Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Luke P
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Sign Up13:42 PM, 13th October 2015, About 9 years ago
I'd go to Court, representing myself and take my chances.
All the legal help in the world will all boil down to the same thing. The Judge's ruling on the day.
Judge's are usually accepting of a lay persons' ignorance of legal technicalities as long as you're telling it straight and can evidence your case.
If the landlord has made no alterations to the contract then it could be argued you did wrong by sub-letting, but if you can produce evidence to show the landlord had knowledge of the sub-tenants, then you will likley win.
Just my 0.02p
Graham Bowcock
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Sign Up13:44 PM, 13th October 2015, About 9 years ago
Dear Mike
I am sorry to hear about your situation. Given the amount of money involved I think you have no option but to get some sound legal advice from a solicitor who understands this area of law.
I can offer some comments as an experienced letting agent, landlord and chartered surveyor with some points to look out for.
I suspect, as is so often the case with issues on this forum, that not a lot of this is actually written down or documented, so you may have to contend your word against your landlord.
One issue which ought to be unquestionable is "who received the rent?" we have occasionally allowed our better tenants to take in lodgers but we do not want to know the details or get involved in anyway. If the lodger pays a licence fee (it's not really rent) that is between them and our tenant - not us. There is a doctrine of Privity of Contract which deals with parties to agreements being able to take action against each other.
If the "lodgers" paid you for being in the house then the bad news (in my view) is that they are your responsibility. Although you say the landlord accepted the other people in the house this is some way off him contracting with them as tenants.
If the tenancy was in your name only and the s21 was served on you then really you should have given vacant possession of the property when the notice expired. Although you have given your own key back you have not really given vacant possession, leaving others resident who were effectively under your control. It is not clear if a solicitor advised you to move out but if so this seems to be wrong to me, unless the other occupiers were actually tenant of your landlord and not your licensees.
On the question of licensees, if the others were your lodgers then they were only licensees and had no rights to stay in the property after you had given them reasonable notice to vacate; I understand that 28 days is considered reasonable. As it is your home I have also seen legal advice that says you may change the locks to prevent future access after the notice has expired.
If your landlord has incurred costs and lost rent then you may well be liable for them, hence the need for you to get some quick and good advise; if you approach him (after having some legal advice) then he may be prepared to negotiate for a lesser sum, particularly if you can't afford to pay him.
On a more positive note if the others in the house paid your landlord directly then they will more than likely have become his tenants so it would be up to him to deal with them.
Good luck,
Graham
Ian Narbeth
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Sign Up17:08 PM, 13th October 2015, About 9 years ago
Hi Mike
I fear this one may be down to you. I think you need to get proper legal advice quickly.
The landlord may have turned a blind eye/given his blessing/done nothing about the subletting but that does not seem to be the problem here. The key sentence in your post is :" I moved out according to received notice, but the lady with baby stayed behind."
The landlord will argue that you failed to give vacant possession and basically left him with the problem of evicting someone he had not selected. The landlord may well have refused to accept rent from her (and was within his rights to do so) because he did not want her as his tenant, understandably. His argument will be that you should have got the subtenant out and that his losses flow from your failure to do so.
You may have had poor advice from the first solicitor but if it was after you moved out it may be hard to show you relied on it and suffered as a result. As mentioned, get proper advice and I am afraid you are likely to be out of pocket come what may.
rita chawla
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Sign Up21:24 PM, 13th October 2015, About 9 years ago
Hi Mike, If the landlord didn't have any direct contact (agreement, rent transfer etc.) with the lady and she was your lodger, since it was your home at that time, you could have given her reasonable notice and then with the landlords permission, changed the locks. This is because she was your lodger and you were sharing the place with her. The landlord could not have done that (changed the locks without court order) as he/she was not a resident landlord. You were in a strong position back then. Instead you decided to leave without ensuring she has left. If I were the landlord, I would not be very pleased with what you did.
You should definitely seek some proper legal advice on this.
White Collar
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Sign Up10:51 AM, 14th October 2015, About 9 years ago
Hi Mike
I have to echo most of the comments above.
I am happy to assist. As a legal practitioner (non-solicitor), my rates are much cheaper.
Phil
Andrew Holmes
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Sign Up8:42 AM, 17th October 2015, About 9 years ago
Hi Mike,
You say your landlord "knew" about the sub letting. Did you have a conversation regarding this situation or was it just a case you assumed he knew.
If you can say in court without doubt and prove the landlord allowed this situation to proceed for a number of years the judge may consider the landlord has not managed the situation appropriately and as such should shoulder some of the blame.
If the landlord was excepting payment from the third parties with prior knowledge they need to take responsibility for allowing this situation to proceed until it broke down. Landlords have a responsibility to enforce T/A rules.
This is a situation created by both parties and as such both parties should meet the financial shortfall. Put into writing your concerns to the landlord and if common ground can be found between the both of you without the need of going to court and incurring extra charges.
Andy
Paul Franklin
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Sign Up10:23 AM, 19th October 2015, About 9 years ago
What you should have really done was evict your subtenant before moving out yourself. You wouldn't have needed a court order etc to do so as you would have been a resident landlord. You would have only needed to give reasonable notice before being able to change the locks when they are out. This would have ended everything nice and neatly.
However, you didnt, but the landlord has gone about this all pear shaped from what I can see. Where a tenant gives notice to quit, leaving an authorised licensee (authorised by the landlord) a court order is required to evict the former licensee only where the tenant was a secure or unprotected tenant (which your subtenant wouldn't be). The landlord may have peacefully evicted the subtenant once your notice to quit has expired. This is of course as long as your notice to quit was 'valid'.
If a landlord wants to reagin possession of a property they must obtain a possession order from the court on epiry of the notice they have served. However, if a tenant chooses to terminate a tenancy and then continues on, there is no need for the landlord to obtain a court order (unless theyre secure [council] tenants).
So it's my opinion that the landlord has taken unneccessarry action and incurred unneccessarry cost in resolving the situation which you therefore should not be liable for.
HOWEVER, thinking about this, the landlord has not given expressed permission (in writing) for this subtenant. Therefore it would be an argument that she is an unauthorised licensee. In those cases the above may still apply i.e. no court order needed to evict as she would not be a lawful occupier.
Sorry but as previous people have said this is a complicated area and you need some legal advice. Perhaps speak to CAB in first instance to see if they can point you in the right direction of more specialist advice?
Paul Franklin
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Sign Up10:32 AM, 19th October 2015, About 9 years ago
I'm sorry I've read this too quick - I see now that you recieved notice (s21), you didn't give notice....although the legal principals are still the same, to my knowledge no court order should be required to evict authorised or unauthorised licensees unless the tenant was a secure (council) tenant. If they were 'authorised' the landlord would need to give an 'old fashioned' notice to quit to end the contractual tenancy (as the s21 is for you not the subtenant). If not an authorised licensee then they are not a lawful occupier and no NTQ or court order is required once you've left.