Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Beaver
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Sign Up12:27 PM, 3rd June 2024, About 6 months ago
Reply to the comment left by DAMIEN RAFFERTY at 03/06/2024 - 12:25
So is that flat that your dad is in social housing or PRS?
Stella
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Sign Up12:44 PM, 3rd June 2024, About 6 months ago
Reply to the comment left by Beaver at 03/06/2024 - 12:02I remember about 18 years ago a council tenant where I have an ex local 2 bed flat was complaining because when she enquired about purchasing her flat (which was a two bed or possible a three bed) Hammersmith & Fulham council wanted £70,000
My 2 bed flat was valued around the same time at Circa £150,000
She thought that it was very expensive.
These people do not live in the real world!
DAMIEN RAFFERTY
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Sign Up13:50 PM, 3rd June 2024, About 6 months ago
Reply to the comment left by Beaver at 03/06/2024 - 12:27
My Dad lives in a housing association property
24 hour call system
Cider Drinker
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Sign Up13:55 PM, 3rd June 2024, About 6 months ago
I have just checked the local Social Housing website for 3-bed properties. There are only 5 properties available to bid on within a 10 mile radius of my hometown. They range in price from £485 to £710 per calendar month.
The LHA rate for the area is £550.
I also have a 4 bedroom property let at £575. There is only one similar property within a 50 mile radius of my hometown. It is available at £540 per month but is in an area where good people don’t want to live.
I charge my tenants up to £500 per month for a 3 bed property and for that they get carpets, curtains, EICR, EPC Rated properties, gas safety checks.
When I review the rents next time, maybe I should make sure my rents are 2.5 times the SH rents for similar properties. That way, Shelter’s figures will be about right.
If my tenants complain, I’ll point them towards Shelter’s news article.
Nick M
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Sign Up14:06 PM, 3rd June 2024, About 6 months ago
Shelter are saying that 90,000 new social homes a year for ten years, so fewer than a million, will fix housing. How? That's far less than immigration let alone the decades of under building. It would leave a larger not smaller prs. Am I missing something or are shelter's claims here even stranger that usual?
Reluctant Landlord
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Sign Up15:51 PM, 3rd June 2024, About 6 months ago
this is a non story - stating the obvious.
State provided accommodation is expected (by the users/tenants) to be lower than market rate. Its taxpayers funded basic provision but I bet 99% of tenants don't see it as this.
How low the rent is, is up for interpretation, but it whatever it is, it should still ensure that it covers all costs of providing that accommodation plus maintenance so it complies to the very same housing standards that should be UNIVERSALLY APPLIED across all housing equally. Councils should be making sure maintenance is done in house for best possible value and so they can keep a track of every single property. They should run it like a standalone business - just as a PRS landlord does.
The PRS is there to provide a CHOICE to social housing, and with that comes variance in the types of property, location, size and what it includes (furnished, more modern kitchens/ bathrooms, flooring included etc). The price is reflective.
It's not rocket science that if there are not enough social homes, then the cost of what is left will rise. Supply and demand.
No one disagrees there should be more social accommodation, but the stumbling block will be where it is to be built AND how much it costs to build in the first place. That is why the emphasis is on 'affordable rent' because you simply can't build homes and let them at 'social' rent levels unless something gives like quality or standards etc.
Everyone wants a 4 bed house at the rental price of a studio but the reality is this is not going to happen! It's probably as much the councils fault as it is the tenants themselves. Expectations are too high and they need to be levelled.
A lot of councils are coming unstuck charging very low social rents and now don't have the money for basic maintenance - so forget building further units. The days of really low social rents can only be coming to an inevitable end.
Beaver
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Sign Up16:41 PM, 3rd June 2024, About 6 months ago
Reply to the comment left by Reluctant Landlord at 03/06/2024 - 15:51
"Everyone wants a 4 bed house at the rental price of a studio..."
That's true. And if you sold one of the council houses in our area that has 3 beds and houses one person (I can think of a few examples local to me) but not at a discount then you'd probably be able to buy or build 2-3 flats and house 3 families.
It isn't just a question of the number of properties in the social housing sector. It's also a question of the efficiency with which those public assets are used. And a question of whether they are being given away or not.
I think that there is some value in social housing being at arms length from Councils as when they sell their housing stock unless you've got very good controls in place you don't know for sure that the Council is actually going to build any new houses, or whether that money will go on gold-plated pensions, flexi-time and other benefits for public sector workers. If the government gives councils extra money for fixing pot-holes in roads then you want them to fix the roads; if the government gives councils extra money for housing then you want them to put a roof over somebody's head (unlike shelter).
At least housing associations are focused on housing people, but they should be held to the same standards that the PRS is held to.
Martin Roberts
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Sign Up17:44 PM, 3rd June 2024, About 6 months ago
Imagine a world where Shelter actually used their massive income to help instead of hounding landlords out of the business.
I put a hefty bet that people who donate to this sham charity believe they provide housing or (er) shelter.
Beaver
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Sign Up10:09 AM, 4th June 2024, About 6 months ago
Reply to the comment left by Martin Roberts at 03/06/2024 - 17:44
I bet the people who donate don't know how much government money Shelter has had.
fairwood789
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Sign Up12:14 PM, 5th June 2024, About 6 months ago
Councils building more Council Houses spells even more financial disaster for Councils. Current Building Regulations make building new properties extremely expensive, excluding the land costs. The behaviour of some tenants lead to expensive repair and maintenance. As many Councils are nearly bankrupt, borrowing money is very expensive and there is an absolute guarantee that the Council will experience a substantial loss on every house that is built, making bankruptcy even more certain.
There are many terraced houses that are able to be split into two or more flats but planning restrictions hamper this. However, income from two properties make renting viable for both the landlord and the tenant in most cases.
When there were too few properties to house everyone before the wars, home owners and tenants were forced to take in lodgers so that everyone could have a roof over their own head.
I would love to buy more property, which I am able to do but am reluctant to do. Why? Because 4% extra Land Tax in Wales, double Council Tax on properties being developed or renovated, high gas and electric standing charges, etc, etc,. This doesn't even cover the difficulty in selling on existing property to finance new developments to provide additional accommodation because I have to pay capital gains tax which then depletes my capital so that I can't even afford to replace the existing property with the remaining capital. The 3 person HMO rules , also don't help young people sharing in order to make property affordable.
Just yesterday, my son and I were discussing property prices and rents back in 1980. In our area, there was a similar relationship between property prices and rents back then, as apply now. Realistically, I haven't made any capital gain in real terms. It is just an inflation illusion.
I believe, back in the 70's , the original capital invested was index linked to the time of sale and any capital gain was calculated after index linking. I seem to remember that all or part of this was negated with the application of roll over relief following reinvestment in another rental property.
If more properties could be converted into two or three flats and property developers and landlords were taxed more fairly, then this would go very far towards easing the costs on rents and housing desperate (good) tenants.
Last week we advertised a flat and had more than 50 enquiries in the first 5 days. Even good standard prospective tenants offered £50 a month more than the advertised rent. Previous to that we had more than 150 enquiries on a three bed terraced house, driven partially by a local hospital bringing in an influx of 500 immigrant nurses, doctors and their families to help solve our NHS crisis. I just don't know where they are all expected to live, unless Shelter can help out!