Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Old Mrs Landlord
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Sign Up9:13 AM, 17th June 2022, About 2 years ago
Reply to TheBiggerPicture:
"What the Government does not seem to understand is that landlords and tenants are not enemies, they are partners in a mutual agreement. They need each other." This sums up the situation in a nutshell. As I have posted on here before, a person cannot be a tenant without a landlord being willing to offer accommodation. Yes, landlords need tenants and tenants need landlords, but landlords can put their money elsewhere if the contract becomes too one-sided and the returns are no longer worth the stress, risks and responsibility of letting. The woud-be tenant, however, has nowhere else to turn. Ths is what has been happening with recent government meddling in what was a functioning (though not perfect) market. By pandering to left-wing influencers who are fundamentally opposed to what they categorise as "rentierism" and calculating that since there are more tenants than landlords it is advantageous to appeal to that majority the powers that be have done inestimable damage to renters, who would be unlikely to vote for them anyway, while alienating the landlords who would be their natural supporters. The 1988 Housing Act was brought in because there were only 8% of the population in privately rented accommodation and insufficient social housing. Council housing was too expensive to maintain and being sold off under the right to buy so the plan was to stimulate the PRS. We are in danger of returning to that former dire state of affairs only now it will be worse because home ownership is out of reach for a greater proportion of the population.
Beaver
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Sign Up11:18 AM, 17th June 2022, About 2 years ago
Reply to the comment left by Alan Veal at 16/06/2022 - 16:54
I agree with this. At the moment we are seeing almost double digit inflation across Europe.
The introduction of the EICR regulations raised costs (massively for many of us); if you had tenants in a property it just gave electricians and property management companies the right to write a blank cheque against your property to 'remedy' matters that were not a significant risk, unlike for example gas installations where carbon monoxide is a significant risk. The cost of improvements to improve the EPC rating seems to be the next thing on the horizon. But you can't offset capex against your revenue expenditure; there are no grants that come close to paying for the cost of doing it all. All that you can do is raise rents to cover the finance; if that is you can get the finance. Whatever happened to climate change? £5-6K to stick in a ground source or air source heat pump, but only if you're prepared to disconnect from the gas supply? With thousands in on-costs and less energy security as a consequence and you can't deduct the costs from your rents? And if you put the capex in you might not now be able to get your investment back because the tenants have been given "rights" over your investment? You're dreaming...and you're delusional.
Everything that's out there at the moment for a private landlord raises both cost *and* risk. Interest rates rising, restrictions on finance, higher insurance costs, higher maintenance costs often for no benefit to either landlord or tenant; it all raises risks both for landlords and financial services companies. So as a landlord to mitigate your risk you raise the rent (I just did).
You are only allowed a 5 week deposit (it used to be 6). Clearly a tenant needs to have vacated a property for a few days before you can see whether they have done any damage or not. Anything that's done to attack the deposit (it's not the tenant's deposit, it's a deposit that's there to protect the landlord and incentivise the tenant to look after the property) also raises risk for you as the landlord. If there are no consequences for the tenant from not looking after your property many aren't going to bother. That increases maintenance costs and the length of void periods when you are trying to get the property back in order. That creates risk. The only thing you can do is to raise rent.
The law does not permit you to send the tenant an invoice for anything, even if it's wilful damage or neglect. All that you can do is to raise the rent.
Faced with escalating risk the only thing you can do as a landlord is:
(1) Raise the rent.
(2) Sell - probably to someone else who will raise the rent particularly if they are big incorporated landlords that have all their ducks in a row.
(3) If like the majority of landlords you have a small portfolio evict your tenants and move a family member back in to your property.
(1) is directly inflationary. (2) and (3) contribute to inflation by exacerbating the shortage of rental properties, which also raises rents and therefore is indirectly inflationary. The bank of England raising interest rates is also inflationary and feeds back in to the vicious circle of rising costs, rates, rents and risk.
The Rental Reform Bill is inflationary. Just how much inflation does the government want?
Stephen Buck
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Sign Up8:06 AM, 18th June 2022, About 2 years ago
I had a bad experience with carpet fleas, too, and vowed not to have pets ever again...
Plus, all my properties are flats, which generally are not suited to pets.
And the 999 yr lease usually states no pets allowed, or only with the man co's / freeholder's consent, which they often withhold, anyway, so how will this be overcome??
Not too bothered about the periodic tenancies, as mine generally move onto those, anyway.. Worried about no minimum term, tho, as expressed by others.
Re the EPC requirements, many of mine are listed buildings, so will be interesting to hear the proposals on those.
All in all, not good..!
Jiten Karia
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Sign Up16:56 PM, 18th June 2022, About 2 years ago
Hey Melissa
Landlords being demonised to gain political favour nevers ends well. The common theme is most landlords are exiting or looking to. At a time when we are needed the most we are being ostracised.
1. Pets we for example state not allowed. Even with this stipulated many tenants ha e abused this and resulted in costs which we could not recover. For example pets peeing on new carpets and when they left we had to replace perfectly good carpet. Now to be told this will not help in any way
2. Section 21 abolition means it becomes very hard to get our properties back from bad tenants. Putting the risk and costs on us. Why else would we want to remove a tenant unless they keep repeatedly breaking agreements and in arrears
3. It's all getting too political and risky for any Landlord. Time to exit what I felt was going to be our retirement income.
Shame on this government and other political parties are no better we feel.
Jiten Karia
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Sign Up17:10 PM, 18th June 2022, About 2 years ago
Reply to the comment left by Jiten Karia at 18/06/2022 - 16:56
Also to add having to take on benefits tenants is a no go . They have always historically been the worst payers and create the most damage. I know this is not politically correct but it's the fact.
Chris Bradley
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Sign Up17:23 PM, 18th June 2022, About 2 years ago
I wish landlords had a union and the ability to strike.
The NLRA doesn't speak up for landlords it is not effective as it has no power.
The only option a landlord has is to accept the changes or sell up.
None of the changes catch the illegal landlords with poor quality housing, as they are already getting away with ignoring the rules.
The ones that suffer are the tenants that will have less availability of rentals, and higher rents and the consciencous landlords that try to comply with everything, see their profits eroded and the risk factors increase. It is forcing the small "good" landlords away
steve watt
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Sign Up18:40 PM, 18th June 2022, About 2 years ago
I advertised one of my 8 buy-to-let properties in Folkestone and received 52 replies. The market has changed compared to when I last advertised a year ago. Market rent has gone up about 10% and there are many more people finding it very difficult to find accommodation. Those on benefits hardly have a chance - housing benefits do not cover the rent and there is an abundance of candidates with a better financial position.
Timmo
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Sign Up21:58 PM, 18th June 2022, About 2 years ago
This rental reform bill is without doubt the worst thing that could happen to the PRS. I can see an even bigger exodus of landlords this time around.
I have had rental properties for 20 years and have sold all but one since the penal tax changes brought in recently but have been happy to keep one to date. The proposed S21 changes together with the ill thought out pet rules make it untenable for anyone to have rental properties in the PRS.
It beggars belief who could think up such a devastating impact on mostly young people who have to rent. You can imagine the civil servants sitting there justifying their useless jobs thinking up these moronic conditions whilst sucking up to Shelter.
Sadly it all just means less and less rental properties for the genuinely good tenants and higher and higher rents.
Stephen Buck
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Sign Up6:10 AM, 19th June 2022, About 2 years ago
I've had housing benefit folk before, and unless the rent is paid direct to the landlord, the tenants tend to spend it and not pay in full, or indeed at all.
I was once told by the Council that it helps them look after their finances and engender an element of self-esteem, if it's paid to them, but in my case, it just meant that I had to go without most of the rent, and the tenant left with large arrears!
Chris Bradley
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Sign Up7:15 AM, 19th June 2022, About 2 years ago
I too used to have mainly housing benefit tenants in the 1990's. Rent paid direct to the landlord (occasionally a top up because the house had an extra room).
They used to be my preferred tenant, as at least the majority of the rent was guaranteed.
Now they are not excluded from my property, but they would be lower down on my choice list because the rent is no longer guaranteed, and the housing allowance is too easily spent by the tenant instead of paying rent