Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
ameliahartman
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Sign Up3:20 AM, 18th June 2019, About 5 years ago
ameliahartman
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Sign Up3:27 AM, 18th June 2019, About 5 years ago
Seething Landlord
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Sign Up8:21 AM, 18th June 2019, About 5 years ago
Reply to the comment left by ameliahartman at 18/06/2019 - 03:27
It is self-evident that a large number of landlords provide accommodation for those on benefits and many, like you will no doubt continue to do so. Others have had disastrous experiences in their dealings with the local authority and now with the DWP which have persuaded them that they will never again expose themselves to the toxicity of the benefits system.
When they turn away people such as you describe it is not actually a rejection of those individuals because of their disability or situation but a consequence of the fact that a significant part of their income comes from a source which is capricious, unreliable and impossible to communicate with on any sensible level.
Rennie
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Sign Up12:02 PM, 18th June 2019, About 5 years ago
Reply to the comment left by ameliahartman at 13/06/2019 - 19:38
Oh thank you so much Amelia, this is just exactly what I wanted to know about benefits received and how a landlord might be more inclined to accept some over others
Luke P
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Sign Up13:45 PM, 18th June 2019, About 5 years ago
Reply to the comment left by ameliahartman at 18/06/2019 - 03:14
I don't think you have much Court experience, because even if you stipulate no smoking in the property and doing so would technically be a breach of tenancy and worthy of a S.8, no Judge in the land will grant you Possession on such grounds as it's within the grounds of 'normal' (even if it is bad for your health), which effectively nullifies the clause. Tenants from my area would run rings around you, Amelia and you'd be pulling your hair out, especially when you get examples like the above where they're sticking two fingers up to you breaching the tenancy, yet there's no way you can get them out.
When S.21 is gone, what would be your thoughts if a tenant was smoking 40-a-day in your 'non-smoking' house? What if they're on medical marijuana? Can hardly advocate for a 'No DSS' ban, but be in favour of 'No smokers'.
Jessie Jones
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Sign Up14:42 PM, 18th June 2019, About 5 years ago
Reply to the comment left by Rennie at 18/06/2019 - 12:02
I would hope that nobody else adopts Amelia's illegal practices. Increasing the rent with a view to returning part of it at any stage, including at the end of the tenancy is unlawful, unless that portion is registered with one of the three approved deposit schemes, and does not take the total deposit to more than 5 weeks rent. Just by not calling it a deposit does not mean that it isn't a deposit. Amelia is potentially liable for some hefty penalties.
Arguably, an increased rent for a dog owner is little different to increasing the rent for those in receipt of benefits, or otherwise refusing their application. Certain sections of our community are more inclined to be dog owners than others. This goes across age differences and ethnic differences at least. Why do we think that higher rent is acceptable for those with dogs? Because we know that the property will suffer greater wear and tear. Maybe not with all dogs, but certainly with a good proportion. And the same goes with DWP applicants. Not all, but a good proportion.
It is hard to argue robustly that applying a similar policy to those in receipt of benefits is materially different to applying a criteria to those with a dog.
If Amelia is so outraged by a tendency against letting to the unemployed, she might reconsider her policy of increasing the rent for those sections of our community who might want to keep a dog.
TheMaluka
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Sign Up17:57 PM, 18th June 2019, About 5 years ago
I am sure that Miss goody twoshoes, ameliahartman, cannot possibly be a real landlord, and maybe not even a real person, but she is fun to tease.
Robert M
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Sign Up21:03 PM, 18th June 2019, About 5 years ago
I have a far more simple approach. No guarantee, no tenancy. If you are over 25 and pass the gut instinct test (along with other tests) an exception might be made.
Broadly, as already stated, anyone using benefits as a top up are usually OK. Many living solely on benefits are high maintenance in one way or another.
TheMaluka
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Sign Up4:58 AM, 19th June 2019, About 5 years ago
Reply to the comment left by Robert at 18/06/2019 - 21:03
Completely agree, and I will continue to overtly advertise no "DSS" until it is made illegal. I will not be blackmailed by the likes of a political lobbying organisation that pretends to be a charity. And for the record I am boycotting all organisations which support Shelter in line with the ethos of the National Landlords Alliance.
Beaver
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Sign Up15:47 PM, 19th June 2019, About 5 years ago
Reply to the comment left by David Price at 19/06/2019 - 04:58I regard Amelia's comments as useful.
I suspect she does genuinely run a business letting to people on benefits and it seems to me that in sharing her knowledge she is just sharing what it is that you need to do to let your property or properties to tenants on benefits: It seems to me to be less about being a " goody two shoes" as about choosing to operate a business in a certain way and either doing the work required to mitigate the risks, or taking the time to understand the risks.
Summarising her previous posts she requires:
- six months of bank statements
- copies of benefit statements including award letters
- for those who are disabled, copies of DLA awards including previous awards
She also looks in detail at the tenants' finances to see whether they can genuinely afford the property. In fact, if you look at her posts she appears to go into a great deal of detail in investigating the lives of her prospective tenants and looking at affordability: If I was renting and working I would find the level of detail that she requires an intrusion of my privacy; presumably she is not discriminating against the elderly, the disabled and others who are renting from her if she doesn't apply the same affordability criteria to those who are working, even if she doesn't require the same level of financial detail from people who are working, as she has a genuine need to decide whether the tenant can afford the property. Others will know the laws on discrimination better than I do though.
What her posts do suggest however is that tenants on benefits are a higher financial risk and incur a considerable amount of extra work. I let through an agent and I do not know whether the agent would actually be prepared to do the work that Amelia requires. I also do not know whether my insurance costs would be higher.
What is still missing for me though in assessing the risk is an understanding of whether the benefits agency paying the rent can really get the rent back off you if it subsequently transpires that the tenant was not eligible for benefits. A previous post suggested that claw back of benefits is a real risk, but for it to happen the landlord "should" have been aware of the circumstances giving rise to the disallowance of the benefit. I think that with the level of detail Amelia goes into in assessing whether her tenants can pay it would be difficult for her to argue that she should not have been aware of these circumstances as she seems to know her tenants' details intimately. You can get rid of a non-paying tenant in a few months if you follow the correct processes but what would your potential liability be if you had a tenant on benefits renting from you for perhaps five years? Would your potential liability be five years of back rent to be clawed back from you? My own experience of tenants on benefits is that they don't necessarily tell anybody the truth; they do whatever they need to do to get by and they take from whoever will give to them (admittedly, some working tenants are also like this). So what degree of confidence could you have that they are genuinely entitled to the benefits, even if they can present you with bits of paper? And how can you really check?
Hypothetically, if you had a tenant on benefits renting from you for perhaps three to five years (I believe Shelter wants indefinite tenancies) unless you were doing not only everything that Amelia does at the start of a tenancy but also asking for confirmation of benefits eligibility annually at the very least it seems to me that you would be running a very high risk. I don't have to ask for details of my working tenants' bank statements annually; provided they are paying the bills, not upsetting the neighbours and looking after the property I don't need to care. But how would I know they were still entitled to benefits if I was not checking regularly?
Perhaps you can insure against the risk of claw-back but I don't know what the costs are. And if a tenant on benefits is in the property, you ask the tenant for the confirmation that he or she is still entitled to benefits but the tenant does not provide these details, what do you then do? Do you kick them out? And if so, how? Under section what?