Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Clint
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Sign Up8:39 AM, 17th June 2019, About 5 years ago
Reply to the comment left by ameliahartman at 17/06/2019 - 01:50
Am I missing something? You have given all the reasons why you yourself should not be supporting Shelter. As you say the law is flawed, surely you and Shelter should be supporting the Landlord and not be taking advantage of the situation.
Shelter should be thanking Landlords and fully supporting them for being there to shelter homeless people and not doing their utmost to drive them out of the sector. Shelter is a “Charity” where their business structure is geared to utilising Landlords to provide the charity by a well-established way of having Landlords provide free accommodation for as long as possible.
Amelia, surely since you say the law is flawed, you and Shelter should be doing your utmost to close all the loopholes and support the Landlords. No Landlords = No accommodation = More Homelessness.
Sorry to say this, but your argument is totally flawed and you have pointed out all the reasons why Shelter should be wound up.
Jonathan Clarke
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Sign Up9:14 AM, 17th June 2019, About 5 years ago
Reply to the comment left by Mark Alexander at 17/06/2019 - 07:30This is powerful evidence Mark . To overcome and work with Shelters apparently entrenched anti LL position appears maybe to be a step too far then even if they were to be seen publicly to change their approach / direction and perception of LL`s ? Sometimes beleaguered organisations can turn it around with massive PR input . Sometimes not
I guess the question is then for me is are they mortally wounded in the collective eyes of LL`s to turn this around or should they be given a chance to rectify . Or should they be sidelined and progressive LL`s look to align themselves and have talks with other bodies who are not so perhaps politically motivated . I have had in the past fleeting encounters with the likes of Crisis , Salvation Army and with local Winter Night Shelters where i am . But i dont know their true ethos and motivations . Apart from that I work largely on my own with my own council to house the homeless. They too have a significant negative approach to LL`s. I have tried over the years but always get shunned . But I never give up . I am meeting with the Director of Housing soon to address the conflict. We both need each other in truth
Our collective PR needs some addressing maybe, as to get to this stand off position takes two to tango. But from my biased perspective I dont see the RLA , NLA sound off against tenants in fact they seem very mild in comparison to Shelter .
Its the `making money out of homelessness ` bit which can of course bug many . I appreciate that. On a larger stage i can see that irks Shelter but on a local level Ive lost count of the times when my hand has been shook from the desperate people who come to me from hostels, tents, B&B`s, sofa`s , the streets . They are so very very grateful I put a roof over their head.
Shelter doesnt seem to appreciate me
But there is beauty in all `beasts`
Mark Alexander - Founder of Property118
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Sign Up9:28 AM, 17th June 2019, About 5 years ago
Reply to the comment left by Jonathan Clarke at 17/06/2019 - 09:14
Of the big Charities you have named, the salvation Army are the best in my opinion. However, their religious roots do not appeal to a lot of people. They are, however, my Charity of Choice, even though my Nan, who wore the Sally Army Uniform with pride, never approved of alcohol.
There are many local Charities that support homeless people and do it very well, as you know, but they don't have the same level of political sway as the likes of overpaid gobshites at the top end of the Shelter hierarchy .
Mick Roberts
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Sign Up9:41 AM, 17th June 2019, About 5 years ago
Reply to the comment left by Mark Alexander at 17/06/2019 - 07:30You telling me about Selective Licensing causing Homelessness.
Here is a part of email I had send off to Nottingham Selective Licensing Brainbox's yesterday, not a few days goes by without Selective Licensing making mine & my tenants lives worse.
Licensing creates a problem where there wasn't a problem before.
Please tell whoever these words aren't nice, Nottingham have a big problem housing people at the moment, which Licensing aren't seeing as you're at the opposite end of the spectrum, & these words do nothing to make Landlords think they want to work with Nottingham Council. Especially when a Landlord has done nothing wrong.
"If the licence is refused you will not receive a refund, you will have to reapply for the licence and you will have to pay first part of the application again.
"If the Council does refuse your application you will receive details of the reason why it has taken this course of action."
I know of no other organisation on the planet that sends words out like this, making/forcing/insisting the person pays the WHOLE LOT again! When he has done nothing wrong.
I get this applied to me & the tenant of that particular house will be paying this increased cost. They know this. I wish to sell a lot of 'em, but can't cause it's tenants home, & tenant has to pay for all outgoings.
What organisation would act like this? £360 for nothing? And do the whole lot again, when the authority has all the info? All this doing is making more Landlords sell & the end loser is the tenant. The good tenant in the good house with the good Landlord. Yet this scheme was supposed to help tenants, but has done nothing but make lives much worse for the majority of Nottingham tenants who already had good houses.
Some of u officers, U, Tom, Waqar, Wiqas, Paris, u need to be raising your voice & saying when u think some'at is wrong. As at the moment, u getting the flak for this, yet it's not your fault. Someone else with no compassion for either tenants or good landlords is sending out ridiculous hatred stuff like this.
I know a few other Landlords who have also had wrong admin by the council & only get it corrected when they have to contact Councillor Linda Woodings.
Nitzan
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Sign Up9:52 AM, 17th June 2019, About 5 years ago
Thanks for alerting us.
From their questions it looks like they are aware that 'we' don't like them.
The only places to air our opinions was in the 'Other' option of each question. So I did it there. Happy to share what I wrote:
"I don't think that anyone becomes a landlord to provide homes for people. It's a by product. Maintaining a BTL is hard work and costly and is a business. I want to provide a good home for my tenants as long as they are good tenants too. I think this answer option reflects Shelter's bias toward private landlords."
"It is extremely unfair for landlords/ladies to be presented in the media (and by Shelter) as greedy and inhumane. Most of us are hard working and fair and all we want is to provide a good home for a fair return. Properties in the UK are expensive to purchase and maintain and some tenants (certainly not all) don't appreciate it. To have to deal with that plus bad press from the media and Shelter, plus vengeful government regulations, makes it hard for us to keep our businesses going. The only reasonable consequence is the reduction in available stock and higher rents."
"For Shelter to take a balanced approach and support both landlords and tenants in making sure this market is not overly regulated and unfairly taxed will support both landlords and tenants. "
Michael Bond
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Sign Up10:18 AM, 17th June 2019, About 5 years ago
I have also completed their questionnaire and I hope I have left Shelter in no doubt of what I think of them and their activities, without any f*****g and blinding. But I have not completed the relevant boxes on the TWO occasions when they ask for my name and email address. It would not be too difficult for them to trace me and make my life as a landlord difficult if I did so.
Nitzan
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Sign Up10:25 AM, 17th June 2019, About 5 years ago
Reply to the comment left by Michael Bond at 17/06/2019 - 10:18
Hi Michael, I left them my name and email address if they want to contact me. I'm not afraid of them and I was respectful. But I don't need their newsletters...
I must admit, I don't get the sentiment expressed by many of the comments above - are we seriously afraid that an organisation like Shelter will hound us personally?
Turmoil 2
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Sign Up10:44 AM, 17th June 2019, About 5 years ago
Reply to the comment left by paul landlord at 14/06/2019 - 15:50I totally and utterly agree with you Paul.
In the many years of being a "good" landlord with the usual mix of excellent tenants right through to appalling ones, on 3 or 4 occasions, Shelter has become involved. They totally and utterly reject that a tenant who has completely trashed a house and is subsequently in thousands of pounds of arrears has done anything wrong! Paper shifting, biased blatantly towards a tenant , unhelpful and unsympathetic towards a landlord they are, in my opinion, are a waste of time.Why do they not spend some of their money building affordable housing rather than a monolithic structure which achieves little but promises much.
Freda Blogs
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Sign Up11:08 AM, 17th June 2019, About 5 years ago
Reply to the comment left by Rick Stanley at 17/06/2019 - 10:44
Rick - sorry to hear you have had such bad experiences and that Shelter have acted as they have. Have you responded to the survey and cited these cases? Shelter probably have the info in the archives, but your experiences offer very powerful responses to the survey so that Shelter (or more likely a company running the survey and analysing the responses for them) has that information at the forefront when reviewing the survey replies.
You have the opportunity to deliver very powerful messages to them, and I hope that you (and others with similar experiences) will do likewise to get really get the message across about how Landlords feel about them.
I think we should also ask Shelter when and where the survey responses will be published.
Luke P
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Sign Up12:10 PM, 17th June 2019, About 5 years ago
Reply to the comment left by Clint at 17/06/2019 - 08:39
And for every non-paying, ‘bad’ tenant being assisted by Shelter to remain at all costs there’s a potentially excellent well behaved tenant willing to pay that is being blocked from utilising that property.