Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Hardworking Landlord
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Sign Up8:10 AM, 28th August 2020, About 4 years ago
Its a good video and with many valid points. It really is time that the government starts to help both those that are in rented property and also the families and individuals that provide them, rather than worsening the crises by leaving this group without any support.
johncov
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Sign Up10:43 AM, 28th August 2020, About 4 years ago
I have decided that enough is enough and am selling up when possible. I have been investing in property since 2006 and have seen things go bad in a big way. The Government is determined to destroy small landlords and I personally have only lost money in property as the events happen. My so called legacy for my children has turned into a poisoned chalice and they do not want anything to do with it as they cannot take the hassle. I had 7 rental houses and will be reducing them as soon as they become available as I do not want to evict anyone from their homes. I have 2 houses that have been vandalised and a tenant who has gone to prison and I still cannot get my house back. I have to wait for the courts! How ridiculous can this get. I really feel like stopping paying anything and screw the consequences
Beaver
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Sign Up10:49 AM, 28th August 2020, About 4 years ago
Good video, I enjoyed it. I particularly enjoyed the bit about Polly Neat, the chief executive of Shelter, talking about greedy landlords when in reality with a salary of £150,000 a year she earns way more than 70% of landlords who, like me, have a small portfolio of 1-2 properties. (And of course made the point that Shelter is a charity, but doesn't house anybody).
The comments about the Australian system are interesting. What the video says is the Australian system aims to be neutral to tenants and landlords and if rent is in arrears by > 2 weeks then you can go through the repossession process.
So I would add the following comments. What you want from a tenant is pay the rent on time and in full, look after the property, get on with the neighbours. If they treat the property, your neighbours and you with respect then you should treat them with respect. And I support the idea that the Australian system aims to be neutral. Our system should be neutral.
So my present tenants have a young family they pay the rent on time and in full. They don't really look after the property but the amount of damage they are doing is just about tolerable as long as they don't upset the neighbours. Principle problem with the neighbours so far has been with the tenants not sorting their rubbish and putting the bins out (which I don't really understand because the tenants are paying for the service via their council tax) resulting in their waste being spread by vermin into neighbouring gardens.
So not all rosy, but tolerable and then you think about the Australian system and being able to repossess your property if rent is more than two weeks late.
My present tenants have a young family and at some point in the future I will need it back, probably to put a family member in. My intention is to give them way more notice because they have a young family (more than six months even before the present changes). But my concern about this would be, what if I were to give them 6 months to a year's notice of when I need the property back...would they then just stop paying? And if they stopped paying would I be able to get the property back? Or recover my debt? Would the Shelter-Landlord-Bashing "Charity" have sufficiently messed up the market by then to stop me being able to recover my property when I needed it?
Part of me says...2 weeks...you could be on holiday for 2 weeks...but then on the other hand the tenant could always pay the rent for that period up front (if they were UC recipients *and* you knew that the tenants were legally entitled to it the rent could just be paid direct). So from my point of view two weeks would be great because I could afford to say to a tenant that I'm going to need this property back in a year's time and that gives you a year or even 18 months to find somewhere else. And that would be better for a tenant with a young family because they would be able to plan.
Andrew broughton
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Sign Up13:31 PM, 28th August 2020, About 4 years ago
I wonder if it would work if tenants took out an insurance policy to pay the rent if they if they stopped paying and to cover any damage.
This could be adjusted if they paid on time etc similar to s no claims bonus and this information could be shared with other landlords making those with better scores more in demand and this could result in a lower rent.
The system could allow for people that are struggling and need extra help and this could be highlighted and support provided.
At the moment I feel all the cost and risponsabilty is on the landlord with the tenant having very little to no conciqence if they don't follow the tenancy agreement.
Carol
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Sign Up14:40 PM, 28th August 2020, About 4 years ago
The AST is supposed to be a legal contract but in my mind it is only the LL that has to abide by it. My biggest problem has been antisocial behaviour rather than non payment of rent. During lockdown, one of my tenants kept having his girlfriend and other friends around and eventually emptied the HMO of good tenants who were fed up that I could not do anything about it. The tenant put 2 fingers up to me and anyone else who challenged him. Until I can get him out I cannot put other tenants in as he is abusive towards them. I think the stress will kill me before COVID does. I have had enough. I am selling up this and all my other properties making 30 tenants homeless as soon as I can. I am a good , honest LL but the risks are too high. Another tenant like this would bankrupt me.
Mick Roberts
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Sign Up16:11 PM, 28th August 2020, About 4 years ago
Brilliant insight into the job mobility needs houses.
And all the other stuff said in a clear concise way, unlike me who knows it, but rattles on.
Some of u know, some may not, I'm biggest HB Benefit Landlord in Nottingham.
In past 15 + years or so, there have only been a few of us that have took the benefit tenants in Nottingham.
I'm not taking Benefit tenants any more. My colleagues are being much more selective.
If we saying & doing that, then what hope is there for any non super squeaky clean Credit check Letting agent tenants.
Benefit tenants are struggling getting anywhere.
I'm left with majority great benefit tenants after bad uns have had to go cause of Licensing, but even my good ones, I would like them to have a choice to leave in the future, so I can slow down, retire, leave with agent. but my current lot just cannot get anywhere. And the ones asking me-previous Benefit tenants-Who want to come back, they starting to know that Letting Agents/Landlords aren't taking Benefit tenants any more, just that now they not being told the reason.
So Shelters victory in getting it law or regs whatever that Landlords can't refuse benefit tenants any more is absolute Codswallop, Landlord still refusing, in fact refusing more since & cause of that Shelter victory, just now Landlords aren't giving the tenants a reason, completely wasting the tenants time.
BobG
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Sign Up16:23 PM, 28th August 2020, About 4 years ago
Sorry to hear the bad experiences. I still have a positive approach to renting property and for me the low interest rates over the last few years have made it very attractive. My first flip in the 80s was at 19% overdraft rate, mainly due to lack of suitable alternatives.
The secret is in selecting a good tenant and getting credit checks. I am happy with any type of tenant and have a number of benefit tenants, some for fifteen yeras. I am not a fan of UC and do not like the DWP reluctance to pay the landlord direct, even when the tenant is in arrears.
I do have bad experiences such as last month a tenant left and when we went in the next day found it was a cannabis factory with two skip loads of rubbish, and a ton of soil in the basement. The guy who cleaned it out said he needed a break as he was getting high! The Letting Agent clearly hadn't been doing a proper job with inspections. We got organised and did a refurb, new kitchen, bathroom, new blinds and decoration.
We turned it around and rented it in less than a month using a new agent and at £75 more per month. Lost time one month. Bought at auction, the capital value of the property has more than doubled in six years and it has always had a positive cash flow after mortgage and other payments.
Covid has presented problems but again using lone working in properties for refurbishment and posting video viewings I have managed to rent a number of empty properties.
So I do accept property has its problems, but I am still a big fan!
zhorik
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Sign Up7:36 AM, 29th August 2020, About 4 years ago
the australian system is wrong here. if one gets made unemployed on low income, it will take far longer than 14 days for them to get housing benefit. The time is too short. and wht if rent is paid monthly? Nonpayment of rent is ok but if the tenant has applied for Housing benefit why should they be evicted. what happens if the landlord goes to court and by the time it is heard, the council has paid the money? Can they still be evicted? what is the Australian position on anti-social behaviour etc. or a tenant subletting breaking the tenancy agreement.
Simon Lever - Chartered Accountant helping clients get the best returns from their properties
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Sign Up12:02 PM, 29th August 2020, About 4 years ago
Reply to the comment left by Carol at 28/08/2020 - 14:40
Hi Carol
Maybe you need to find a bunch of friendly "likely lads" from some rough area locally and let the other rooms in the property to them.
I am sure they would sort your problem tenant out!
(Tounge in cheek but it is a solution!!!!!)
Liz Buckland
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Sign Up20:53 PM, 29th August 2020, About 4 years ago
Such sense spoken in the video, with an extensive knowledge of the market and its problems. Excellent.