Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up15:47 PM, 26th November 2016, About 8 years ago
Hello Jill
Thank you for writing in to me.
I do recall the article you are referring to. However, it turns out that the advice I was given all those years ago by my local landlords association was wrong. I did subsequently concede that in the discussion section following the article as several landlords quoted the law to me.
The bottom line is that unless your tenancy specifically states that you are not responsible for things like mowing the lawn or clearing our guttering then you are indeed responsible.
I suggest you check the terms of your tenancy agreement and if there is no mention of the landlord maintaining the grounds you really need to pay that bill. As you have said, the last thing you want to consider is moving out.
Rather than getting too emotional over this, I would suggest inviting your landlord around for a cup of tea and a chat. Explain to him the arrangement and the wonderful relationship you had with his father. Explain your health issues and that if you have to move out, why that could be a bad thing for you both. I know for certain that I am extremely lenient with good long term tenants and hopefully he will be too. The last thing any landlord wants is to jump out of the frying pan into the fire. Good tenants who pay on time, respect the property, respect the neighbours and stay long term are not easy to find.
I wish you well.
All the best.
Regards
Mark
.
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Sign Up18:09 PM, 26th November 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "26/11/2016 - 15:47":
Dear Mark,
Thank you so much for such a quick and detailed response, nevertheless it was a response I expected, in as much as; the current position with the outdated "Housing Act of 1985" which has not been updated or radically changed in over 31 years. The housing market is not the same, it's needs have totally changed and it's become an ever increasing burden to many, who need a "home" not a shelter with water and heating. I do appreciate your time, as you've given it willingly and that is a rare find these days, along with good tenants.
I have spent a lifetime creating contracts and providing advice in the national health service where I worked at senior level, so reading through a tenancy agreement or any agreement is done with a fine toothcomb. I did smile, at you suggesting "I invite the new landlord around for a cup of tea" as if I would overlook that 😉 this has been done on several occasions, but it was wine, not tea, but the answer remains the same, he see's the property as a fund pot for his pension, and we mustn't be romantic about the private rental market, it's not done to provide homes. It's usually wealthy investors who want to build a portfolio as a business to make money. And this is the difference between the son and the father, he was not interested in making money, all he wanted was his property lived in and loved by the tenant.
My tenancy expires in April 2016 and until then I'm well within my rights not to pay a £360 bill for 6 months gardening without notification when it has already been agreed, the garden would continue to be the responsibility of my present landlord. What he includes from April of next year is out of my power, which is exactly the point. I am not a new tenant, I am a tenant of 14 years, as such, I should not be subject to changes every 6-12 months as somebody might be who only wanted to rent for 6 to 12 months as a stepping stone. No doubt you will say, this is part of renting with an AST, the landlord can make changes. And this is where the problem lies, landlords with AST can raise rents, change clauses or introduce ridiculous rules to their agreements every time a tenancy is renewed. Most people who rent are trapped by high rents equal if not more sometimes for an average mortgage. But they're trapped because they can't save the deposit to buy, and with constantly changing fees every few months, tenants have no protection against this. I'm already at the top of what I can afford in this property and I'm afraid a £360 invoice out of the blue increases my rent to an amount that I'm being priced out of my home, because the landlord wishes to change what has been agreed on for 14 years.
The housing act is archaic and benefits landlords overall, but it has to change, otherwise we will have a society of renters trapped furnishing the bank balances of wealthy investors, house prices and rents will increase further as the smaller, more affordable homes are bought by investors keeping the housing market in a two tier system. London will become a city of foreign multimillionaires whilst the young 30 something's can't get out of the rental trap and the likes of me aging depending on private rental, will become less and less likely to afford it as I age and end up in some kind of slum property and there are plenty of those in the private sector, purely because it's money driven and not driven by the basic needs of having a home. Without stability of a home, work, career and everything else in our communities is eroded. The last 6 weeks I have been working on a campaign for 10 Downing street and this has convinced me further to progress with it. I'm a woman who is not afraid of challenge and believe if you accept things as they are, nothing ever changes! At least the outrageous letting agents fees have been hit. Thank you once again.
Mark Alexander - Founder of Property118
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Sign Up18:41 PM, 26th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "26/11/2016 - 18:09":
Hello Jill
You were very fortunate for many years, just as landlords have been in recent times with low interest rates, but one thing for certain is that constant change is here to stay.
Your original landlord sounds like a lovely chap, albeit a bit daft when it comes to business. You will be very lucky to find another mug like him but I wish you well.
If your new landlord has decided to expand his business he may well have mortgaged the property. This being the case, the tax changes that Government will impose on him will either force him to sell the property you are in (thus evicting you) or pass on the extra charges in rent, just as the oil companies do at the pumps when Government increase fuel levies. That's economics for you.
It is now clear that Government is attempting to clear the field for the likes of Legal and General to "Build to Rent". Maybe you will be happy in one of their over priced tower blocks with gyms, sauna's and concierge services if you can afford one. Details in the linked article below.
Your reply to me appears to have come straight from the handbook for Shelter counsellors. If that is the case, maybe you will be able to explain why Shelter are supporting the tax changes that will undoubtedly ruin the lives of millions of tenants of private landlords. Could it be that they will not speak out against one of their corporate sponsors (Legal & General) perhaps?
The solution to the housing crisis is simple. Increase supply of quality housing of all tenures, control immigration, and encourage investment into quality housing provision from all sectors. When supply outstrips demand there will be a natural improvement in standards and people will have real choices. The only reason people rent mouldy properties and beds in sheds from criminals operating in our sector is because they have no other realistic choices.
.
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Sign Up19:01 PM, 26th November 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "26/11/2016 - 18:41":
Dear Mark,
Once again, thank you for your time, but I suspect I may have offended you a little, but not intentional. No I have nothing to do with Shelter whatsoever so unfortunately I can't comment, I wish I could as I enjoy debate. I will look into it. My prevoius landlord a "Mug"...hmmm...he was a very wealthy man in his own right, a family man, and the property was not kept as a business, merely because he had many happy memories and used to like to still have occasional access to it...with a cuppa too. Why does that make him a mug because he gained pleasure from providing someone with a home where had some pocket money in the process. His Son, whom I know well, is also wealthy and has NO mortgage on the property it it owned outright and he has no intentions of owning any further properties, in fact I wonder if he may sell this on, as I'm not sure all this is for him. I'm fully aware about mortgages and the tax situation so IF my current landlord had been in that situation I would have taken that into account, but he is not. As for the tower blocks etc with gyms, no I won't be interested, hopefully I shall own my own home over the next year or so.
But one thing I do agree entirely with you was your last paragraph about increasing the supply of quality of housing and controlling immigration as we have huge housing problems in the UK. So I agree with everything you said. And just for the record, I've had damp for 6 years with promises to get it resolved, but with the death and transfer of ownership I'm still waiting. No central heating either, so getting a bill out of the blue whilst still waiting for my issues to be dealt with after numerous requests, just smarts a bit. I will repeat, I do appreciate your time, thank you. Enjoy the rest of your weekend!
Mark Alexander - Founder of Property118
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Sign Up19:27 PM, 26th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "26/11/2016 - 19:01":
Thank you Jill.
I don't blame you at all for not wanting to rent from a corporate landlord. Their properties will no doubt be very attractive for YUPEEIS (for those not old enough to know what that means "Young Upwardly-Mobile, People, Earring, Excessive, Income, Salaries) but that's about it.
If you manage to buy a property of your own you are one of the fortunate few. I can't see how you will manage that if you can't afford a £360 bill for gardening though.
Government are also forcing renters into corporate housing blocks with their tightening of mortgage lending rules.
At the age of 62 you will probably be forced to buy for cash. Even if you were 50 you would still be lucky to be granted 15 years to fully repay all capital and interest on a mortgage.
My 27 year passion for being a private housing provider is now at an all time low. I am disgusted with British politics and especially their attitude to housing. For this reason I have emigrated and will be gradually selling my rental properties to the lucky few who can afford to buy them.
I won't be evicting any tenants, I will sell when they are naturally vacated, but every property I sell will be one less to rent for somebody who can't afford or doesn't want to buy to occupy.
I doubt very much that corporate landlords will build properties at the rate that private landlords sell up and that will put further pressure on supply and demand and result in increased rents.
I'm not offended at all by your comments by the way, it is corruption at the highest levels that I find offensive.
.
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Sign Up20:15 PM, 26th November 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "26/11/2016 - 19:27":
Mark, I love what you have to say and feel your passion, you're right about many things, but obviously being an open forum I'm being careful of what I say. And the £360 is down mostly to expecting people to keep their word, instead of trying ease more money out of me before my next tenancy comes up to sign again. Surely that is the correct way, to give notice, a letter two months before the tenancy expires and politely inform me the responsibility of the garden will be changing, and perhaps an option to discuss this opposed to an invoice and bank details. Anyway I'm sure I would enjoy debating all this with you as I'm sure I could learn so much from you and I do like to understand and learn so I can see how both sides are affected. Where are your properties for sale..?
Kindest regards,
Jill
Mark Alexander - Founder of Property118
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Sign Up20:32 PM, 26th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "26/11/2016 - 20:15":
Hi Jill
Two of the properties I've sold this year have been in Norwich, one in Portsmouth, one in Manchester and one in Whitley Bay.
My wife and I own properties all over the country but they are all currently occupied by very happy long term tenants. We will not be selling any more until tenants move out of their own accord.
None of them are mouldy (properties or tenants LOL) I'm pleased to say.
Where I've had mould issues in properties before, mainly Victorian terraces or ground floor flats, I've managed to fix the problem with positive input ventilation and/or coaching tenants on lifestyle habits, e.g opening windows, not drying clothes on radiators etc.
With regards to your £360 gardening bill, what did the new tenancy agreement say?
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Sign Up20:51 PM, 26th November 2016, About 8 years ago
Reply to the comment left by "Mark Alexander" at "26/11/2016 - 20:32":
Hi Mark,
I'm delighted to hear you are such a caring landlord, but I think I was starting to feel that anyway with our communication, it's nice to see. The new tenancy agreement I won't be given it before March I guess, that's when I usually get a " will you stay on, we would like you to" but that has already been stated he wants me to stay on even with me challenging the out of the blue invoice. I will take it in my stride and deal with it then.
As for the damp Mark - two professional surveys have been done on the property, and no it's not down to me hanging clothes on a radiator ( there are no radiators) the property built in the 1970's has no CH. The double glazing has blown, not sure if that is well known phrase, their is no extractor fans to such moisture out from the bathroom or kitchen, doors with single pane glass to the outer areas of the property, and of course until I paid personally to have loft and cavity wall insulation, that didn't exist either. Both companies advised extractor fans and central heating so the property maintains an even temperature throughout instead of only having one heater in a two bedroom house. Of course the windows are opened every morning but the damp on the walls in my bedroom are dreadful. They know about this, and will be fitting new heating in the new year, but this has been ongoing for 6 years, so with the garden and ME being expected to up immediately but the damp not dealt with in 6 years, as I say it smarts. I'm currently looking into Homewise as I have no one I need to leave a property to. My son is very successful and has done really well for himself, so he is fine and I have no other family. Therefore Homewise could work well for me. Emigrated, gosh that is worrying if you feel the UK is representing the people so poorly you've moved. Hope wherever it is, you and your wife are enjoying the fruits of your success!
Jill
Mark Alexander - Founder of Property118
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Sign Up21:05 PM, 26th November 2016, About 8 years ago
Reply to the comment left by "Jill Harding" at "26/11/2016 - 20:51":
Hi Jill
Yes we love our lives in Malta, but we are still watching X-Factor and talking about UK property on a Saturday evening! Some things never change.
85% of tenants are either happy or very happy with their landlords according to surveys conducted by even the most anti landlord charities.. Sadly the Mediá never run that headline, they'd rather focus on the other 15%.
As you say, the son of your original landlord doesn't really sound like he's cut out for this business. Time for you to move on I think.
All the best
Mark
.
Mark Alexander - Founder of Property118
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Sign Up21:32 PM, 26th November 2016, About 8 years ago
Jill
I also agree with you about an overhaul of the Housing Act being needed. As you might expect me to say though, I think the laws are incredibly biased towards tenants in the main and wide open to abuse. Trying to get rid of an abusive, none rent paying, criminal tenant can cost thousands in lost rent and legal fees.
What I would actually prefer to see is a combination of tenancy law from Scotland and Malta. With all the best bits for landlords obviously.
Here in Malta I can sign a 10 year lease as a tenant but walk away at any time with just 30 days notice and loss of my rent deposit. On the flip side, if I break the T&C's of my lease my landlord can literally throw me out, change the locks and dump my belongings on the street after 7 days. It would then be up to me to prove I hadn't breached the terms of this lease. If I was successful I could immediately freeze all of the landlords assets including bank accountants until such time as a settlement is agreed.
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