Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Margaret Liddell
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:30 PM, 27th April 2023, About 2 years ago
A tenant of mine moved out owing £3,500 worth of rent. She was very apologetic, it wasn’t her fault, etc, and promised to pay me back in time. As I knew I would never see it, I drew up a loan agreement for that amount, and suggested to her that as she would no longer be my tenant, it was now in fact a loan from me to her. To my surprise she agreed to a payment plan and signed it. After two £50 payments she stopped paying, as I suspected she would. I took her to Small Claims court and won. They implemented another payment plan which so far (over a year now) she is sticking to. She clearly doesn’t want a CCJ against her. You could offer to forget about the damage and just go for the outstanding rent in a loan agreement. Any money back is better than no money back.
Peter Poupard
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:24 PM, 27th April 2023, About 2 years ago
Student Landlord you are quite correct the action of the tenant would meet the definition of Criminal Damage, the problem the landlord, and the police, have is there is no way to prove who did the damage unless one of them own up and say "yes it was me." The police are often criticised for how they treat landlord tenant disputes. Sometimes the comments are fair sometimes they are not and they used to be taught to tell one party or the other it's a civil dispute and leave them to it, but I don't think that 's the case these days. It all comes down to being able to identify the perpetrator.
This type of question often comes up and the one thing that in agreed by most is:
Landlords are lucky indeed if they get anything back from such tenants. Go for a ccj but don't stress about the rights and wrongs of life as a landlord and don't expect to actually get your money back. Accept you are the devil's own son, and move on. You will only give yourself heart ache and a head ache if you pursue them to the end and you will have spent more money chasing them and end up loosing more money than they have already cost you.
I would agree a good insurance policy would go a long way to cover the costs and that is the better way to go.
Good luck, move on, move forward.
Blodwyn
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:54 PM, 27th April 2023, About 2 years ago
Reply to the comment left by Student Landlord at 27/04/2023 - 13:41
Police will dodge their duty saying it is a civil matter.
Sorry but I fear that is the harsh reality.
Robert Sled
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:33 PM, 27th April 2023, About 2 years ago
You have almost 0 chance of ever recovering the money. Literally close to 0
My wife wanted to sue our tenant so she could put a mark on his name. But what's the point? It helps other landlords for a while, but ultimately it disappears eventually. It is close to 0 chance you will get paid
Chris H
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up21:40 PM, 27th April 2023, About 2 years ago
I took a tenant to court for just over 4k, I was awarded just over 1k and told I was "lucky" by the Judge, while suffering lies and slander in court by the tenant and family.
I had all the paperwork, photo's etc and I saw not a penny, she sent me a cheque for £17 which did not cash lol, lucky no charge for the cheque.
ccj great, they just used her partners name for 6 years...
Oh so classy they waited until her guarantor (lovely honest gent her grandad) died and they buried the assests left it over a year before I was informed...
To be honest it isadly is rarely worth it, touch wood, this is my only court loss and I am not sure if I would go back again :/
NewYorkie
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up0:41 AM, 28th April 2023, About 2 years ago
Reply to the comment left by Chris H at 27/04/2023 - 21:40
We don't need the hassle. Use your money where it will make you happy. That's not BTL! Let shelter, councils, and the government find them homes.
Terry Scaife
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:19 AM, 29th April 2023, About 2 years ago
Reply to the comment left by Blodwyn at 27/04/2023 - 19:54
As an ex police officer although they may try and fob it off as civi, in this instance it would clearly seem to meet the definition of criminal damage and you should report it and give a statement. They can then be arrested for this offence and hopefully you have a record of all the evidence. Getting them convicted of criminal damage would be a nice win for a life time criminal record and you would also get awarded the compensation by the court.
Blodwyn
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up9:23 AM, 29th April 2023, About 2 years ago
Reply to the comment left by Terry Scaife at 29/04/2023 - 09:19
Thank you Terry, one lives in hope!
Carchester
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:11 PM, 29th April 2023, About 2 years ago
The damage reported falls within the scope of Criminal law and NOT Civil Law. It is a matter for the Police who are tasked with dealing with criminal activities.
Some years back (when I was a single property landlord) I had a tenant who was fine at first. She had a guarantor. Next year she went downhill and paid no one. I had to get her and 4 youngsters out.
When I recovered the property there were items missing, i.e. washing machine and combi oven were missing. Top branded items and supplied as new to me two months before.
There was other damage like broken glass and bathroom shower damage. Shower was hanging off wall, control panel split and exposed wiring. These I could deal with.
I reported at first instance to police. At the time (aged 72) it was only the second time in my life that I had been in a police station.
The Desk Clerk (not police) said it was a civil matter and refused to provide a crime reference number. She wouldn't listen . I told her I was au fait with the distinction between Criminal and Civil Law. I asked to speak to a constable or higher. None available she said.
I came back next day when I knew of shift handover time and got a female constable. "Civil matter" she said and despatched me.
I wrote to the Chief Constable and provided him with some Law Reports and authorities. I sent him relevant literature. Four weeks later I had a response - it was to attend the local station for an "interview".
I got a crime reference number. When I asked how long it would take to arrest the criminal I was told that "investigations would continue" and the DPP would consider all the evidence before deciding whether or not to prosecute.
Meanwhile, the criminaloid was seeking accommodation elsewhere. The council put her and children in emergency accommodation.
The DPP decided that they would not pursue her as it was not in the "public interest" to do so. So the criminaloid was free to carry on stealing with impunity from the law.
I sued her in the civil court for damages for the loss of the washing machine and combi oven. The claim was for £1,044 "as new). The case was heard without appearance from either party.
The district judge awarded me £890.00. I was pleased with that judgement. Not a penny has been recovered despite having the judgement registered and debt collectors involved.
The latest I heard was that the criminaloid had run up massive depths with many actors.
The children were being cared for by the LA from tax payers contributions.
Yes I had a part to play in that by chasing the criminal for what was mine.
I am comfortable with that.
So, in conclusion pursue all avenues open to you and in doing so slow up the pace of these scoundrels.
Peter Poupard
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:36 PM, 29th April 2023, About 2 years ago
Reply to the comment left by Terry Scaife at 29/04/2023 - 09:19
If a person without lawful authority or reasonable excuse destroys or damages property belonging to another intending to destroy or damage any such property or is being reckless as to whether any such property would be destroyed or damaged shall be guilty of an offence." What isn't stated in this definition is who has caused the damage, but by inference it must read a person who it can be proved has destroyed or damaged the property.
I wouldn't disagree with the point of view that it is criminal damage, however the CPS would not take it on based on the lack of evidence as to the individual who caused the damage. Sadly no custody officer would authorise detention let alone charge if the evidence was "well sarge, he/she lived there with his/her partner and the place was ok when they moved in so he/she must have done it."
Speaking as a retired police officer I know the frustrations of dealing with situations where logic says "it was him." but the reality was "now prove it."
Lets say CPS had a funny turn and took it to court the prosecution would be required to proof "beyond all reasonable doubt" that the person charged was responsible. All he/she needs to say was "it was him/her not me. Now prove otherwise. " That is why police officers do not arrest the tenants not because they fob it off as a civil matter. As I said previously in the past officers were told to tell the parties involved it was a civil matter, but not now. However the end is still the same, the tenant gets away with it. At best he gets arrested to interview and a club number, bailed and subsequently "no further action. "
The civil route does have the benefit of proof needed is only one of probability, so therefore the judge might say it was probably the tenant who caused the damage. Go for a CCJ but do not expect to get a result that you benefit from, hope it doesn't happen again.