Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Emma Reid
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up17:43 PM, 5th March 2013, About 12 years ago
This might not be much use to you, but have you asked any of your neighbours if they are having any similar issues? It could possibly be something which has gone astray externally?
Either that or your tenants are possessed!!
Paul Shears
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:52 PM, 5th March 2013, About 12 years ago
Hi there.
You have an earth proble and it should not be difficult to find as it affects everything.
Get an electrician in quick & e will start at the main house earth & then check the main switchboard earth.
Once he's found the fault (which will require little or no materials to fix), get him to run a megga test to check your wiring insulation. I advise this not only because it's quite likely that much of your wiring will not have local earths as is technically required these days, but because it may well highlight any other significant fault the wiring has.
Forget the seasonal arguments as they are nonsense.
Do this right away. You really have no option and it won't break the bank.
Regards
Paul
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up19:17 PM, 5th March 2013, About 12 years ago
is there a pylon near the house ?
or any large transmitters ? such as a TV, radio or mobile phone station close by or within sight of or pointing towards the house ?
or a radar station ( if you're close to a airport )
how about any underground cables, high tension stuff ( that's high voltage ) recently installed ?
as for the humidity, I have always been under the impression that sparks are more likely to fly in dry conditions.
( when i worked at Yorkshire television we use to sprinkle water on the carpets to get rid of the static. then the carpets were changed )
Pete Judd
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:01 AM, 6th March 2013, About 12 years ago
This may not be particularly helpful but It was amusing. I used to own a shop and the floors were covered with Wooden flooring over the existing cement concrete floor. They put down a plastic liner over the concrete to prevent any possibility of damp coming up and this resulted in the floor becoming insulated and all the customers picked up static. This wasn't a problem till they came to leave as no-one could open the metal framed door without a shock. One way of keeping your customers!
We solved the problem by drilling down about 30cm and inserting a metal rod through wood floor/plastic/concrete.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up10:23 AM, 6th March 2013, About 12 years ago
@Paul - thanks, I've called my electricians out
@Cosmo - none of those things are anywhere near the property so far as I'm aware
@Pete - funny story, don't much fancy having to drill holes in the floor but if that's what the electricians suggest .... The local kids must have loved your shop, I'm surprised you changed it as I'm sure kids would all spread the word about this and also taken there parents in there just to see them get shocked.As you say, great customer retention!
@Emma - your post made me chuckle the most - let's hope is doesn't come to exorcisms!
Emma Reid
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:51 AM, 6th March 2013, About 12 years ago
@ Dave - As we all see in the movies these days, exorcism can be a gooey & messy job so lets hope it doesn`t come to that! Do you know a good priest if it becomes necessary? - I heard that the pope might be available for private functions lol
Mike
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up23:43 PM, 6th March 2013, About 12 years ago
I deal with electronics as my profession, and I know how I once bought brand new shoes with a rubber sole, and each time I got off a chair with a fabric cover, my body acquired a very high static charge, so each time I touched anything metal, like door handles, metal filing cabinet, in fact anything metal, there it was a blue spark that jumps almost 1/2 inch and a cracking sound as well as a unbearable prickly feeling at the tip of the fingers.
But I learnt, that it was being caused by my shoes, so in the end I had to abandon brand new shoes, these were with rubber sole, what this means is that my body is insulated from the floor, so the top part of the body above the shoe sole gets charged to a very high voltage, merely by sliding off the chair, and this generates enough electrical charge to shoot a 1/2 inch spark across.
Needless to say, i even destroyed my computer's mother board when this High voltage charge entered my computer through pressing the start button as the current jumped straight into sensitive mother board, destroyed it beyond ecconomical repair.
Since I am well into electronics, I was intrigued and so I did some further experiments, I tied some electrical bare wire around my ankles, and wrapped a few turns around the sole of my shoes, to prove that if my body was not isolated from the floor by means of rubber sole, then this charge would not build up as my body would be around the same electrical potential as the floor I am walking on, and the surrounding furniture and fixtures, like door handle, this stopped it, so by wearing wrong kind of shoes and having an environment where friction from getting off the chair or rubbing may be some other objects could charge your body to an extent that it builds up a very high potential, which can be downright dangerous, can even ignite combustible materials like for example hair spray , gas leaks, etc.plus the fact the shock itself can make you jump, scream and cause collateral damage! like for example you may quickly react to a shock and swing your arm so wildly that you might end up slapping her hard if your wife was standing near you! Or you could hurt your arm as you swung it and it caught a sharp corner or a sharp object.
Now I think I know what may be happening, the culprit is your carpet, it is most likely acting as a total insulator with no leakage for electrical charge, most carpets are insulators, but the strength of insulation can vary with different materials, in electrical terms it is known as dielectric, different material have different electrical resistance, so some materials can conduct very small amount of electrical charge, almost like insulators, but enough to kill building up huge charge that can be detrimental.
One thing you are doing wrong is drying out the environment using a dehumidifier, you are wrong about that, a wet or a moist carpet will certainly not be an insulator, it will conduct electrical charge, it is very dry conditions that can cause more shocks, so what you really need is experiment by spraying a fine mist of water over your carpet and then see if this has resolved your problem, but make sure you allow the spray to soak through to the bottom layer so that the electrical charge can be dissipated through to the floor.
You probably have a concrete floor, as my experience only happened over a concrete floor with pvc tiles. I did not get shocks upstairs with the same rubber sole shoes but only downstairs!
Although I have never tried, but anti-static sprays bare available, how effective they are I am not sure, but check with some electronic store such as Maplin electronics to see if you can treat your carpet with some anti-static spray, these anti-static spray is a conductive substance, which will help discharge heavy electrical charges building up, still provide some insulation against 230v ac shock, but to a very high voltage like in excess of 5000V this is like a conductor and will stop shock or spark jumping from your finger tips.
as a temporary solution to annoying sparks, like for example when you are about to switch on metal dimmer light or about to open the fridge door, and you know the awful feeling of a spark going to get you, puncture your finger tip, what you do is you hold a coin or metal keys in your pocket, so just before touching the switch, or any metal thing, you hold the coin or any metal object in your hands and touch that metal to the switch or fridge door or door handle and you discharge the potential build up in your body through this metal object or your metal keys, this way you won't feel a thing as the spark jumps from the metal object and does not ljump directly from your finger tip as that is what hurts!
i hope this will help you to some extent, but by all mean get in touch with your carpet supplier and ask them why their carpet is doing this, see if they might come up with some suggestion.
Mike
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up0:08 AM, 7th March 2013, About 12 years ago
I am sorry, I read your post very hastily and realised the problem is on the ground floor where you do not have carpets! But tiles, what sort of tiles you didn't say, are they PVC? or stone floor tiles?
So my suggestion that it is the carpets which may be made of very high dilectric material could be the cause, but they can certainly help in you or your tenants acquiring a charge as you walk over them.
Your tenants stated that they get more shocks in winter, this is because in winter the central heating dries out the air and so the electrical charge accumulates more easily, whilst they are wrongly assuming it due to moist atmosphere during winter, which is only true outside but inside the house the central heating kills all moisture!
So may be they need to Humidify the rooms and not dehumidify, may be you had a new high efficiency boiler with high heat output or they are simply running their heating more constantly and so the atmosphere in the rooms is very dry,
Get some water spray all over the place just to humidify, and this should reduce or completely eliminate these shocks.
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up6:16 AM, 10th March 2013, About 12 years ago
I recommend that you have the property electrically inspected and tested; it’s called an Electrical Installation Condition Report (formally known as a Periodic Inspection Report). Ensure that your electricians are competent to carry out this type of work; some electricians are not resisted to test & inspect. I run a small family electrical company and in the past I’ve been called out to trace faults that have been diagnosed as static, when in fact when we have carried the testing it’s been very clear what the problem has not been static. On one recent occasion we traced the fault down to a damage cable in the wall that the tenant had drilled, he had then subsequently had the RCD(safety device) shorted out to prevent it tripping before he left and the new tenants moved in. The landlord had called his normal electricians in who said it was static, it was his friend who suggested that he called us in to get a second opinion, whilst we carried out the testing I had asked him to stay so we could explain each procedure step by step. In total time it was 1.5 hours to trace the fault & 2 hours to carry out the repairs.
You need to ascertain the following to establish that the electrical installation is not at fault;
External earth fault path; Earth Loop Impedance (Ze)
Type of earthing system in the property.
Insulation resistance tests on all circuits to earth, walls, floors & all extraneous conductive parts of the property.
Internal earth fault path; Earth Loop Impedance (Zs)
RCD tripping times & tripping current
It should be noted that the fault my not even be in your property, it could be coming from next door and the like.
My last point is that it’s imperative that whoever carry’s out the testing is competent
Patrick Corbett
P M Corbett, PDH, RQS (Electrical)
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:40 PM, 10th March 2013, About 12 years ago
Thank you all for your advice. The electricians are going in this weekend and I will update you with the outcome this time next week. In the meantime I have sent my tenants an email with a link to this thread so that they know I'm taking this seriously. Not sure what they will make of Emma's comments though LOL