Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
John
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Sign Up12:12 PM, 25th February 2021, About 4 years ago
Reply to the comment left by Denise G at 25/02/2021 - 12:08
These are not facts yet, but they have been proposed and are being decided as we speak. For me i am planning for the worst case situation.
Bit of light reading for you:
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/945899/201216_BEIS_EWP_Command_Paper_Accessible.pdf
If you google energy white paper you will find many summaries of what is to come, but focus on those relating to LL's
Bob S
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Sign Up12:43 PM, 25th February 2021, About 4 years ago
Sorry – this is a long one!
Many LLs with older properties presently on E to low D with actions already undertaken may still face a knife edge of existence. The high-cost exemption may be my route for uprating my storage heaters (tenants are not on benefits and so the ECO grants (new gas fired central heating and replacement storage heaters) are not available and not covered by GHG). My Victorian early cavity walled villa style semi-detached converted flats will not suffer cavity fill insulation and an avenue for me here is to gain a RICS report to confirm so. Equally the roofs are not engineered to take PV.
John, I hear you and congratulate you on developing a relationship with a DEA but would suggest many landlords are not in the commercial position of encouraging their engagement. I’d also be mindful of the following that is taken from an internal Accredited Body’s bulletin in 2018.
“If a home owner or landlord is considering home improvements, they might contact the energy assessor and ask about the likely* uplift in SAP score if a specified item/measure was to be put in place.
Important notes
A DEA is not insured to give a written advice on what improvements should or should not be installed. The ‘pay per click’ insurance covers ‘verbal non-binding energy advice to building owners’. This is important in the light of MEES, with landlords wanting to know if they will reach a score of at least 39 if changes are made. If a DEA has arranged his/her own professional indemnity insurance, however, advice may be covered. We recommend DEAs consult the relevant policy document if private PPI is in place.
*Software is regularly updated, and the figures shown on the EPC always relate to the date of the original positive certificate was produced. The figures cannot be guaranteed if calculated on future versions of our RdSAP software, which take into account of changes in fuel prices and other software alterations.”
I now better understand why DEAs are reluctant to offer feedback when trying to understand what they might accept on the day of the assessment.
The following was in response to me pressing a DEA for clarity on what could be submitted by a property owner on the day of the assessment.
“Just so you know, all assessors use a software with the same question set from varying Accreditation Companies, so no matter who you are accredited with, the EPC rating will be the same. Our surveys are non-invasive, evidence based from what we see and record on the day of the survey. If no evidence of insulation is available, that element of the property will be recorded to be ‘as built’ and the software will default to the building regulations for the age band when the property was built for the amount of insulation that would have been installed.
Acceptable documentary evidence includes, but is not limited to, official letters from the applicable Registered Social Landlord, or certificates, warranties, guarantees, builders invoices and Completion Certificates from Building Control. The assessor must be confident and able to demonstrate, that any documentation relates to the actual property being assessed and that there is no physical evidence to the contrary. Evidence of intent to install does not quality as acceptable documentary evidence.”
For the same property I have had two EPCs undertaken 10 years apart. During that time without any extensions or room changes it has according to the EPC produced by two separate DEAs grown by 20% in area.
One of my routes for gaining a C is to use the newer storage heaters. I asked two separate DEAs within 3 months of each other for a heads up as to what I could use to gain the EPC score benefit. From one I got a list of 16 heaters and the other 27. When I challenged the second DEA as to why the difference it was stated it was a good example of how the information changes and here’s a list of 32!. In reality it was a second page that had not previously been identified to me and the dates the latest heaters were included was 2019 so the first one should have been in a position to offer the complete list anyway! All I ask for is consistency to allow a thorough investment approach….
On pressing the DEA as to what ‘evidence of’, at the time of installing any particular measure, would be needed at the time of the assessment and whether a RICS survey to provided consistent dimensions would be of benefit I received the following.
“All evidence needs to be collected on the day and all DEA’s take their own measurements, on the day also. However, prior to a survey taking place, you can always advise the assessor of any retrofit improvements that have been installed and ask the assessor what documentary evidence will be required so that you can have it ready. (Ed. A bit late by then if the evidence isn’t good enough).
Other landlords need to speak directly with the DEA who did the survey of their property and raise any issues directly. Their contact details are displayed on every EPC along with their Accreditation company should the matter not be resolved at the bottom of the report.”
RdSAP has previously been noted as a dumbed down assessment tool with the emphasis to identify the cost of running a property. I am fully supportive of lowering our carbon emissions but this is not the tool to do so when it is potentially preventing LLs from continuing to trade and removing much needed stock from the PRS. I would be far happier to pay for a slightly more expensive assessment with an improved measurement tool that allowed qualified documentation that could be allowed to demonstrate what has been done in the preceding 10, or 5, years as it might become using real data rather than assumed or as built figures. This would allow property owners as well as LLs presently to work proactively towards improved properties, happier tenants and lower carbon emissions.
Presently RdSAP is not fit for purpose neither by the way the rating is calculated nor by the methodology of communicating the rules to property owners and therefore to the assessors. When I have a moment, I’ll be writing to the AB’s, Gov department responsible and my MP.
Esat Karahasan
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Sign Up13:10 PM, 25th February 2021, About 4 years ago
Reply to the comment left by Bob S at 25/02/2021 - 12:43
Very well put. As far as the storage heaters are concerned we have found on a number of different properties that the Dimplex Quantum HHSRS range Q070RF and Q100RF seem to acheive the highest SAP point gains. We have taken a property with standard electric heaters from E to C and another from F to D the later we have now been served sufficient evidence of loft insulation which will tip that to a C also. They are quite expensive at around £6-700 each but do the job very well in terms of EPC gains and efficiency in use, they can also be used on single or dual supply again the later offering even higher savings.
Bob S
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Sign Up9:33 AM, 26th February 2021, About 4 years ago
Good morning All,
Has anyone experience of the following which is taken from one of the Accreditation Body’s web site either as a landlord or an accredited DEA?
Retrofit Assessors
Retrofit Assessors are trained to undertake a retrofit assessment for dwellings in accordance with PAS 2035. The activities completed within the retrofit assessment include the production of an RdSAP assessment, a detailed floor plan, a condition report and an occupancy assessment.
The data collected from these sources is used by the Retrofit Coordinator to formulate a Medium-Term Improvement Plan. Accredited DEAs are well placed to become qualified Retrofit Assessors due to their extensive knowledge and experience with RdSAP methodology and assessment of existing dwellings.
Also
Has any LL on here experience of including all of the costs of rehousing a tenant whilst improvement works are carried out, like underfloor insulation, within either Green Homes Grant funding or ECO funding?
Reluctant Landlord
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Sign Up9:46 AM, 26th February 2021, About 4 years ago
Reply to the comment left by Bob S at 26/02/2021 - 09:33
Bob - you read my mind! I am wondering the same. If a LL does all the things they can do to reach the C rating, yet the only thing left is really invasive works like internal wall insulation, does it mean it HAS to be done? What if the tenant does not want the upset? Can they state they don't want it? Tenant rights are so hot at the moment, surely a LL cannot be forced to undertake such work if it is not wanted by the actual tenant? It begs the question - are the measures to be taken to achieve a C classed as mandatory no matter what, necessary, viable, to the best possible level with full consent only? The devil is in the detail.
I'm wondering if costly things like getting planning permission/drawings done to even an agreement to have such measures, like external wall insulation for example on a property in a conservation area, can be taken out of the 10k max spend that they are expecting LL's to pay out to get these improvements done? Imagine the situation where it takes the LL takes £2k alone just to get permission denied for the only measures it can take anyway! The same for moving a tenant out while internal insulation is put in....
Jireh Homes
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Sign Up4:29 AM, 3rd March 2021, About 4 years ago
Agree there is a logic that ALL costs associated with upgrading energy performance should be included in the application for exemption, the challenge is the understanding that spending up to the cost limit is a pre-requisite before an exemption is granted, which itself is time limited. Perhaps LL experience on applying for exemptions should be a new thread?
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Sign Up12:01 PM, 5th March 2021, About 4 years ago
Reply to the comment left by Tom Pope at 17/02/2021 - 10:42
Good morning Tom.
Is there such a thing as an eco-friendly night storage heater.
I have 4 storage heaters in my flat and I intend to replace them with infrared heating panels made by Heissen. What do you think. How will this replacement impact on the EPC?..
Further the Government is committed to provide the electricity utlity generated by 'zero' CO2 emission sources by 2030 in some case. Is there any reason for worrying about 'energy efficiency' and 'environmental impact? part of the EPC?
Regardless when will there be a requirement to hit the EPC band 'A' for properties.
Thank you
Reluctant Landlord
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Sign Up13:17 PM, 5th March 2021, About 4 years ago
Reply to the comment left by Jireh Homes at 03/03/2021 - 04:29
sooo...coming off this thread then, there is no real benefit with me paying now to try and do what I can to get permission to even carry out measures to up the EPC, if such evidence will only be (time limited )accepted, say 6 months before the C rating comes into effect??
Stuart
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Sign Up18:45 PM, 10th March 2021, About 4 years ago
Your correspondents have hi-lighted the major flaw in the current domestic dwelling Energy Performance algorithm (the software program calculating EP scores).
The EP algorithm was born as a part of the ill-fated Home Information Pack in 2004, in the days when we weren’t so concerned about global warming. The algorithm/methodology has changed little since then.
At the time, energy units (kWh) supplied by gas and by Economy-7 night-time electricity were much cheaper than a regular (all-day) units – and they still are – which meant that a consumer who heated a home by these means could afford (literally afford) to be more wasteful of energy. So the EP algorithm was deliberately fiddled to award far more points for gas heaters and night-time storage heaters than was justified, yielding higher EP Classifications in those cases than they actually merited.
Of course this built-in fiddle in the algorithm made a complete nonsense of an EP rating supposedly making an objective assessment of the intrinsic energy performance of a domestic dwelling.
The number of all-electric homes will increase vastly as domestic use of natural gas is phased out – let’s remember that after 2024/5 there will be NO methane gas supplied to new-builds and unrepairable combi-condenser boilers will have to be replaced by electric boilers – and the long-overdue revision of the EP algorithm will have to happen before then. (In my professional opinion, replacing piped methane with piped hydrogen is a completely uneconomic non-starter – forget it.)
The climate in 2021 onwards will continue to warm. It doesn’t distinguish between a kWh energy unit from heating with gas and one from heating with electricity!! All kWh energy units are equal to climate warming, regardless of the source, and should be treated as such for EP calculation purposes. Some are NOT “more equal than others”, and never have been, even if the EP algorithm then – and still – believes that they are.
David Stuart Emmerson
former Professor of Physics (rtd)
[Comments cc to: ekosen@outlook.com]
Rennie
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Sign Up11:52 AM, 12th March 2021, About 4 years ago
Reply to the comment left by Stuart at 10/03/2021 - 18:45
Thank you so much for all your information. This is just what we need in this day and age when everyone and it's mother-in-law is lying to us. Not intending to be contentious but if there is no climate warming (as in I don't believe it to be the case) would you still think hydrogen to be uneconomic and would methane or electricity be best in that case?