Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Mick Roberts
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Sign Up11:55 AM, 15th June 2019, About 6 years ago
Reply to the comment left by Seething Landlord at 15/06/2019 - 11:46I've done about 7 Sec 21's over last 7 years or so. All for rent arrears & damage to house. As to go another route would have been having to provide proof & evidence that we know Judge would chuck out & give tenant longer to do more damage & rent arrears.
Yet my Sec 21's would go down on their books as No fault.
I've only this week been talking to the Hierarchy in the council saying the Homeless Dept are STILL NOT asking the Landlord why he issued the Sec 21. There is no record.
I've said if u ring him AFTER the tenant has gone, you will find out why. Not always before as he may lie as to not delay the process.
But afterwards, we get the truth.
As in Nottingham, most I am seeing are cause of Nottingham Selective Licensing http://www.selectivelicensingtruth.co.uk
Mike T
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Sign Up18:07 PM, 15th June 2019, About 6 years ago
Reply to the comment left by Binks at 13/06/2019 - 17:36
I have completed the survey. Difficult not to take the opportunity to have a rant about them being anti-landlord etc. etc.......
Clint
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Sign Up18:08 PM, 15th June 2019, About 6 years ago
Reply to the comment left by ameliahartman at 15/06/2019 - 00:44Unfortunately, having read your first paragraph, I don’t think you are really aware of what Shelter are trying to achieve. The very fact, where you admittedly stated that Shelter provide legal representation to tenants who owe thousands of pounds, show that Shelter have no interest in supporting Landlords and are in fact only antagonising them, and treating them like it is their duty to house anyone, irrelevant of the fact that the tenant/s are not paying rent. Shelter do not take into consideration that landlords also have to make a living and are not a charity.
All your second paragraph tells me is that Shelter attempt to help people who are threatened with homelessness to find new tenancies or to keep the ones which they already have to the detriment of the poor landlords. In this process, do Shelter concentrate on the real reason why the tenant has been made homeless? I doubt it. The reason is more than likely to be rent arrears. I quite agree that Shelter try to keep tenants in accommodation they already have no matter what, even if they are deliberately not paying rent and causing the landlord to become bankrupt in the process. I know this to be the case as it has happened to me where an anti-social tenant who was in months of arrears was fully supported by Shelter with a barrister and solicitor where the money was coming from the taxpayer. I am happy to say that fortunately, I have not been made bankrupt.
Your third paragraph says it all. If they are trying to help homelessness, I for one would definitely accept these tenants if Shelter acted as a guarantor and with the money that Shelter are provided with, I cannot see why they do not provide homes and act as a guarantor. Shelter are of course well aware that they would never be a guarantor as, they would go bankrupt but want the landlords to take all the risk where certain tenants are high risk.
By my books, section 21 is by no means a revenge eviction. I have been renting since 1996 and over that time have evicted many tenants and I would say about 95% were for rent arrears and about 5% for being an absolute nuisance. I cannot see where the revenge evictions come from. As a landlord, it is in my interest not to have empty properties and only evict when absolutely necessary. At present, I have numerous tenants who are in arrears due to Universal Credit but I am not evicting them as, it makes sense from a business point of view to sometimes just lose two months’ rent and to arrange to have the rent paid by UC directly to the landlord. So all in all, I find it is better not to evict a tenant if one is getting some rent as in the whole process of eviction and finding another tenant (who may once again not pay the rent), a landlord is more likely to lose far more in terms or cost and time spent. Unfortunately, it is the government and bodies like Shelter that have created a culture where tenants who do not pay their rent are sympathetically supported and often get discretionary payments to pay the rent money they decided to go out and spend.
I believe that the National Landlords Alliance have done an extremely good job in exposing Shelter in showing what they actually do which has been destructive. Shelter are now trying to do something in having been exposed by starting this landlord survey which hopefully will lead to something constructive in respect of good relationships with Landlords which should hopefully lead to working together for the good of all.
Amelia, I am not attempting to offend you in anyway but all I have written is from my perspective and from what I have experienced or witnessed over the years.
Mike T
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Sign Up18:25 PM, 15th June 2019, About 6 years ago
Reply to the comment left by Clint at 15/06/2019 - 18:08
Well put Clint.
Lyndon Whitehouse
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Sign Up19:29 PM, 15th June 2019, About 6 years ago
As a portfolio LL and letting agent I have answered and offered further input.
I only see engagement as positive- I’m a bloody good landlord and they need to know that most of us are!!
Darren Peters
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Sign Up19:35 PM, 15th June 2019, About 6 years ago
I have an uncomfortable feeling about Shelter talking as though with legitimacy they have no right to and this survey is part of that propaganda. They aren't part of the government or an authority on anything. Yet they are the 'go-to' big mouth opinion-giver for the media and councils.
The new 'How to Rent information' we supply to tenants even has Shelter contact details alongside Citizen's advice's details. Why not other charities, why does Shelter get first preference? The only thing it beats other homeless organizations to is the amount of money it takes in, not its effectiveness by any measure.
Joe Armstrong
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Sign Up21:02 PM, 15th June 2019, About 6 years ago
Reply to the comment left by Clint at 15/06/2019 - 18:08
Well written Clint. Bang on. In discussions where Shelter is being lauded as a wonderful charity who stand up for the poor tenants against greedy uncaring landlords I ALWAYS wait and play my trump card which is: 'So, if Shelter have faith in these tenants why don't they just stand guarantor'? And that puts an end to it.
Frederick Morrow-Ahmed
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Sign Up21:47 PM, 15th June 2019, About 6 years ago
Reply to the comment left by Darren Peters at 15/06/2019 - 19:35
Absolutely spot on Darren!
"They aren't part of the government or an authority on anything. Yet they are the 'go-to' big mouth opinion-giver for the media and councils."
My definition of a charitable organisation is one where the organisers, managers and workers all have a day job and then contribute part of their spare time pro bono in running the charity. Not one where the staff and top dogs are paid almost as much and often much more than the Prime Minister.
I don't think there is a single 'charity' that passes muster by this definition. Yet they all solicit money from the public et al for 'charity'.
Perhaps Ms Polly Neate might like to lead by example, get a day job, give up the £122,000 odd she gets from 'Shelter' (provides no shelter to anyone), and work pro bono for the cause she purports to love so much.
Or am I being too radical?
Appalled Landlord
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Sign Up22:54 PM, 15th June 2019, About 6 years ago
Reply to the comment left by paul landlord at 14/06/2019 - 15:50
Hi Paul
I was sceptical, but had a look at the form anyway. I have filled it in anonymously, and taken the opportunity to give the recipients some home truths, in answer to the question “How do you think Shelter can work better with landlords?”
Get senior managers to stop lying on TV and in writing:
https://www.property118.com/misleading-shelter-finance-report-figures/
https://www.property118.com/truth-not-matter-shelter/
Get Beales to stop bullying letting agents:
https://www.property118.com/shelter-shocked-result-10-no-make-4-7-maybe-zero/
Stop trying to drive landlords and agents out of business:
https://www.property118.com/free-advice-shelter/
Stop enabling delinquent tenants to defeat eviction proceedings.
Leave the political agitation to political parties - donations and legacies should not be used for that. Act like a charity by doing charitable deeds - that’s what the donating public expect you to do.
Until then, landlords will call for Shelter to be boycotted for being liars and bullies as described in other articles that are listed at the end of this:
https://www.property118.com/boycott-shelter/
Dr Rosalind Beck
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Sign Up23:14 PM, 15th June 2019, About 6 years ago
Brilliant summary AL. Of course the huge range of substantive points you make will not be answered, as they cannot be.