Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Paul Shears
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Sign Up21:21 PM, 19th June 2019, About 5 years ago
I used to live in a tiny house in Sevenoaks - a very wealthy area.
The tiny service garage opposite my small side road house was demolished and over a dozen social houses were built on the tiny site. There was nowhere for these people to park.
All existing neighbours had been parking, with some difficulty, outside there own homes.
Most neighbours, including myself, commuted to the city for work by train and / or car.
We had a very narrow dirt track at the back of our land which gave access to the bottom of the gardens.
The wonderful council informed me that the council were proposing to make the entire area parking permit only and most of the home owners would not get permits as they were deemed as able to own appropriate cars to drive down the narrow dirt track and park on the non existent parking spaces at the bottom of their gardens.
You can well imagine the social tension that ensued.
Particularly when the penny dropped that the social housing tenants had a greater need to park in the over developed area than the home owners.
The land that the home owners properties stood on was just under twelve feed wide.............
I sold up and moved away.
Decades later I am facing the same problem again but now people are renting even small spaces and living with complete strangers with whom they have nothing in common.
Mark Alexander - Founder of Property118
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Sign Up22:12 PM, 19th June 2019, About 5 years ago
Reply to the comment left by ameliahartman at 19/06/2019 - 21:04
Amelia
Let me assure you that many of Shelter's poster and video campaigns are staged. We have caught them out using stock photographs before.
As you say, this was a terrible advert, which has clearly backfired on Shelter based on the comments I have seen on all forms of Social Media over the last 24 hours. It wouldn't surprise me at all if we were to find out those people were actors and the whole thing was staged by Shelter PR people who really hadn't thought the story through too well at all.
If those people are real then more fool them for spending what little money they might have had on a dog and lots of clutter as opposed to Redundancy insurance. They must have realised they were vulnerable but chose to do nothing about it for themselves. The bottom line is that if they are real they have well and truly fallen on their feet despite their financial irresponsibility. I also came from The Midlands and I can assure you that many people from that area work hard and save hard for their whole lives with the dream of retiring to Devon or Cornwall. This couple, if indeed they are real, appear to have achieved the dreams of many people from the Midlands and now have now have the cheek to complain about it.
In regards to the advert not saying what Shelter did for these people, my perception is that that's par for the course, i.e. they latch onto a sob story, or create a highly exaggerated version of a sob story designed to obtain maximum impact. In many cases, Shelter are completely ineffective in solving such situations, but they never admit that of couse. Instead, their advertising implies that donations would enable them to do a better job. Shelter then blame the system and landlords without taking any responsibility themselves for not having provided much if any help whatsoever! Another good example of this is their Christmas advertising, which tugs at the heart string by publishing numbers of how many children will be homeless at Christmas, implying that donations to Shelter will somehow help them to resolve the problem. The reality is very different, because even if somebody was to donate millions, not a penny of that money would be spent by Shelter on housing even one of those homeless children, because Shelter don't provide homes, or even shelters at all do they? !!!
Luke P
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Sign Up23:39 PM, 19th June 2019, About 5 years ago
Reply to the comment left by Hamish McBloggs at 19/06/2019 - 18:10
And to think Scunthorpe were trying to push Selective Licensing through this time last year. We managed to get that dropped by giving them lots of headaches, but can you imagine if the steel works ceases AND the surrounding properties are licensed!
Jonathan Clarke
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Sign Up8:34 AM, 20th June 2019, About 5 years ago
.
The couples sense of entitlement in the vid is incredible!
This blame culture unfortunately runs often through our veins but is gradually changing back again I sense . I see that reversal more in my DSS tenants now than I did 10 years ago when the culture then was to get pregnant have a baby as they were better off . But now there is no 5 bed rate and child benefit has been reeled in so the wake up call is there more now
I`ve showed the vid to a few of my DSS tenants and they too almost gag as its so cringing and so unrepresentative of their lives. The self piteous tone the couple set is so wrong they say and just invokes anger not sympathy. My DSS tenants know full well these days they are not a good bet and so they respect they have to bust a gut to prove to me otherwise . This couple in the vid if asked for a guarantor would I sense just turn their nose up and say, why - don`t you trust me in rather arrogant tone of misplaced entitlement . Many parents live in the real world though and perfectly understand its a tough and many are willing to be guarantors if they can.
Shelter need to get real .
Do they really not understand the need for guarantors.
When protecting deposits became law they did it because some LL`s cant be trusted . I accept that . So i have to take out insurance or lodge it with a 3rd party . I didnt say it was beneath my dignity and why dont you just trust me I`m not a child . No I accepted that the bad apples in the agency game have and do run off with peoples deposits . Why cant they likewise accept that there are bad apples in the DSS game as well . They themselves may not run off with 2 months UC rent but it happens and its happened to me . Thats why I want a guarantor. Dont take it so personal for gawds sake .
Guarantors exist in all forms of life. When I fill in my passport application I dont whinge about having to approach someone who has known me for x years and countersign my photograph to vouch for me . I dont think gosh how embarrassing . I accept the border agencies have a job to do . If i went for a job i would expect my employers to ask my friends/ ex employers etc to vouch for me as a person. I dont take umbrage at that request . I expect to be `looked` at and tested and in fact respect it as I want to be able to prove my worth to the prospective employer .
So Shelter create many of the problems themselves . They just dont get it or / and they are being deliberative subversive They talked about a campaign to get letting agencies to accept DSS. They are targeting the wrong type of agency . The agency Shelter need to target first is the government agency that sets up these so obviously flawed and divisive welfare payment systems. I bust a gut to help DSS tennats . I am being punished by the system
Shelter change your focus
If you want less DSS discrimination - Self reflect
Target the Gov please - not Landlords or Letting Agencies
Try, just try to work with Good Landlords not against them
RichDad
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Sign Up9:17 AM, 20th June 2019, About 5 years ago
Reply to the comment left by Jonathan Clarke at 20/06/2019 - 08:34Hi Jonathon, I agreed with what you've said (and what most others have said about Shelter and their abhorrent video) *except that there is a big difference in the potential embarrassment level between being a Guarantor vs a Witness (for a signature). Any adult that can be a witness, but you'd have to *really trust someone to guaranty that you'd pay their rent arrears and damages. Dare I say it, but many "entitled" people like this couple don't tend to be too trustworthy, especially if they think someone else will pay for them (whether the Govt or the Guarantor). That's what embarrasses them: admitting that they are not trustworthy people.
RichDad
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Sign Up9:26 AM, 20th June 2019, About 5 years ago
Reply to the comment left by Jonathan Clarke at 20/06/2019 - 08:34It may also likely that those in the circles in which many of these "entitled" tenants move, also feel just as entitled, and probably also need a guarantor.
So it would be equally embarrassing for both sides if the credit checks on guarantors fails!
The honourable solution would be for Shelter to act as guarantor for this class of tenants whom they portray as vulnerable victims. That should eliminate this embarrassment and the alleged victimisation/bias against DSS tenants.
Jonathan Clarke
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Sign Up9:46 AM, 20th June 2019, About 5 years ago
Reply to the comment left by Richard Peeters at 20/06/2019 - 09:17Yes you make a very valid point . It must be embarrassing for them for the reasons you have stated. And you are right there are degrees of embarrassment and my example was not really comparable I guess . The more though I think of it is that this couple ( if genuine ) are very far removed from my typical LHA tenants.
One girl I housed the other month was 22 yrs old with 6 mth old baby and mum and dad were only too willing to act as guarantor for their daughter and grandson at the start of their lives and to give them independence. The daughter also had no qualms about asking mum and dad in fact she had done so in advance of contacting me knowing i would be asking. She was in touch with the reality of the modern day LHA / UC PRS . The couple in the vid referred back to another era long gone . I think Shelter have scored an own goal using this particular flawed example to try to prevent DSS discrimination
RichDad
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Sign Up10:12 AM, 20th June 2019, About 5 years ago
Reply to the comment left by Jonathan Clarke at 20/06/2019 - 09:46
Yes, and as others have already noted, *even the Social housing sector expects guarantors if their initial credit checks fail.
Maybe it needs a series of FOI requests to ask Social providers what percentage of their tenancies have guarantors from the outset.
Chris Clare
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Sign Up10:48 AM, 20th June 2019, About 5 years ago
I don't know whether anyone else has seen this, but there is more to this story, some of which suggests that these individuals are not in fact actors. That is, if you believe that the BBC are capable of doing a bit of due diligence, though the leadership debate the other night may suggest otherwise.
https://www.bbc.co.uk/news/uk-england-48038833
Old Mrs Landlord
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Sign Up11:46 AM, 20th June 2019, About 5 years ago
Following the link in Chris Clare's post above I saw a map showing that the two bed rate for the area of our properties is £50-£75 short of the market rent. This is nonsense. The monthly rate is £546.13. We have just installed new tenants at £725 per month and ours was not the most expensive on offer.