Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Tim Walmsley
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Sign Up16:25 PM, 15th June 2022, About 2 years ago
S.21 ; Abolition would be a disaster, but I could happily accept say a 12 month notice period rather than the current 2 months….. plenty of time for a tenant to then organise a change of accommodation, . I do fully accept that 2 months is too short for many tenants.
Pets: it works well at present. Property is offered to let with “ NO PETS” tenant accepts tenancy on this basis. Many smaller and perhaps mid terraced houses really are not ideal for pets and unfair on neighbours if the pet causes unreasonable nuisance by barking dogs for example.
Bristol Landlord
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Sign Up20:15 PM, 15th June 2022, About 2 years ago
Hi Melissa,
As a landlord I don’t like anything in the RRB. I feel my rights as a property owner have been eroded almost to the point of non existence.
Abolishing S21 evictions will force landlords to have to go to court under S8 to regain their property, costing much time, money and stress.
Forcing landlords to allow pets will lead to an increase in disputes when a tenant with pets leaves the property with pet damage. Most tenants will deny their pet caused the damage. There is absolutely no upside for a landlord to allow a dog, though I’m ok with a cat. I have a puppy in my own house and even with careful monitoring she has managed to scratch half the doors in the house which will cost a fortune to repair or replace. A dog in my Airbnb badly scratched the brand new flooring. Tenants are notorious for not particularly caring about a rental property so why would they care if their pet causes damage?
What upsets me is the double standards here as landlords are constantly demonised in the media but tenants are always oppressed angels who never do anything wrong. There are plenty of examples of Tenants from Hell but they are protected by the Govt and Courts.
The War on Landlords has been going on since the Govt budget of 2015 which abolished interest on a mortgage as a full tax deduction unless the landlord is a corporation, how obvious is that for the secret Govt agenda?
Since then the Govt has done everything it can to demonise landlords and drive us out of the PRS.
Being a landlord used to be a medium return low risk investment, now it is a low return high risk investment.
The real story you should be writing about is why is the Govt deliberately abusing small scale landlords and driving us out of the business? This has led to a shortage of properties to let and huge increases in rent. Govt policy has not helped tenants, it has hurt them and landlords alike.
I know why they are doing this, it is deliberate. The Govt is in bed with the corporate landlords, the builders of the Build to Rent sector (BTR). They have made a deal, corporations will build their new housing for profits and in return the Govt will put out of business thousands of small scale landlords which will force desperate tenants to turn to BTR corporate landlords. You should investigate and write about the links between corporate landlords and Govt ministers. It is a scandal and a disaster and will only get worse as more and more BTL landlords sell up and get out of the PRS. I’m currently fixing up my properties with an eye to sell if the RRB actually becomes law.
Melissa, please write about the corrupt, greedy and incompetent Govt in bed with the corporate landlords. What we have is actually a definition of fascism, look it up.
PJB
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Sign Up21:47 PM, 15th June 2022, About 2 years ago
I fully concur with Bristol Landlord. I would add that if a pet is to be kept at a property, then a proportionate supplementary deposit will be necessary to cover remedial costs in the quite likely event that the tenant's insurance is void or doesn't cover the remedial costs in a timely manner.
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A landlord register would be palatable if it was matched by a register of tenants where successful serious category Section 8 judgements have been recorded where landlords could interrogate the register before committing to accepting a potential tenant.
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Abolishing Section 21 could seriously affect tenants chances of being re-homed by a local council. Many councils have policy of not re-homing Section 8 evictees saying that the evictees "have made themselves intentionally homeless", whereas Section 21 evictees, being essentially 'blameless', are often given priority on the local council's housing list.
Sharon Mavin
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Sign Up23:02 PM, 15th June 2022, About 2 years ago
Reply to the comment left by PJB at 15/06/2022 - 21:47
We have rented properties since 2004
Our many clients have always been provided with really good accomodation which we have maintain to a very high standard.
On the odd occasion when they have struggled to pay, we have worked with them to provide a payment plan to make good there arrears.
We have run the 5 properties on a business basis allowing for capital expenditures for improvements as well as day to day maintenance.
The environment has now become toxic for LL. We have been vilified by politicians, endless additional regulations(additional VAT revenue)
Demanding LL take pets, on the surface may seem benign however from our prospective we feel the Goverment will demand further intrusion into our affairs.
It is the final nail. We will be leaving the PRS .
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Sign Up8:44 AM, 16th June 2022, About 2 years ago
Hi Melissa, the people that want this need to think about laws of supply and demand. Most landlords have had enough and are starting to sell up. There’s less and less properties available, result is rents are increasing AND landlords are being more choosy. Im happy to back everything I say here with evidence if you want … 2 weeks ago my tenant gave me notice to leave, I popped round took pictures and advertised it on Facebook marketplace that evening. Quick look at other rents showed me that my rent was too cheap despite only being set 18 months ago. I increased it by 15%. Result was within 2 hours I was inundated with 100 enquiries and had to remove the advert for my own sanity. As soon as I removed it people started contacting me competing with each other regarding rent etc. Yesterday the new tenant moved in. I didn’t state no DSS or no pets in the ad but I ask in the subsequent discussion and clearly won’t consider them when better quality candidates are available. As we get more choosy There is a section of the rental community that de facto will now not get access to private rental sector. This year I have increased all of my rents (12 tenancies) by 10% or more, and surprisingly ALL of my tenants accepted this as there are no alternatives available on the market. Like I say my real life experiences, it’s all backed up by my records if interested.
JamesB
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Sign Up9:01 AM, 16th June 2022, About 2 years ago
Dear Melissa
I am a portfolio landlord with 26 years experience. Bristol Landlord has summed it up pretty well.
I served a s21 on tenants 3 months ago (actually because I was fed up with the way they don't look after the place and the £4k+ arrears and simply wanted to kick them into action) but now I am going for the eviction specifically because of the government's policies and the way they are treating landlords.
I will write off the debt, because, basically, that's what landlords do, but I don't want getting them out to become a fight without s21.
In a nutshell, I've had enough.
Jo Westlake
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Sign Up9:04 AM, 16th June 2022, About 2 years ago
Abolishing Section 21 is going to cause more harm than good to tenants. The only tweak that was needed was for long term genuinely blameless tenants to be compensated with maybe 2 months rent to help cover their moving costs.
Abolishing it will see thousands of people evicted before the ban kicks in, thousands of properties removed from the PRS causing rents to rise even more. Much stricter referencing for tenants. The stigma of a Section 8 eviction and probably a CCJ for thousands of tenants who currently walk away without clearing the rent arrears that were the real reason for the eviction.
A Section 21 notice could be served for any reason or no reason so the recipient was seen as being a poor innocent victim (regardless of the reality). There was no stigma. In cases of rent arrears it was a powerful piece of paper that helped tenants negotiate with other creditors and get their finances back on track, thereby enabling them to continue with their tenancy.
A Section 8 has only ever been served to rogue tenants so there will be no opportunity to elicit sympathy or help. They will just be seen as people who have brought their troubles on themselves.
Paul Essex
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Sign Up11:57 AM, 16th June 2022, About 2 years ago
Although I understand the comments about waiting for the fine print, by then you may be too late.
I have no faith that any ombudsman will normally side with the landlord - just look at the numbers of convicted criminals given a second, third.....thirtyeth chance. This will happen, particularly if councils would no longer have the requirement to rehouse those evicted: there will be masses of charity support clamoring for the poor misunderstood tenant to be given yet another chance.
Personally I am now down to a single property and I think it highly unlikely that I would rent it again when it comes vacant.
If my tenants were at all likely to be evicted I would go for section 21 now as like that plug-in grant there is a real possibility of an overnight cancellation.
paul robinson
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Sign Up11:59 AM, 16th June 2022, About 2 years ago
Dear Melissa,
I have emailed direct - from northleedslets.com - a great case study of how inept and useless this government has been since 2019 and sadly why I decided to exit, not great for my decent tenants, but ultimately our mutually beneficial arrangements can no longer be carried forward with this frankly clueless and political scoring government,
Thanks Paul
JB
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Sign Up12:09 PM, 16th June 2022, About 2 years ago
In my view abolishing section 21 will result in many landlords selling up as we all know section 8 doesn't work (that's the reason there are so many section 21's served). Tenants will be enabled to stay in situ while not paying rent. Those landlords who are left will be able to charge higher rents as supply shrinks - and they'll certainly need to charge higher rents in order to cover their losses from the abolishion of Section 21.
As usual it will be the good tenants who pay their rent paying for those tenants who don't pay their rent who landlords cannot easily get rid of.
Poor tenants!
Similarly with pets being allowed and the existing limit of 5 weeks deposit, if pets do damage that costs more than 5 weeks rent (and these are the tenants who are unlikey to pay the additional cost of damage) then the good tenants rent goes up to cover those losses.
Poor tenants!
In my opinion we need a Tenants register as I believe there are far more bad tenants than bad landlords.
The supply of rental property will be reduced and there will be more homelessness. What a disaster.
Poor Tenants!
The government must really hate them