Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Reluctant Landlord
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Sign Up16:53 PM, 19th April 2022, About 3 years ago
such tenants are TOLD by the Council to stay where they are until bailiffs appear simply because they have no where to house them themselves and not duty of care until they are actually homeless!
This experience is rife among LL's and only set to get worse WHEN S21 is abolished.
Monty Bodkin
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Sign Up18:59 PM, 19th April 2022, About 3 years ago
No need to take the word of letting agents.
Just look at the numbers of properties to rent on Rightmove.
Towns that had over 100 properties available to rent 6 years ago now have less than 20.
Or place a rental advert on a well known online portal and read through some of the heartbreaking desperate enquiries.
-Private landlords are not to blame for the consequences of all the recent landlord bashing.
Happy Landlord
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Sign Up9:51 AM, 20th April 2022, About 3 years ago
I hate to say that I told you so but the meddling's and attempted destruction of the PRS by this government and in particular George Osbourne's clause 24 are the main cause - one day the government will see sense but that is probably a bit far fetched. That said you cannot imagine how the other lot would deal with this! All I want to do is to provide decent quality housing, and make a bit of money for my retirement - all destroyed because of government incompetence - probably largely driven by a civil service with an agenda!!
Coastal
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Sign Up9:55 AM, 20th April 2022, About 3 years ago
A huge amount of landlords have / are leaving the industry, due to government policies of ever increasing regulations and the S24 tax changes.
This has certainly been the case in my area.
Severe shortages of future rental property was all very predictable, when George Osbourne originally announced the 'bash landlords' plans in his 2015 budget. Begs the question; why didn't the government foresee the outcome?
NewYorkie
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Sign Up10:07 AM, 20th April 2022, About 3 years ago
Reply to the comment left by Coastal at 20/04/2022 - 09:55
Wanted the younger rental vote and neutralise Labour. Bash greedy landlords = we're on your side. There are now a lot fewer to bash, and more and more renters unable to rent!
Lee Bailey
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Sign Up10:15 AM, 20th April 2022, About 3 years ago
Dear Melissa
This is simply the result of string of policy failures by government regarding this industry/service.
It will likely worsen as more landlords sell up due to the impending abolishment of section 21 and EPC grade C proposals. For me personally it's section 24 of the finance act that's crippled my portfolio with no way out other than selling up gradually.
People have forgotten that since the coalition government came to power in 2010, 162 of the 323 magistrates courts in England and Wales have shut. Any evictions will take a very long time should section 21 be abolished.
Imagine the losses incurred and potential financial destruction of landlords credit files if it takes so long to evict. They'll end up renting themselves after losing everything.
Regarding EPC Grade C. This isn't possible for a great number of properties due to their mode of construction. Unless a huge amount of capital is used. Fine if the property attracts large rental income with the cost repaid quickly. For most outside London, the capital outlay wouldn't be recouped for 20 years or longer, rendering it impossible/pointless. Many landlords won't even have the capital and wouldn't want to be lumbered with any additional debts in anycase.
I conclude that the government should step back on both counts to save this vital service which provides homes. Otherwise have no homes and no one daring to enter this service?
If government continues, tenants may face huge rises in rental costs as interest rates rise and green loan repayments need to be covered.
Tenants certainly cannot fall back on social housing, as this astonishing government has also failed to adequately provide that service.
Is there ANYTHING at which they are competent?
Parties maybe??
Rob Thomas
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Sign Up10:35 AM, 20th April 2022, About 3 years ago
Hi Melissa
Lee Bailey makes some good points. I would emphasise that the proposed increase in minimum EPC rating for privately rented property from E to C, which will affect millions of homes, will be the most significant negative of all.
As Lee says, for many properties the cost of achieving a C rating is prohibitive. Unless this plan is dumped the shortages of rented property we have seen to date will look like a picnic. And why single out the private rented sector while not imposing the same standards on social rented or owner-occupied housing?
Because government knows that millions of homeowners wouldn't be able to afford the cost and neither it seems can councils and housing associations. What makes government think that private landlords would be able to afford costs running to tens of thousands of pounds for many properties.
Paul Shears
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Sign Up11:02 AM, 20th April 2022, About 3 years ago
I'm not sure we will ever know the greatest motivators in this fiasco.
What slowly became apparent is that both left and right wing governments wanted to convert the private rental sector into yet another huge inefficient parasitic bureaucracy.
The tower cranes suddenly started to appear five years ago across the sky lines of the city where I live and every one is building yet another rent-a-coffin. Another seventy four are nearly finished in the middle of an unfit for human habitation, industrial estate in the roughest part of the city built on a tiny car park. Obviously there is no longer a car park there.
The tower crane is around 150 feet high judging from the adjacent rent – a – coffins and is indicative of the other city tower cranes in scale.
Just near where I live an eighty ton crawler crane and pile driver have been in situ pounding away on a forty five degree slope in a gap between two houses constructing a huge rent – a coffin that dominates the sky line from 10 miles away and will house several hundred inmates.
Clearly these rent – a – coffin enterprises are funded by huge corporations with a long term goal to fill a huge void being left by the private rental sector collapse.
I am seeing ever more "student only" accommodation caused by the bizarre peculiarities of the council tax system. The spaces are getting smaller and smaller with each human being crammed into an ever tighter space and with ever tighter constraints on their options for creative autonomy.
I note that the current amount of accommodation available in the city is tiny.
I am 12 years without a single night void apart from a couple of months due to inept covid propaganda convincing everyone that it was illegal to move home and beyond the wit of man to accomplish without huge and unacceptable personal risk.
Despite this I am having trouble finding a tenant!
I can't take a student due to the effect of the council tax on the other tenants (Over £1,400 each!).
From my discussions with the initial enquirers, the low living costs compared to the competition and the high standard of accommodation I offer are not the issues.
Frankly the only explanation that I can think of is that people now really do want to live in a rent - a - coffin.
My previous experience is one of having no problem at all finding a good tenant and once they move in, they stay for at least two years.
The only bizarre thing that has come to my attention is that there are still people out in the market who seem to be oblivious of the likes of SpareRoom.co.uk etc. and go to an agent with all the inherent fees that entails.
Has anyone got any other ideas?
Ana Martinez-Fernandez
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Sign Up11:03 AM, 20th April 2022, About 3 years ago
As many have pointed out, Section 24, a tax that goes against standard accountancy/business rules, has been the primary cause of the dramatic reduction of PRS housing. We could all see this when it was introduced and yet nothing has changed since to improve it. The upcoming EPC changes and abolition of Section 21 will only encourage more landlords to leave the market.
David Judd
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Sign Up11:06 AM, 20th April 2022, About 3 years ago
Constant changes to private landlords has driven many out of the industry. The past 2 years of covid also proved difficult for alot of landlords especially in London. I had to reduced rent and had 2 flats empty for a while due to lockdown. Its a welcome relief to be able to increase rents to survive. BUT this won't be the last of the issues, Mayor Khan wants rent control in London, so does Labour, and if this gets the go ahead, it will spread to all towns and cities