Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mike
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Sign Up22:35 PM, 10th December 2018, About 6 years ago
Reply to the comment left by Mike at 10/12/2018 - 22:34
In our case, the existing tenant is obliged to pay till the end of their tenancy end date, i.e. rent, bills etc. They may decide to leave, vacant, check out, move out early, (I'm listing these verbs, because I believe confirmation of leaving and moving out has legal significants, such as in tenant eviction cases ) , when the tenant confirmed leaving, effectively giving up the rights they have to live in the property(which doesn't change their obligation), and also effectively handing back the possession fo the property back to the landlord.
Therefor the landlord now has regained the possession of the property and should be free to do anything with it.
The existing tenant's obligation and the tenant's future action are two completely separate things. The tenant has to pay the full rent till the end date to fulfil his legal obligations, but what the landlord decides to do with his property after gaining possession shouldn't be in anyway affecting the tenant's obligation. I don't agree that the landlord breaches tenancy agreement if he relet the property, simply because the tenant gives up the right to the landlord.
Compared to the flight and hotel example above, we don't go back to the airline and hotel to ask a share of the profit from them as they managed to sell their seat and hotel room afterwards.
I hope I have explained myself well and many thanks for your thoughts.
Neil Patterson
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Sign Up8:46 AM, 11th December 2018, About 6 years ago
General consensus from P118 landlords is that once the property is re-let then they discharge the old tenant from the responsibility of paying rent as the costs are now covered.
Despite the airline ticket and Hotel analogy this line of argument will not help landlord public perception and will give fuel to the anti-PRS debate regardless of rights or wrongs.
Peter Fredericks
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Sign Up11:03 AM, 11th December 2018, About 6 years ago
Reply to the comment left by Neil Patterson at 10/12/2018 - 10:33
Hi Mike i dont think you can take double rent. However if the tenant breached a forfeiture clause, for example by failing to give notice properly or breaching a covenant not to redecorate, then you might recover the deposit by way of forfeiture. But be careful as your tenancy agreement needs to cover that off.
Regards Peter
Kate Mellor
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Sign Up13:23 PM, 11th December 2018, About 6 years ago
Reply to the comment left by Mike at 10/12/2018 - 22:35
Mike, whilst an AST is technically a contract and contract law does apply, the additional laws applicable to tenancies override these. A specific example applicable in this case being the Common Law principle of ‘Surrender’. If you accept an early surrender by reletting you END the tenancy and the tenant is no longer liable to pay rent.
Here is a quote from ‘A Practical Approach to Landlord & Tenant, Simon Garner & Alexandra Frith.
10.19 ‘Surrender, as the name implies, means giving back to the landlord the remainder of the tenant’s interest. The tenant who surrenders a lease gives up his or her estate in land. Where there were formerly two estates in land there will be, from the date of surrender, only one: the tenant’s interest is absorbed back into the landlord’s larger interest. Once surrender has taken place all obligations and rights under the lease end (although it is possible that the tenant may be liable for breaches of agreement that occurred before the date of surrender).
10.20 The crucial feature of surrender is that it can occur only by mutual agreement….If there is no agreement (although this agreement can be implied) between landlord and tenant there can be no surrender…’
‘Surrender by operation of law
10.22 In some cases the law will imply a surrender. The key factor is that the parties must behave in an unequivocal way which is inconsistent with the continuation of the existing tenancy….’
10.23 ‘…If James leaves the property and Peter re-enters the property and rents it to Simon, the law will imply a surrender. By granting a tenancy to Simon, Peter is acting in a way inconsistent with the continuation of James’s tenancy. It would be inequitable for Peter to claim the tenancy was continuing after he had taken such action. The law will regard the original tenancy as having been surrendered by operation of law (Wallis v Hands [1893]’
10.24 ‘…The fact that a tenant leaves the premises will not constitute an implied surrender if the landlord performs no action that he too regards the tenancy as being at an end (Preston BC v Fairclough (1982)…’
So, as you can see from this passage lifted verbatim from an academic text on landlord and tenant law the key point is that the tenant’s obligation to pay rent to the end of the term is ended once a surrender occurs. Once a landlord relets the property a surrender ‘by operation of law’ has occurred. So, NO, unequivocally you have no right to demand rent from the outgoing tenant for the period from which you relet the property.
Ian Narbeth
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Sign Up15:25 PM, 11th December 2018, About 6 years ago
It is a common law rule that rent to be paid in advance cannot be apportioned on a time basis, regardless of how the tenancy was ended, unless there is clear wording in the tenancy agreement that states otherwise. See this article:
http://england.shelter.org.uk/legal/rents/introduction_to_rents/payment_of_rent#1
Following a surrender the landlord is entitled to re-let and may get a windfall.
Did the tenant agree anything with the agent or did he simply check out and hand back keys at the end of October without agreeing anything? Does the tenancy agreement say anything about apportionment of rent?
The agents might have done you a favour by saying to the tenant: "We agree to accept the surrender on the basis you pay rent up to end November."
Absent anything in the tenancy or any agreement when the keys were handed back I would keep the windfall. If the old tenant found out and protested I would point out that by our accepting the surrender the tenant was released from liability for Council Tax, water, gas and electricity charges etc. If pushed I might offer refund or partial refund to avoid aggravation and (unjustifiedly) bad publicity but on the basis the payment was ex gratia and in full and final settlement.
Kate Mellor
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Sign Up16:30 PM, 11th December 2018, About 6 years ago
I stand corrected. The link Ian has provided is for the Shelter Legal page and whilst all the cases cited were commercial tenancies and not ASTs, the takeaway point seems to be that the Apportionment Act 1870 does not apply to rents paid in advance, stating that they do not accrue day by day. The act only applies to rent paid in arrears. So once rent is due for the month in advance it is due for the totality of the month regardless of the tenancy ending before the end of the period. (except for ASTs after Oct 2015 and ended by S21).
The common law explanation of surrender doesn't stipulate this proviso, and presumably would only be relevant to Mike if the tenant left in month five and he relet at some point in month five, in which case the rent for month 6 would no longer fall due, with rent for the whole of month five still being payable.
As I've ALWAYS apportioned rent paid in advance on a prorate basis for many different reasons (and I'm sure many landlords do likewise) it does strike me as an odd decision. I personally suspect that the commercial nature of these cases had a bearing on the outcome, but that is neither here nor there. I can't see Shelter putting anything detrimental to tenants on their website if it weren't accurate.
Emtee
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Sign Up8:15 AM, 14th October 2020, About 4 years ago
Reply to the comment left by Kate Mellor at 11/12/2018 - 16:30
Hello, I know this thread is two years old but it is the only thing I have found that exactly talks about my situation. 12 month fixed term - I upped and left with no notice left keys on side, text land lord and ll said no problem but I want you to pay one more month rent. I agreed to pay in weekly installments, paid first week then found out new tenant had moved in so shelter told me to stop paying because the ll had surrendered the tenancy by moving someone new in therefore no more rent was payable. However I also found the paragraph about rent not being apportioned and wondered of it counts in my situation. I was actually thinking ill ask for the keys back then I can use it seen as I'm still paying but then ll re let it so I don't see how it's fair that I should pay 3 more weeks when I can't use it and ll is getting rent from new tenant. Does the apportioned rent paragraph apply to me? Thanks
Stefan B
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Sign Up9:41 AM, 19th July 2021, About 3 years ago
Reply to the comment left by Kate Mellor at 10/12/2018 - 14:47
Hi Kate Mellor, thank you very much for your message. I have been renting a flat since 2015, under AST contract. The contract includes a two months notice for the tenant. I gave my notice on May 20th, so consequently paid until July 20th. I had my check out inventory on July 7th. I then learned that my landlord had a new tenant from the 12th of July. Am I legally untitled to ask to be reimbursed for the 8 days rent overlap? On top of it, my landlord wants to take out gbp 100 out of my deposit as the flat is not as clean as it was when I moved in. It feels like landlord is getting both ways here and is not being fair. What do you think is legally right regarding the rent overlap and shall I raise a case to the the deposit protection scheme?