Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Clint
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Sign Up16:15 PM, 23rd June 2019, About 5 years ago
I fully agree with you Michael and in engaging with Landlords who are the suppliers of rental accommodation we could all work together constructively to reduce homelessness. It makes far more sense for Shelter to engage in this forum rather than waste time on a survey which provides nothing more than LLs statists in relation to their rental business.
I should have answered to “Other” in question 10 of their survey where I should have written “Engage in Property 118” forums.
I personally find it quite shameful that Shelter say “They are not interested. It has to come from Landlords”. This site is full of what comes from Landlords. Surely they cannot be that ignorant.
Michael Barnes
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Sign Up16:33 PM, 23rd June 2019, About 5 years ago
Reply to the comment left by Clint at 23/06/2019 - 16:15
Or even if they were to just engage 1-1 with the likes of Mick Roberts and other big LLs on here; it does not have to be public (where one Shelter post would likely get lots of vitriolic responses, making a reasoned debate difficult).
Michael Barnes
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Sign Up16:42 PM, 23rd June 2019, About 5 years ago
Reply to the comment left by Clint at 23/06/2019 - 16:15
Their questionnaire seems to have been written from the point of view that they already know what all the issues and related view points are and are only after statistics on proportions of LLs who hold each view.
This is shown by the ridiculously small space given for providing free-text answers.
They are also only going to get responses from the good LLs who try to do right by their tenants, because the others (frankly) won't give a damn (my dear) and won't engage.
However, they may get some insight into how their approach is adversely affecting such LLs and their tenants (whilst probably not having any effect whatsoever on criminal [the law is an occupational hazard] and rogue [don't understand the law or don't know the laws exist] landlords)
Mick Roberts
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Sign Up17:03 PM, 23rd June 2019, About 5 years ago
Reply to the comment left by Michael Barnes at 23/06/2019 - 16:42
Yes they don't talk to me cause they know I will give if them blunt & they don't like the truth.
And your words spot on. The Rogue's don't come forward & their/Govt/Council policies end up hurting the Good Landlords who was doing everything proper, which in turn ends up hurting the good tenants who in turn have done nothing wrong & they end up getting rent increases, evictions from Landlords who's playing ball & still get penalised, not being able to get anywhere cause of the shortage, or now lack of funds for new bathroom, kitchen etc., cause some Bright spark in power wanted that extra money for Clause 24 tax for Osborne Tory Toffs, Licensing Admin employ loads of officers to tell me my Gas certificate is good, UC direct payment to tenant to buy some new trainers, & the list goes on.
Mark Shine
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Sign Up22:25 PM, 23rd June 2019, About 5 years ago
As the shelter survey is 1. anonymous and 2. reasonably well publicised in the relevant circles on the net.... I imagine many of the manipulative anti/h8r types are more than likely to be inclined to ‘muddy the waters’... so surely the authenticity the results are likely to be heavily compromised?
Seething Landlord
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Sign Up23:55 PM, 23rd June 2019, About 5 years ago
Reply to the comment left by Dr Rosalind Beck at 23/06/2019 - 22:35
The impression I have gained from reading most of her posts is that despite her willingness to accept benefit claimants she is actually very selective and carries out her due diligence to a greater degree than I suspect others do. Unlike Mick she has not specialised in taking benefit claimants but has considered them on their individual merits along with all other applicants. Maybe her experience working for a Local Authority housing department and large Housing Association have given her the skills and experience to identify and avoid potentially troublesome tenants, which could be the key to her success. She has empathised with Mick after watching his videos and also appears dismayed at the prospect of everything changing for the worse with the roll out of UC.
As you say, she appeared from nowhere just a couple of weeks ago but so what? She has stimulated a huge amount of discussion in that short period, with some helpful insights into the working of the benefit system and an alternative approach to tenant selection and landlording in general. She has ruffled a few feathers but nobody has to follow her example and I have found her contributions a refreshing change.
Old Mrs Landlord
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Sign Up9:39 AM, 24th June 2019, About 5 years ago
I have followed Amelia's posts from the start and never had cause to doubt that she is a genuine landlord. I agree with Seething Landlord that she has posted information which has served to bring out the range of varied experiences of those who house benefit tenants. She has shown that she has the time, energy and inclination to devote to detailed vetting of potential tenants and ongoing monitoring and support of the tenancies of those who survive her rigorous vetting procedures. Equally importantly she has shown that, despite saying one of her reasons for becoming a landlord was to make lots of money, now she and her husband are retired and have other income and most of their mortgages paid off, she is satisfied with only about £30 per property per month profit. If she has recognised in her retirement that money isn't everything and if devoting her time to helping people who have fallen on hard times gives her satisfaction and makes her happy, who are we to criticise? Sure, she might come across sometimes as a cross between Goody Two Shoes and Lady Bountiful but there is certainly room in this world for more of that ilk to balance out the exploititative landlords who bring the sector into disrepute.
Equally, she may need to modify some of her views about Shelter and about landlords who are not in a position to take her line with benefit claimants as they are struggling to avoid bankrupty due to the actions of government which are supported by and, in the case of abolition of Section 21 actively lobbied for, by a charity which logically should be doing everything to support private landlords to continue to provide accommodation and to keep rents affordable. Posters on here have been able to enlighten Amelia about the true nature of Shelter's legal support for delinquent tenants against landlords and about their agitation for removal of S21 which she rightly sees would be a disaster for landlords. We are still learning from each other and I feel she should not be discouraged from posting by being called a troll who is not a real life landlord. (Of course Seething Landlord may be a bit sensitive about this accusation as on this platform he has himself previously been subject to the same accusation.)
Michael Barnes
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Sign Up16:24 PM, 24th June 2019, About 5 years ago
Reply to the comment left by Whiteskifreak Surrey at 24/06/2019 - 14:13
1. amelia says she is not connected with Shelter, so asking her for Shelter's opinion is pointless.
2. Amelia has said S24 is wrong. I don't expect her to comment on S24 per se, but hoped she might comment on the apparent contradiction between Shelter's stated aims and their action is supporting S21.
3. I believe (but have not gone back to check) that amelia has states that getting rid of S21 would be bad.
Dr Rosalind Beck
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Sign Up16:27 PM, 24th June 2019, About 5 years ago
Haha. It is very interesting to me how people can profess loyalty so quickly towards a person/ persona whom they don't know and whose comments have not in any way been verified, against someone - me - who has campaigned ceaselessly over the last 4 years for landlords, without receiving one penny for my work.
Google my name and you will get an idea of what I and other landlords I have collaborated with have done. Google her name and tell me what you find. Then tell me off and call me names again.
And in terms of Shelter and how they use the data we have given them don't hold your breath for anything positive. The latest I heard they are now 'campaigning' against sex for rent - in the process once more focusing on demonising the lot of us.
Old Mrs Landlord
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Sign Up16:59 PM, 24th June 2019, About 5 years ago
Reply to the comment left by Dr Rosalind Beck at 24/06/2019 - 16:27
Ros, I'm sure no-one on here is against you, quite the contrary, but we must all be prepared to read posts from others who do not agree with us. Neither can I see anyone who has "professed loyalty" to the person in question, merely defended her right to post her personal views, whether or not they coincide with those of the majority on this site. When she has stated things which are not correct she has been challenged. A couple of times she seems to have contradicted herself and has been asked for an explanation. She hasn't always been able to give a satisfactory answer, sometimes simply ignoring questions, and no doubt people will draw their own conclusions. Regular visitors to this site will be well aware of your efforts on behalf of landlords, in particular campaigning against Section 24. Regarding Shelters latest, I think any person offering accommodation in return for sex deserves the worst Shelter can throw at them - far better use of their resources than supporting S.24, removal of S.21 and rabble rousing the public to invade the offices of letting agents, intimidating the staff.