Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian Simpson
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Sign Up6:20 AM, 22nd January 2023, About 2 years ago
Thanks Mark, I agree with you, but sadly, this government, like everything else they fail to do, won't be changing this law any time soon either. I have just (finally) sold a six bed HMO to a third buyer after the previous two just pulled out. Each time my lawyers helpfully sent an invoice for the aborted sale of £1000 + VAT. Cheers chaps!! This firm, before it was gobbled up by a big corporate group, used to charge far less for conveyancing, and nothing at all for an aborted sale, and were also a damn site quicker than they are now.
Similar to councils really - we pay now about double the council tax compared to 5 years ago, zero discount for empty properties, and the bins are only emptied every 2 weeks instead of weekly. All part of the culture of "Pay more, Get less".
TrevL
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Sign Up7:29 AM, 22nd January 2023, About 2 years ago
If so, shouldn't it apply both ways, I mean a buyer can potentially lose far more where w property falls through because they may have paid for surveys etc.
Maybe a matched bond from both parties would be more appropriate.
Neil Patterson
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Sign Up8:59 AM, 22nd January 2023, About 2 years ago
I watch them all as well and also include the cars as part of the entertainment to critic 🙂
After house hunting for a few days in Winterhaven it now makes more sense.
Although I don’t think Selling Winterhaven would have quite the same number of viewers with you and Geoff lol
Small Landlord
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Sign Up19:01 PM, 22nd January 2023, About 2 years ago
You'll find though in America and other countries, the seller has done all the searches and checks which form part of the contract. So when you get the contract, you have a pretty good idea of what you are buying. Unlike the UK where those searches get done by the purchaser afterwards and take forever. You then start discovering all the gremlins and problems and then get a much better idea of what exactly it is that you are purchasing
Now the UK government did attempt to address this with the "Home Buyers" pack in 2007 that got watered down to just the EPC. That irregular document meant to give an indication as to the energy performance is now key to mortgages and if it goes to C, massive costs to landlords with no real benefit (and doesn't apply to owner-occupiers).
The EPC assessment is riddled with problems as it is now doing something it was never intended to do, and the usual of no matching resources to 'update' it to make it fit for purpose. You can replace electric storage heaters with eco-friendly alternative energy sources that aren't recognised by EPC assessors software, and even though you've made a massive improvement, your EPC grade will be worse.
If the UK government wanted to fix the problem, just make it that all the searches have to be completed by the seller before the property goes to market, similar to the EPC. If 1/3 of properties fall out of bed during the conveyancing process, that means 1/3 of solicitors, inspectors, valuers etc are redundant and will start to unclog the system.
However I think I have a better chance of seeing a pig fly.
Mark Alexander - Founder of Property118
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Sign Up0:44 AM, 24th January 2023, About 2 years ago
Reply to the comment left by Small Landlord at 22/01/2023 - 19:01
It's funny you should mention that, here's my wife's latest painting ...
Mark Alexander - Founder of Property118
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Sign Up23:56 PM, 24th January 2023, About 2 years ago
Reply to the comment left by Neil Patterson at 22/01/2023 - 08:59
It just goes to show Neil, we all fall for a pretty face, product placement and an opportunity not gossip at times.
I also agree that me and my US realtor friend Geoff would probably find it very difficult to persuade Netflix do run a series like Selling Sunset in Winter Haven, Florida, especially if me and Geoff we're the stars of the show and Old Man Franks Dive Bar was our regular meeting place lol 😂
Darren Peters
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Sign Up10:02 AM, 28th January 2023, About 2 years ago
In Australia, the seller typically has a building and pest survey done in advance so there's (hopefully) no surprises.
The buyer can make an offer subject to their own building survey or unconditionally and if accepted there's no backing out of the latter and no backing out of the former if your own survey finds nothing wrong.
Mark Alexander - Founder of Property118
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Sign Up13:55 PM, 28th January 2023, About 2 years ago
Reply to the comment left by Darren Peters at 28/01/2023 - 10:02
What are the financial consequences of backing out in Australia?
Darren Peters
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Sign Up22:25 PM, 28th January 2023, About 2 years ago
Reply to the comment left by Mark Alexander - Founder of Property118 at 28/01/2023 - 13:55
I checked with my brother-in-law mortgage advisor over there for a first-hand more accurate answer. This is his exact response but for names:
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Each state and territory has slightly different rules so to start with I will explain Queensland Law. Queensland is one of the most black and white states.
A) if the buyer signs an unconditional contract of sale and doesn’t have a building and pest clause or finance clause, the buyer can change their minds in the first 5 days (cooling off period). If the buyer pulls out during the cooling off period they need to pay 0.25% of the purchase price. I am seeing more and more contracts that are signed where the buyer needs to waive the cooling off period meaning the contract is unconditional.
If the buyer changes their mind after the cooling off period then they are legally obligated to complete the purchase. The contract is 100% legally binding and the vendor has a couple of options to recoup losses. They can sue the purchaser to make them complete the purchase or the vendor can resell the property and sue the original purchaser for any difference in purchase price plus additional selling costs.
Of course the legal fees are high so you would only go through with this action if you could establish that the purchaser had assets worth pursuing. An example:
Jane X sold a unit in surfers paradise last year. A first home buyer signed an unconditional contract and waived building and pest, finance and cooling off. The buyer paid a $5,000 deposit. Turns out the purchaser couldn’t get Finance. Given he was a first home buyer and had minimal assets, the decision was made to just keep the $5k deposit and let the buyer off the hook. Jane X was then able to sell the property again for more money.
Another example is John Y’s property had a contract signed with all conditions waived including cooling off period. The very next day the buyers solicitor called to say a mistake had been made and the contract needed a finance and building and pest clause put on the contract. John Y’s solicitor ascertained that the client had several properties and thus it was worthwhile pursuing legal action or at least threatening legal action.
The threat of legal action was enough and now the buyer is going to complete the purchase and pay the additional legal fees incurred by John Y for threatening legal action.
B) if a contract has a building and pest clause, even if the vendor provides a building and pest survey, the buyer is entitled to do their own and if it is not satisfactory to the buyer then they can pull out of the contract and have 100% of the deposit refunded.
For my clients, I always recommend they have a finance clause and building and pest clause and to not go unconditional until they have the written confirmation from the lender that finance is approved. I have had really good clients only have a finance clause and not a building and pest clause and then the clients found termites. I was able to inform the lender of this and they provided a finance declined letter. The bank didnt want a house with termites as security.
It is very rare for a lender to retract an unconditional finance clause. If this were to happen the buyer is still legally obligated to complete.
Other states are slightly different as contracts are exchanged. One contract for the buyer and one contract for the vendor. The contract isn’t unconditional until the contracts are exchanged. This complicates things as there can be more than 1 contract from buyers in play. This can lead to buyers paying all the money for building surveys only to be gazumped by another buyer. In Qld there can only be 1 executed contract at a time. I feel Qld is a very fair system for both buyers and sellers.
Qld contracts have a settlement date listed and if the buyer cannot complete by that date then penalties apply. The laws changed last year as prior to 2022, a vendor could terminate the contract if settlement didn’t take place on the exact date. There was a well publicised case in Qld where their property prices were increasing at a huge rate. First home buyers purchased a property for $750,000 and paid a 10% deposit. Finance all approved with a 30 day settlement. Westpac (finance company) screwed up on settlement day and weren’t ready until the following day. By this time, the vendor decided to be greedy and cancelled the contract, took the $75k deposit and then resold the property for $1m.
Qld laws have changed to now give a grace period of 14 days. Penalties can still be passed on however the contract cannot be terminated inside the 14 day grace period.
https://alpenglowfinance.com.au/
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Jenn Smythe
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Sign Up10:52 AM, 31st January 2023, About 2 years ago
Having been royally screwed over with current renting issues by the landlord and estate agents, we decided to buy...ended up in a long chain (broken then fixed) the sellers (who had only bought the property 1 year previously) dragged their heels so much with responding to basic enquiries (nearly 4 months for a partial response to some of them) we then had no chance of the property going through before the mortgage offer expired. In the mean time Truss had her day and mortgage interest rates jumped and the value of the house dropped quite significantly from our original offer.
We paid for initial conveyancing fees, a full property survey, all for nothing, as we have now had to withdraw from purchasing, on the face of it, for no reason, but in reality the sellers have been uncooperative, the mortgage offer is due to expire very soon and we have a financial loss and nothing to show for it...financial losses and the frustrations and stress can go both ways