Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
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Strictly Necessary |
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Used only to collect performance data, with any identifiable data obfuscated |
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This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
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First / Third Party |
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Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Glyn Jenkins
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Sign Up11:15 AM, 20th January 2022, About 3 years ago
What ever you decide to do, don't negotiate with the freeholder for a non formal extention. Always go the Statutory route to add 90 years.
Personally I'd wait a bit to see if the proposed 999 years will be on the table under the levelling up Leasehold reform the sector so badly needs.
Ron H-W
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Sign Up11:38 AM, 20th January 2022, About 3 years ago
I' agree with Glyn Jenkins about "waiting a bit" (perhaps up to 4 years in the case of the OP), but I'd love to know why he is so emphatic about not considering the informal route. Please, Glyn? Thanks!
dismayed landlord
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Sign Up11:44 AM, 20th January 2022, About 3 years ago
I am currently extending a lease with 67 years on it. Simply as the is no guarantee any of these proposed legislation changes will take place or when. Also this flat (along with 2 others ) are D rated for EPC. So I want rid. Your not below 80 years so the ‘marriage’ clause does not effect it yet. Below 80 years gets more expensive. For same reason I am selling the 3 flats to avoid paying up to £14k a piece to be able to let them when (or if and I agree it may be changed by the time 2025 or 2028 arrives) EPC rules take effect. Unfortunate for the tenants and they are good ones of long standing but I am Norma going to get caught holding the baby. Another case of the government suggesting and putting forward these wonderful plans without considering the implications for tenants. To put it simply I am selling up. Sorry tenants but I am tired of being demonised by the media and seen as a cash cow by the government. Shelter can house my tenants now.
Laura Delow
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Sign Up12:04 PM, 20th January 2022, About 3 years ago
Leasehold Reform promised by this government is no guarantee nor is there a precise timetable, plus it is not looking at the reforms as a whole & therefore different aspects of reform will arrive at different times. The first is the Ground Rents Bill which has cross-party support and likely to get the Queen’s signature this Spring.
Other proposed reforms such as doing away with ‘marriage value’ are far more contentious and are likely to see lots of parliamentary arguments and delays with possible legal battles initiated by large wealthy freeholders (many of whom sit in or have friends in the House of Lords). The actual arrival of each tranche of reform is therefore very uncertain.
So far as short leases and lease extensions are concerned, there are a few proposals to note: The formula used to calculate the value of a lease extension premium is to be changed but the precise nature of those changes has not been detailed. It might be good for leaseholders, or worse. We just don’t know.
The statutory +90 years will be changed to +990 years but the burning question remains, will the new statutory extension premium be more expensive for leaseholders because they’re buying many more years?
Some of the elements of the proposed calculations such as deferment rates, yield rates etc may be ‘prescribed’ but we don’t know what those rates might be. The changes may be better for leaseholders, or maybe not.
There is a proposal to limit costs which is a good thing for leaseholders but until the government clarifies precisely what limits there are going to be, we cannot take a view on whether that will be better for leaseholders or not, and of course any limit that benefits leaseholders will be detrimental to freeholders and therefore will provoke strong opposition to the proposals and likely delay enactment.
With leases such as yours with 85 years remaining, you have the luxury of a few years to wait & see what unfolds, unlike leases below 80 years where delaying 2 or 3 years (or 2-3 months for very short leases) may see the premium increase more than the potential benefits of possible leasehold reform.
Who knows?
All you can know for sure is what exists today.
You could extend now whilst no marriage value exists & if Leasehold Reform is in your favour, you could still take advantage of it later on.
However, if your are not selling & your are intending to keep the property for your lifetime, you need to ask yourself “Do I need to extend the lease?” Extending a lease incurs costs which decreases your ‘profit’, so unless you may want to sell at some point or passing the property on in perpetuity to your offspring is a key driver, would it be better not to extend and keep the money in your bank account as you (and your children/grandchildren) can just take the profit for the next 85 years and give the flat back at the end of the term.
Just some things to think about that I too was once advised to consider by Bernie Wales, a far more knowledgeable person than I in such matters.
BernieW
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Sign Up12:04 PM, 20th January 2022, About 3 years ago
There is no harm in negotiating with the freeholder on an informal basis - other than it will cost you money and you won't have any guarantee of an extension at the end of it.
The leasehold reform proposals indicate the government is going to change the statutory extension from +90 years to +990 years ... but we have no details and I bet the extra +900 won't be free.
The proposals also indicate a change to the formula for calculating the extension premium - but we have no details of what those changes might be. They may prescribe the deferment rate, or the yield rate, or tweak marriage value - who knows.
In short, leasehold reform might be better ... or not ... if it ever arrives.
Your best course of action is to instruct a specialist leasehold lawyer (list here > https://www.alep.org.uk/find-a-practitioner ) and get him/her to serve the section 42 notice. You can still negotiate with the freeholder at that point - but you have the statutory timetable and process to ensure you get your extension.
Watch out for the Leasehold Reform (Ground Rents) Bill becoming law very soon. That will change the law to require new leases - including new lease tensions - to have a zero ground rent - whether using the formal or informal route.
Glyn Jenkins
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Sign Up14:41 PM, 20th January 2022, About 3 years ago
Reply to the comment left by Ron H-W at 20/01/2022 - 11:38
Rather than me try to explain.Have a read of the Leasehold Knowledge," Informal lease extentions are pure poison" . Written by the late Louie Burns.
Ron H-W
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Sign Up15:15 PM, 20th January 2022, About 3 years ago
Thank you for this, Glyn.
I've just had a quick read of the item which (for the benefit of those whose "online hunting skills" are not of the best) can be found at
https://www.leaseholdknowledge.com/advice/informal-lease-extensions-are-pure-poison/
It seems the real poison is heavily-escalating ground rents in the extension (or, rather, new lease), which I do know has been commonplace but is currently under attack, see e.g.
https://www.theguardian.com/business/2021/sep/15/thousands-of-leaseholders-freed-from-doubling-of-ground-rents-countryside-properties-cma
But is it still a bad idea if the freeholder has said upfront "nil or peppercorn ground rent" AND "additional 90 years" ?
John Frith
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Sign Up15:39 PM, 20th January 2022, About 3 years ago
I'm in the same position as the OP apart from only one flat, and it's about 65 years left, and I am waiting to see what happens.
There are only 2 stages (at the moment) to the proposals, the first section (ground rents) has been dealt with in the current Parliamentary session (21/22) and the rest (which will include the reforms on how the marriage value is calculated) is scheduled for the next Parliamentary session (22/23), so I think it should be clearer what's happening in 12-15 months time.
I don't agree with the posters who are saying that it could turn out to be worse for leaseholders. The changes are guided by a Law Society review (see link below), and they propose 3 alternative ways forward in calculating how much the lease extension will cost, and the least favourable for leaseholders is to keep the marriage value as it is, hence I'd be surprised if it turned out that I was worse off for having waited.
To help you weigh the pros and cons of waiting, you can use the governments lease advice organisation's model (see link below) to model anticipated cost for different lengths of leases, under the current system.
https://communities.lawsociety.org.uk/property-news/law-commission-reports-on-reforming-leasehold/6001268.article
https://www.lease-advice.org/calculator/
Glyn Jenkins
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Sign Up17:39 PM, 20th January 2022, About 3 years ago
Reply to the comment left by Ron H-W at 20/01/2022 - 15:15
From my understanding it can be, as certain things can be changed or added in the lease by the freeholder, obviously for an advatage in their own interests.
Mark Weedon
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Sign Up18:26 PM, 20th January 2022, About 3 years ago
Having been on both sides of the fence. I would extend now. The cost will be relatively low because you have over 80 years left on the lease.
As for negotiating with the freeholder give him a ring then you will get a sense of whether he is reasonable or other.
The problems I have had extending is when you have an agent is between you and the freeholder. Every time I have spoken to the freeholder direct we have come to an agreement. You will always end up paying their solicitors fees but you can save on the surveyors fees.
Do your research first so you have an idea of the cost.
One freeholder sent me an offer after I requested an extension. It was in the parameters I was expecting but I phoned him anyway. I asked if we could negotaite and he gave me £2 000 off. He said most people don't ask.
Good luck.