Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Luke P
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Sign Up12:46 PM, 25th August 2015, About 9 years ago
Reply to the comment left by "Mike " at "25/08/2015 - 12:35":
See my comment above. I think we must have posted at almost the exact same time.
Mike
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Sign Up12:56 PM, 25th August 2015, About 9 years ago
Thanks Luke, exactly my point, of course as soon as you find that the tenant is abusing your property by sub-letting, profiting out of you, and causing overcrowding conditions, the first thing you would do is to serve him a notice, however, by informing the local Authorities may actually help you in your case to evict the tenant and or force him to evict all sub-tenants, which he can do at a short notice since he would be classed as a living in landlord, so the bottom line I wanted to make was do we get the Authorities involved and notify them as soon as we find out that our property was being sublet and caused it to become unlicensed HMO, that may work better for us as the tenant would be more inclined to take a threat seriously from a local authority for keeping sub-tenants.
Luke P
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Sign Up13:35 PM, 25th August 2015, About 9 years ago
I don't think the LA will do much more than hound you to make sure it's either properly licensed or you've kicked everyone out. What I'm saying is don't expect any sympathy from them but do expect them to pester you and want the world from you (despite fighting an uphill battle through the Courts to legally evict them). The LA won't care that it's hard work for you and that it's costing you a small fortune.
Mandy Thomson
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Sign Up14:05 PM, 25th August 2015, About 9 years ago
Reply to the comment left by "Luke P" at "25/08/2015 - 13:35":
I'm afraid Luke is right - all the LA will care about is ensuring that none of these "tenants" become THEIR responsibility to house or cause a nuisance to the neighbourhood. They will also be inclined to come down on you like a ton of bricks if the property is subject to additional or mandatory licensing.
I would use both Section 8 AND Section 21 (assuming, as I said before, that you're not within the fixed term period of the AST). I would also be inclined to get really good legal help (advisable in any case with Section 8 except for straightforward rent arrears). Rogue tenants can be extremely cunning and will do all they can (using the law and other means) to fight the eviction.
You, as "head" landlord have no direct contract with the additional occupiers, but if you can be reasonably sure that your official tenants are living at the property (or at least use it as their main home and spend some nights there) as you've correctly said, this makes the occupiers the licensees of your tenants (i.e. lodgers) and as that licence was created without your consent, it's only good while the lodger landlords (your tenants) continue to live there. From your perspective, it's fortunate that this is the case - had they had a tenancy, getting them out would be much more difficult: http://nearlylegal.co.uk/2014/01/confederacy-of-dunces/
Mike
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Sign Up1:20 AM, 26th August 2015, About 9 years ago
Reply to the comment left by "Mandy Thomson" at "25/08/2015 - 14:05":
Thanks again Mandy, it is for this reason that I asked my tenant to sign a special declaration or take an explicit undertaking that he will not sub-let any part of my property other than allowed to share the costs with one other member of his close family like his nephews or an uncle, and no one else, and also I need to enter his nephew or his uncle's name and other immigration details. If I find him subletting I am going straight to LA and report him and also send them a copy of that special undertaking signed by him and reminding him that if he sublets, he would be effectively turning a family house into an unlicensed HMO, which is very much against the LA rules and he could end up putting me in a difficult situation with the LA, and I could face a fine of up to 20K for allowing him to sub-let, and so to protect my interest, as soon as I find him subletting, he will be served with a section 8 notice and will be evicted.
Puzzler
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Sign Up3:28 AM, 26th August 2015, About 9 years ago
I don't think I misunderstood, I was just pointing out that two storeys is not a licensable HMO in most areas. Regards to your other questions, I would go through the eviction process as soon as possible.
Luke P
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Sign Up10:42 AM, 26th August 2015, About 9 years ago
The signed agreement will be good evidence to provide the LA, but ONLY if they come to you. Don't go to them because all they will do is give you grief. You've done half of their job for them. I currently have over three hundred tenants and I have only let their property to the persons named on the agreement, which also mentions they are to not sub-let. I cannot hope to know what each and every one of them choose to do beyond that and so (despite not having a sub-letting problem locally) would let the LA do the digging and inform ME when there's a problem. Other than that, I as the owner and landlord have done all I should.
If I have a tenant dealing drugs from one of my houses and only find out through the Police, I am not the one in trouble and still have to act in accordance with tenancy law.
Don't panic. If you're that concerned, then I wouldn't have this chap as your tenant at all.
Rudolph Banton
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Sign Up12:11 PM, 29th August 2015, About 9 years ago
My tenant sub-lets claims housing benefits none rent payments. Went through the courts eviction process dates appealed locks changed on doors. Tried to reason with tenant, I was ignored. Eventually got a locksmith changed locks gave tenants seven days to collect belongings. Huge amounts of bills letter not opened found.
Central heating system not working, water leaks in ceiling, damaged walls, filthy carpet with stains, holes drilled through upvc doors front and back, freezer in shed in garden with internal wire cable leading from indoors, dogs urine smells in all rooms, roof tiles broken etc!
Instead of tenant and her daughter contacting the landlords to get their belongings they broke in through the upvc triple glazing of the back door...came well prepared with tools 15/815. Poiice called by good neighbours tenant and daughter got arrested. We were called at approx 03:05am by the officer stating the tenant has broke in and the central heating system turned on and water is gushing and they are unable to turn off the system! We went turned off central heating system and gave evidence.
The CID Investigating visit our home to asked more questions with the tenant and daughter sitting outside our home in their vehicle as if they were the victim...so it seems!
Arrangements made with CID The tenant and daughter wished to come and collect their belongings 28/8/15 at 16:00 hours two officers were present! Rent, court fees and expert representative fees owing are huge. Yet they had smiles on their faces and being so brazen. I shouted at them you are not going to get away with this. Then I was told by the officers to returned to my vehicle or be reported! I did but fuming
This cannot left to go on where you are trying to do the right thing throughout your life by working and do some investment for the family future. Then you have these HMO supported by their council's to destroy it all! Then the legal system drawn out and seems to favour these illegal acts!
Reason: 23/4/15 at county court the tenant and daughter were given to 4/8/15 to attend county court with representative and expert witness. The tenant and daughter walked into court alone. The Judge gave the tenant another two months to find representatives and expert witness again!! What a load of hog wash I thought
Sincerely
Rudolph.
Mike
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Sign Up1:12 AM, 30th August 2015, About 9 years ago
Feel absolutely gutted for you Rudolf, I had a very similar experience, and lost potentially 18K in lost rental income and spent 10k in renovations.
I hope you have added their details to bad tenants or tenants from hell register, for other landlords to avoid taking on these undeserving tenants, whom law protects at every corner, much rather keep my property empty than to rent out to such plague tenants. But even that we can no longer do as LA come after you for keeping a property empty and can impose double CT and CPO.
Rudolph Banton
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Sign Up8:14 AM, 30th August 2015, About 9 years ago
Mike thank you! My intention is to use the legal bailiffs/sheriffs to make their live as uncomfortable as I can for the next six years, once loose ends are tied up in court! These insects has no care who they infected with their bite. They are legally supported at the landlords expense through court fees and legal aid!
This tenant and daughter looked at us as if they hated us. I asked myself what did we do wrong why would they dislike us so intensely! At times it's as if you feel the stab of a sharp object from the tenant! They seems to be supported to expect a huge amount of something for nothing. Committing fraud with a smile of legality!
Sympathize and feel for you also Mike!
Sincerely
Rudolph.