Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
ameliahartman
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Sign Up3:02 AM, 22nd June 2019, About 5 years ago
ameliahartman
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Sign Up3:24 AM, 22nd June 2019, About 5 years ago
Jonathan Clarke
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Sign Up6:43 AM, 22nd June 2019, About 5 years ago
Reply to the comment left by ameliahartman at 22/06/2019 - 03:0250% of my whole model was built on that premise back in the day. LHA historically in my area on some estates paid handsomely above private rents . The Govs eyes were not on the ball for 10 years or more . I took advantage .Because of the LHA freeze that business model was curtailed but some areas of the country were exempt where the imbalance and risng rents made homelessness go through the roof and LHA rates were unfrozen through the back door . I got a 3% rise in April . And rises in the 2 previous years as well . So pockets still exist where LHA is viable and I`m in the SE.
Also I employ enhanced LHA strategies to boost income . It would be crazy for the Gov to let the LHA/ UC system collapse so the government is just doing enough to provide incentive to keep it on an even keel. It let it run away with itself so now attempting to bring it back in line which is fair enough . Trouble is they overcooked it and the situation was exacerbated with other parallel measures . (eg s 24) . The hidden homeless has increased and that is very hard to document. That will spill over one day and I am sure affected parties will motivate and coordinate themselves in time to become a more politically active direct movement just like we see in the climate change folks now . The dispossessed tenants of this country time will come when they get co ordinated to say enough is enough . Shelter may be the catalyst for this but I suspect a new organisation is more likely - Generation Rent may take the lead
Jonathan Clarke
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Sign Up7:34 AM, 22nd June 2019, About 5 years ago
Reply to the comment left by ameliahartman at 22/06/2019 - 03:24There is a big disconnect between tenants and LL`s so tempers get frayed on both sides . LL`s can treat tenants badly and likewise tenants can treat LL`s badly . Its a two way street
Housing is a priority just behind water and food in the `must have` stakes and so that makes it get extra heated if someone tries to take it away . If I was a good tenant and served a sec 21 after being there 10 years and thought i was going to spend the next 10 years there I would be perhaps too be devastated . I would get angry and lock horns. But that is because I was naive and didn`t realise the rules of the game when i entered that contract . The tenant therefore has often a false sense of security and their perspective is blinkered . I have sympathy of course on a human level but even if Shelter dont want to use their millions to become a guarantor they perhaps should provide a personal advocate volunteer to sit down with anyone before they sign a tenancy to 100% ensure they do know what they are signing up to , I as a LL can only explain so much to a prospective tenant at the time and explain what a sec 21 is . They nod nod nod in an appeasing manner because they are not focused on a sec 21 they may receive 10 years down the line they are more focused on what wall paper to get and where the TV is going to go . I understand that
Shelter should perhaps be there at the start of the tenancy so they dont have to be there at the end so much ?
As a tenant when served a sec 21 that conversation they had 10 years ago would be probably be a distant vague memory. They would gradually come to realise though that its not their home really its just a temporary arrangement. Thats upsetting and they may lash out disproportionally as being made homeless is a naturally a big stressful fear
I could get that feeling with my residential. Ive been here 25 years and think of it totally as my own but on a day to day basis I forget that when the mortgage term ends ( I`m on an IO mortgage) if i dont pay it off it wont be mine anymore and the lender will take it off me. That would be my reality check.
I may react like a tenant does and try my level best to stave off repossession by going to the courts and locking horns and having a sit in and reverting to base animal survival instincts. But I also would know deep down that the lender was right and i was wrong and I am just trying to make it worse for them to make myself feel somehow better as i am angry fearful at myself really not them because I realise I have misjudged a crucial aspect of my life plan and that`s a hard kick in the teeth to take . My friends ( perhaps Shelter ) may egg me on saying dont hey dont give up without a fight, stay strong etc so i again get a false sense of perspective of my position as peer pressure and some parts of society normalises my behaviour
So time often gives a false sense of ownership to the tenant . The clashes occur because tenants thinks its their home and acts accordingly . The owner thinks its their home and acts accordingly . Its a collision course waiting to happen . The owner will naturally win because the Land Registry is the adjudicator . The bit in between gets messy and thats why we need baliffs and police to retrieve homes and forcibly remove tenants if push comes to shove .
Old Mrs Landlord
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Sign Up7:37 AM, 22nd June 2019, About 5 years ago
Reply to the comment left by Jonathan Clarke at 22/06/2019 - 06:43
A very revealing insight into another world Jonathan! Meanwhile, in another part of the country we have tenants, a married couple, taken on eleven years ago when the LHA rate of £450 for a one-bed matched the rent we were asking. The LHA rate is now £423.80 so we know a rent increase would make these good tenants homeless. They are topping up their rent from other benefits so we, and our working tenants whose rents have risen over that period, are effectively subsidising them (over and above what we subsidise them through our taxes of course). Locally, most couples in their position are now living in HMO rooms or tiny bedsits rather than the decent one-bed self contained flats they would have had access to a decade ago. This is one tenancy out of six. If we had a large portfolio of LHA tenancies as you do it clearly would not be possible.
Mick Roberts
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Sign Up8:56 AM, 22nd June 2019, About 5 years ago
Reply to the comment left by Clint at 22/06/2019 - 00:14
Brilliant words Clint. This should be took up the chain:
I totally fail to see why Shelter so strongly supported Section 24 when they say they are an organisation to support homelessness. In what sense whatsoever, does section 24 support homelessness? As far as I can see it only adds to homelessness and it is plain common sense that there would be less landlords and less homes to let out which equates to less homes being built.
Mick Roberts
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Sign Up9:18 AM, 22nd June 2019, About 5 years ago
Reply to the comment left by Jonathan Clarke at 22/06/2019 - 06:43
Same here JC.
One stupid thing of LHA by the Govt in 2008 was that they was paying £229 the 5 bed rate for any house in Nottingham.
I bought 2 x 4 beds & 1 x 5 bed in 2008 for my tenants just cause the rate was high. Too High. I told the authorities this years later when they removed the 5 bed rate.
I once put a woman with 5 kids I think in a 2 bed house worth £104pw, & got £229pw.
HB said u can't do that, u can get a Mansion in the Vale of Belvoir for that.
I said Listen, if u gonna' pay it, I'm gonna' take it.
I also got slated for putting so many in small house.
I said Listen again.
I had two mothers outside that house. Both homeless. One with 1 kid, one with 5 kids. BOTH HOMELESS.
Are you telling me you would have left 5 FIVE kids homeless? I only left 1 kid homeless. Tough choices, but blame the council for not housing them. I did house them.
JC we in Nottingham has also had rise in 3 & 4 bed rate all hush hush quiet. I heard from someone with knowledge, London was getting so bad with shortage or workers with families.They had to increase the LHA rates so that some could still afford to live there. But we supposed to be in a 5 year freeze.
Seething Landlord
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Sign Up9:44 AM, 22nd June 2019, About 5 years ago
Reply to the comment left by Mick Roberts at 22/06/2019 - 09:18I am starting to see why the switch to UC will be so problematic for landlords who have used the strategies revealed by you and JC. Once tenants have control of how they spend their benefit money there is no way that they will want to be paying more than the market rent.
Mick Roberts
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Sign Up10:26 AM, 22nd June 2019, About 5 years ago
Reply to the comment left by Seething Landlord at 22/06/2019 - 09:44
They don't want to pay any rent ha ha. When they get £1500 in their bank in one go. Ooh baby Holiday booked.
Or if they get sanctioned & their money stops, but they still get the Housing Element £500 paid to them, they then use that for food & bills. What else does the Govt think they are going to do if they have no other money? Proper thick those in power.
I'd be happy with market rent, don't want any more Just please pay me the rent on time, that's all I ask.
Seething Landlord
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Sign Up10:49 AM, 22nd June 2019, About 5 years ago
Reply to the comment left by Mick Roberts at 22/06/2019 - 10:26
It's obvious that tenants in a dire situation will use their money to deal with the immediate problem of feeding their family rather than using it to pay rent. One of the stated aims of universal credit was to put benefit claimants on the same footing as the rest of us with full responsibility for controlling their finances. The great failing is that government refuse to recognise that there are some claimants who are totally incapable of managing their own affairs and will therefore end up homeless or if they do recognise it they see it as an inevitable side effect of trying to mend what they see as a broken system.
The effect on landlords is similarly seen as acceptable collateral damage.