged to take a new position in Oxfordshire " Hostage intervention officer" for the government. And sprung it on me one new years eve he was leaving, if I wanted to remain in the relationship I could move with him. I was devastated, I couldn't believe someone would be so selfish as not even to discuss it with me. I discussed it with my family, my mother, and everyone seem to think IF I didn't go I might always have an IF. We were due to buy a house together, which we did, but he wanted to pay the mortgage whilst I did the bills, however, he also didn't want us to have joint ownership. Another shock. Why oh why did I not listen to my gut instinct. After moving, he was away five days a week upon returning he was out with male friends, either I could tag along or stay behind. I became more and more isolated, lonely, depressed which after about five years I couldn't cope and needed emotional, professional help. He was indeed seeing others, I became just a housekeeper. He wanted me to leave so he could bring his new tattooed, pint drinking girlfriend in. As I did not have equal ownership I was not entitled to be bought out for half, I was being offered approx what I had put in. He was emotionally abusive and then became physically abusive in an attempt to get me to just leave. My solicitor had to warn him of his behavior and his solicitor too, that injunction would be taken out to ensure he kept away from me. As I was standing my ground, as by now I was emotionally low I could not work. He then brought his girlfriend into out joint home to live with me in the next bedroom. I had to stomach this for 4 months whilst my solicitor fought for the best financial deal for me to get me out. I got 25K which I lived off as I needed to rent whilst being treated, my father then died, then my mother so I was at all time low. My father was very wealthy but married again and lived in South Africa and left everything to his wife and their children. So before people judge me and my situation, I'm aware I'm paying the price for stupidity and the lack of balls for not leaving him before I allowed him to change my life forever. I took up counselling as a profession to help others, gained my diploma and work for very little compared to the type of work I did many, many years ago. I'm an open and caring woman, but sadly that does not provide a HOME in this day and age.
Jack Craven
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Sign Up17:40 PM, 28th November 2016, About 8 years ago
Is this a script for a TV soap? it's certainly better than eastenders or corry. (not that I watch them of course)
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Sign Up18:01 PM, 28th November 2016, About 8 years ago
Reply to the comment left by "Jack Craven" at "28/11/2016 - 17:40":
Jack, thank you for making me chuckle so much..love your take on the situation. Perhaps I should turn into a script 😉
Dr Rosalind Beck
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Sign Up18:16 PM, 28th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "28/11/2016 - 18:01":
Hi Jill. I'm wondering if you can ask my previous questions - up a few posts from here I think.
Big Blue
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Sign Up21:13 PM, 28th November 2016, About 8 years ago
Jill,
I do sympathise so much with your situation. It's terrible to have such low rent and some usually-excluded services included for so long. But I think I've found the solution(s):
1. Your new landlord is clearly just a rich, greedy bastard out to exploit you. Also, in renting the house to you he is clearly 'thieving' it from an owner-occupier. You say he isn't cut out for landlording and doesn't care for the house. If you love the house so much, and can buy it, surely the obvious solution for all concerned is to buy the place yourself?! That way, you can be an owner occupier so beloved by the govt, AND you get the pleasure of paying a gardener yourself for the maintenance of your own garden. Don't worry, many other heavy bills as an owner occupier will also be heading your way.
2. If as you say, the house is 'damp' then a simple contact to the local council should see an inspection, enforcement, possible free upgrades and now, even, protection from future eviction until the works are done. You really have been such a lovely, kindly and understanding tenant to put up with such misery whilst doing nothing whatsoever in 14 years to get it sorted out. My tenants get most if not all problems solved within an hour, so after 14 years you are owed some joy.
All the best!
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Sign Up23:43 PM, 28th November 2016, About 8 years ago
Reply to the comment left by "Dr Rosalind Beck" at "28/11/2016 - 12:59":
Rosalind, I'm not sure how you arrived at a 50% cut for example on the growth of the property within the market for a tenant at the end of a long term rental. I find it unbelievable that people conjure up and make comments that to attempt to "improve" the private rental section is somehow wrong. IF there is not some changes over the next decade as people will need to turn to renting more, then landlords might find themselves with more abusive tenants, tenants that take no interest in the properties or don't pay. And from what I gather this is costing the British landlord a lot of money to evict tenants, whilst losing money during the whole process.
When people feel listened to, feel they have an input and there is some balance that both parties, not just landlords or tenants, but where both feel " it's a WIN, WIN situation, then you have happier tenants and landlords that will have their properties looked after better. If landlords restrict, make so many rules like living under the rule of the Gestapo, and some of the agreements are not about having a home - no wonder "some" tenants" don't feel invested.
It's why we have BREXIT, because for so many years no one has listened, ignored those who were not gaining so much out of the system by being in the EU...we are now in the situation we are in. So back to what I was suggesting and it certainly wasn't 50%...perhaps a 2-3K on top of their deposit if they have been in a property for 7-10 years or more. I'm sure you will pull me up on the figures, but again Rosalind, it's a suggestion, not written in stone and I'm sure the Landlords Association has many members that could put their heads together and bring about some changes to the archaic housing act of 1985. I have more comment I have to reply to then I'm leaving this topic as I'm sure everyone has now had enough of my renting problems. Thank you for your input.
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Sign Up0:15 AM, 29th November 2016, About 8 years ago
Reply to the comment left by "James Fraser" at "28/11/2016 - 21:13":
James, thank you for your posting, love the photo!
Thank you for sympathizing, not a rosy outlook at my age, but I guess we have accept that decisions we make sometimes have a way of coming back and biting us. I have owned property before but many years ago so well aware of what goes hand in hand with owning properties. Even IF I had the money to buy the property I rent, I wouldn't - it would need at least 30-40K spent on it to bring it up to a good standard, and that is not for me. Additionally, the property is about 275K, although having said that a similar property in the same road has been up for sale since January at 265K and not sold. And that has CH. The property has a large garden and I don't like gardens, so I wouldn't buy a house to pay a gardener a few hundred pounds for something I will never use. Besides, Homewise who I will try to use do not assist with buying homes that you already live in.
As I have stated the only reason I ended up in my current property over another is due to having the assurance the garden was being taken care of..and for 14 years it has been.
I will be looking at a newish property 10-15 years old, built in cotswold stone ( a lot in Oxfordshire) and a low maintenance garden, mainly paved, nice raised decking area, lots of nice tubs. No massive green areas of lawn that take hours every week or borders and bushes you have to constantly tend to. Life is too short for gardening..if I wanted that, I'd live in a field.It's quite surprising how many properties do now have the kind of garden I refer to, but as yet I don't have anywhere near enough money to jump ship from here, but it's my aim over the next12-18 months. It's why I go without and just survive opposed to live. It's my goal and I shall persevere.
I think someone somewhere on here mentioned me having low rents for 14 years..maybe it was you, but may be not. I've not had low rents. Now before I leave you, the council, environment people, yes aware I can do that, but as I've constantly been told it's being dealt with ( Damp) I have not used my " rights card" I always prefer to work with people, and can you imagine trying to have a nice, warm, friendly relationship with a landlord after threatening him with perhaps court action or having him instructed to act immediately. There would be a complete breakdown of trust and I'm sure it would be ultimately come back on me. However, it may be my get of jail card so to speak, if I once decide I'm on my way and have nothing to lose. But who wants live like that, I don't. I pay my rent on time, decorate and keep his property in pristine condition, paid for three leak repairs this year, one the overflow from the loft tank, the garden looked like a swimming pool. A leaking toilet cistern, had that repaired and a pipe from the kitchen that takes the water outside the house split, so the kitchen flooded, so I had that done too. I think when I'm gone he will realize that may be a £360 bill to deal with the garden was not such a bad compromise to keep a happy stable and reliable tenant. His loss I think ultimately. Thank you for your posting and advice but I think I shall now leave this subject behind as I'm sure everyone has had enough of my renting plight. Thank you.
Dr Rosalind Beck
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Sign Up0:28 AM, 29th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "28/11/2016 - 23:43":
Hi Jill. Are you suggesting the 2-3k gift to tenants regardless of the costs the landlord has borne during the tenancy and regardless of whether the property has increased or reduced in value? Where do you think the landlord would find that money when the house has gone down in value? What other businesses are required to gift profit (or claim compensation for a less successful business venture) to customers who have used their services? Surely this is a private matter for the business person and no other person has a claim on this.
My question was also aimed at challenging your assumption that properties can only increase in value and that landlords' investments are risk-free.
Mark Alexander - Founder of Property118
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Sign Up6:57 AM, 29th November 2016, About 8 years ago
Hi Jill
Please don't leave just yet.
I told you about my Deed of Assurance but you haven't responded to that yet.
What did you think of the idea? I am genuinely interested in your views?
I see where you are coming from in many of your replies to James and I certainly think you ought to be invoicing your landlord for the water leaks and suggesting a contra arrangement against the gardening. So long as you've kept the invoices I think you would have a good counter claim on that basis if your landlord ever decided to take the garden maintenance bill to the Small Claims Courts.
Whilst I accept that some of the responses posted might have come across as being mildly aggressive it would also be nice if you would respond to more of the questions raised. Without wishing to cause offence, I feel your own comments have resulted in some of our members suspecting that you might be one of the anti-landlord nutters found regularly posting in the comments sections of National Newspapers, particularly The Guardian. I am "on the fence" in that regard but either way I am finding this thread an intriguing read as you are polite, even though many of your experiences are similar to the morons who post elsewhere. Your comments are a polished version of theirs, perhaps hence the confusion caused as they have been posted on a Landlords Union website. The equivalent might be a victim on NHS abuse posting on a forum for senior NHS workers.
.
Seething Landlord
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Sign Up9:24 AM, 29th November 2016, About 8 years ago
Surely this whole thread is a spoof ? ? ???