Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Denise G
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Sign Up14:44 PM, 21st February 2021, About 4 years ago
Reply to the comment left by David Price at 21/02/2021 - 13:29
do they seriously think we'd be removing cavity wall insulation, loft lagging etc once it was present???
Bob S
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Sign Up19:45 PM, 21st February 2021, About 4 years ago
Reply to the comment left by Esat Karahasan at 21/02/2021 - 13:53
Esat, I’m finding it increasingly difficult to support your approach regarding using past historical information as the assessors I’ve met on my EPC assessment days toe the same line as being reported here by other commentators that it is what they see on the day that counts. Earlier today I asked the assessment company I’ve previously used as I asked you in my 20.2.21 21.10 comment to provide guidance from the assessors guide as to page and paragraph of what a LL can submit to be included in as assessment. We are looking for evidence of procedure that we can follow when submitting information (if that’s possible at all) to support the improvements carried out on our properties. If what you are suggesting is not supported by evidence then it is only opinion and hearsay that is being offered. LLs have a ‘stake in the result’ and need more than that when faced with cessation of their business.
Perhaps readers may wish to ask similar questions of their assessors or on the link below to see if the response is procedurally consistent, ie it’s what they see on the day.
https://getting-new-energy-certificate.digital.communities.gov.uk/find-an-assessor/search-by-name
Esat Karahasan
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Sign Up20:46 PM, 21st February 2021, About 4 years ago
Reply to the comment left by ROBERT STAMP at 21/02/2021 - 19:45
Hi Robert,
Honestly I would not be surprised if it was not stated clearly in the assessors guide, we have come across so many grey areas it is unbelievable. My comments are not hearsay but factual accounts based on experience in lodging EPCs with Stroma and providing evidence through an audit process.
It goes without saying that yes an EPC should be based on what is seen on the day, other unseen things can be built in through the software assumptions etc based on planning and building regulations, however many improvements do not require planning or building regulations and can not be seen. Equally it goes without saying that expecting a landlord to rip up loft boarding and relay or drill bore holes into walls and make good for such a process repeatedly would be unreasonable.
The point I made that you seemed to have missed is that using these photos alone is not sufficient and there is other visual evidence taken on assessment and other documentation to accompany this such as invoices for installation and a specification (sometimes alone sufficient evidence) that can be submitted as evidence during an audit that will allow for improvements such as internal/external wall insulation, loft/suspended floor insulation to be included.
I will email Stroma in the morning and ask for written confirmation of this if that’s what you require, or you can continue to tell people they need to fork out for and carry out silly work every ten years to prove something is still there.
Esat Karahasan
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Sign Up20:54 PM, 21st February 2021, About 4 years ago
Reply to the comment left by ROBERT STAMP at 21/02/2021 - 19:45
In short what I am explaining is a non standard way around the scenario to avoid unnecessary work, I remind you several times I have said it will be through an “Audit” not through the lodgement alone.
It’s about building a case and presenting it to the accreditation body, we have had much experience in doing these type of submissions through Stroma with a high success rate.
Manu Patel
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Sign Up23:31 PM, 21st February 2021, About 4 years ago
I insulated all my properties with cavity insulation and some with with external walls lined with insulated plaster boards on the inside with also Condensing boilers and all bulbs changed to LED.
The floors and ceilings cannot be insulated as they are concrete!
Looked into installing Air Source heat Pumps but the costs quoted are between 12 to 14 thousand pounds and none of them would guarantee the maximum power that it would be required to run these .
Got Solars panels on one of the properties 5 years ago for £ 5500 being guaranteed to generate 3.5 to 4.00KW for at least 20 years! Has never done even half and now only produces about 10 to 20% only. The Installer company has gone into liquidation ans so has the Insurance company that backed the guarantee.
Tried to look into replacing the whole system and they have gone up in Price to 6.5 to 8.00 thousand pounds although the solar panels are supposed to have gone down in price!
Someone has commented you can have them installed for £2500. I wonder on what planet!
There does not seem to be any economical way of achieving the future EPC rating of C.
Can someone in our Government advise?
Mark Hartell
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Sign Up2:04 AM, 22nd February 2021, About 4 years ago
Reply to the comment left by Esat Karahasan at 21/02/2021 - 02:52
Yes Esat - I would love some advice and options. How do I get in touch with your team?
Reluctant Landlord
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Sign Up13:32 PM, 22nd February 2021, About 4 years ago
I have just sent a formal complaint to the council where I have three flats as the Council have refused to allow the Government agreed installer, though a Government decreed initiative, paid for in part by the Government to install cavity wall insulation to properties that only house benefit tenants.
Access to the properties is only viable from the main road, of which a tiny part needs cordening off for 2 hours to be able for the insulation to be pumped into the property walls. This is on a single road, where all businesses are shut and we are still in lockdown.
And this is me being a proactive Landlord to help those the Council can't house!
Esat Karahasan
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Sign Up13:52 PM, 22nd February 2021, About 4 years ago
Reply to the comment left by Mark Hartell at 22/02/2021 - 02:04
Hi Mark,
Please send your contact details to epc@tpic.co.uk and one of our energy assessor team will be in touch as soon as possible.
Esat Karahasan
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Sign Up13:55 PM, 22nd February 2021, About 4 years ago
Reply to the comment left by Manu Patel at 21/02/2021 - 23:31
Seems like you maybe referring to the limited information on an EPC recommendations report for improvement guidance and there are other options you could look at. If you would like to run through your property specifics and get some free no obligation advice on other options available to you please let me know and I can get you in touch with my energy assessment team.
Bob S
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Sign Up16:12 PM, 22nd February 2021, About 4 years ago
Good afternoon All,
Today I have spoken with both Elmhurst and Stroma. These are two of the EPC accrediting bodies empowered by government to ensure that EPC assessors deliver a consistent and valid lodgement of the assessment. Both confirmed that the audit is an internal QA system to ensure that assessments are valid and carried out to the highest of standards and are currently 'called in' on a % basis although following a government consultation there are moves to make this a smart audit that responds to the data submitted. Both were surprised that audits could be used to press a case post lodgement.
I also enquired as to what 'evidence of' can be provided by landlords at the point of assessment that will demonstrate that the works carried out in the preceding 10 years will be accepted by the assessor, the guidance having to be there to allow the LL to focus their delivery of 'evidence of' and for the assessor to understand what would be allowable.
Stroma could only offer that the assessor is the point of contact for the Client and were not willing to further the discussion, ie, on the day of the assessment, thus leaving the LL exposed to interpretation by the assessor.
Elmhurst were very helpful and directed me to their website and information for Landlords as per the following link (their website also provides information of a wider nature relating to consultations and changes within the field):
https://www.elmhurstenergy.co.uk/minimum-energy-efficiency-standards-mees-for-landlords
The web page provides useful information regarding MEES and EPCs but still does not go into the level of detail to bring comfort to myself as a LL that the work I undertake will be recognised in an assessment. In further discussion however, the message from Elmhurst was have your installers write to you as the LL giving chapter and verse of where (drawings), what (specs, invoices, photos) and when for the improvements made. Like many I perform the works myself and for these works a professional (RICS or similar) inspection again giving chapter and verse of where, what, when the works were would be acceptable. I am still nervous though that if such direction is not given to the assessors to accept this level of information then the fight starts again.
We still need firm clarity of what will be acceptable up front so that LLs can plan financial and time resources to engage with the works in an assured manner and not a knight in shining armour to enter the fray at the end for a charge...
This is not a note in support of repeated opening up of the property nor of finding a work around but a note that places a challenge on the government and the Accrediting Bodies to recognise that investment by LL warrants recognition and appropriate measurement and recording. Yes, I have signed the petition!
And a cautionary note for all to only use assessors that appear on the government EPC register.
https://getting-new-energy-certificate.digital.communities.gov.uk/find-an-assessor/search-by-name