Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
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Sign Up22:27 PM, 26th November 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "26/11/2016 - 21:32":
Mark, I gulped when I read your recent posting, and hasten to add I'm so pleased I don't rent in Malta, it sounds really cut throat. Equally I agree, if you're a landlord trying to get rid of an abusive, non-paying tenant it must be a nightmare, and genuinely I feel for those landlords. I always try to step into the shoes of both parties to try and reach a mid-way balance... easier said than done I realize, but I'm in favor of an update to improve the housing market for all parties..yes, landlords too 😉 No seriously, I do think there should be two kinds of tenancies with perhaps slightly different terms. AST for those who want to just rent for a short time, anything from 6 months to 2 years and a longer tenancy anywhere between 2-5 years, so those who want, need, seek a more stable lifestyle and not able to buy for a few years or, if ever, could still feel they have an opportunity to build a home. Of course this doesn't mean one couldn't structure rent rises into those longer periods, but one's that are in affordable increments. I had a friend who is not renting now, who experienced a £80 pcm rise, and no the property wasn't under the average rent for the area, she was renewing every 6 months, and every 6 months something else was added, the last 6 months the £80 rise. That is a huge jump on yearly planning. I also think tenants must be allowed to see their time in a property as home, not a favor by the landlord, and I know I keep using the word HOME, but when you have clauses like, no pictures on the wall, no decorating the property, no pets, which I'm afraid is what people do and want when they have a home. By restricting this and paying rents that are the same as a mortgage or higher, you reduce the "care" someone has towards your property as they have no real input or say, you just feel like a number. I realize I'm making it sound really simple to organize and meet somewhere half way, but I'm sure if someone like yourself who is experienced who listens, is open, approachable could do so much to help change the future of renting. And to scare the hell out of you, I also believe that someone who rents from you for 10, 20 years should be entitled to some small percentage back from their rent IF and when they leave. Otherwise, like me I have put in £151,000 approx, apart from all the little improvements I've made, walks away with zilch, with no benefits at all from renting apart from a roof on the day, where the landlord profits from my rent and has a property growing in worth. It simply isn't right, because one has to rent for a few years they should not be penalized by not being able walk away with something of what they have put in. This would make both parties a little more more equal where they both feel winners from renting. I totally get and understand the awful, abusive tenants will always stand out in your mind and what you have had to kiss goodbye to, but this also applies to genuine hard working people who have supported and given many landlords a better lifestyle. There has to be something of balance that could be introduced that would suit all parties better than we have now. I despair sometimes at some of the ludicrous terms as they are like being dictated to by the gestapo. My feeling is, sorry yet again, if a landlord is so worried about someone in their property by giving them a 101 rules and regulations, then it needs to be addressed. The law also needs to change to help landlords more to move abusive tenants out sooner so it's not long and drawn out and costs them 1000's. I want the BEST for both parties.
Mark Alexander - Founder of Property118
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Sign Up22:51 PM, 26th November 2016, About 8 years ago
The law in Malta isn't as wild, Wild West as you might think. That's because people are involved and people are generally good. Landlords and tenants build relationships fromday one and give and take exists. There are no management agents in Malta. Agents only offer an intro service. It works! Yes sure there are bad people on both sides but the rules are good and allow for that.
With regards to letting in the UK, like most professional landlords I want long term tenants. I wanted to be able to distinguish myself from people who just rent their former home because they couldn't sell it. They are the ones who cause the most problems in my experience, often because they promise the earth and fail to deliver because they are cash strapped or decide to sell after six months despite having told a tenant they are looking for a long term let.
For this reason I provide a Deed of Assurance to attract the tenants I want. I've been doing it for years and it works. It is everything you say you would like to have and it is fully compliant with mortgage lending T&Cs, which is always an objection to longer term tenancies. It's a bit of a hybrid of the most protective laws for tenants here in Malta, but I didn't know that when I came up with the idea many years ago. However, the housing charities have refused to promote its use, go figure that one!
More details via this link >>> https://www.property118.com/deed-of-assurance-1/32440/
I also offer my tenants a 5% discount off open market valuation if they buy one of my properties after 7 years in situ.
.
Rob Crawford
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Sign Up19:03 PM, 27th November 2016, About 8 years ago
Wow - all that came out of a need to mow a lawn!!
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Sign Up19:27 PM, 27th November 2016, About 8 years ago
Reply to the comment left by "Rob Crawford" at "27/11/2016 - 19:03":
Thanks Rob, if it were just a " LAWN" and I could buy a flymo or similar for £100 or so, I wouldn't have asked for help. It's a large uneven area with large ant hills throughout and needs an industrial/professional size lawn mower, not one the normal family would buy. I would need to spend a few hundred pounds when I have no intentions of having such a garden ever again. And to add insult to injury having been 14 years in this property, garden maintenance has been part of my tenancy!
Darlington Landlord
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Sign Up20:36 PM, 27th November 2016, About 8 years ago
Hi Jill
From your friends £80 pcm rent rise comment it sounds like you are around London and the south?. Its easy to assume from the press who tend to focus on London or countrywide averages that property prices will always go up but for many properties in the north east they are below 2006/7 financial crisis levels so please don't assume that you would get a good profit over 10 years. Having said that good luck with your plan to buy.
I totally agree with you on the gardening responsibility, If your tenancy was on that basis then the son should pay the bills until renewal and he would be wise to consider he could stand to loose a lot more if you moved out and he was faced with a large bill for refurbishment to bring the property up to standard (eg central heating) and the risk of a bad tenant.
Loft and cavity wall insulation plus draftproofing is available from most of the big 6 energy companies and you dont have to be a customer just qualify on circumstances and the property needing it.
On the offchance your are actually in the north warmupnorth were installing new gch systems where there was none for under a certain income level but the fund has run out. It may have new funding in April 2017,
Kath Jones
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Sign Up22:04 PM, 27th November 2016, About 8 years ago
Hi Jill,
As you are a senior financial/legal staff at NHS, reviewing contracts everyday of your life, for probably 40 years, you must know that contracts have terms and conditions, and expiries. Why do you have to look at contracts everyday at work (presumably to check changes and their resonability, especially financial clauses) while you expect your personal rental contract doesn't change? Do you expect to have the same good contractors for 40 years for NHS, which is for life, not accomodation? To me NHS is much much more important and a rental accomodation as it involves life and death!
As a senior staff at NHS, and doesn't seem to have financial problem for buying, why did you choose to rent in a damp house? Is it because the rent is too attractive, much better than paying monthly mortgage? If the answer is No, then I would have big question for NHS financial/legal staff ability. How can they manage public funds while they can't make a sound economic decision for themselves?
As a financial/legal senior staff, you should know full well that if the contract says you don't have to pay for the gardening bill, you can have it sorted at court if needed. Asking question in a forum like this will not sort your problem out, especially when other info is not available.
Now I am not talking about contracts any more, using your argument about why the gardening arragement for 14 years not be continued by the new landlord, can I ask (1) Why NHS funding for so many years have been cut? (2) Why benefits have been cut? (3) Why mortgage fees which have been allowed as expense be discontinued (I was surprised by a tenant, NHS senior staff's deep knowledge on this. Your knowledge and confidence is much more than my landlord friends working in finance)? (4) Why SDLT of 3%? (5) Why did you have a job looking at contracts all your life? and finally, (6) Do you feel you abused the old naive man as I guess you expect the contract to be the same for 14 years, you never approved a rent rise?
Also, do you have your story right? When does/did your contract expire? Apr 16 or Apr 17? If you can be "reading through a tenancy agreement or any agreement is done with a fine toothcomb", and it's a genuine story, you can't make such a beginner's mistake.
I would be suprised as the new landlord wanted everything to be the same as under his father's time, meaning the rent didn't rise, and he is rich and has no intention to sell, then cares and worries about the £360 half annual? And a landlord who arranged for the garden to be cared for did not care for the damp in the house for years? What is the defendant's side of the story?
Will you now reply that for the past 14 years you have seen rent rises annually, up to the limit that a senior NHS staff is out of budget, couldn't save to pay a £360 bill, although having all the cash to buy new as WORKED for lifetime so can't have a mortgage now, not talking about for how long. What else will you embroid to this story? Will your next story will be asking for a spade, a hedger, scisors,.... and all insurance and things going with them. And garden waste bags? A lawnmower will not be able to help you taking care of such a garden, although that is sufficient for my tenant as it's a modest accomodation, and we didn't have any issues over a lawnmower or some nail on the walls.
I feel lucky you are not my tenant, although you might want to move in there as it's requires only a lawnmower, no uneven ground.
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Sign Up22:25 PM, 27th November 2016, About 8 years ago
Reply to the comment left by "Kath Jones" at "27/11/2016 - 22:04":
Dear Ms.Jones,
So grateful for your input, albeit presumptuous, pompous and not to leave out..aggressive in manner and totally inaccurate. I never stated I work currently in the NHS, YOU presumed wrongly. I've not worked in the NHS for 20 years now, and that is as far as I intend to cover anything with someone so ill-mannered and accusing when they have NO facts on me or why I find myself in late life where I am. Amazing that it has to be a female to be the most arrogant, no doubt feminist ball breaker. The men on here have been so warm, friendly and helpful. And YES I agree, thank god you're not my landlord!
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Sign Up22:54 PM, 27th November 2016, About 8 years ago
Reply to the comment left by "Darlington Landlord" at "27/11/2016 - 20:36":
Thank you Darlington Landlord. I'm so pleased I joined yesterday as I have found the forum and the people (apart from one) really helpful with great and interesting input - I certainly feel I have gained some useful information from experienced landlords. To cover the the question on my friend, no, not London, but Oxfordshire. Small flat, modern and well kept, but through quite an upmarket letting agent, where the landlord only wanted to short lets - hence only 6 month tenancy's, which I'm sure allowed him to raise the rent every renewal which he did. But she had a good job, and it was only going to be for a short time. However with agents fees for renewals using a docu-sign digital contract of £110 every 6 months, now some 4 years ago, it was a cost that most JAMS could not absorb. I too am not in London. With regards to my landlord, it is the same family who's always let the property to me. It was the father my original landlord until he died in 2014 who provided garden maintenance for the 14 years as he believed if he made the maintenance of the outside more attractive to a tenant he would attract a better tenant and one who would stay. He also loved the property as it was his Mother's, he did not see it, or use it purely as a business proposition. He just wanted someone in it who would care for it. When the son took over he assured me nothing would change, and that he wanted to carry on his father's good name and intentions. So for my next tenancy due April 2017 it all changes after 14 years. And that is my complaint against PRIVATE renting is that regardless of whether you are renting for 12 months or 12 years ( 14 years in my case) your tenancy is ONLY as good the paper (digital) it's written on. My circumstances have not changed from 14 years ago when the only reason I chose this property was because of not having to maintain the garden being too large and that I have worn facet joints in my spine so unable to do a lot of bending or heavy garden work. The previous landlord assured me I would not have to worry and his word was his bond, he was a lovely gentleman, but unfortunately the son is not going to be the same. So I guess I will sadly have to move on sooner than I would have, and frankly after 14 years I've grown to love the house, it's my home. Another reason I'm against private renting, it's not really geared towards long term homes. The property is a 1970's build and has not really had anything done to it since then, only double glazing. No CH, hence the damp and it needs complete updating which the landlord is aware of, but very slow to start on anything. Thank you for your input.
Mark Alexander - Founder of Property118
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Sign Up7:14 AM, 28th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "27/11/2016 - 22:54":
Hi Jill
How old is your current landlord as a matter of interest?
.
Sian Wyatt
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Sign Up7:19 AM, 28th November 2016, About 8 years ago
If the garden is that big, have you considered two sheep?