Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Gromit
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Sign Up7:57 AM, 30th October 2021, About 3 years ago
"...........extortionate and rising rents"
Well Polly Neate why don't you have a long hard look in a mirror as to why rents are extortionate and rising?
Could it possibly be anything to do with Shelter campaigning and lobbying Government to increase Landlords costs & taxes? And you are still campaigning to increase Landlords costs still further!!!
Who do do you think ultimately has to pay these increased costs & taxes? Resign now if you don't know the answer to this. Now please tell me again whose sude you are on?
Mick Roberts
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Sign Up12:02 PM, 30th October 2021, About 3 years ago
Reply to the comment left by Luke P at 29/10/2021 - 09:44
Ha Ha Brilliant Luke-Crack on and build it then - provide some actual shelter...
Shelter ain't getting the Govt on repeating non stop record to build more houses. They could though work with us to sort UC out & stop this Licensing which is making so many Benefit tenants homeless & increasing rents for the rest.
Mick Roberts
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Sign Up12:03 PM, 30th October 2021, About 3 years ago
Reply to the comment left by Ofer Moses at 29/10/2021 - 16:26
I've done about 9 Section 21 evictions over 24 years & all been for rent, damage, Govt & Council interference on UC & Licensing.
Mick Roberts
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Sign Up12:03 PM, 30th October 2021, About 3 years ago
Reply to the comment left by Gromit at 30/10/2021 - 07:57
Shelter are helping us remaining Landlords charge what we like with their constant attacking & failure to work Landlords, they pack up, us that can afford to remain then have a massive demand.
Ofer Moses
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Sign Up12:35 PM, 30th October 2021, About 3 years ago
Reply to the comment left by Mick Roberts at 30/10/2021 - 12:03
So there you have it.
Section 21 is not to the detriment of decent tenants, it provides protection for landlords against tenants in breach of contract.
I do not believe that Section 21 has been abused by landlords to the extent that it should be abolished.
As I have previously stated, there is clearly a vendetta against private landlords and the PRS.
Because of relative few rogue landlords, the PRS is being demonised.
Hopefully this government will see the real value the PRS provides society and responds fairly and reasonably.
Ofer Moses
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Sign Up14:44 PM, 30th October 2021, About 3 years ago
Reply to the comment left by Mick Roberts at 30/10/2021 - 12:03
It's arguable if Shelter help tenants, however they certainly are not intent on understanding Landlords in the PRS.
I would suggest that landlords in the PRS do not generally charge whatever they want.
They are generally aligned to market rents (and advise from letting agents), Further, I for one, apply a minimal increase, if any at all to longer term tenants.
Shelter are arguing for tenants to pay whatever they can afford, regardless of their landlords position or desire.
Mick Roberts
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Sign Up16:02 PM, 30th October 2021, About 3 years ago
Reply to the comment left by Ofer Moses at 30/10/2021 - 14:44
Yes I don't think Landlords should charge what they want, some are though. In fact many are. Many of mine are paying £200 below market rent. But I don't blame Landlords for charging what they like when new tenants come in, that they have no loyalty to as we just don't know where the next attack/charge is going to come from & we may need funds to pay for it.
Look at last week, Green Party wants to charge ALL Landlords a 1% Tax on the value of their every house, approx £1700 each Landlord's house just like that. We all know that could be £1700 less to spend on new kitchen, bathroom etc. Or some Landlords maybe now not have the £1700 they NEED for replacement boiler.
Yes same here, some of mine have never had rent increase, trying to wait till Benefit Levels catch up. Except when Selective Licensing came in. I ain't paying for it on houses I don't want. Another charge on a punitive retrospective action that Shelter supported.
Leics Landlord
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Sign Up16:21 PM, 30th October 2021, About 3 years ago
Reply to the comment left by Mick Roberts at 30/10/2021 - 12:03
Thanks Mick, I can see the headlines now - one of Nottingham's biggest landlords admits he serves section 21 notices because of government and council interference and licensing - none of which are tenants' fault, let alone a breach of their tenancy agreements. We can hardly claim that we never evict a good tenant now, can we? If I write to my MP and say we only evict in cases of damage or arrears she's just going to reply "that's a lie - and Mick Roberts says so."
You've made it more likely section 21 gets abolished. Why should the government make it easy for us to react to their policies? They're going to abolish it so we can't do anything when they do something we disagree with, and you just helped them.
When it gets repealed we should call it "Mick's Law."
Mick Roberts
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Sign Up16:45 PM, 30th October 2021, About 3 years ago
Reply to the comment left by Leics Landlord at 30/10/2021 - 16:21
Served, not Serves. Last one 2018 cause of Licensing.
U r correct one one point. Govt interference bought the Benefit Cap in. My tenant was on BBC1 Panorama. Even they attributed no blame to me whatsoever. And we know how Anti Landlord they are. Within one day this girls HB had been reduced to zero. Who's paying her rent? Not her fault correct, but not mine either. Govt's fault for bringing cruel retrospective laws in. Retrospective remember. We had no problem till Govt bought that rule in on approx 90,000 families I believe in the UK.
My local Nottingham Homeless said the Benefit Cap was their biggest problem for evictions at the time.
So not paying rent is not breaching tenancy? Aah right. Don't u just love people who assume. This is where the problem lies within Shelter, assuming, not asking. I accept humble pie.
Another Section 21:
So when tenant has smashed house up, many on here would evict. I didn't. HOWEVER if u was from Nottingham & saw how they steamrolled Licensing in with the conditions & the threat of inspections at the time, I & many Landlords crapped ourselves that Licensing was going to inspect all these houses, the ones where tenant damaged, Licensing was going to make us pay 10k each house to repair tenants damage only for tenant to do it again. Again many in fact most Landlords wun't allow that or take that risk.
So are u right in a way, this eviction not this tenants fault? Or maybe not cause she should have been evicted before as she HAD breached her tenancy for damage. But I only served Section 21 once I knew Licensing would inspect, not before.
And you've just said it in your MP comment. She wun't say that either as many local MP's know me, the local MP contacts me often & we discuss UC issues as he loves ammunition (not as much ad I'd like mind u), & he KNOWS I get on with my tenants & he got involved with me trying to sell about 30 of my houses to the Council cause I don't want em any more as he knows I WON'T issue Section 21 to tenants that have done nothing wrong & it's been their homes for 24 years.
And I have ONLY evicted cause of damage or arrears, however I waited unlike many. I waited until no choice cause of Govt & Council interference. Please feel free to say u misinterpreted me. I ain't got 500 people waiting for my houses for nothing. Same tenants in many houses for over 20 years. I must be doing some'at right. However admittedly last few years, they now can't move through choice.
You're welcome.
Micks Law. I like it. If it was correct. Gees some people when they take things wrong & read what they want to read.
The test of a first-rate intelligence is the ability to hold two opposed ideas in mind at the same time and still retain the ability to function
I'll still be your mate though, we all get things wrong sometimes.
Old Mrs Landlord
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Sign Up0:03 AM, 31st October 2021, About 3 years ago
Reply to the comment left by Gromit at 30/10/2021 - 07:57
Shelter have been describing PRS rents as "extortionate" for at least the past ten years. However their description of the rise in rents has moved on from merely "rocketing" to "skyrocketing"! These emotive kneejerk phrases are wheeled out in every media interview regardless of the policy being discussed. You might hope for a more considered approach (not to mention a wider vocabulary) from educated people in a government-funded housing 'charity' than the relentless Private Landlords bad/Social Landlords good narrative but you'd be disappointed. However, I do agree that we need more social housing, if only to reduce the constant accusation that landlords who house benefit tenants are sponging off taxpayers.