Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Neil Patterson
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Sign Up10:22 AM, 30th October 2017, About 7 years ago
Hi Brett,
To Assist I have the Citizens Advice guidance for students but it will be classified as an HMO >> https://www.citizensadvice.org.uk/housing/renting-a-home/student-housing/students-in-private-rented-accommodation/student-housing-living-in-a-house-in-multiple-occupation-hmo/
"Students often live in shared houses or flats. Many of these properties are houses in multiple occupation (HMO). If you live in an HMO, your landlord has extra legal responsibilities and may need a licence for the property.
This page outlines some of the key issues that you need to know about if you live in an HMO.
What is an HMO?
There is a complex legal definition setting out what an HMO is. However, in general terms, it is a building where more than one household lives and shares facilities.
A single household is where members of the same family live together, including unmarried couples. For example, if you lived with a friend and a couple that is three households.
Students living in the following types of accommodation are likely to be living in HMOs:
a house or flat which is let to three or more people who form two or more households and who share a kitchen, bathroom or toilet
a house converted into bedsits or other forms of non self-contained accommodation, which is let to three or more people who form two or more households.
For a property to be an HMO, it has to be used only or mainly as residential accommodation. It also has to be the occupiers' only or main home, but this includes any students undertaking a full-time course of further or higher education.
Buildings that are not HMOs
Certain buildings occupied by students, such as halls of residence, may be excepted from the definition of an HMO. Halls that are controlled and managed by an educational establishment which has signed up to an approved code of practice cannot be HMOs.
Properties that are managed by local authorities and other social housing landlords, such as housing associations, do not count as HMOs.
What does it mean to live in an HMO?
If you live in an HMO your landlord has to meet extra responsibilities which are in addition to their repair responsibilities. These are on:
fire and general safety – mainly the provision of properly working smoke and/or heat detectors with alarms and a safe means of escape in case of fire
water supply and drainage – these cannot be unreasonably interrupted and must be kept clean and in good repair
gas and electricity – appliances and installations must be safe, which includes arranging an annual gas safety check and having electrical installations checked at least every five years
communal areas – such as staircases, halls, corridors and entrances, must be kept in good decorative repair, clean and reasonably free from obstructions
waste disposal – there must be enough bins for rubbish and adequate means of disposing of rubbish
living accommodation – the living accommodation and any furniture supplied must be clean and in good repair. "
James Barnes
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Sign Up11:35 AM, 30th October 2017, About 7 years ago
Any shared house occupied by 3 or more people who form 2 or more households, and who share facilities will be a HMO. Whether they have a shared tenancy agreement or individual agreement is irrelevant.
With regard to locks on doors, as long as doors can be unlocked internally without the use of a key i.e. a with a thumb turn lock, then there shouldn't be any problems. It'd be recommended that the final exit door is a thumb turn lock or other style that can't be locked internally with a key. The nightmare scenario is you or your tenants being locked in a burning building because you can't find the key to get out.
David Rose
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Sign Up11:51 AM, 30th October 2017, About 7 years ago
As for the locks, our local fire officer has a rule of thumb - can you get out of the house, drunk, in your PJ's, having burnt one hand ?
If you can, then he passes that part of it.
Thumb turn locks on the exit path have been mandatory in many areas for at least 5 years.
Puzzler
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Sign Up12:55 PM, 30th October 2017, About 7 years ago
More than two unrelated people is an HMO, not sure why you or your agent would think students to be any different. Why would locks affect the insurance? The fire service would have no problem with internal locks (what about bathrooms??) - in an emergency they would simply break down the door and as another poster says: a lock which releases from the inside solves that problem
Martin Roberts
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Sign Up13:08 PM, 30th October 2017, About 7 years ago
Good advice above, and regarding locks if your tenants will be happier then I'd fit them.
Won't cost much and I like happy tenants.
John Frith
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Sign Up13:11 PM, 30th October 2017, About 7 years ago
Reply to the comment left by Neil Patterson at 30/10/2017 - 10:22
"If you live in an HMO your landlord has to meet extra responsibilities which are in addition to their repair responsibilities. These are on:
fire and general safety – mainly the provision of properly working smoke and/or heat detectors with alarms and a safe means of escape in case of fire"
I have been researching this, and I believe that government guidelines suggests that standards should be more stringent than this.
My understanding is that safety in the common areas of HMO`s, blocks of flats or Maisonettes are controlled by Regulatory Reform (Fire Safety) Order 2005 (FSO), and this order lays down the legal requirements. Section 9.1 states:
"The responsible person must make a suitable and sufficient assessment of the risks to which relevant persons are exposed for the purpose of identifying the general fire precautions he needs to take to comply with the requirements and prohibitions imposed on him by or under this Order"
So then I looked at the governments guidelines for doing a fire risk assessment, and found the 150 page guide "Fire Risk Assessment for Sleeping Accommodation":
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/422192/9281_Sleeping_Accomodation_v2.pdf
On page 55 is "Table 1: Suggested standard of automatic fire detection", and for HMO's it lists a "Grade D LD2 or 3" system. It goes on to clarify that:
"Grade D LD3
an automatic fire detection system (designed for dwellings) based on interconnected mains powered smoke alarms (with battery back-up) with detectors sited in escape routes (including rooms that open on to escape routes), detailed in BS 5839-6/90"
I have yet to find out what the guidelines for fire doors are, but I suspect it will be equally stringent.
I'm aware that these are only "guidelines", but what is the case to not follow them?
Robert M
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Sign Up21:04 PM, 30th October 2017, About 7 years ago
Hi Brett
Your accommodation is definitely a HMO, it makes no difference whether it is let on one AST or multiple (individual) ASTs, and it makes no difference whether the tenants are students or any other category of persons, if they are not family then it is a HMO.
As a HMO you are bound by the HMO fire regulations, the Housing Health and Safety Rating System (HHSRS), and of course the very stringent HMO legislation "The Management of Houses in Multiple Occupation (England) Regulations 2006". The Act (HMO Regs) is worded in such a way as to enable Councils to interpret it widely, even to the point of demanding that you go there and pick up items tenants put down in communal areas, or redecorate a wall if a tenant puts a scratch on the paintwork, or go and clean the cooker if the tenants can't be bothered to do so, etc.
In relation to the fire regs, you will need to ensure that all doors to bedrooms and communal rooms (and even the cellar) are proper 30 min fire doors with self closers and smoke and heat seals etc, complete with fire rated hardware (hinges) and thumb turn locks. You will also need to ensure that there is a mains interlinked fire alarm system meeting the requirements for the particular layout of your property.
You will also need to ensure that there is a protected means of escape, e.g. you may need to put in stud walls to create a corridor or add fire escape windows.
Depending on your property, and what you have already got in the property to satisfy the Regs, this could easily cost you many thousands of pounds, but if you fail to do this and the Council decide to prosecute you, you could end up with an unlimited fine, have to repay all the rent you've received, and/or be banned from letting properties in the future.
If your "agent" has not advised you of all this, then you may wish to find a more competent agent, or educate your agent very quickly.
I would suggest that you download a copy of the guidance from your local council website, and also a copy of "The Management of Houses in Multiple Occupation (England) Regulations 2006", and then study it, and implement it to the best of your abilities.
John Frith
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Sign Up23:18 PM, 30th October 2017, About 7 years ago
Also, if that's not enough, Brett needs to check if the local council have introduced any selective licensing. If they have, and it applies to his property, then ...... Well, let's hope it's not.
Robert M
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Sign Up23:57 PM, 30th October 2017, About 7 years ago
Brett, you say that it is let to a group of friends, but how many are in the group? how many students do you have living there? If there are 3 or more then it is a HMO, and you are subject to a whole raft of legislation (as outlined above), and as John says, you also need to check whether the area is subject to "selective licensing". If there are 5 or more tenants, then even if not subject to selective licensing, you will be subject to the mandatory HMO licensing.
Be aware that the criteria is the number of people living there, NOT the number of tenants on the tenancy agreement, so for example if you let to one tenant but you know there are five unrelated people living there, then it would be classed as a five person HMO (even though four of them are not mentioned on the tenancy agreement).
Michael Holmes
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Sign Up11:49 AM, 1st November 2017, About 7 years ago
I am not so sure the houses can be classed as HMO's unless they are over two storeys regardless of the makeup of the tenants, certainly that is the interpretation Cornwall Council has put on the classification to date.