Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Fiona
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:45 AM, 19th March 2020, About 5 years ago
Reply to the comment left by Mick Roberts at 19/03/2020 - 08:42
Im famous for saying “I’m not Jesus, google is your friend “ in response to crazy tenant requests
You’re only human Mick
Well done
Yvonne Francis
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:10 AM, 19th March 2020, About 5 years ago
Quite honestly Mike, this is just unprofessional behaviour. I always write an email to difficult matters, whatever time of day I have been contacted, and sleep on it, frequently adjusting it. It's always worked well and I suggest you do the same.
Monty Bodkin
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up11:54 AM, 19th March 2020, About 5 years ago
Reply to the comment left by Yvonne Francis at 19/03/2020 - 11:10
I would have taken a similar approach too Yvonne but who achieves the best result?
Using our 'professional' approach, emails would probably have been going back and forward into next week. The tenant would feel aggrieved at the same ultimate result and inclined to feel justified chancing it on again at the next opportunity.
Mick's direct approach closed the issue the same day and left the tenant in no doubt such behaviour is unacceptable and they will be unlikely to try such scams again in future.
Well done again Mick.
Dennis Leverett
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up12:20 PM, 19th March 2020, About 5 years ago
Reply to the comment left by Yvonne Francis at 19/03/2020 - 11:10
I'm with Mick, direct approach without being rude gets the point cleared up there and then. Apart from being a Landlord I have an internet business and all the consumer regs are heavily weighed against us honest retailers just like Landlords and so many unscrupulous people these days try and take advantage, just don't tolerate it any more. I suppose it doesn't help that at the age of 70 I'm becoming a grumpy old man!!!
Mick Roberts
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:15 PM, 19th March 2020, About 5 years ago
Reply to the comment left by Yvonne Francis at 19/03/2020 - 11:10
Aah right,
My tenants han't got email, what then?
I ain't writing emails after 5pm. Been doing it 23 years, if u want 100% off me in day, I need me shut off time.
U suggest I do same? Aah right, I'll follow your business model then, I must be doing some'at wrong, 500 waiting list for me houses, tenants been with me 23 years, umpteen calls a day off tenants wanting my houses off recommendations from existing tenants.
I've just had another one today, can she not pay as may be losing her part time job. She's ALREADY ON BENEFITS. The Corbyn lot has brainwashed the benefit tenants.
From me to tenant asking who's still on FULL BENEFITS.
I think u best ring me.
Cause u don't know what's gone off.
And your Mum is already on the benefits that people are trying to get on so they can pay the mortgage.
Do u want to not pay too? And all your family that's in all the houses?
And your sister?
And your Auntie?
And your cousins?
I think soon none of us will have a home or property
Is this the same house where other landlords are charging £595pm and I'm only charging your Mum £520? And constantly been under charging for 10 years?
What about the airport worker that's gone down from 40 hours to 20 hours?
Who needs help more?
From another landlord.
I've just had to explain to someone that's had her hours cut that already gets half her rent paid by hb that she needs to contact council to get her hb increased. From 1st April hb will be paying 480 towards her 530 pcm rent leaving her with about 12.50 a week to pay. What is her problem. Every twat is trying to jump onto the . I'm a victim band wagon and if it wasn't for the virus I'd be able to pay bullshit.
Mick Roberts
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:17 PM, 19th March 2020, About 5 years ago
Reply to the comment left by Monty Bodkin at 19/03/2020 - 11:54
Well said Monty, Scams like u say. They pushing me one step closer to selling. And as u know, there ain't many of us in Nottingham who take HB.
Mick Roberts
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up18:01 PM, 19th March 2020, About 5 years ago
I tell u what else while I'm on me high horse.
I get tenants tell me today, yesterday, every day, Can I pay u next week? Can I catch up next month? Can u let me off today? I can live with that, I'm in the HB market which I've liked for 23 years.
I've also got dozens of same tenants for 15+ years, some for 23 years, can''t think of any for less than 5 years apart from letting agent tenants. I in my opinion & theirs am good to them. Many paying 20% below market rent.
40% will freely admit they useless with money.
But what I cannot live with is a benefit tenant who has lost ZERO money, telling me Can they not pay tomorrow cause of some CorbynSxite they've watched on the news. Trying it on cause the Labour bafoon's has told them this is acceptable. If I wasn't anti-labour, I am now.
It takes some of mine a whole year to catch £10 up they underpaid a year ago, so how they ever gonna' catch up 3 months rent free......
The text I had today, 2 years ago, she owed me £90 & took a year to catch up. I even bought her a house in 2008 that she then wanted me to move her a year later, which I did, to be near her daughters who are also in my houses.
We all know the Govt & Council's policies has constantly got it wrong, hence the homeless, waiting lists etc. And these kind of things are just making it worse.
Mick Roberts
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up7:52 AM, 20th March 2020, About 5 years ago
I'm gonna' cheese some of the 10% off even more now as I've got to be pro-active & start acting before it happens, so I'm sending the below to me tenants, who by the way I've just test sent it to some of the good tenants who aren't afraid to tell me if I'm wrong & they said Ruddy send it out quick.
Some of you lovely people have been texting asking for a rent holiday cause of the coronavirus. Now if u all want a rent holiday, there will be no houses no homes in 3 months, simple as that. There's not a magic tree out there to pay your outgoings.
The comment you may have heard on the media this week has not helped tenants at all. Corbyn Labour Anti Landlord tripe saying tenants can ask for a rent holiday was aimed at workers who have lost their job & FULL income & got to wait for benefits which YOU ARE ALREADY GETTING, but some of u r rubbing your hands in glee thinking that was aimed at u.
And it was a rent holiday, some of u have interpreted that as Ooh baby no rent to pay. The workers still had to pay when they get back on their feet. Some of u have got into arrears with me before & took years to pay & some still paying off now years later. You text saying Can I have rent holiday cause of coronavirus, then u also don't say I'll pay next week.
Some of u have been with me over 20 years, most of u over 5 to 10 years. I look after u the best I can despite all the constant recent attacks from Council and Govt. But I will not look after people trying to take advantage and plunge me and u into losing your home.
If I get one more text from someone on FULL benefits asking for rent holiday, I'm gonna' seriously consider selling your home. Some of u will know I'm only keeping the houses for you as it is your home & I respect that.
Please don't exploit the Coronavirus for financial gain and put everyone's else's home in jeapordy.
If you've genuinely lost your job, ring me & we'll get u on the benefits u entitled to.
Below is the extra costs which the Govt & Councils has forced upon us, which I've now had to pay since u moved into your home. How some of u think this can be paid with no rent in is baffling.
We now have to do Fitness tests on new rentals £150 each house.
Electrical Installation Condition reports organisation & implementation £300+ each house.
Selective Licensing £890 just for one house.
Legionnaires checks £70 each house.
EPC’s £80 each house.
Data protection checks £40.
Carbon Monoxide detectors & smoke detectors, when wired, £300 each house.
Getting registered with Information Commission officer £40.
Floorplans, Inventories £90 each house.
Landlord has to criminal check himself & has to prove he has Right to live in UK
Increased staffing admin behind the scenes.
As you’ve seen, checks/inspections on your houses now with smoke alarms-Should be much more detailed checks.
Consultant & Legal fees to keep pace with legislation & staff training.
Letting Agent costs for new tenancies & house swaps £70pm each house.
All the above is extra costs we din’t have when many of u moved in.
Landlords are selling in their hundreds due to the increase in costs & the burden of ever increasing legislation.
Landlords are being fined when they get something slightly wrong.
As a company, we are really struggling to keep abreast with these constant legislation attacks, so much so, some of u know all new ones/swaps, we are having to place with Letting Agent.
The biggest changes are Selective Licensing & Universal Credit. Costs an absolute fortune in time & money to keep on top of it.
There are many Landlords out there who aren’t compliant, who are becoming unstuck every week.
We have no intention of selling on you & want you for the long term. Please help us to help u.
Fiona
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up8:16 AM, 20th March 2020, About 5 years ago
Reply to the comment left by Mick Roberts at 20/03/2020 - 07:52
Bless you Mick. Love the Jerry Maquire line. Help me help you ! 😉
Classic......
I hope you are feeling better now that you've gotten ahead of it, and done what you feel you needed to do to keep your houses going, and keep those families with a roof over their heads. Well done Sir !
Mick Roberts
Become a Member
If you login or become a member you can view this members profile, comments, posts and send them messages!
Sign Up16:33 PM, 20th March 2020, About 5 years ago
I'm glad I sent now as I had several tenants about to text me today, saying they was gonna ask me if they could have 3 months off as per the news and this is some of their replies.
I've just had a HB tenant text the below thinking she could keep the rent cause of what Corbyn said, but now she's read my text, understands it.
Iv been thinking the same thing, do we have to pay ours who are on full benefits, but reading what you've sent out I agree with you, although it'd be nice to keep the rent lmao🤣🤣 all moneys owed will put us in rent arrears and benefit tenants wouldn't or would find hard to repay I think your right with what your saying but I do think it is slightly unfair because most benefit tenants struggle anyway so I think it'd be good if they put something in place for people like us, we can't go out there and bulk buy and whatever else because its just not affordable and many people are left on there arse
For working tenants they've got what 2 full incomes and are able to keep full mortgage/rent where as people on benefits are expected to make do with what we've got basically and live off pittence, but I get what your saying and your are quite right tbf
And also some other tenants in total support of my ways:
Some people are a joke. Can’t be easy been a landlord at the best of times, and especially with all this going on and you get idiots asking asking stupid questions.
Are people actually asking for this and expecting to get it. You do have some brain dead tenants cheeky fuxxers
Aww man I was hoping free rent 😂 joking... I know what mortgage holidays are and they're not free... it's all added on the end. So I knew nothing is going to be different in the rent 👍but glad you're sending things out because papers etc are twisting things and confusing people
I'm not expecting a rent holiday, unless u offering 🤣🤣🤣🤣🤣
No but jokes aside your right. Agree with all that