Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Trapped Landlord
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Sign Up12:04 PM, 18th February 2020, About 5 years ago
Reply to the comment left by H Priory Homes at 18/02/2020 - 11:47
The tenant is still there yes. He works as a carer so I think there is no solicitor involved. The reciepts for the work carried out are substantial and he's acknowledged in writing no deposit was paid, so I'm not sure what more a solicitor could offer, other than more invoices to myself. Seems to me his heart has completely over ruled his head and he's willing to loose money in court fees plus his home. Ive never had a tenant take me to court before, but in my experience of possession cases, they tend to be one sided in favour of the tenant.
Rob Crawford
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Sign Up12:22 PM, 18th February 2020, About 5 years ago
Hi Trapped Ll. Make sure you are familiar with the Fit for Habitation Act process stated for tenant reports of faults etc. Unless the Council has been advised that you have received written notice from the tenant and you have not acted on it, they should not be conducting an inspection. Unless of course there is risk of significant danger etc. Have this process in front of you at the hearing and ask the tenant for "evidence" stage by stage on what he has provided.
Dennis Leverett
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Sign Up12:27 PM, 18th February 2020, About 5 years ago
I had a small claims experience a few years ago which was only for just over £500.00 + costs. The claim was totally based on lies which could not be proven but my Solicitor advised to settle out of court and put it down to experience. No way!!! I prepared my own case very carefully and accurately, the paperwork and facts have to be squeaky clean. I also found out, not sure if it still applies, that you can apply to the court before case to claim your costs if it goes in your favour whereas normally the defendant can't claim?? One important point is that if the claimant refuses mediation it goes against them, my claimant refused and was an extremely arrogant threatening person and his costs claim was ridiculous. He lived in Wiltshire and me in Suffolk and the case had to be held locally to me. It came to court and was over in minutes, the judge commended me for my preparation and remarked that the claimant had wasted everyone's time and it should not have come to court, he even said he had never seen such arrogance. I was awarded full costs. After the case I did a bit of research and discovered that he had tried this before for £1,200.00 and finished up with costs against him of £69,000.00 yes that's correct and he still hasn't paid it. The Judge in that case also remarked on his arrogance and refusal of mediation. This started as a small claims then escalated. I would say that if your paperwork is squeaky clean and your sure he can't prove anything go for it, it can be stressful but so mentally rewarding if you win. Good luck.
David Lawrenson
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Sign Up12:33 PM, 18th February 2020, About 5 years ago
I have been through the county court (small claims track) twice, though never against a tenant.
In both cases I had bought the case. I won one against an electrician and lost the other against a big insurance company.
I found the process to be very fair and designed for the layman acting without a solicitor. This did not stop Royal London from hiring a barrister in their defence against me, but that seemed to make little difference in court, apart from presumably costing them a lot of money. And though I lost that one, there were no costs for me.
I am not a solicitor, but I see two options here.
Option 1, which I prefer is to fight this one. As stated above, the process is designed to be done yourself without a solicitor. Fight it robustly - and I would not be surprised if this clown backs down, when he realises what he is up against.
Option 2, is to offer to pay him is he just goes. But I suggest you could do that along with option 1, as costs in county court are not high. (And I agree with a previous poster, do not agree to write a good reference so he can hurt another landlord). The reason option 2, together with option 1 is valid is that it sounds like he is the kind of clown who will withhold rent and remain in the property until bailiffs come - and even then they are likely to have to use police to remove him. My understanding is that this could cost 6 months' in lost rent right now, given the delays in the court processes (which is a scandal). So if you fight his claim with option 1 whilst also offering option 2, that may be the best option - i.e. you show you are not a sappy pushover, but you also offer him a way out for a smallish offer. Sop you are saying, "I will fight you hard" but "You have a way out". The implicit assumption for him to make here is that you are tough and you will fight him hard for money he owes you, in rent etc.
What I find odd here is that whilst you did everything else right - gassafe, EPC, How to Rent doc etc., you somehow, (as I understand it), failed to get a thorough inventory done. This means he could leave the place in a total mess and possibly thrash it - and without proof of condition at the start of tenancy, any claim that you might wish to make for damages will struggle to succeed, indeed may be impossible.
Maybe you were thinking - no deposit, no need for inventory? This is an error some folks make. Don't do it again. Always do an inventory. And ALWAYS do thorough reference and income / affordability checks.
Finally, it's horrible, but it will pass - and one day he will be gone and you WILL be able to move on.
Please keep us updated at this thread.
Good luck.
David Lawrenson
http://www.LettingFocus.com
Independent Advice for Landlords and author of books for landlords and tenants in the private rented sector
Ian Cognito
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Sign Up13:11 PM, 18th February 2020, About 5 years ago
As far as I am aware, taking more than 1 month rent up front will be viewed as 1 month rent plus deposit. Therefore, deposit should have been protected. (This may not be the case if rent was taken in one payment for the full term).
However, a fine of 3 x deposit is only £1,260.
Trapped Landlord
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Sign Up13:46 PM, 18th February 2020, About 5 years ago
Reply to the comment left by David Lawrenson at 18/02/2020 - 12:33
Its encouraging that you found the court to be fair, I've probably become too pessimistic over the years in my dealings with the so called 'accelerated procedure '. I thinking now of tackling this on my own as I don't feel my solicitors costs would be covered should I win. Strangely enough, this guy is very clean and mild mannered so id be surprised if he left any vandalism. The rent has always been paid but he seems to have dreamt up some sort of vendetta against me and looks very determined.
Susan Robinson
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Sign Up14:47 PM, 18th February 2020, About 5 years ago
Reply to the comment left by Trapped Landlord at 18/02/2020 - 13:46
Perhaps he's managed to secure some sort of 'legal aid' given he is a carer, so assume low income. So on what basis is he claiming £10,000? Surely not on lost income during the work? You've indicated you have paid all the repairs/maintenance, so where is he out of pocket to that value? He would have to prove that to a court - unless he is claiming for 'personal injury/damage to feelings' etc.
Trapped Landlord
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Sign Up15:36 PM, 18th February 2020, About 5 years ago
Reply to the comment left by Ian Cognito at 18/02/2020 - 13:11
https://england.shelter.org.uk/housing_advice/private_renting/rent_in_advance
I Think if our friends over at Shelter are ok with unlimited rent in advance, its good enough for me. Besides which , a tenant could choose to send any figure they like to their landlord through the bank.
David Lawrenson
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Sign Up16:44 PM, 18th February 2020, About 5 years ago
Sue makes a very good point re what basis is he trying to claims £10K. For what exactly and if that is for some form of lost income or loss of use of a room say, a court may ask why he did not notify you of this at the time.
It seems to me his case looks rather weak.
Ian Narbeth
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Sign Up18:15 PM, 18th February 2020, About 5 years ago
Reply to the comment left by Trapped Landlord at 18/02/2020 - 10:20
"The monthly rent is 420 pcm, and the tenancy stated that 2 months is payable upon moving in the property". Did the tenant thereafter pay £420 per month monthly in advance? If so the extra looks like a disguised deposit. Alternatively was the £840 rent so that the next payment of rent was not due for two months? If you get this wrong you will be in trouble for not protecting the "deposit" and not serving a prescribed information form.
As others have said you need legal advice.