Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mandy Thomson
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Sign Up17:26 PM, 20th September 2017, About 7 years ago
Reply to the comment left by Romain Garcin at 20/09/2017 - 15:55As I understand it, only a lodger renting a room and sharing living accommodation in the landlord's home (as a licencee, not a common law tenant) or a licencee under a holiday let agreement are exempted from the requirement for a possession order enforced by bailiffs?
Gary Dully
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Sign Up23:52 PM, 20th September 2017, About 7 years ago
Reply to the comment left by Mandy Thomson at 18/09/2017 - 10:15
There is a statutory notice period required in the prevention from eviction act 1977.
Part 2 Section 5
5 Validity of notices to quit.
(1)[F26Subject to subsection (1B) below] no notice by a landlord or a tenant to quit any premises let (whether before or after the commencement of this Act) as a dwelling shall be valid unless—
(a)it is in writing and contains such information as may be prescribed, and
(b)it is given not less than 4 weeks before the date on which it is to take effect.
That is why the landlord is being picky.
Kate Mellor
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Sign Up14:50 PM, 21st September 2017, About 7 years ago
Hi Diane, Whilst fixed term tenancies do not HAVE to have a notice period, in practice, I would have thought very few ASTs (especially ones offered through a letting agent) would not contain a standard requirement of one month's notice to end in conjunction with the end of the fixed term at the earliest. Then the rolling monthly periodic tenancy will have the same period dates as the fixed term, so I'm confused as to why you are saying there is a change in the required notice from your fixed term, without having any further details it sounds unusual to me...I'm afraid that as you've signed a legal contract with all the terms clearly laid out in it (and this is a fairly standard one) you are expected in law to be aware of what you've agreed to. It is unfortunate that the exact stipulations of the one month's notice weren't made clear to you by the agent when you mentioned you intended to give notice in the future as this would have saved you from making this mistake.
Kate Mellor
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Sign Up14:57 PM, 21st September 2017, About 7 years ago
Reply to the comment left by Mandy Thomson at 20/09/2017 - 15:48
The landlord may accept mesne rent as 'damages' without creating a new tenancy. It would be advisable in this instance for a landlord to put it in writing to the 'former tenant/trespasser' that this is what they are accepting and NOT rent payments.
Mandy Thomson
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Sign Up22:13 PM, 21st September 2017, About 7 years ago
Reply to the comment left by Kate Mellor at 21/09/2017 - 14:57Agreed. However, few landlords would be aware they should acknowledge any payment as occupation charges only in a situation such as this. For example, they might send out a rent demand letter, or do something else that implies they have a tenancy agreement with the occupant, thus jeopardising their chances of getting double rent and unwittingly creating a new tenancy.
Mandy Thomson
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Sign Up17:56 PM, 29th September 2017, About 7 years ago
Reply to the comment left by Ray Davison at 18/09/2017 - 15:29
I discussed this with my manager on the advice line, and another colleague who is a barrister. They both said it is best to issue a section 21 where tenant gives valid notice but still won't move out, as although they agree it should be possible to evict on the strength of tenant's notice, they are not aware of any successful eviction being granted by this means.
I would be very interested if someone can cite a case where the landlord has successfully brought a claim on the strength of tenant's notice, which I'm assuming would be the standard eviction route and not trespasser route?
Many thanks
Diane Lane
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Sign Up5:05 AM, 30th September 2017, About 7 years ago
Reply to the comment left by Kate Mellor at 21/09/2017 - 14:50
Hi Kate, thanks for your helpful reply. The reason I felt there had been a change to the notice period was because for the fixed term, the tenancy agreement simply said one month notice but once it moved over to the periodic tenancy, the agreement specifically said one month from the rent payment date. Although it makes sense when I read some of the replies on here, prior to that I was under the impression it was just a one month notice period so if we wanted to leave on 10th of the next month, we give notice on 10th of this month. When the tenancy changed from fixed to periodic, if the letting agent had said ‘please note, clause so and so now applies in relation to your notice period’ then I would have been aware of it. It also didn’t help when I was initially told only a months notice was needed then weeks later, another person at the letting agent clarified it was a month from the rent payment date as that suddenly created an urgency for us to exchange contracts by the next rent payment date.
In any event, despite us being ready to exchange and proposing completion dates 3 weeks ago and me telephoning and e-mailing the significant dates to the sellers estate agent 11 days ago and my solicitor telling the sellers solicitor at the same time, because we haven’t exchanged contracts by close of play yesterday, we now can’t give effective notice until 29th October so we’re stuck here until at least 22nd November. And only now, when it’s too late, does the agent start pushing the sellers solicitor to exchange. We are so demoralised by the whole thing we are ready to pull out and look elsewhere and especially to make sure we don’t buy any property being sold by this particular estate agent
Mandy Thomson
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Sign Up12:25 PM, 1st October 2017, About 7 years ago
Reply to the comment left by Mandy Thomson at 29/09/2017 - 17:56
I came upon a more up to date article on tenant's notice ending the tenancy, again by Tessa Shepperson, in which she states that the standard possession claim (forms n5 and n119) must be made by the landlord: http://www.landlordlawblog.co.uk/2014/09/11/this-tenant-has-served-a-notice-to-quit-but-now-wants-to-stay/
Kate Mellor
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Sign Up13:43 PM, 2nd October 2017, About 7 years ago
Reply to the comment left by Diane Lane at 30/09/2017 - 05:05
Buying a house (or selling) can be such a frustrating process! There are so many different intermediaries involved and so much money, stress and emotion tied up in it. I used to work as a sales negotiator for Reeds Rains many years ago and personally I found the best way to stop a sale falling through was to actively chase the process at each and every stage, but I know this is not the usual approach sadly. I would suggest if you still want this house you try and take a deep breath and look at the big picture. All this will soon be behind you and you can settle in to your new home free of agents, solicitors and landlords for some time to come. The only thing worse than having to wait until 22 November would be having to start all over again from scratch! Yuck! I've got my fingers crossed for you that all this now goes smoothly and you can exchange very soon, that way at least you know when you will be completing and both solicitors will be very motivated to get everything ready for that date. It'll be worth it, you'll see.
Kate Mellor
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Sign Up14:02 PM, 2nd October 2017, About 7 years ago
Reply to the comment left by Mandy Thomson at 01/10/2017 - 12:25
That's correct, CPR 55, the specific Possession Claim against trespassers can't be used for someone who has occupied as a tenant or subtenant, it's specifically excluded, although it can be used against a licensee who has remained following the lawful determination of their licence. So 'standard' procedural rules apply to a Possession Claim against a tenant who 'holds over'.