Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
David Houghton
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Sign Up10:46 AM, 29th January 2025, About 19 hours ago
First step change the locks, advise the tenant, by text. They will probably reply. Then text again and say what's your new address I will bring the stuff round to you. If they want it they will text back. If they don't either store it if you can or photograph it and dump it. Look for anything valuable, usual they just leave old tat, keep that a bit longer if you can. Same any photos or stuff which may have sentimental value.Having established reasonable defence to the interference of goods act. I'd advise against the charity shop route, because they may go in and say that's my.. and it's a trigger. But no legal aid available for them. Just seen editors note. Pretty much the same thing only more eloquent
P J
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Sign Up11:22 AM, 29th January 2025, About 18 hours ago
You may have to Serve a Notice of Abandonment giving the tenant 14 days to collect their possessions before you dispose (or interfere( with them.
Bet they show up on day 13 of 14 ...
Get proper legal advice before you do anything.
Steve Masters
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Sign Up11:42 AM, 29th January 2025, About 18 hours ago
Whilst Julie and David's advice might be a practical solution to dealing with possession left behind, it might not be legally watertight.
As I understand it, giving you written notice may legally end the tenancy agreement.
But if they haven't demonstrated they have moved out, i.e. not handing back the keys and leaving possessions behind then this may not end their legal possession of the property.
Tread carefully.
David Houghton
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Sign Up11:48 AM, 29th January 2025, About 18 hours ago
Reply to the comment left by Steve Masters at 29/01/2025 - 11:42Yep, you are right. The only legal watertight thing is srve s21 by a contractual method of service. Then if nothing happens get the bailiffs and re let in 6 months. The Courts are not stupid, no matter how well argued a Judge will see through tenant shenanigans. You need to proceed in a reasonable manner, and document the evidence for forming a reasonable belief. Then be prepared to present that to the court if need be. Edit. If they claim to still be in possession you change the locks back. Never happens though, as itrans they accept they are still liable for rentvand council tax
Steve Masters
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Sign Up12:39 PM, 29th January 2025, About 17 hours ago
And don't ask for or accept any rent from after the tenancy has ended by way of the tenants expired notice, otherwise you might inadvertently start a new tenancy. But you can accept any money offered as compensation for not vacating as promised. And call it compensation, don't call it rent.
See 'Double Rent under the Distress for Rent Act 1737'. Perhaps threaten this to get the tenants to clear their possessions and/or hand back the keys.
Once you have the keys, along with the notice then you have probably got back possession safely.
Once the possessions have gone along with the notice and the keys then you have got back possession safely.
Jonathan Willis
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Sign Up16:53 PM, 29th January 2025, About 13 hours ago
As the tenant has given notice, then the tenancy is over. S8/S21 notice under the housing act is now irrelevant as there is no AST in place.
If the tenant hasn't left, i.e. they have returned possession of the property, then they are an overstayer not a tenant. They still retain legal possession and you would need a possession order from the court. You can charge mensi profits, (double rent) until they return possession. You can pursue this from them and their guarantor in court.
I'm unsure if you can be charged with illegal eviction for an overstayer, so you should legal proper paid for legal advice.
A Torts notice to give them 14 days is sufficient to collect their belongings, but the real issue is can you take possession so you can relet it without going to court.
Craig Vaughan
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Sign Up17:00 PM, 29th January 2025, About 13 hours ago
The tenant has left. They have notice. The notice expired. There is no longer a tenancy in place.
Change the locks. Now. Today. Take the poperty out, takings vids as you do so. Catalogue the property
If you can store it for free (your home?), do so. Only incur expenses if you have to as you won't get it back
Then follow the professional advice given...text or write giving 14 days notice, then dispose as per the professional advice
The property isn't the issue here...them changing their mind about the tenancy is....
Keep a copy of their notice on you / in your car...lest you end up called to the premises with the tenant trying to get back in. The notice letter will convince the police through tenancy ending and will stop you getting locked up for an unlawful eviction, but if you haven't got it with you..mitll be their word against yours...
DP
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Sign Up1:19 AM, 30th January 2025, About 4 hours ago
Thank you for the advice it seems a bit of a mine field but with regard to if the tenant has served notice upon which I can rely this is what has transpired in writing so far, would appreciate further opinion, interpretations.
12.11.24 states in writing 'will leave the second he can'.
13.12.24 states in writing 'the time has come to move on; am aiming 25.1.25 even though I've mostly moved out but still have my things in' (also asked for a reference hence being polite)
27.12.24 said he didn't need a reference now and would move at the end of the month and to use his deposit for this'
6.1.25 I reply to acknowledge him having given notice to end his tenancy and vacate by 25.1.25 and that a pre-check out was planned for 8.1.25.
Also, asked him to pay last rent owed.
12.1.25 I write again to inform him that an accompanied viewing on the room would be taking place on 14.1.25 . He is no longer living there according to other tenants in the flat (unregistered HMO)
14.1.25 He replies 'Thats fine I moved out a month ago. You are free to adjust anything as I grabbed essentials and left'.
14.1.25 Asked him when he would be moving his things as need to be out by midnight 24.1.25 at expiration of notice given.
21.1.24 He says CAB have advised him not to be pressurised into moving his things. (Think he has given them a story) He will leave them until he can arrange a mover so not to touch them. He also attaches copy of a letter he says he sent in December which did not arrive and suspect this was typed up following his chat with CAB but in which he states. 'I formally write to confirm I plan to leave on/by 25.1.25' and stating 'he wishes for the deposit to cover for the last month I am not there'.
27.1.25 He states in email that he will contact police if his things are touched and make a huge financial claim and includes link http://www.gov.uk/evicting-tenants/harassment-and-illegal-evictions
It looks like he is now trying to twist things so he can leave his things in the flat now gone past last day of his notice and I have issued 14 day notice after which I could move his furniture and things safely to an upstairs room as have tenant waiting for the other room and change locks. He still owes last months rent. He has been difficult tenant all along and forced two tenants to leave previously. Have loads of evidence regarding his behaviour and addressed all his complaints and whingeing re things at the flat in the past but suspect he is trying to get off of paying last months rent and saying CAB say he can sue. (he claims someone was smoking in the flat, not communal areas I understand although I haven't smelt it and sent memo round to other tenants and he says represented a fire and health hazard) etc etc. Other tenants very fed up with his continual bullying and complaining. Hasn't muted that he intends to move back in but should I change the locks and does what he has written constitute reliable notice to quit?