Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Old Mrs Landlord
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Sign Up9:50 AM, 28th November 2016, About 8 years ago
Reply to the comment left by "Edna " at "28/11/2016 - 07:19":
Edna, you were joking, weren't you? If not, you clearly have no idea of the regulations to comply with if one wishes to keep sheep and the strength and physical ability needed even to regularly trim their feet, never mind the fact that all the wormers, anti-fly-strike treatments and similar pharmaceuticals etc. come in 40 dose minimum sizes with days' long shelf life. Sheep-proof fencing alone could cost her thousands!
Rachel Hodge
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Sign Up9:52 AM, 28th November 2016, About 8 years ago
Former LL was a lovely old man but did nothing about damp, mouldy, cold house with no central heating and nothing done to it since the 70s?? This story is very odd if I may say so!
I would happily provide longer ASTs for good tenants but mortgage T&Cs won't allow it so it's out of my hands. I imagine this is the case for many LLs.
Mark Alexander - Founder of Property118
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Sign Up9:57 AM, 28th November 2016, About 8 years ago
Reply to the comment left by "Rachel Hodge" at "28/11/2016 - 09:52":
I Rachel, please check out Deed of Assurance >>> https://www.property118.com/the-private-rented-sector-evolution-deed-of-assurance/40949/
It even got a mention in the House of Commons, bottom if the page under "other ideas" >>> http://www.publications.parliament.uk/pa/cm201314/cmselect/cmcomloc/50/50iii111.htm
🙂
Sian Wyatt
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Sign Up10:32 AM, 28th November 2016, About 8 years ago
I was joking about the sheep. But seriously it is my understanding that if offering a new tenancy agreement your landlord has to now supply an EPC among other things. With no CH and blown partial double glazing how high a rating will he achieve? Just asking. Also, I assume you have had rent increases yearly over the 14 years?
Kath Jones
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Sign Up11:23 AM, 28th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "27/11/2016 - 22:25":
Dear Jill,
Thank you for your prompt reply. Your £360 bill story seems to be a big thing here as it makes so many people spending night time and work hours commenting/helping. Posititive side is everyone has good energy for £360 bill.
But I couldn't find any answers to my questions in your reply. I suspect I may have offended you a little, but not intentional. Sorry if my presumption was a bit wrong. I found it quite good as it's off by 50% (from 40 to 20 years) only without much info provided. The quality remains unchanged though. And other posts remind me that you are a quite strong lady, being able to live in a house without central heating with broken glass for so many years till 62. I would be dead long before as I can't manage wood logs in so many rooms (although I don't have spine problem) or I can't dive in the North sea. I would choose to move out so I don't have to deal with the lawn mower, hedge trimmer or damp or broken glass.
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Sign Up12:01 PM, 28th November 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "28/11/2016 - 07:14":
Good morning Mark, gosh my post/question has drummed up some interest and some replies with a "slur" of it all being bizarre living with damp for 14 years, how could the previous landlord be so lovely..gosh, how minds create when they don't ASK for facts before jumping to conclusions. To call something bizarre when they don't know the facts, is in itself bizarre for people who are supposed to be in a position of "landlord" take time to write a reply, and some, an in depth reply mostly on NHS as obviously the state of it bugs them and somehow holds me responsible because I once worked in the NHS, now that is bizarre!
Still, to your question Mark, the son ( my current landlord) is about 55-58 I would say - his father was in his early 90's when he died in 2014.
The current landlord is rather a "passive" character I would say, as he gets his girlfriend to communicate any information to me, which I don't feel is right, as him, who's my landlord and they are not married. His girlfriend just 60 has a daughter who has a senior role in one the most high-end letting agents in Oxford city, so they use the daughter as a go between although I have never met her -she still prepares the "digital" tenancy agreements which states my landlord is a private landlord, with his name and personal home address for my contact. To make no contact with the letting agent if there is any problem with repairs or emergency's. So I have a moblie number for my landlord who lives about 2 hours away from where I am. Additionally I am being charged £150 by this letting agent, when I did not even approach them to rent this property, where they have never visited the property for my tenancy, taken an inventory(having said that I own everything in it) only the carpets and oven belong to the property. So yes another complaint I have, why should I be paying a letting agent ( until the new regulations come into force) when they don't do anything for me, there are no home checks on the property and of course I'm not to contact them in any circumstances. It strikes me of a bit of nepotism keeping the daughter of the girlfriend with some extra money. As I say, since the previous landlord died in 2014 so many things have changed which are just becoming apparent that I need to keep my wits about me for the next tenancy agreement.
Sadly aging in private rented accommodation is a terrifying prospect, as most people of my age or heading towards 70 or so should be able to wind down a bit - and the baby boomers who have mortgages paid off can relax and feel secure. I've yet to see a 70, 75 or 80 year old be able to work a full time job and earn enough to pay anywhere between £900-£1,200 a month just for rent before they have even got out of bed. Being self employed I have no regular income, it comes in fits and starts so planning is very difficult. As I've said to you before, I don't have a luxury life, I have no car, no holidays in 15 years and live a very frugal lifestyle to ensure I never, ever miss paying my rent.
Mark Alexander - Founder of Property118
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Sign Up12:21 PM, 28th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "28/11/2016 - 12:01":
I see, so your landlord must have been knocking on 80+ when he inherited his moths property then? That would make his mother 100+ when she died?
That is all possible I suppose and might explain why the old man wanted a hassle free life and didn't really treat his rental property as a business. It's all rather sad really.
The son is obviously looking at this from more of a business perspective but I think he's managed to inherit is father daft side if he can't be bothered to maintain the property and look after a good long term tenant.
I do think it is rather sad that you find yourself in this position late in life. The failed housing provision of Government is clearly to blame. If they hadn't self off Council housing at give away prices or if they had used the money raised to build additional social housing perhaps you wouldn't be in this awful position. I think it is wrong to blame your landlord though. If he was a bit more business minded the property would be in tip top condition to attract top dollar in rent or sale price. Either way you would still be in the same position as you are now, hence my comment about the Government being far more deserving of blame than your landlord.
.
Dr Rosalind Beck
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Sign Up12:59 PM, 28th November 2016, About 8 years ago
Hi Jill
You mentioned that you felt tenants should receive a cut from any gain in the property they inhabit over the period they inhabit it. If, for argument's sake, this cut was 50%, do you also think that they should raise and pay 50% of the initial deposit the landlord had to find upon taking up the tenancy, 50% of all maintenance and repair issues over the years and so on? Also, do you think that if the property then reduces in value over the period of the tenancy - as has happened in many areas of the country - that the tenant should pay the landlord 50% of the loss in value upon vacating?
Luke P
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Sign Up13:02 PM, 28th November 2016, About 8 years ago
Reply to the comment left by "Dr Rosalind Beck" at "28/11/2016 - 12:59":
Touché! As I believe they say.
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Sign Up13:26 PM, 28th November 2016, About 8 years ago
Reply to the comment left by "Rachel Hodge" at "28/11/2016 - 09:52":
YOU: "Former LL was a lovely old man but did nothing about damp, mouldy, cold house with no central heating and nothing done to it since the 70s?? This story is very odd if I may say so!
I would happily provide longer ASTs for good tenants but mortgage T&Cs won’t allow it so it’s out of my hands. I imagine this is the case for many LLs."
ME: Rachel, thank you for your comment, but I always think it wise to ask questions and gain facts before one decides to "inflate a situation" that has no bearing on how the situation has arisen. And as I've said before in this forum, sadly it seems to be women who do this, not the men, they just come back and ask a question, form an opinion based on that, then post.
So, I never said anywhere that I have rented a damp property, or that damp has been ongoing for 14 years - YOU presumed that. When I cam to the property and was introduced to the landlord through a very small family run letting agent, he and I got on extremely well and the property was a shell, as he completely emptied it from the previous bad tenants. He had to evict them as they were hoarders. The property had economy7 heating with heaters in every room apart from the kitchen, they worked perfectly. And would be replaced with CH as and when they became defunct. He had the property redecorated for me throughout with the neutral colors of my choice ( I have an interior design diploma) he put in a brand new kitchen in white and new bathroom. New carpets and kitchen and bathroom flooring was also put down, I also had a say it what I liked. Getting the picture now?
As time went on, in fact around 2008 the ecomomy7 heaters were just not working as well. He replaced the ones not working. 2010 the other remaining not replaced were packing up, they were from the 70's. At this point the family run letting agent sold-up so they could retire - this was the start of my problems. The new company a large corporate run operation took over and no longer was it informal, one to one communication and had absolutely no continuity of service, no one knew what the other staff were doing or had said, and they were slow to contact my landlord regarding any problems and took it upon themselves to deal with me. You have to appreciate my lovely landlord is now is his 80's and not so aware of what was going on. I ended up with only one economy heater working, the replaced one in my living room, so slowly the house became damp in particular my bedroom, which is now quite extensive. As soon as he knew of the damp problem which had not be alerted at the point of raising it, he instructed the agents to deal with it for me, to get quotes and it would be resolved. I cannot tell you the problems I had with these agents, not returning calls, everything automated, no personal contact or as little as possible and the usual fobbing off we are dealing with this and will arrange some specialists to survey the property. Yes, they did this, but again everything took months to move them. Even with my stern emails, calls I was told it was in hand. I even asked for landlords address so I could contact him, they refused, which of course is illegal, but I only know that now. The property was surveyed and instruction given to the letting agents to be relayed to the landlord that the property needed CH throughout, a new solid front door,extractor fans in the bathroom and kitchen and have the "blown" double glazing repaired. NOT broken glass Rachel. This was 2013, so I thought it would be the end of it. But no they say they had an internal staffing problem so the information was not relayed to my landlord. 2014 he died. The new landlord (Son) had to wait for his inheritance to be passed to him so everything was on hold. He officially owned the property in late 2014. He gave notice to the letting agents they would no longer be required at the end of my tenancy in April 2015. April 2015 I have a new landlord, damp still not dealt with, but told it would be dealt with that year. I signed my tenancy based on the original agreement, as I was told he wanted to continue in exactly the same way as his father and nothing would change. December 2016 all I've had done is new door. I'm still waiting for new heating and fans. So I'm afraid, YES a £360 invoice for garden maintenance does offend, as one: all rent rises or changes must be made in writing to give the tenant notice of changes, you cannot just send an invoice by email, saying here are bank details for payment because as a landlord you have changed your mind that you no longer wish to provide the tenancy on the same basis. I am midst tenancy. When I refused, I was informed by email they were sending me the "clauses" of what my new agreement will be from 2017. Nothing personal, no social graces or an ability to communicate on a level where perhaps open dialogue and a compromise could be reached, just telling me, this is what it would be. Never wise to treat me in that manner, I'm always polite, friendly and don't look for confrontation, but once crossed I will challenge anyone and most definitely fight my corner. It disgusts me they want me to pay for something immediately when they have had 19 MONTHS since they took over to resolve my heating and damp problem, it's a disgrace they send me an invoice. I had some heating people visit me in February this year, but nothing was done, why....because the landlord told me they were too expensive, so he would look into something else. ZILCH!!
I live in a rural village and there is no gas available to the village, so one either has to electric CH or underground tanks which is an enormous amount of work to have pipes laid gardens dug up and weeks of work. My next door neighbors had this done and it cost them over 10k in the end. My landlord is opting of electric CH when he gets around to it.