Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Judith Wordsworth
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Sign Up11:23 AM, 12th July 2024, About 4 months ago
The Local Authority, sadly ,is not liable for your expenses despite they're telling tenant(s) to remain in the rental property until the Bailiffs knock on the door; they are just telling the tenant(s) their rights ie can ignore a s21 notice as it is just a notice informing tenant(s) you are seeking possession of the property; can ignore the Possession Order as all it is telling the tenant(s) that the Court has given the landlord permission to repossess the property on such and such a date and that date requires enforcement ie a Bailiffs Order
DPT
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Sign Up11:27 AM, 12th July 2024, About 4 months ago
There was a case of this upheld by the Local Gov't Ombudsman a while ago, (a no cost alternative to suing). However, Councils are usually canny and will couch their demands in terms of advice to the tenants on their rights rather than instructions on what they must do.
Reluctant Landlord
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Sign Up11:45 AM, 12th July 2024, About 4 months ago
all you have to do is remind the T that the Council ADVISE is to stay put but the implication and COSTS if they do so are down to them and you will look to take them to court to get this back.
Make T aware that they should make a formal complaint to the council for not acting on their duty to rehouse them as they are under the threat of homelessness, and by default they are ensuring they will be personally liable for ALL costs as a result - these could run into thousands of pounds. A CCJ will prevent them from getting any prs rentals in the future.
Tell them to look at obtaining Legal Aid to fund a claim against the council for not carrying out their duty. Give them Shelter's number and the CAB. Tell T to contact their (probably new Labour) MP to ask them to intervene. Remind them they promised 'change'!
About time T got personally motivated. If they are made aware that access to the prs will be shut off to them in the future then they need to point their venom towards the Council/gvt etc and not to private landlords.
We will always prioritise tenants with good rental history, those who pay the rent on time and in full and look after the property over anyone else.
End of.
Cider Drinker
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Sign Up12:37 PM, 12th July 2024, About 4 months ago
It is, of course, neither fair nor is it right.
Helping to keep one tenant in a property makes that property unavailable to a new tenant. The net benefit to the council is virtually zero.
This is a useful, if rather lengthy read. Section 6 in particular.
https://assets.publishing.service.gov.uk/media/65ddabd1cf7eb10015f57f6f/Current_Homelessness_Code_of_Guidance_7_June_2024.pdf
Priten Patel
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Sign Up20:34 PM, 12th July 2024, About 4 months ago
I’ve read up a bit on this. It’s not something I’ve been able to nail as to whether this is legal or not. Ethically it’s disgusting, but that doesn’t matter if they’re not doing anything illegal.
I suggest you have a look at the homelessness code/guidance, and use Chat GBT to help. I don’t think it’s illegal, but even if it is, you’d need proof they’re breaking the law to be able to sue.
I’ve come to learn sometimes it’s a pill us landlords have to swallow sometimes. Probably will become more common with government running wild with unbalancing the landlord / tenant scales.
Steve O'Dell
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Sign Up10:56 AM, 13th July 2024, About 4 months ago
I wonder if it is possible to commence legal proceedings for recovery of debt before a tenant has left the property?
DPT
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Sign Up12:09 PM, 13th July 2024, About 4 months ago
Reply to the comment left by Steve O'Dell at 13/07/2024 - 10:56
Yes, of course you can sue a tenant for a debt whilst they're still living there, but its usually advisable to wait until they've left and the full arrears are known.
Reluctant Landlord
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Sign Up9:11 AM, 15th July 2024, About 4 months ago
Reply to the comment left by Steve O'Dell at 13/07/2024 - 10:56
yes and it might be a way of pushing T into kicking off with the council! The knack is getting T to understand what will be the personal implications of this to THEM.
THEY need to go hell for leather to the council to demand they help and not take no for an answer.
If T then turned up at the council and claimed homelessness the council still have a duty to house them in emergency accommodation if they believe they are in priority need and need more time to assess this. Make sure T is aware of this. If they fit any of the following categories then offer them a tenancy surrender. This will immediately stop them being liable for any further costs.
Priority need is deemed as,,
a) You are a pregnant woman, (this includes anyone living with you).
b) You have children who rely on you financially and they need somewhere to live.
c) You need special help either because you are old, mentally disabled, physically disabled or other special reason.
d) You became homeless because of a flood, fire or another disaster.
e) You are a child aged 16 or 17 and you are not in local authority care, or recently left long-term care. (In Wales 16 or 17 year olds will be regarded as in priority need, regardless of whether or not they have been in care.)
f) Any person aged 18, 19 or 20 who is at particular risk of sexual or financial exploitation, (applies to Wales only).
g) Any person who is not yet 21 years old, but who was at any time between the ages of 16 and 18 being looked after, accommodated or fostered, but are no longer. This does not apply if that person is also in full-time, further or higher education, (social services would be responsible for accommodating those students), (this applies to England only).
h) Persons aged 21 or over who have become vulnerable as a result of having been looked after, accommodated or fostered, (this applies to England only).
i) A person who is 18, 19 or 20 and who has at any time been privately fostered, lived in a children's home or been in the care of a local authority, health authority or voluntary organisation, (this applies to Wales only).
j) Any victim of any form of violence, (except self-inflicted) who has left their home as a result of violence or threats and has become vulnerable as a result, (this applies to England only).
k) Any person who has been subject to domestic violence, is at risk of domestic violence or would be if he or she returns home, (this applies to Wales only).
l) A person who formerly served in the armed forces and has been homeless since leaving those forces, (this applies to Wales only).
m) Any person who is vulnerable as a result of having been a member of the regular naval, military or air force, (this applies to England only).
n) Any person who is a former prisoner and has been homeless since leaving custody and has a local connection with the area of the local authority to whom they apply, (this applies to Wales only).
o) Any person who is vulnerable as a result of having been in custody, (this applies to England only).
If you fall into any one of the categories a - o above then you are eligible to be given priority when it comes to council housing.
havens havens
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Sign Up10:40 AM, 15th July 2024, About 4 months ago
It seems unfair when local authorities advise tenants to stay put after receiving a Section 21 notice, potentially adding more costs and hassle for landlords. It's like landlords end up bearing the brunt of the situation.
As for taking the local authority to small claims court to recover those extra expenses, it might be worth looking into with legal advice. It could be a way to address the added costs you're facing because of their advice.
SUSAN RIDINGS
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Sign Up10:46 AM, 15th July 2024, About 4 months ago
Reply to the comment left by Steve O'Dell at 13/07/2024 - 10:56
You can, but then the possession process takes even longer