Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up7:07 AM, 18th June 2019, About 5 years ago
Reply to the comment left by Jonathan Clarke at 18/06/2019 - 02:05
That's a great point JC
"Its a bit like a working tenant refusing to speak with me and rudely telling me to just contact their solicitor"
The council/LHA/HB/UC/DWP/ pay us, but they refuse to speak to us. It is nuts when u put it like that.
And they can stop the money just like that, quite often on something we can see can be resolved in 20 seconds, quite often a mistake on DWP's part, yet we aren't allowed to alert them of this mistake. Well we are, but they won't listen, saying it has to come from the tenant. So we can go two months with no rent only for DWP to tell us 2 months later, u was right Landlord, that same info u gave us 2 months ago when we wouldn't act, that has now re-instated the claim now everyone has got in a mess.
No communication from them. Or dialogue between us.
Saul Smart
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Sign Up7:31 AM, 18th June 2019, About 5 years ago
To further back up my scepticism on Shelters 'REAL' motivation for wanting to 'supposedly' worknwith landlords that I first posted on page 4 on this thread please.see the following link
https://news.rla.org.uk/shelter-report-needs-more-work/
Does this really look like an organisation that wants to help the PRS and be our 'friend'?
Lets get real and avoid them at all costs.
If they want to collaborate I suggest we all donir theugh our representative bodies not naively give the enemy the inside track on us so hey can twist and turn it to stick the knife in further
Chris @ Possession Friend
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Sign Up8:48 AM, 18th June 2019, About 5 years ago
Reply to the comment left by ameliahartman at 18/06/2019 - 01:15
Shelters Own figures state that 97% of LHA is below market rent ! - that's why Landlords wont take them as tenants, because they can't afford the rent based on what GOVERNMENT restrict their payments ( Plus of course a whole host of U.C issues that help to massively deter landlords )
There is also higher wear and tear, more occupation and usage of the property.
If Shelter 'believe' so much in their clients, why don't they stand as Guarantor for them. - instead of referring benefit tenants who require a Guarantor, onto the L.A - who equally 'dodge' the issue.
All those campaigning for abolition of 'No DSS' - I say, ' Put your money where your mouth is ' and stand as Guarantor for them - No ? thought not.
As for Shelter 'stopping short of lying' - supporting those in the wrong is doing a dis-service to all the majority of lawful Tenants. There are shortages in housing so why should those who have breached their Tenancy agreements - not paid rent be helped to stay in a home that could be rented to a lawful Tenant. There are massive morality and integrity issues for Shelter.
PRIVATE Rented sector is just that, Not Social. You can't tell shops or businesses who to choose as their customers anymore than you can Landlords.
I asked U.C last week how much outstanding rent Tenants on benefit owed their landlord. They replied they don't collate those figures. Basically, their interested in paying out tax-payers money as little as possible, but not concerned with what the claimant does with that money, - to the extent of their obstructiveness with Direct payments.
Jonathan Clarke
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Sign Up8:49 AM, 18th June 2019, About 5 years ago
Reply to the comment left by Mick Roberts at 18/06/2019 - 07:07Thats it Mick . When I told my council that i wasn`t even getting their letters of suspension they refused to adapt their software . They said the staff have to manually prompt sending a suspension letter to me . But at least 50% of the time the council staff forget to manually send me a copy of suspension letter . So i am completely in the dark for up to 4 weeks . Each time they didnt notify me thats say £650 down the drain as i never found out until the pay run 4 weeks later . I` m then also 4 weeks behind the game as i trying to claw that money back somehow . Its an unacceptable way to treat us. They should say sorry mate we shouldnt have done that . Heres that £650 so you can pay the mortgage and not evict the tenant for rent arrears as its not really their fault its ours . But they dont of course they wouldn`t dream of doing the honorable thing .
Imagine your employer suspended your wage on the 2nd of the month and just didnt say anything to you as to the fact they had done that let alone why. Kept absolutely quiet on it but allowed you to come to work every day 9-5 to work for them for the next month . But then at the end of the month when you found no wages in your bank account and you challenged them they additionally then said absolutely nothing to you as to why they hadnt paid your wages and they additionally refused to even discuss the matter in any meaningful manner with you . You would rightly say that employer is not an ethical responsible professional company and you quite understandably would consider handing in your notice and go and work elsewhere for an employer who respected you
Shelter will be monitoring these forums I have no doubt .
I look forward to their view someday to agree with us or to counter our arguments
Mick Roberts
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Sign Up8:57 AM, 18th June 2019, About 5 years ago
Yes JC,
We got the same in Nottingham, for about the last 4 years, their software no longer works when sending us their letters of suspension, as u said earlier, we only know when no rent comes in, whereas 4 years ago, you may have got told 4 weeks before the next 'rent cheque', so u had time to act & get them what they need.
In Nottingham, we are probably getting 1% of suspension letters due. They acknowledge don't do it any more. Budget cuts maybe.
That's exactly it, they wouldn't treat a working person like that, yet they ask them to behave like working person.
Clint
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Sign Up10:55 AM, 18th June 2019, About 5 years ago
Amelia, I am extremely surprised at the points you have made since you are a joint landlord with your husband and should have a lot of experience in renting. Without being rude or being antagonistic towards you, I have come to the conclusion that you and Shelter are not in the current Landlord world and it appears to me that your rental business is in a different planet. From the very lengthy comments you have written, I do however see that you are trying to do what is best for tenants, and like I believe most landlords wish to run an honest rental business for the good of all.
I have written below in point form in order to be as concise as possible:
• Section 21 should definitely not be banned as it is not a revenge eviction and for those that have misused it for revenge evictions, the law has bee tightened to avoid this altogether. The revenge eviction you have referred to, is not possible as, if the tenant got the council involved and they served a notice, a section 21 could not be used. Landlords do also need to retire and would not necessarily want to be renting their properties till they die where they are hounded by very many ridiculous laws and bodies such as Shelter. I name Shelter as, I have had first-hand experience with them.
• I am extremely surprised that your daughter had to go to the extent of having to carry out the gas certificates (which is a serious matter by law) and arrange for the boiler having to be repaired. In this case, the simplest thing that Shelter or you should have advised your daughter to do was to go to environmental health and they would have served a notice on the landlord where he would have had to repair the boiler in a timely manner. I don’t believe that one requires a highly paid organisation such as Shelter to resolve such a simple matter. CAB would also have been able to provide her with this simple advice.
• To have a level playing field, I have absolutely no objection to a tenant getting legal aid for illegal eviction where the taxpayer funds this however, I have every objection to the legal team being paid whether they win or lose. The case at present is that if they win, the landlord pays their costs and if they lose, the government pays their costs. At court, I had a barrister when attempting to settle a case where I was trying to evict a tenant who owed me over £5000, the barrister requested £2000 in fees where he only attended at that point once and stated that if I let the case run on it would cost me a lot more and in their case they had nothing to lose as they would get paid if they won or lost. As you will appreciate, it is highly expensive having a solicitor and barrister represent one however, in a truly level playing field, if the tenant loses, the Landlord should also be entitled to have barrister and solicitor fees paid for by the government if they engaged one.
• I believe that the landlord that gave your daughter two months to vacate the property that he wanted to live in did so quite rightly in that he rented it out whilst he was away. Surely, there is nothing wrong with the fact that he wanted to live there and I assume that was his only place of residence. In a case such as this, surely it is better that the owner rented his property rather than left it empty for 5 years. I take it that the property was not for rental purposes only. The landlord as I see it followed the right procedures in gaining his property to live in. Putting myself in your daughter’s place, I would more than likely not be happy but simultaneously would not be disgruntled with the landlord or, I would not feel that I was unfairly treated.
• I believe that most landlords that advertise “No DSS” are basically being cautious as DSS are high risk and insurance premiums are also higher due to the risk level. Many landlords just want to live their normal lives without going bankrupt due to rent not being paid and properties being thrashed out and in saying “No DSS” a landlord I believe is just minimising risk. I am one of the landlords that do accept DSS and in fact advertise as DSS accepted however, more recently with the introduction of UC am far more careful and more and more inclined to avoid such tenants due to a high level of rents not being paid and then having first-hand experience with Shelter fully supporting such tenants. I think taking on DSS requires a more specialist landlord who has been in the business for a long time.
• I believe Shelter should persuade the government to make it unlawful that “Buy to Let” mortgage providers demand that a property is untenanted on the point of sale. In nearly all cases, mortgage companies require that the property is empty without a tenant following completion of a sale although, the sole purpose of the property is to let out. This would considerably reduce the number of section 21 notices being served when a landlord wants to sell which quite rightly should be their legal right.
• As repeatedly stated on this and many forums, DSS rentals would easily be resolved if Shelter act as guarantors. Surely you Amelia must see this as a good step forward as you are adamant that “No DSS” should be banned and you feel that DSS tenants are not a higher risk than working tenants in terms of losses to the landlord.
• Your article concentrates a lot on landlords selling up. I think if this is happening a lot more than before, surely the question why they are doing this should be addressed. I think you will find it is bad press against good landlords and Shelter adding fuel to fire that is causing landlords to flea from this otherwise respectful business. If you really want to help tenants, my advice would be to help prevent the ban on section 21. If section 21 is banned, landlords will flea in droves and there will be far more homelessness.
I believe the points that I have listed are not only my views but those of hopefully most landlords.
Jonathan Clarke
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Sign Up11:27 AM, 18th June 2019, About 5 years ago
Reply to the comment left by Clint at 18/06/2019 - 10:55
Excellent measured post.
Whiteskifreak Surrey
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Sign Up11:32 AM, 18th June 2019, About 5 years ago
Reply to the comment left by Clint at 18/06/2019 - 10:55
Excellent, well written post. Thank you.
I would add that Shelter overwhelmingly supported S24. That resulted in rents going up:
https://www.propertywire.com/news/uk/rents-increased-by-an-average-of-2-6-in-britain-in-year-to-may-2019/
Who would have thought?
Now it looks as Shelter supported the rent increase.
IMHO Shelter is mainly a political organisation, and not a very economically educated one.
Mark Alexander - Founder of Property118
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Sign Up12:00 PM, 18th June 2019, About 5 years ago
Reply to the comment left by Whiteskifreak Surrey at 18/06/2019 - 11:32
It was very clear that S24 would result in rent increases because a watered down version in Ireland had already proven that to be the case. Shelter were well aware of that.
A cynic might say that increases in homelessness actually benefits Shelter, because they are likely to receive even more support from the economically uneducated, who will also blame landlords for raising rents..
ameliahartman
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Sign Up23:45 PM, 19th June 2019, About 5 years ago