Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Industry Observer
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Sign Up16:20 PM, 19th November 2013, About 11 years ago
I wouldn't class myself as one of the clever people, and I must confess I hadn'rt considered this option as in my view Manjinder really needs out of this letting and to start a fresh one with new tenants.
However having other named tenants who would occupy, or one of whom would occupy, would at least keep it as an AST.
However...............
Presumably nether the cousin or the brother are either capable of or want to occupy the property as otherwise they'd have suggested it - especially if the absentee tenant is paying the rent until August 2014!!!
If they can occupy it is a possibility, but bear in mind all three tenants would need to pass referencing to the satiusfaction of the LERG provider assuming they will offer cover anyway.
It's an option, but one that I think is a long shot. I still say when the tenant and partner vacate, possess for abandonment. First thing to do is change the locks in case any keys have been left behind which presumably if the cousin was going to pop in and use the internet and collect the post once or twice a week means he'd have a key for access.
Change locks and debate the impact of doing so later. Normally I would not advise this but it seems to me the best way to proceed.
Mary Latham
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Sign Up16:44 PM, 19th November 2013, About 11 years ago
I agree with IO.
I am twitching about this whole case - something smells and nothing adds up.
Manjinder I have never broken the law in my life - I don't even park on yellow lines and I AM NOT SUGGESTING THAT YOU CAN THROW HIM OUT.
If all he needs is a place to store his belongings it would be cheaper to rent a storage unit or ask one of his relative to look after them for him. Who would give a stranger his cash point card? I am sure that it is a very nice flat but it just does not add up - I'm sorry. I feel that there is a lot more to this than you know and as a new landlord there may be issues in future that you really don't want to deal with.
If this were my own property and my own tenant I would tell him nicely that I will not accept his relatives living in the flat nor will I accept rent and that he needs to surrender the tenancy and the keys when he leaves the country. I would return his deposit in full and wish him well. I do not give advice, I am not insured to do so but I am telling you what I would do as another landlord.
You have been very unlucky with this tenant - I am interested to know how you found him and what you meant when you said "I made all the necessary checks before admitting him as a tenant ". Did you actually see his Visa and the offer from the university?
Follow me on Twitter@landlordtweets
My book, where I warn about the storm clouds that are gathering for landlords is here >>> http://www.amazon.co.uk/dp/1484855337
Mark Alexander - Founder of Property118
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Sign Up17:01 PM, 19th November 2013, About 11 years ago
Reply to the comment left by "Industry Observer " at "19/11/2013 - 16:20":
At 11:43 today Manjinder wrote "He says he will pay rent upfront up until end of January 2014. His brother would then start living there until then tenant return to the UK in August 2014."
That's why I made the suggestion of referencing and the Collect & Pay scheme. If there is something dodgy going on this should help flush out the truth. I appreciate 'gut feeling' and I use it myself. However, I also have a Russian wife who constantly reminds me of the KGB motto "Trust but Verify". The combination of the two have served me well in recent years, far better than gut feel alone did in the past, even though my instincts were are very good most of the time. None of us will ever make the right choice all of the time, sometimes being over-cautious can also be the wrong choice. I'm suggesting that Manjider follows similar logic to mine (i.e. a combination of gut-feel/instinct + trust but verify) but it's his decision at the end of the day.
.
Manjinder Chatha
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Sign Up19:09 PM, 19th November 2013, About 11 years ago
Thanks folks
Romain Garcin
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Sign Up20:50 PM, 19th November 2013, About 11 years ago
Reply to the comment left by "Industry Observer " at "18/11/2013 - 22:34":
I don't think that all what you quoted is relevant to the discussion.
As the name indicates, the Act is protect the tenant from eviction, and it sets out a criminal offense. It does not say anything about the tenancy continuing or terminating.
One must also differentiate between illegal eviction, a criminal offense, and unlawful eviction, which is a civil matter. Most clauses about whether an occupier or not relates to the criminal offense of illegal eviction.
Romain Garcin
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Sign Up21:01 PM, 19th November 2013, About 11 years ago
Reply to the comment left by "Romain " at "19/11/2013 - 20:50":
(editing does not work very well for me)
I note that no references have been provided to support the claim that when a tenant loses right to remain in UK: tenancy is forfeit, protection of law no longer exists, and landlord can just tell tenant to leave.
I also note that Mary keeps repeating that she is not suggesting that landlord just throws tenant out, which somewhat suggests that perhaps there is a snag.
As for OP: if tenant suggests that you can get his debit card, things are really becoming dodgy IMHO...
Mark Alexander - Founder of Property118
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Sign Up21:13 PM, 19th November 2013, About 11 years ago
Reply to the comment left by "Romain " at "19/11/2013 - 21:01":
I think I understand one of the angles which is being implied here. Once the tenant leaves due to having no right to reside in this Country, how could he possibly press charges for illegal eviction if he's not allowed back in the Country? To an extent that makes sense.
However, if he keeps paying the rent into the landlords bank account how can the landlord stop that money being paid in? Also, if he does get a Visa to return before the tenancy expires, only to find that his locks have been changed and his property has been re-let or sold then at that point he may well have grounds to claim illegal eviction.
This tenant isn't being deported, he's leaving of his own free will.
Manjinder may not have grounds to terminate the tenancy unless his tenant actually agrees, it may well have another 10 months to run.
Has anybody considered these issues?
.
Industry Observer
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Sign Up22:41 PM, 19th November 2013, About 11 years ago
Of course we have Mark.
I feel there is nothing left to add to this item. Romain you must believe what you want to believe but you clearly do not understand what the PFEA 1977 is saying. Unless the circumstances provided for in section 2 apply then the LL would be evicting illegally. But because they do apply he is not, it really is quite simple - the tenant has simply given up the right to occupy.
Basically if the tenant vacates and it is reasonable to assume they have vacated then the Landlord will be on safer ground if he then takes possession than he would be with the vast majority of alleged abandonment situations.
What is accepted by the Court here is the Landlord acting upon an obvious implied surrender that in effect is actual surrender.
I will add no more to this story. Frankly if you aren't prepared to accept the advice and opinion of an industry expert like Mary Latham on the situation relating to illegal immigrants etc then there isn't much point her adding any more either. But that is up to her.
Puzzler
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Sign Up20:34 PM, 24th November 2013, About 11 years ago
This is a tricky one, a couple of thoughts though:-
I have not read every single reply to this post so apologies if I have missed any comment on Mark's point about funding. The OP does not say where he is getting his funding and there is no reason to assume it is through the UK loan system. The student has been unable to get his fees transferred from one university to another and as he is Saudi it's highly probable he or his family have paid them. It's not a case of him not affording his fees, it's an admin thing (I would guess, there are rules for changing university after start of term).
What the tenant is suggesting would be quite normal for a Saudi, they are highly family orientated and in all probability this would go without a hitch. I have worked with many of them.
BUT
as others have said the legalities are complicated. I wouldn't be surprised if a judge considered a tenancy enforceable even without right of entry to the UK, they make some daft decisions. However if the flat is looked after and the rent is paid then fine and if it's not then you go through the usual motions. You would need to keep a close eye on it. Perhaps it would be better to have a new tenancy in the name of the cousin or brother who is going to remain in the UK and another when he returns or all three as Mark suggested.
Romain Garcin
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Sign Up12:14 PM, 25th November 2013, About 11 years ago
Reply to the comment left by "Industry Observer " at "19/11/2013 - 22:41":
I don't want to go in circle and repeat the same thing ad nauseam, so just to summarize:
- In the present case, the tenant is not "giving up" his right, nor is his conduct amounting to an "implied surrender". He just said you won't be at the property for a few months and that rent will still be paid. He may also leave belongings there.
- There are 2 sorts of unlawful eviction: criminal and civil. I believe PFEA 1977 only mentions the criminal offence of illegal eviction, ie. LL could still be found liable for compensation for unlawful eviction.
Re. PFEA 1977 s.2: It might apply if the tenancy had a forfeiture/re-entry clause, _and_ if the conditions for this clause where met.
- If a tenant is e.g. deported this could indeed be deemed to constitute an implied surrender, but that a specific case and I believe that the immigration status itself does not automatically void the tenancy (which seems to be what has be suggested).
"Frankly if you aren’t prepared to accept the advice and opinion of an industry expert like Mary Latham on the situation relating to illegal immigrants etc then there isn’t much point her adding any more either"
I am prepared to accept anything as long as it is clear and referenced. IMHO it is neither on this issue.
It would be quite risky for landlords to think that they can just evict or take possession back _just_ because of their tenant's immigration status without proper advice regarding their specific circumstances (ie. not just because someone said so in general terms on a public forum).