Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Richard of York
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Sign Up15:09 PM, 29th June 2022, About 2 years ago
Hi Melissa, I do hope this is not a one off article - from the response both here and online there are clearly many issues stacking up against private landlords which will also adversely affect tenants and which need to be challenged.
I messaged the NRLA Policy section (see below) this morning asking why we aren't hearing anything about the combined impact of rate rises and Section 24 with a simple example based on £1,000,000 of BTL mortgages ( I know the maths isn't exact):
'Has anyone noticed or thought about the impact of interest rate rises combined with section 24 of the Finance Bill 2015? While interest rates were low this was manageable - as an example most of ours are 1.75% over base - so with a base rate of 0.1% we were paying 1.76%. On 1 million pounds worth of BTL interest only mortgages that is £17,600 per year of which we are allowed to claim 20% relief - i.e. £3,520.00. This means we are taxed on £14,080.00 that we have paid to mortgage companies i.e. we are taxed on £14,080.00 we do not have. Our interest rate from July 1st this year will be 3% which means we will be paying £30,000.00 in interest of which we may claim relief of 20% - i.e. £6000.00. However, we will now be taxed on £24,000.00 that we do not have. WHY IS THIS NOT A MAJOR HEADLINE?! We disposed of 4 residential units in the past financial year and will do the same this year. Rental property is scarce and rents have increased considerably due to the effects of this change to tax laws. I do not understand why there seems to be silence on this issue'.
We had around 40 BTL units mainly let to people on benefits and or those recovering from substance issues, mental health issues and those escaping domestic violence. Most have been with us for years and rents have been kept low. This has changed in the past year and will continue to do so.
Please ask the Treasury why someone who has been doing this for 20+ years as a sole trader can no longer claim mortgage tax relief, but someone with no experience can buy a property through a company and be able to claim full tax relief immediately. All this put in place by a multi-millionaire Chancellor who walked away to a swathe of global positions.
Kind regards
Beaver
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Sign Up8:57 AM, 30th June 2022, About 2 years ago
Reply to the comment left by Richard of York at 29/06/2022 - 15:09
I agree with this entirely. It looks as though the change that was brought about to stop us deducting our finance costs was brought in to penalise one group of voters; it didn't affect companies at all. And whilst you are at it why are we being penalised by the forthcoming EPC changes without being able to deduct all the capex costs against rents?
Freda Blogs
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Sign Up9:59 AM, 30th June 2022, About 2 years ago
Reply to the comment left by Beaver at 30/06/2022 - 08:57
Agreed - but why are we even discussing the EPC 'C' stuff anyway, when the EPC algorhythm is not yet aligned to the objectives of the policy, as it is supportive of gas boilers which the govt wants to get rid of? Melissa, there’s plenty of fodder for this topic in other threads on 118, from people far more knowledgeable than I.
How many landlords in their right minds are going to throw £000s at a property with no confidence of achieving the required EPC after the expenditure (evidence on this site where EPCs have even got worse), all to save the tenants 50p a year on utility bills? Hardly a good investment proposition. That’s assuming you can get tenants out to do the very intrusive works of course – oh sorry, I forgot, you can’t.
This government is completely shambolic, espousing numerous ill-conceived nonsense policies with legions of unintended consequences and zippo chance of successful implementation.
I haven’t subscribed to the many anti Landlord conspiracy theories flying about, but you do have to ask yourself what is really going on, or is it that the government is just that dumb?
Just another reason to sell up and get out of the PRS.
Richard Mann
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Sign Up11:47 AM, 19th July 2022, About 2 years ago
I’m so happy. Enough is enough, I’m getting out of the sector completely. I have a planned strategy in place for the disposal of each property.
One by one they will go.
I’ve served dozens of tenants witnessed (not personally) babies being born, deaths of spouses and partners, job losses, police incidents, fights, damage to property.
I’ve replaced kitchens bathrooms shower rooms roof tiles soffits and fascia’s boilers fencing radiators guttering front doors back doors and double glazing.
I’ve spent a small fortune on cookers freezers washing machines dishwashers.
I have employed electricians, gardeners, plumbers, roofers, plasterers, painters, carpenters, Handy men (persons), carpet fitters, cleaners, estate agents, solicitors, surveyors, architects, rubbish disposal companies.
I have been available 24hours a day 7 days a week for almost 17 years.
However, I will be withdrawing my services along with the support services already mentioned because my business is deemed to be not a business by the government.
George Osbourne put in place policies which ultimately will mean many people will be unable to find places to live…there will not be any. We left. Gone off. Not available.
On an empty property where the landlord is paying to the council council tax and paying service charges ground rent insurance utilities standing charges and the monthly payment for a mortgage he/she will be taxed at my current rate at 40% over and above the mortgage company monthly payment.
Each 1% increase by the Bank of England could mean a 25% increase in the payment amount of which you will be taxed even more!
All with zero cash flow! Go figure.
A desolate landscape is what I predict with huge I mean huge increases in rent. Incoming tenants will have to agree to forfeit their soul and that of their offspring in order to secure a property.
No sensible landlord could possibly take a risk and why would they?
Every working individual will struggle to meet the new criteria.
There will be no support from local councils they will swamped with requests.
A couple of nails in the coffin ⚰️ just to completely make sure the sector is irritatingly crushed. EPC requirements of C or above and the abolition of section 21. That should nicely convince most landlords they are completely wasting they’re time trying to do something for the community.
A few people reading this might say yeh but limited companies, trusts, blah blah blah it’s simply a herding process for future legislation you have not even dreamed of. Limited companies pay even more interest than individuals? And trusts have their own complications with taxes to pay further down the line.
Once mine are all sold and 20-30 families that have been with me mostly for over a decade are homeless I’m confident some will say those landlords are a nasty piece of work.
I’ll be looking for new opportunities elsewhere.
Helen
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Sign Up13:00 PM, 19th July 2022, About 2 years ago
I absolutely agree. I am also selling up. My first flat went on the market yesterday and the others will follow either when tenants leave or mortgage fixed terms end, when I will unfortunately have to evict my excellent tenants.
Neilt
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Sign Up13:28 PM, 19th July 2022, About 2 years ago
I'm very happy for you, Richard, in getting out.
The new LL s will come along and accept all of these regulations and quirks that come with the trade as they've never known anything different.
I've been getting out for a little while now but I fully appreciate how good the property renting business has been over the last forty years. Particularly of late with the historically low interest rates and ease of borrowing money.
When I entered the business it was all about capital appreciation as there was little profit from the rental income side.
But for years now we've been getting both sides of our bread buttered - jam on too.
I trust that you too have made a profit from your rentals and the capital appreciation on your properties. I wish you well in your new ventures.
Richard Mann
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Sign Up13:47 PM, 19th July 2022, About 2 years ago
Reply to the comment left by Helen at 19/07/2022 - 13:00
I think that’s a great way to do it well done. We need to form an ex- landlord forum and discuss possible future ventures for like minded people:)
Richard Mann
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Sign Up13:47 PM, 19th July 2022, About 2 years ago
Reply to the comment left by Helen at 19/07/2022 - 13:00
I think that’s a great way to do it well done. We need to form an ex- landlord forum and discuss possible future ventures for like minded people:)
Helen
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Sign Up13:51 PM, 19th July 2022, About 2 years ago
Reply to the comment left by Richard Mann at 19/07/2022 - 13:47
That's a good idea Richard. I had considered becoming an EPC inspector. You can do an online course for £1500. Hopefully they will be changing the algorithms for inspections soon but knowing this government it probably won't happen for years.
However, I am somewhat busy organising my sales and close to retirement age so I won't be rushing into anything which may be as stressful as being a landlord, in a hurry!
Richard Mann
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Sign Up13:52 PM, 19th July 2022, About 2 years ago
Reply to the comment left by Neilt at 19/07/2022 - 13:28
Thank you for your warm wishes I’ll certainly be enjoying some down time and I am thankful and fortunate to have a little put to one side to look at other opportunities to keep me busy. I do hope other landlords help out my soon to be ex tenants it’s going to be a difficult time for some of the lovely families that I have gotten to know. Thanks for your comments once again!