Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Ian Narbeth
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Sign Up11:50 AM, 22nd August 2022, About 2 years ago
In a free market, landlords charge what the market will bear and as Mark Alexander says they should let to people who are ready, willing and able to pay higher rent.
Furthermore, as the Government keeps interfering in the free market, it will be a good idea to have a high base rent so that if rent controls are brought in by the socialists who call themselves Tories, at least landlords will start from a better position.
The Forever Tenant
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Sign Up13:06 PM, 22nd August 2022, About 2 years ago
I am all for people making a profit on their investment. You go for it. There will always be a need for the PRS.
However the rental sector feels like one area where the rampant increase in prices due to the free market will eventually cause the focus of the publics ire to move to the PRS.
Housing and shelter is one of those basic necessities in life. We all need it to survive and because of this need, its why there is the concern about rising prices. In other sectors where there is a need for something, there has been other recent public concern. Right now it is the energy companies, a couple of months ago it was the Supermarkets. I don't think it will take much more for the PRS to end up as the target if things continue.
One of the other things that does bother me a little is the increase in rents to those that are willing to pay that amount. You may indeed find those willing to pay but that then in turn causes an increase in the "Market Rates" to which a lot of landlords will wish to increase their rents for existing tenants, even those that cannot pay that increased amount.
I understand about the increase in costs incurred by landlords and the need to keep yourselves solvent, but I worry that the rampant cash grab that appears to be going on may come back to hurt you in the future.
Ian Narbeth
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Sign Up13:59 PM, 22nd August 2022, About 2 years ago
Reply to the comment left by The Forever Tenant at 22/08/2022 - 13:06
Price also sends a signal that supply is limited and that may lead to properties being put onto or brought back onto the market. It might even cause some of the politicians to question whether doubling down on failed policies actually works and to re-think.
Keeping rents artificially low distorts market signals. If also makes it worthwhile for tenants to sublet unlawfully at a profit.
Old Mrs Landlord
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Sign Up14:27 PM, 22nd August 2022, About 2 years ago
Reply to the comment left by The Forever Tenant at 22/08/2022 - 13:06The Government's Office for National Statistics puts the increase in private rents at 2.7% for the year to April 2022. In London particularly there has been an increase on this figure since April because the city is only now catching up on the losses and voids of the period when Covid saw many London renters leave. Many landlords have had to bear losses because of tenants not paying when eviction was prohibited and now they are facing up to 300% increases in mortgage payments. The rate of inflation is over 10% and rising!. Do you think llandlords get special low prices at the supermarket or for energy? Of course landlords are subject to the same rates of inflation as tenants and in addition have seen huge increases in maintenance and repair costs. You profess to understand landlords' increased costs yet accuse them of a "rampant cash grab". For many it is indeed, as you say, a matter of remaining solvent. If lenders repossess rented properties tenants are made homeless. Not all rents are being increased but at 2.7% those landlords that do put rents up are being extremely restrained in the circumstances. Some of the landlords leaving the sector have cited anti-landlord sentiment such as you exhibit as a contributory factor.
The Forever Tenant
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Sign Up15:08 PM, 22nd August 2022, About 2 years ago
Ian - I doubt that high rents would make the government think that they have acted incorrectly. I am of the belief that they will do whatever the public is crying out for and that would be to put even more pressure on landlords. There would be the argument from landlords that this would in turn create even higher rents for Tenants, to which point the Government would restrict even further. If it was needed to, they can put a policy into place a lot more quickly that the notice period for tenants.
I would also be concerned about high rents and subletting, as you may find that people sublet because they need the extra money to cover the initial rent.
Old Mrs Landlord - I am tended to believe the figures from the ONS as I have used them a lot in the past. But the numbers they have given do not seem to be what is actually happening in the real world.
I live in Bristol and rents have jumped massively. The Market Rate for the type of house I am in presently has gone up 70% in 3 years. I am thankful that I have a landlord that is choosing not to increase the rents to what he could, as I could not afford to live here, or anywhere for that matter, at the amount it should be.
Now this is me looking at the scenario from my own local bubble so I cannot say what prices have done across the country, but comments I have seen across the internet suggest a much higher increase.
As for my wording, you are right, I should not have used Rampant Cash Grab. I think I chose those words because I suspect they will be the kind used by the media and other interested organisations when the time comes.
If as I suspect will happen and the spotlight is turned towards landlords and the cost of living, how the public perceive this will depend on the comments of landlords, but I also suspect that a lot of the usual points made would be easily countered.
Mark Alexander - Founder of Property118
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Sign Up22:32 PM, 22nd August 2022, About 2 years ago
Reply to the comment left by The Forever Tenant at 22/08/2022 - 15:08
In response to your comment …
“ There would be the argument from landlords that this would in turn create even higher rents for Tenants, to which point the Government would restrict even further. If it was needed to, they can put a policy into place a lot more quickly that the notice period for tenants.”
The Rent Reform Bill clearly proves that isn’t the case. How long has that been in the making?
If the Government has any sense they will scrap the Rent Reform Bill and several if not all of the other policies that have created the mess the PRS is in now. Sadly though, I don’t think they do have much sense, because their focus is on winning votes as opposed to doing what they were elected to do.
JamesB
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Sign Up8:19 AM, 23rd August 2022, About 2 years ago
How ridiculous for anybody to suggest that landlords shouldn't put up rents. That boils my blood.
I have hmos and am worried sick about the 200/300/400/500% increase in already high energy costs. I mean literally it wakes me up at 5am everyday worried. After 25 years I am now on the verge of getting rid of these places.
My cost of capital has now increased by more than 100%. Forward guidance just a couple of years ago was that this wouldn't happen.
The cost of getting anything done, if you can even find people seems to have increased by 100% and this is clearly demonstrable on numerous diy products too.
Inflation is laughably predicted to be 18% soon (I say laughably because I dream of only 18%), but I should worry about adding a couple of percent to somebody's rent?
David Judd
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Sign Up12:01 PM, 23rd August 2022, About 2 years ago
Im sure any landlord with a good tenant would have a conversation with them about any increase. That being said, tenants are less loyal to landlords. However section 24 and covid have put alot of landlords back against the wall. With more to come, its not going to get any easier. I reduced my rents during covid to help tenants out. Some of those tenants are now moving out, wanting a change of scenery. This is my opportunity to raise my rents to market rates, and when tenants are interested in renewing still increasing rents with a small discount
batkinson_fermec@yahoo.co.uk
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Sign Up12:59 PM, 23rd August 2022, About 2 years ago
LL’s are suffering from inflation, increased taxation and the legislative burden placed on them by the politicians poorly considered action, which have driven up cost.
LL’s should and have no alternative but to pass on the increased costs to tenants in the form of rent increases. However in doing so spend a little time to explain the root cause of the increased costs to your tenant. With the suggestion that the tenant write to their MP if they want to complain about the increase tax and legislation burdening causing costs to rise.
northern landlord
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Sign Up13:21 PM, 23rd August 2022, About 2 years ago
As Ian Narbeth says in a free market the price for something is the price that the market will bear. This applies for house prices and rental prices. No active checks are being applied to house prices even though prices are so high many would be buyers are stuck in the PRS. However, it seems to me that active checks will be applied to rental prices in England at some point and potentially another eviction ban. All done of course in the best interests of tenants to help see them through the cost of living crisis. Suddenly the media are expressing concern over rising rents and the possibility of increased arrears. This is an orchestrated prelude to some sort of populist action over rents/evictions.
Forever Tenant has said that public ire will turn on the PRS. Sorry to say the ship has long since sailed on this one. Landlords have been vilified for years. The Government have failed to house people and the PRS has saved their bacon. Our reward? To be scapegoated for their failures.