Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
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Sign Up10:02 AM, 27th February 2014, About 11 years ago
DC
Why is the whole scenario "unclear"?
It may be inconvenient, a nuisance, silly and all sorts of other descriptions, but why "unclear"
The Court of Appeal (there was no "jury"!!!) stated, as the 1988 Act clearly does about 8 times in section 5, that a periodic tenancy is a new tenancy. Under the 2004 Act TDP provisions a new tenancy is a new TDP incident, and has to be actioned accordingly.
What is "unclear" as opposed to an inconvenient nuisance?
Mark Alexander - Founder of Property118
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Sign Up10:50 AM, 27th February 2014, About 11 years ago
@IO if this tenant wants an assurance she can stay but retain flexibility to move then she should propose a Deed of Assurance to her landlord who might then decide to dispense with the services if the agency and save money himself too. Obviously the landlords would need to consider contractual termination costs which may be applicable if documented correctly.
All good landlords want good long term tenants and one way to achieve that is to provide some assurances to tenants so they can consider the property they rent as their home, that assurance and flexibility comes from a Deed of Assurance.
Lets not turn this thread into yet another Superstike debate please. You have made your opinions very clear a number of times, some agree, some don't.
.
Industry Observer
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Sign Up11:36 AM, 27th February 2014, About 11 years ago
@ Mark
I wasn't the one that mentioned Superstrike, perhaps you should just advise everyone to get on with complying with the Law as interpreted by CoA unless and until Supreme Court decides otherwise of CLG promotes fresh legislation. I would not bet on either this decade.
Deed of Assurance fine - but don't forget my mortgage lender and consent warning. I too know your legal advisers advice and that you can hde behind their PI cover. Just as well as the DoA basically provides an AST with the Landlord emasculated unless he can serve a s8 notice
Yvette Newbury
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Sign Up14:28 PM, 27th February 2014, About 11 years ago
Annarita has told us she is from overseas, so I think it would be unsuitable for her to reply to the Landlord/agent with some of the suggestions above eg. stating she does not wish to sign a new tenancy agreement but wishes the tenancy to go periodic - most tenants from overseas would not understand this concept. Her query is regarding the difference in the charge from her contract to what she is now asking to be paid.
It is likely that in the agreement there is a clause that covers any increase in costs charged by the agency over the life of the tenancy agreement, so Annarita should check her contract for that first. If not, when the charge is made just pay what she has agreed to when signing her tenancy agreement.
Industry Observer
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Sign Up15:49 PM, 27th February 2014, About 11 years ago
Yvette if only life was that simple.
I fail to see why being from beyond the Channel should prevent her writing a letter - Mark has provided a template though I agree with whoever posted that I wouldn't offer anything at this stage.
Anyway back to the point - it is not possible in a managing contract to specify future increases unless yyou are very specific on them indeed. The OFT will simply strike them out if they are challenged. Any such proposed increase to be implemented later would have to be agreed to at the start, and would have to be very specific how much and when, otherwise OFT will strike it out.
After all you can't just write to your tenant and tell them the rent is increasing can you - not without due process.
Mary Latham
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Sign Up14:22 PM, 28th February 2014, About 11 years ago
I agree with Yvette. This request comes from a person who is not familiar with UK law and she just needs some simple advice rather than having to wade through a long discussion.
Annarita I am a landlord and I am giving you my opinion because I believe that it is in your best interest
Write to the Agent and ask them why they are charging you an increased price without having informed you before now. Point out that you are happy to pay the fee that you were expecting and will even pay the increased fee if you renew the tenancy in future because you will be signing the new tenancy agreement knowing that this fee will apply.
If they do not agree to allowing you to pay the fee that was originally agreed you have two choices
Pay the increased fee - this is not fair but it may be the only way to secure the property and avoid them serving you with 2 months Notice to leave.
Look for another property - You will not have to rush because they cannot legally ask you to leave when you tenancy ends unless they have served your with a Notice called a Section 21 Notice. This will give you 2 months and even at the end of that time you can, if you wish stay their until they get a Court Order - I am guessing that you would not want to do this but it is your legal right.
There is now a legal requirement for Letting Agents to disclose their fees in all their advertising and it would appear that this agent did in fact warn you at the start of the tenancy that a fee would apply, they cannot legally increase that fee having disclosed it to you. Whether you actually want to fight them - as is your legal right - is up to you but you do need to be aware that this may cause them to serve notice to leave.
I am sorry that you have not been treated fairly by this agent and I hope that this has not spoiled your enjoyment of your stay in the UK. I love my country but I acknowledge that tenants are not always treated with the respect that they deserve and this does us no credit.
Good luck
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Romain Garcin
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Sign Up15:48 PM, 28th February 2014, About 11 years ago
Reply to the comment left by "Mary Latham" at "28/02/2014 - 14:22":
Mary, it is rather extreme to suggest that, should the agent insist that increased fee is due, the alternatives are to pay up or find somewhere else to live, isn't it?
If Annarita wishes to renew and pay the renewal admin fee, she should just refer the agent to the contract and only pay that amount.
My bet is that nothing will happen until she decides to leave, at which point the agent might attempt to deduct the difference from her deposit. If that happens she'll have to dispute it and produce the contract as evidence.
Mary Latham
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Sign Up17:37 PM, 28th February 2014, About 11 years ago
Reply to the comment left by "Romain " at "28/02/2014 - 15:48":
If I were living abroad and unsure of my legal position I would want down to earth advice - that is what I have given. This agent may just accept that they are wrong and take the payment which was originally agreed but if they don't the realty is that she will have no other choice unless she wants a legal battle in a country where she does not understand the law.
Annarite can of course read all the comments and make up her own mind.
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Romain Garcin
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Sign Up9:09 AM, 1st March 2014, About 11 years ago
There is a learning curve, but it is always best to learn the law and be able to stand up for yourself.
This avoids being bullied into paying undue fees once you realise there is not much the agent can do about it in practice (it's just £20), and that a deposit dispute is free and not very difficult.
Industry Observer
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Sign Up13:31 PM, 3rd March 2014, About 11 years ago
@Romain
Was it you I was debating personal delivery or personal service latest timings with, either 4pm or 5pm for the Court to accept that day as 'counting@?
You (or someone else) said 4.30 which I'd never heard of. Have just had cause to look at N215 Certificate of Service and there in the second page notes on method of service it states 4.30.
So you (or whoever) was was right and I was wrong.