Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Strictly Necessary |
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Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mark Alexander - Founder of Property118
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Sign Up22:58 PM, 17th June 2013, About 12 years ago
Doh! It's getting late and I've obviously been at this too long. I thought LJ Lloyd was referring to another case LOL
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Sign Up23:05 PM, 17th June 2013, About 12 years ago
Hi All
Sorry to ask a basic question but as a total newbie who is just about to take on their first tenant most of this is going above my knowledge level at the moment, but will this apply in Scotland? Thanks
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Sign Up23:19 PM, 17th June 2013, About 12 years ago
The judge in the Superstrike case stated that any failure to serve Prescribed Information can be rectified to allow the subsequent service of a Section 21.
This does not apply to any failure to register the deposit.
So if you have registered a deposit, and you're worried that a periodic tenancy is a new tenancy requiring new prescribed information, you can serve it late.
Panic over.
Paragraph 42 is the key part of the judgment on this point, repeated here;
Under the original version of section 215, as construed in Vision Enterprises v Tiensia, it was open to the landlord to comply with the requirement to have the deposit held in accordance with an authorised scheme, even though this was not done within the 14 days then stipulated.
That seems not to be the case now, given the amendment to section 215(1)(b) made in 2012.
I note that, as regards failure to provide the necessary information, under section 213(6), the sanction preventing service of a section 21 notice applies until the information is given, even if that is done late: see section 215(2) and its words: "until such time as section 213(6)(a) is complied with". The time stipulation is in section 213(6)(b), so in that case the distinction is clearly deliberate: the landlord can retrieve the position, as regards that failure to comply, by complying late.
Edwin Cowper
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Sign Up23:20 PM, 17th June 2013, About 12 years ago
Mark -I have now read this case.
There's no problem for most of us, in my view.
I believe its " panic over". The law is still straightforward, even though time limit compliance is required.
Case only is relevant to pre 2008 assured shortholds which continue after new deposit rules came in (either as assured shorthold ,or a statutory tenancy which arises automatically when shorthold finishes). There can't be many of them left can there? And you've got to have omitted to comply with stat rules about deposit.
If you've got one of these assured shortholds/ holding over, then check whether you've put the money held as deposit within a statutory scheme. Then you can panic.
Unless anyone can shoot down what I say by quoting from the case, I'll tell my MP we (thankfully) have got a false alarm
I suggest the case does not say or even imply that there has to be a repayment of deposit to the Tenant when an assured shorthold expires. The case was exceptional, as even the recital of facts at the beginning makes clear.
Unless anyone can shoot down what I say by quoting from the case, I'll have to tell my MP we (thankfully) have got a false alarm
As a matter of practice, I have actual deposits and I put them on the statutory deposit scheme. That means (according to the scheme) that the deposit remains with them and is protected until the end of the statutory tenancy, if the tenant remains beyond the end of the fixed assured shorthold.
Although some correspondents say thats a pain, I know and the Tenant knows exactly where we are :-protected.
HOWEVER, I came across a situation where the cover under another scheme was limited as to how long the insurance lasted. So when it expired the Landlord was in breach of the deposit rules.
Edwin Cowper
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Sign Up0:00 AM, 18th June 2013, About 12 years ago
Further to my previous post. Just to quote from para 20 of the Judgment:
"But the legal position after 8 January 2008 must have been that the deposit was
held by the landlord as security for the performance of the tenant's obligations,
or for the discharge of any liability of his, arising under or in connection with the
new statutory periodic tenancy, not (or not only) in respect of such obligations or
liabilities arising under the original fixed term tenancy. How had that come
about? It must have been on the basis that the tenant's right to be credited with
the deposit at the end of the fixed period tenancy, as well as his obligation to pay,
and the landlord's right to receive, an equivalent deposit under the new statutory
periodic tenancy, were treated as satisfied by the landlord continuing to hold the
same sum of money as before on the same basis as before but by reference to
the new tenancy."
I would say this does not suggest in any way shape or form that the deposit has to be repaid to the tenant and taken again. Quite the reverse. It can simply be carried over.
The only question , I suggest, is this: does the the money have to be taken off deposit and redeposited.
Answer I suggest: No
Why? Because the deposit was protected before and it still is protected. Which is the object of the legislation, however badly worded.
If however the terms are changed, then it is a new contract (as opposed to statutory tenancy extending the shorthold on the same terms) and the deposit will have to be repaid to T and taken back (I think T simply agreeing to it being moved to a new deposit would be effective PROVIDED the statutory notices were served on T)
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Sign Up7:39 AM, 18th June 2013, About 12 years ago
Sorry... I assumed that the Court of Appeal case had been accessed by those who had ben commenting on the judgment. The case is available free on the following link
http://www.bailii.org/ew/cases/EWCA/Civ/
Mark Alexander - Founder of Property118
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Sign Up8:14 AM, 18th June 2013, About 12 years ago
@Lulu McCue - this particular thread relates to deposit protection in England and Wales. We do run news and other articles for landlords in Scotland though so please stick around, you're in the right place. As for advice on matters affecting Scotland I recommend you become a member of the Scottish Association of Landlords. The following is a link to their Member Profile here >>> http://www.property118.com/member/?id=290
@Simon - I also thought most people who have commented on this thread would have read the link to the case which I posted in the body text of my main article. Obviously I have read the case many time. Your link is fine but you will find this one takes you directly to the case >>> http://www.bailii.org/ew/cases/EWCA/Civ/2013/669.html
Rob
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Sign Up10:19 AM, 18th June 2013, About 12 years ago
Well I've had a very unsatisfactory reply from my deposits basically saying they are looking into it and I need to get my own legal advise on the matter! They also suggested that if I have any tenancies due to go onto stp shortly then I should re secure the deposit! I have responded asking what do I do with the tenancies that are already on stp and have been for quite some time where I have not re secured the deposit all I've done is tick the box on my account to confirm they are on stp,This was done in accordance with the advise given by my deposits?
I suspect my deposits are being very carefull what they say at the moment as to not admit any blame for any of this! I will post there reply,if I get one!
Robert M
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Sign Up10:24 AM, 18th June 2013, About 12 years ago
To pick from the two postings after 20:00 last night.
"The judge in the Superstrike case stated that any failure to serve Prescribed Information can be rectified to allow the subsequent service of a Section 21. So if you have registered a deposit, and you’re worried that a periodic tenancy is a new tenancy requiring new prescribed information, you can serve it late."
Why on earth anyone would register a deposit but not deal with serving the paperwork on time after Ayannuga v Swindells is beyond me, but no doubt it will happen. I think Glenn has recognised the deposit cannot be safely registered late, but then got diverted onto the issue of the prescribed information?
________________________
"I suggest the case does not say or even imply that there has to be a repayment of deposit to the Tenant when an assured shorthold expires."
Precisely. The case says there is a deemed repayment to the tenant and return to the landlord with no actual transaction (see paragraph 38). This deemed payment is sufficient to trigger the need to protect the deposit, where no such need existed before.
________________________
"The case was exceptional, as even the recital of facts at the beginning makes clear."
In as much as the original tenancy in the actual case was dated before April 2007 I agree. However, I suspect there are thousands of fixed term tenancies that started after April 2007 and have since turned periodic so the possible knock on effect on these tenancies can hardly be dismissed so lightly.
________________________
"Unless anyone can shoot down what I say by quoting from the case, I’ll have to tell my MP we (thankfully) have got a false alarm."
The fact that the deposit administration companies have all developed a case of loose bowels would seem significant.
________________________
"As a matter of practice, I have actual deposits and I put them on the statutory deposit scheme. That means (according to the scheme) that the deposit remains with them and is protected until the end of the statutory tenancy, if the tenant remains beyond the end of the fixed assured shorthold."
No doubt you serve the papers on the tenant at the start. However, the point is that a Court of Appeal judge has suggested you may need to re-register the deposit when the tenancy turns periodic. Do you do this? Now do you see the doubt?
________________________
"However, I came across a situation where the cover under another scheme was limited as to how long the insurance lasted. So when it expired the Landlord was in breach of the deposit rules."
Most insurance cover is limited to a period. I think you may have misunderstood the way that scheme worked.
________________________
"I would say this does not suggest in any way shape or form that the deposit has to be repaid to the tenant and taken again. Quite the reverse. It can simply be carried over."
Agreed.
"The only question, I suggest, is this: does the money have to be taken off deposit and re-deposited."
Let's reword that: The only question, I suggest, is this: does the deposit have to be taken off protection and re-protected.
"Answer I suggest: No
Why? Because the deposit was protected before and it still is protected. Which is the object of the legislation, however badly worded."
I support the logic your position and join in the hope you are correct. However, unless you have indemnity cover and are willing to put this down in writing so we can all rely on it, or you wear a wig to work in the Supreme Court, it remains what we thought was the position and is now in doubt.
Chris Sheldon
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Sign Up10:27 AM, 18th June 2013, About 12 years ago
@Glenn Ackroyd – we have been following this thread with interest and your post certainly appears to offer a glimmer of hope and an insight into best practice moving forwards. I am wondering what, if anything, EweMove will be doing differently?
I read your comment with interest as I had come to a similar conclusion and I just wanted to clarify the process which I believe you have suggested. Presumably you will be writing to each tenant who is in a statutory periodic tenancy saying something along the lines of …..
“further to the Court of Appeal ruling in the Superstrike vs Rodrigues case, the law regarding tenancy deposit protection has changed. Now, once a tenancy finishes its fixed term and becomes a periodic tenancy it is considered by law to be a new tenancy. Therefore, I now serve you with the relevant prescribed information relating to your new tenancy, please could you sign and return this as soon as possible”
I believe we are all coming to a similar conclusion which is that we will not have to go through the process, particularly if deposits are held in a custodial scheme, of returning the deposit to the tenant only to then receive it and re-register it and then serve new prescribed information with it. Is that your conclusion too?
One thing this has brought to light is that we have had several landlords contact us this morning enquiring about Zero Deposit options.