Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
ilc72
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Sign Up20:51 PM, 20th January 2017, About 8 years ago
I know this is slightly off thread but anyone starting out with Lettings should have at least six months costs, including mortgage interest, council tax, water, and an allowance for gas/electric as an ABSOLUTE minimum.
If you're struggling after one or two missed payments you're in the wrong business.
For small portfolios this should be per property.
Sadly a divorce allowed my ex-wife to raid these pots. But luckily they're nearly built up again.
I let high-end fully furnished apartments to corporate tenants but still take precautions including Legal Expenses cover even against FTSE-100 companies.
It's a choice as I could have more properties if I chose a different tenant profile.
Also if you're not incorporated, even as an LLP, you should keep Loan to Value ratios below 60% especially with the new mortgages stress test requirements for BTL mortgages.
If you're a higher rate payer it's unlikely, other than capital growth, you'll not make money at 70-75% LTV with all the other costs involved and considering voids.
Good luck with your tenants!
Dr Rosalind Beck
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Sign Up20:55 PM, 20th January 2017, About 8 years ago
Reply to the comment left by "Ian Clifford" at "20/01/2017 - 20:51":
I have plenty of money for these eventualities, but that's not the point of what is going on here. Why should we have to always foot the bill for tenants who break their contracts and decide to live rent-free while we pay all the costs? Why should any business have to stomach being cheated by customers who take the materials and/or service and then decide not to pay for what they have taken? We should have protection by the law for this; something which we do not have at the moment.
Fed Up Landlord
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Sign Up21:05 PM, 20th January 2017, About 8 years ago
Because Ros we have been demonised by the last two governments and people have believed the hype. Nasty profiteering landlords taking away first time buyers homes and making tenants pay over the odds for rents. That is the perception peddled by the press and governmnent as a form of political populism to gain votes. SDLT, Section 24 ( a firm policy favourite of yours I know) CGT discrimination, banning letting agent fees etc etc. We are seen as the Sheriffs of Nottingham and the tenants as Robin Hoods. But with your hard work and those of the Tenant Tax Rebel Forces we may well succeed against the Evil Tory Empire.
ilc72
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Sign Up21:38 PM, 20th January 2017, About 8 years ago
Reply to the comment left by "Dr Rosalind Beck" at "20/01/2017 - 20:55":
Hi Ros
Please don't get me wrong, you're 100% right and I'm with you all the way!
The war on private landlords is completely counterproductive but until the outcomes are seen in higher rents, lower availability of PRS accommodation in the light of exploding demand, along with UC/HB tenants being forced out of the PRS, then sense may prevail.
What really upsets me is the incentives offered to corporate investors to redevelop existing commercial property and building on brownfield sites. None of which will offer solutions to the real PRS issues.
The comment re: backup savings is purely directed at OP and new landlords!
Simon Hall
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Sign Up21:54 PM, 20th January 2017, About 8 years ago
Reply to the comment left by "Ian Clifford" at "20/01/2017 - 20:51":
Ian, I concur with Ros as to why should I have to pay for someone whilst someone is stealing from me? When I say that it is putting a strain on my finances, I am talking about the way I feel not how I am coping with it. I have been a Landlord for 16 years and own multiple property portfolio and most of tenants are good but I am feeling hard done by as Law is on their side.
My tenant has only spoken to once and then when I attempted to call her back she written in her text message "I feel I have been harassed by you". I stated, I am only asking for rent and you told me yesterday that, you will pay today. She responded the day is not over yet. At the end of the day, I tried to call her back she again sent me text message saying "This calling business has to stop as I can not concentrate at work, send me notice by email as I can not deal with you any further"
I sent response back and stated "are you paying me rent, yes or no" she then responded, when I am ready" I said, what time, when? She responded when I am ready.
I sent response back so this means you won't pay? She responded you said that"
I repeated can you confirm if you will pay yes or no? She said do what you like". I said can you confirm?? She responded I need advice from Council.
I said you still need to pay, she responded I will ask them (Council) to call you".
Since then she has not reverted back not a peep. Do you think this is fair that Law protects her on my expense?
ilc72
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Sign Up22:34 PM, 20th January 2017, About 8 years ago
Reply to the comment left by "Simon Hall" at "20/01/2017 - 21:54":
Hi Simon
Apologies as a newbie here, I confused a later reply from you (re: Financial Strain) with your OP.
I have nowhere near your level of expertise, nor was I aware of the size of portfolio!
I absolutely sympathise with you, the law is on the side of the tenants.
Until early last year I was a CAB volunteer, helping people, mostly genuine, about delaying evictions that were unrelated to rent non-payment. Another common issue was non return of deposits, often which turned out to be uninsured anyway!
That said I deplore people who game the system, like your tenant, and the proliferation of websites explaining how to game the system.
I live in area with a chronic housing shortage, PRS rents that are 50-60% below LHA levels. In the next town, Farnham in Surrey, LHA rents for a two-bed property are £795 pcm despite properties costing £350,000+ if you're lucky!
Those ex-council properties that are available at lower prices, are being snapped up by landlords then letting out as HMO's as the figures don't add up! Round here £500, often only payable in cash, will get you a room in a house, let alone a house or flat of your own!
All the changes from S.24, SDLT surcharge, upcoming ban on fees etc. are brewing into a perfect storm.
When Shelter and RICS agree on something, you know they must be onto something.
I have stopped expanding my portfolio, until at least the SDLT surcharge is repealed.
I love this site and the wisdom of its members, I have learned so much, and consequently avoided so many pitfalls as a result!
At the moment, I stick now to my niche (corporate tenants), as it works and is still profitable.
I just dread a recession as my tenants are mostly in Upstream Oil and Gas and we know how that's going!
Paul Green
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Sign Up23:16 PM, 20th January 2017, About 8 years ago
Hi Simon, pay a solicitor to serve a section 8 and sanction 21 immediately....your be using the section 8 on the grounds of 2 months in arrears, a section 8 is much faster 2 weeks. However always serve a section 21 too. My rent guarantee insurance advises me to send both. I be made two successful claims. Using this method. Wait for your possession order. And than instruct the.court bailiffs, if she's not left on the date of the possession order. I would recommend collecting a deposit next time as the judge would have awarded this to you in full. And always buy rent guarantee especially for the first year at least until you get to know them and their habits . Don't make it personal. Just serve the correct documen. It can take 4 to 5 months to remove tham through the courts. Do start tomorrow. Use a solicitor thou don't try to do it yourself. It cost me £173 for both sections 8 & 21. I live in the south east...good luck...
Dr Rosalind Beck
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Sign Up8:55 AM, 21st January 2017, About 8 years ago
Reply to the comment left by "Ian Clifford" at "20/01/2017 - 22:34":
Hi Ian.
Apology accepted on my behalf. I was concerned that we don't get into victim-blaming. On a separate point, you mention Shelter and RICS being in agreement - can you clarify that as I don't remember them being in agreement about anything? Thanks.
On the main point, I think Paul has some good advice - I didn't know it was that (relatively) cheap to get a solicitor to serve the sections, as my partner always does this, but it's a good idea if one isn't 100% sure about getting it right (of course Simon may be confident about this but others reading will be in similar situations and less confident).
On Simon's point about being accused of harassment for making one 'phone call, I have also experienced this - even accusations of driving past the house and looking in, in a van, when we don't have a van and deliberately didn't go near the house because we knew she was the type to allege harassment. The judge believed the tenant and wouldn't therefore order that she give us her forwarding address to serve the attachment of earnings on. If there is alleged harassment then the judge should ask for the evidence of this having been reported to the police and so on; but they don't. The way tenants get away with all this - with the system heavily in their favour - and then the likes of Shelter and Professor Danny Dorling saying that landlords have all the power and tenants none - is bloody annoying.
Simon Hall
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Sign Up9:33 AM, 21st January 2017, About 8 years ago
Reply to the comment left by "Paul Green" at "20/01/2017 - 23:16":
Hi Paul, thanks for this, it is a sound advice! I have already served Section 8 and Section 21 Simultaneously. Section 8 expires on 8th Of Feb 2017 and Section 21 expires on or around 15th Of April 2017. I have done it through Solicitors and it has cost me £100 fully inclusive of VAT.
Solicitor sent this via first class post and "Recorded Delivery" and I hand delivered copies with a witness. As expected, she did not sign "recorded delivery" and this shows on Royal Mail Tracker that it is in the process of being delivered.
Simon Hall
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Sign Up9:53 AM, 21st January 2017, About 8 years ago
http://www.landlordzone.co.uk/news/fergus-wilson-defends-letting-criteria-policy
Fergus Wilson's 11 point Criteria, I might adapt similar policy!:
The Wilson’s Letting Criteria ————————————— Letting Criteria from 1st January 2017 Like any business we are consistently fine tuning to best advantage. The following are not acceptable: 1) Tenants with children under 18. A child over 18 can be a co-tenant 2) Only tenants with a Rent Guarantee 3) No single mums or single fathers 4) No tenants on Housing Benefit 5) No low income workers 6) No single adults 7) No Zero hours workers 8) No plumbers 9) No battered wives 10) No smokers 11) No tenants with pets Both tenants names to go on the Tenancy! Take National Insurance. Take car numbers. Take details of employment. Fergus Wilson 27 12 2016 ——————————–