Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
DGM
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Sign Up12:42 PM, 9th April 2021, About 4 years ago
Like a lot of said, I fail to understand how they save you money, the per unit cost is not less if you have a smart meter.
The first generation ones are useless and have to be changed as were specific to supplier - what's smart in that.
The newer ones are better but still a lot of smaller suppliers do not support smart meters, I am with Utilitypoint and they don't.
There is also the issue of meter location as these tend to have a data sim, if you can't get a signal in the basement, it will never be smart.
Able Services
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Sign Up15:26 PM, 9th April 2021, About 4 years ago
If you Tenant cannot afford the bills, then what option do you have. I am still going through the process to revert from smart meters used in my property back to monthly bills. My Tenant moved out in November 2020, I have still not got it sorted out. You can only change from a smart meter to one of the big 6 companies.. I found that in the 3 months I had to be on the smart meters, the bills for gas and electric were out of this world. We put £250.00 on electric and £350.00 on gas and we only received just over £100 back. You work out what they are charging, my property was empty going through re-decoration. I am really getting fed up with British Gas, the time I have spent on their CHAT help. Being given from one advisor to another. I have had to do an extra 4 visits to the house a round trip of 35 miles. I do not see how people say it is cheaper, I know they can top up £10 a go but it is no fun after putting £100 on, to find it is not registered on the display in the house. My husband then spent 1 hour to 1 hour 30 minutes trying to find where it had gone. Try to get to the reason why they want this. I do know of a Landlord locally that has all her properties on these meters so that she is never left with unpaid bills. Think hard about it, then decide.
Leics Landlord
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Sign Up15:44 PM, 9th April 2021, About 4 years ago
Reply to the comment left by Able Services at 09/04/2021 - 15:26
I think you have confused Key Meters with Smart Meters.
Mike W
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Sign Up15:50 PM, 9th April 2021, About 4 years ago
Paul,
I had one case where a tenant installed a smart meter without consultation with me, so you are lucky. When they left there was no manual on how to read the meter and the small Chameleon SMETS2 unit (a small phone size unit which connects to smart meter). EON the supplier refused to supply missing items unless I paid them £30. So what was benefit to landlord as next consummer? Took EON to Ombudsman who agreed they should provide missing documentation free. BUT the big issue was that the electricity meter was external and as well as the new meter they installed an isolation switch which was not there before. Now an isolation switch is 'good practice' but is not needed in an external box if the consummer board is within 3 m of the meter. But of course the nerd installers did not bother to look inside the house. Why am I bothered? There are known cases of undesirables opening up external meter boxes and switching off the power on the isolation switch to inconvenience the occupant.
Laura Delow
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Sign Up7:39 AM, 10th April 2021, About 4 years ago
In November 2020 I had this very same question from a tenant & discussed it with my agent & declined the tenant's request based on the following arguments against. We cannot stop someone from installing a Smart meter but Ofgem recommend a clause in tenancy agreements whereby Landlords permission is needed albeit cannot unreasonably be withheld. This at the very least allows us to guide the tenant based on the following main example issues:-
1) smart meter users can get incorrect higher readings of up to 7 x higher than actual usage resulting in ridiculously high bills that tenants could choose to vacate earlier because of as energy companies are slow to accept this error (because of dimmer switches & LED bulbs - see link to article
https://www.dailymail.co.uk/news/article-4288180/Smart-meters-readings-SEVEN-times-high.html
2) If a tenant is insistent on a Smart meter, it MUST be the 2nd Generation version; SMETS2 not SMETS1, otherwise there will be issues switching suppliers at the end of their fixed tariff or for any new incoming tenant (but be warned many energy providers are still installing SMETS1 which Ofgem instructed was no longer allowed after March 2019 but they still try & are outright lying to consumers about there being no issues). Even SMETS2 meters are still having severe integration problems. The way to tell the difference is if the serial number starts with 19P, this indicates it's a SMETS1 meter. If it starts with 19M, then this means it’s SMETS2
3) some flats in blocks require a different solution called Alt-HAN which is still under development BUT energy providers are still quick to try & install a standard Smart meter.
4) Ovo Energy & U.Switch state; the lack of uniformity among some energy suppliers’ smart meters means that when you switch you might have to get a different smart meter installed, which might come at an extra cost. You might be able to continue with the same smart meter, but in some cases your smart meter will lose its ‘smart’ functionality once it starts operating with a different supplier.
5) BBC recent article states all providers admit to severe connectivity problems that are still to be resolved & UK Power published in July last year & Which; More than half of all smart meters ‘go dumb’ after switching / One-in-ten ‘go dumb’ due to poor mobile network connectivity / energy providers have connectivity issues / faulty meters resulting in incorrect high readings
6) Howeve, Ovo Energy state that all SMETS1 meters will eventually be remotely upgraded by the Data Communications Company (DCC) – which is also responsible for protecting your / your tenants' data
After explaining the issues to our tenant, they decided against it even though we said we would reluctantly agree but only if was a SMETS2 meter.
Doug Ellison
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Sign Up8:07 AM, 10th April 2021, About 4 years ago
I installed a smart meter because it was essential to get onto Octopus energies tariff.They have a tariff called Octopus Go which is a time of use tariff.I pay 5p per unit from 12.30am-4.30am.During this time I charge my car and my storage battery and the savings are enormous.
I’m also about to install storage heaters which will be programmed to charge only between these 4 hours.The charge for electricity during the other 20 hours is only 13p per unit so still competitive.
Added to this Octopus,who are an excellent Co to deal with pay £50 to the customer for every recommendation they supply and also pay £50 to the new customer.If anyone wants to use my email address as a referral this is “office@dougellison.co.uk”
Happy to discuss for anyone wanting more info,either on the property 118 site or direct to my email.
Doug
John
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Sign Up9:05 AM, 10th April 2021, About 4 years ago
NIGHTMARE, My tenant had one installed without my knowledge and it has caused me a lot of extra work. The Company will not remove it. I have a student let with new students each year. One of them leaves a month early because they have finished their exams and informs the supplier. I then get an incorrect invoice and have a lot of trouble getting it sorted out and have to send the rental contract to the supplier to prove they were liable until the end date of the contract.
Geoff
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Sign Up9:07 AM, 10th April 2021, About 4 years ago
To echo Doug Ellison, and add some balance here. Smart meters are a positive and result in cheaper power for little effort. Octopus Energy provide variable (every 30mins) kWh fees that are directly linked to the wholesale prices. So it is straight forward to move many of my home high energy consuming activities out of the peak cost periods into cheaper periods. This is not life changing or inconvenient - just prudent. So for example we do not vacuum or iron between 3pm and 7pm.
Now we also have an Electric car and can charge it at night so I often charge the EV for 3p or 4p/kWh. Sometimes, approx 6 times a year, the kWh charge goes negative - due to excess power on the grid (usually when it is windy). Yes - they pay me to take power to put in my car. My car "running costs per mile" can be negative.
What SMART meters do is open up more imaginative and competitive charge structures that encourage consuming to move high load activity away from peak periods - and we can choose to dance or not.
Octopus give me the average kWh charge across each billing period. The costs are very transparent - So I have a way to compare what I pay octopus and that I would pay elsewhere. Even in the winter, most months I get my power (p/kWh) for less from Octopus using their smart contract. Int he summer is far less. If this changes then I can switch away from Octopus as no-one is tied in.
Paul Hawkins
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Sign Up9:17 AM, 10th April 2021, About 4 years ago
Thanks to all for taking the time to share your experiences.
I have a good relationship with the tenants so unless they really push the issue, I'll decline their request.
BigMc
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Sign Up9:45 AM, 10th April 2021, About 4 years ago
Hi,
BEWARE. These have been fitted in a number of our properties and every one has been a disaster. The only plus is that your supplier can get accurate readings remotely which is particularly useful for tenancy starts and ends. The majority of the problems arise because there are a very limited number of companies installing them, all effectively subcontracting to the suppliers. Their fitters are at best low skilled and unbelievably THEY ARE NOT even Gas Safe registered, yet they are carrying out major gas alterations and installations and are authorised, indeed instructed to check all the gas installations and appliances in the property. In theory this means you need to have a new gas cert carried out as they are not qualified to do so.
They likewise check all the electrical installation although again they are not qualified to do an EICR
The worst we have experienced (installed by Siemens) was where they switched off the gas and issued an unsafe notice, you can imagine how concerned that made our tenants. Their reason was that the flue leaving the back of the boiler and going through the wall was not properly sealed and they could see daylight meaning CO could re-enter the building. What they had failed to spot was that the boiler did not back onto an outside wall. The flue they condemned was simply passing through a partition wall on its way to the outside wall where it had a fully approved and tested air tight seal. I contacted the "engineer" and Siemens but they said, no problem if you are satisfied it is safe just remove the tape and turn the supply back on. I probably can't repeat on here what Gas Safe had to say about that but suffice to say that would have been illegal I had to get a proper engineer to have it retested and a new gas safe certificate issued.
This was the worst incident but we have encountered problems with every one. Unfortunately many tenants believe it will save them money, when of course it won't unless they turn things off to reduce the usage.
Sadly as things stand it is a legal requirement to have them changed by 2025 (June I think).