Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Dennis Leverett
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Sign Up12:24 PM, 27th November 2017, About 7 years ago
Can't answer your questions but I've used https://www.lettingsupermarket.com/ for a few years without any problems and no voids, excellent service and value for money.
Paul Kaye
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Sign Up12:27 PM, 27th November 2017, About 7 years ago
Well bad luck! I would never ever use a management agency.
Managing property is not rocket science.
One,take out rental insurance.
two,take out boiler/heating insurance and see you get a gas certificate and service each year.
three,contact the deposit company the deposit is registered with,ask do they have the money or is it held by your old agency? many deposit protection companies are just insurance based and the landlord is the holder of the deposit money! you agency may have run off with the deposit !? if so ,this may be a police matter.
four,have a list of good plumbers/electricians etc you can call on when needed.
If you do not have time for this(which will not take much time) pay someone,like a family member and pay them(tax deductable)on your BTL business.!
Make sure you have Landlord insurance for your properties too.
As to the tenancy agreement,do you have a copy? if so let it just roll on,you can update all this with the deposit insurers,but as I say do they have the money or does your old agent !?
I manage 4 properties and have only had to call a plumber once this year for one property.
My properties all have boiler/heating cover and a gas cert /service done each year.
good luck ,it is not that hard to manage properties,unless you have say 50+ even then its a job after all!
Paul
Roger P
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Sign Up13:22 PM, 27th November 2017, About 7 years ago
Sign up with MyDeposits and you can hold the deposit yourself, plus everything paul above has said
T G
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Sign Up17:25 PM, 27th November 2017, About 7 years ago
First you need to serve the tenant with section 48 Notice noti fcation of landlord’s address for the service of noticesy.
By going into rolling contract if the tenant don’t pay the council tax you are liable for the bill.
I would recommend assured hold tenancy agreement.
One of the main advantages of self-managing your investment property is that you can avoid spending money on management fees. Self-managing your property also means you can play a bigger part in choosing a tenant. You can personally look at the application forms and speak with the potential tenants yourself.
Rob Crawford
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Sign Up21:30 PM, 27th November 2017, About 7 years ago
Assuming the current AST's are well written they can stay in place . The AST may already have your name and address in it as well as the former agent in which case section 48 is already complied with. You will need to advise your tenants and rearrange rent payments into your own account. Registering with the same deposit scheme is the easiest way of getting the deposits transferred into your account. Deposit Prescribed Information will (should (check!)) already have been served under that deposit scheme. You could always chose a different scheme at a later for the next tenant if that way inclined. There are many rules and regulations (Local Authority & Central Gov't) and whether you can successfully manage them or not depends on the effort you are willing to put into learning the business and keeping current. Good luck.
James Thomas
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Sign Up12:16 PM, 28th November 2017, About 7 years ago
Hi Mike,
I'm the Operations Manager for the Deposit Protection Service, and I'd be happy to help you out with point 2.
As Paul K points out above, the process we need to follow depends on whether or not the deposit was protected using our Custodial or Insured scheme.
If the deposit is in the Insured scheme, then the Agent will have held the money themselves, in which case there's not a lot we can do as we're not in control of the funds. Your best bet here is to seek legal advice regarding the missing funds, but the Insured scheme does provide a contingency for this type of scenario.
If it's in the Custodial scheme, then we'd look to transfer ownership of the deposit to you. Ordinarily you would register and give your landlord ID to the agent, who would then be responsible for completing the transfer. However, if the agent is out of business, there is a process we can follow where we can facilitate the transfer of ownership of the deposit to you.
If it turns out that the deposit is in the Custodial scheme then you'll need to register as above: - you can do this by visiting http://www.depositprotection.com and clicking "Join", or you can call our Customer Service Team on 0330 303 0030 and they'll go through it with you.
In order to check which scheme it's in, just send the details of the tenancy to my email address, along with proof of ownership for the property in question, to James.Thomas@Computershare.co.uk, and I'll come back to you with next steps.
Thanks
James
Annie Landlord
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Sign Up17:13 PM, 28th November 2017, About 7 years ago
"By going into rolling contract if the tenant don’t pay the council tax you are liable for the bill.
I would recommend assured hold tenancy agreement."
I've never been held responsible for CT and all mine are on rolling tenancies.
You will be able to transfer the deposit to your name if you use the same scheme but if the deposit 'comes out and goes back in' you may have to reissue the prescribed information to the tenant. The deposit scheme will talk you through it all. I have taken tenancies off agents in the past who simply weren't managing the properties well. The NLA told me I didn't need to issue a new tenancy, but you do have to send a standard form to the tenant informing them of your name and address for the serving of notices. If you sign up to the NLA or RLA (about £80 annual fee) you can ask advice via their free helpline and all the forms you need can be downloaded from their website.
T G
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Sign Up21:35 PM, 28th November 2017, About 7 years ago
Hi
The Tenant is responsible for the council Tax as long as they have aMaterial Interest in the property, unfortunately this is defines by case law as the 6 months of the Tenancy and does NOT apply to rolling Tenancy contracts.
T G
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Sign Up21:55 PM, 28th November 2017, About 7 years ago
Reply to the comment left by Annie Landlord at 28/11/2017 - 17:13
Hi,
A word of warning, due to the changes in council tax law making us liable to pay the council tax from when the tenancy is up this only goes up until the end of the 6 month short Hold Tenancy agreement.
Tim Wragby
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Sign Up22:41 PM, 28th November 2017, About 7 years ago
Hi
I am sorry to hear your news as the agency closing so soon will cause a headache for you until you get your head round becoming a responsible landlord. I am also concerned at the amount of spurious information given above.
James T has given you good info and there is other good info embedded within some posts. If at all possible try and get hold of anyone from the agency and recover all the paperwork they hold. If you cannot do this arrange a meeting with your tenant and explain situation and ask to see their paperwork regarding the tenancy and see if it is valid. If you are not experienced you may not know what you are looking at or what is missing.
Your agent should have:
1. carried out a Right To Rent Check - and agent kept proof of ID taken
2. Created, issued and sighed on your behalf a tenancy agreement - usually an Assured Shortterm Tenacy agreement which lists you as Landlord & names all adult tenants - Agent & Tenant should have copy
3 Created & had tenants agree & sign an Inventory/schedule of Condition report. -Agent & tenants should have copy
4 If deposit has been taken - Agent should have registered deposit within 30 days and issued tenants with certificate of deposit and also issued tenants with signed copies of Prescribed Information- follow JTs advice re transfer of deposit custody
5. Issued tenants with copy of DCLG pamphlet - How to Rent at start of tenancy
6. Issued copy of EPC to tenants
7. Issued copy of Gas Safety Certificate (if appropriate)
8. Signed proof that the smoke alarm s were tested on the day of tenancy start
If your property is in an area where the local council has a Landlord Licensing Scheme there will be many other legal requirements too that your agent should have ensured you complied with.
As you can see it is not as straight forward as some above state and if you miss any of the above you may not be able to seek possession through the courts as failure to issue correctly invalidates possession through the courts. Claiming it was your agent who failed you is not a valid claim in court as far as I am aware.
Self managing is very possible but you will need to do a lot of studying and getting a relative or friend to mAnage for you and pay them is no longer legal unless they set themselves up as an agent and join an ombudsman scheme get insurance etc
I would recommend seeking a good, qualified agent to get your tenancy back on track while you join a landlords body like NLA or RLA and follow their training packages so that you are fully informed. Once you are ready you can withdraw from your agency agreement but the onus will be on you to keep up-to-date with changing legislation.
Good luck