Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
JaSam
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Sign Up9:32 AM, 16th October 2024, About a month ago
This could be a problem if your tenant choses not to leave and you need to take them court. With that said they have been paying you rent from the start date which you can prove. Paying rent does mean that a tenancy is created (might just not be the one they signed). Since the tenancy has long expired they are on a rolling contract.
I'm not sure if you can issue a valid section 21.
I'm not sure if a potential buyer will question it as usually they would want to issue a new tenancy themselves anyway before completion.
All of this might become irrelevant if the RRB goes through before you make a decision.
Before serving any notice have a chat with your tenants about you intentions to sell. Make sure you offer them first refusal even if you 100% know they can't / won't buy. Tell them you are looking to sell with them in suti but there might be a possibility the new buyer will want vacant possession.
Speak to your letting agent before issuing any notice. Most tenants are reasonable anyway however for your sake I have hope you have kept the rent at market rate otherwise this will cause you an issue when the tenant suddenly realises they can't afford to move.
Worst case speak to an evection specialist, good luck!
Dylan Morris
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Sign Up11:05 AM, 16th October 2024, About a month ago
Just date the agreement 2/5/16. Your agent hasn’t been managing the property so nobody will be referring back to them when you go down the Section 21 route. And your tenant will have absolutely no idea your agent forgot to date it over 8 years ago.
(I’ve just sold a rental flat and the sales contract was intentionally unsigned at the request of my solicitor so he could insert the date in the future).
Judith Wordsworth
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Sign Up11:26 AM, 16th October 2024, About a month ago
Even if you now date your copy of the TA, and could be deemed fraudulent, the one held by your tenant remains undated.
Re the comment by Dylan Morris, contracts for sale are undated, but are usually signed by the seller and buyer once the contract has been approved by the purchasers conveyancer, until there is an agreed completion date and once exchange of contracts is effected. A completely different situation with Tenancy Agreements.
Martin
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Sign Up12:19 PM, 16th October 2024, About a month ago
First thing I would do is actually talk to the tenant.
As has been said before offer them the opportunity to buy it from you. If nothing else it's good will.
In a lot of cases you might be able to come to an amicable arrangement without even issuing a section 21. At that point I would then say just to cross the T's and dot the I's I'm going to issue a section 21.
Offer flexibility on the end of tenancy, you could go licence to occupy on a week by week basis at the end of the section which will give them far less rights if they sign that.
There is a very real possibility they don't have their original TA so then the dated thing becomes a mute point. I would also question whether signatures even need to be dated if you have both signed a TA with a date and rent has been accepted from that date.
This is a hope for the best but prepare for the worst scenario.
I would never sell a property tenant in situ if I could avoid it. You get anything up to 10% less on the sale price. So you might find the correct business decision is to offer to help the tenant financially with their move. Lose £30,000 in value or offer the tenant £5000 to go. Distasteful I know but it makes business sense.
DPT
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Sign Up16:40 PM, 16th October 2024, About a month ago
It may not be an issue. Tenancies can be oral. They don't have to be in writing. You no doubt have other evidence of when the tenancy began, in the form of emails, dates covered by rent payments etc. The agent will also likely have other evidence of the date the contract was signed, such as calendar entries or file notes. Check with a quick phone call to a housing solicitor to make sure there's not some case-law that causes a problem.
Jonathan Willis
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Sign Up18:45 PM, 16th October 2024, About a month ago
It's not a problem. You don't even need the tenancy agreement to be written down. As you are in a statutory periodic you can just follow the s21 route whilst it's still available
chloe
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Sign Up22:22 PM, 17th October 2024, About 4 weeks ago
Thank you very much for all your replies. It is very likely court proceedings will be necessary following any S21 notice as tenant is on benefits and council advise staying until bailiffs evict.
I would be happy to pay the tenant a considerable sum to leave as I just want to sell the house! However, I don’t think any offer to help tenant financially would do much as it’s virtually impossible in this area now for tenants on benefits to find a new property to rent.
I’ve looked at the Section 21 accelerated procedure possession form (N5B) and it states The tenancy agreement is dated dd/mm/yy.
My tenancy agreement states it “is made on 2/5/16.” (same date as the tenancy started). So maybe section 21 accelerated possession might actually be possible (??!). I will try to get some legal advice.
TA states notices are to be sent by post or hand-delivered.
I am thinking about emailing tenant, asking him if he’s happy for documents connected with the tenancy to be sent by email. I know he is but I don’t have it in writing!
If he confirms email is fine, would I be ok (in terms of section 21 validity) to serve EPC, EICR, how to rent guide and all the yearly gas certificates by email prior to serving S21 notice?
I previously sent EPC & EICRs by email without asking tenant to confirm receipt (and didn’t give him the gas certificates as gas engineer gave him them). But I now know I need evidence that I served them for S21 to be valid.
In other words, if I email all the documents and tenant replies by email to confirm receipt, THEN serve S21 notice, will that be ok in terms of S21 validity?
Or could judge rule that serving tenancy documents by email was unacceptable due to TA stating notices should be served by post or have-delivered?
Thanks for any advice you can give.
Dylan Morris
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Sign Up10:17 AM, 18th October 2024, About 4 weeks ago
Just a thought, rather than go it alone you might want to consider using a specialist eviction firm here ? They will have huge experience in dealing with these issues as they are handling this stuff every day of the week. Landlord Action (Paul Shamplina) and The Landlord Group (Chris Sharpe) have both been featured on Channel 5’s nightmare tenants slum landlords show and both have an excellent record in handling such situations. (I used Landlord Group three years ago and was very pleased with their service). You can get their fixed fee service rates from their websites. Yes it’s going to cost you some money but it will take most of the stress away. When I had to evict a non paying heroine addict tenant I was stressed up to the eyeballs before I instructed Chris Sharpe’s firm, I couldn’t think straight and was having many sleepless nights. For me it was well worth it.
Jim K
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Sign Up16:14 PM, 19th October 2024, About 4 weeks ago
Reply to the comment left by chloe at 17/10/2024 - 22:22
WRT Gas Safe.
If hand written and given to T there is a reciprocal box that T signs.
Docs are fine by e mail - if you have an agreement from T in writing.
Jysymt make sure you beware PDFs especially of RRR, nor e mail links.
EPC is one you skso need to download and PDF.