Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
JB
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:21 PM, 16th June 2022, About 2 years ago
Reply to the comment left by PJB at 15/06/2022 - 21:47
"Abolishing Section 21 could seriously affect tenants chances of being re-homed by a local council. Many councils have policy of not re-homing Section 8 evictees saying that the evictees "have made themselves intentionally homeless", whereas Section 21 evictees, being essentially 'blameless', are often given priority on the local council's housing list."
I agree with this comment. If one was cynical, one may think that this is the governement's aim (though I'm not sure they're that clever!).
By abolishing section 21, the rogue tenant gets to stay in the property at the landlords and other tenants expense while waiting for an eviction and then the council doesn't have to house them. BINGO what a saving for councils!
POOR TENANTS!
Helen
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:46 PM, 16th June 2022, About 2 years ago
I absolutely agree with all of the above. I am a small landlord and it is my sole income. With Covid voids (no government help for us as we were not deemed as 'self employed' for any grants) and having to evict a tenant for non payment which took a year so I lost over £12K it has been a tough three years. I am nearing retirement and have had enough. It is too high risk and the margins are too small to make the stress worthwhile. I will see the fine print with the mitigation after losing the S21 but if I need to have tenants for 2 years before being able to evict them this may not work with my Fixed Term Mortgage periods. There are very high fees for selling up and redeeming the mortgage early. So far I have decided to sell two this year and will sell as tenants leave or will evict them sooner rather than later if I foresee any issues with being able to evict them when I sell in order to retire.
I really don't have the stomach to take on any new tenants at the moment though if I did I could no doubt charge very high rents.
It is a shame for good tenants who can't find anywhere to live as landlords sell up.
I've had to put my rents up by 3% this year which they all agreed straight away as I guess they were fearful it would be a higher increase and they know I am a good and responsive landlord.
As for the pets issue I reluctantly allowed a dog in a flat a few years ago. It tore up the carpet and the blinds. Luckily I was able to take a £1000 pet deposit at that time. However I had to evict that tenant as well for non payment so that £1000 made a very small dent in the £10,000 I was out of pocket. I allow cats in ground floor flats with outside space. It is cruel to keep a cat indoors, as it is to keep any animal in a cage, and I don't want to be a party to that.
Many large blocks don't allow pets in the Head Lease, something I haven't heard mentioned at all.
As for making outside areas suitable for disabled people, I don't know how that would work and would incur a huge expense. Outside areas are likely to be shared with other residents, owner/occupiers etc and they won't want to pay for changes for the occasional disabled tenant to use. It is enough for disabled tenants to make changes inside a flat which they will not pay to have reversed when they leave, which the Local Authority should be made to do as they would have installed it.
There is never joined up thinking with housing matters and just by asking us landlords the policy makers would make fewer mistakes which shake up the industry and deprive good tenants of homes. As for build to rent - this will be only for the relatively wealthy. And don't get me started on Right to Buy.
Chris Bradley
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:46 PM, 16th June 2022, About 2 years ago
I have two rental properties. I rely on the income from both to supplement my pension, and I normally give a 12month tenancy, do 3 monthly checks and if the property is being looked after I will offer a further 12month tenancy at the 6-9 month mark with the new tenancy giving a small rent increase, usually 1-2% which is always less that market rent if we were to readvertise.
If the tenant isn't looking after the property i would rely on S21 to end the tenancy at the end of the fixed term. Without this and having to evidence and persue through the courts under breach of tenancy grounds, it would be stressful, time consuming and simply result in bad feeling with the tenant who would likely not look after the property during the process. S21 is an essential element of housing law for me, removing the ability to give notice to get the house back at the end of the agreed period would force me to sell up. Wait- that's what I am doing with my rental property in England.
I'm holding the one in Wales for the time being as I can live with 6months S21 notice.
On the subject of pets, I allow by prior written agreement. I've accepted tenants with one adult medium size dog and refused cats and puppies, when tenants have only been a few months into living in the property. I've always explained my reasons, which is down to what's best for the animal as well as my property, as a property on a main road would not suit a cat and one without a small garden would not suit a large dog.
Coastal
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:01 PM, 16th June 2022, About 2 years ago
As Bristol Landlord covered, there's corruption behind this...what other common sense explanation can there be behind what's been going on since 2015, resulting in such severe shortages of rental housing along with massive rent increases! Suggest you also investigate Shelter and what actual housing they provide.
Have over 50 flats, with some families housed for ten years or more. Had enough now and exiting the business.
richard hennessy
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:10 PM, 16th June 2022, About 2 years ago
I think landlords should have similar rights as the tenants. Currently, a tenant can give two months' notice and leave. A landlord can give two months' notice and wait a year to get their property back; the eviction process needs considerable speeding up.
There is a thought that a landlord will evict a tenant to get more rent. I would never evict a good tenant for more rent, it is far better to have a tenant who always pays the rent than an unknown tenant, and you will also have the property empty until a new tenant moves in. Usually, there will be some work to be done before relet. Pets are not suitable for all properties and can be detrimental to neighbours.
LordOf TheManor
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:24 PM, 16th June 2022, About 2 years ago
I've had several separate properties wrecked by cats. The damage was considerable - so I won't be accepting even the most docile of cats into any of my properties.
In the days when woodchip wallpaper was the norm, the illicit cat clawed every wall in the one-bed flat. On move out day, the tenants had piled up boxes against the walls to hide the damage. They swore blind that they didn't have a cat and wanted their full deposit back. Vet's marketing addressed to 'Bubbles' arrived soon after the tenants departed.
Another illicit cat clawed the black rubber beading around the lower level double glazed windows of every window in the house.
Yet another illicit cat clawed the newel post of the landing of the stairs and shredded the carpet around it. Same cat was allowed to pee on the bedroom carpets. The lot, including underlay, had to be thrown out and replaced. The newel post couldn't be returned to it's previous condition.
A newly fully refurbished furnished flat had its door frames and wooden shutters clawed by yet another illicit cat. The shutter damage was irreparable - as was the rear of the leather sofas. Both punctured and scagged with claw marks - both irreparable.
Carpet fleas and hair in the lounge curtains was another bad experience of an illicit cat. The tenants didn't appreciate the carpet cleaning cost or the dry cleaning of the curtains. It delayed the start of the next tenancy - the incoming relocating tenants had to stay in a hotel for a couple of nights at an unexpected cost to them.
Summary: if another tenant decides to introduce an illicit cat, that is the property I'll put up for sale without a second thought. Their choice is simple: it's a home or a cat (or any other illicit animal, for that matter). Needless to say, there won't be any authorised pets in any of my 11 properties. End of.
JB
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up13:47 PM, 16th June 2022, About 2 years ago
I've had tenants ask to have a dog when they are out all day at work, live in first floor flats and have no garden. As well as this the lease doesn't allow pets.
I've had an collie dag left at home all day on its own. It chewed all the furniture and door frames. These people shouldn't have a pet if they can't look after it properly.
I've had a puppy farm being run in a first floor flat with no garden. The smell was indescribable. The carpets and hardboard had to be ripped out and the floorboards bleached and the smell still remained. They walked away without paying for any of it so the rent goes up for good tenants to recoup the cost as we're not a charity (unlike Shelter!)
On the other hand I have multiple responsible tenants with pets. I want to be able to decide what risk to take - as it IS a risk to allow a pet.
Kathy Evans
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up14:55 PM, 16th June 2022, About 2 years ago
I've had enough. Will sell all mine even though they are in negative equity and tenants are all decent. Can't risk not being able to evict in order to sell when mortgages come to an end (which is soon), and don't fancy the expense of getting all properties up to EPC C when tenants are quite happy with them as they are.
Alan Veal
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:54 PM, 16th June 2022, About 2 years ago
Reply to the comment left by Bristol Landlord at 15/06/2022 - 20:15
There is another aspect regarding S.21 and that concerns mortgage lenders and what higher interest they may add to their products to offset the risk and loss of S.21 option for landlords. With pets, EPC changes and other risk and rising costs, it all adds up to higher rent for tenants. The Government will argue they are improving conditions for tenants but it will inevitably hit them hardest in their pockets.
Downsize Government
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up22:37 PM, 16th June 2022, About 2 years ago
Hi Melissa,
The Government are introducing these measures to solve 'problems', but they are just creating a game of whack a mole.
A landlord is a manager of an asset and an owner of its benefits/risks.
By setting the rules centrally, the Government reduces the ability of landlords to manage the asset they know best.
Being responsible for and managing something you have limited control over is a recipe for stress.
While no tears will be shared for the landlords, since they are owners as well, it will cause some to leave the market after bad experiences. Less supply will cause stress for tenants in terms of availability and price.
Since a landlord will not know whether pets will be housed in their property, they will have to make assumptions. A reasonable assumption is that there could be damages from the pets. So the way to manage this risk is to have less valuable stuff to damage, reducing the quality of flat for the tenant.
Another way to manage this risk is to put up the price as a way of self-insuring.
Essentially this means those who do not wish to have pets will be subsidising those who do when the landlord can pass on costs.
On section 21, knowing that a tenant cannot be removed as easily will mean more intrusive stringent vetting to reduce the risk.
It will also mean that when a property is needed back and a tenant were to leave before it was needed back, it will not be let out again.
This is a void cost for the landlord and a lost opportunity for short term tenants.
What the government does not seem to understand, is landlords and tenants are not enemies, they are partners in a mutual agreement.
They need each other.
Interfering with the agreement is an impediment to this partnership and thus hurts both parties.
There is no free lunch.
A landlord register is a tool, it is neither negative or positive. What the government does with this register is the issue. History teaches us what happened when the a great register the "Doomsday Book" was compiled.
I doubt a landlord register will fare much better given recent government inclinations.