Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Chris @ Possession Friend
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Sign Up17:28 PM, 20th June 2019, About 5 years ago
Reply to the comment left by Mark Alexander at 20/06/2019 - 11:19
Yes, Scorpion with Nasty sting in its tail -
I like that analogy - could be a new symbol for shelter
Jonathan Clarke
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Sign Up18:04 PM, 20th June 2019, About 5 years ago
Reply to the comment left by Chris Daniel at 20/06/2019 - 17:23
Milton Keynes Council in Bucks
Michael Barnes
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Sign Up22:00 PM, 20th June 2019, About 5 years ago
Reply to the comment left by ameliahartman at 18/06/2019 - 01:15They aren’t asking for ANYBODY to have preferential treatment or to be “housed for free”, and those of you who keep saying this have obviously not seen all of Shelter’s campaign literature
What they say they will do and what they do are not necessarily the same thing (and in many LL's experience are not the same thing).
Shelter (and the Government) also do not think through the consequences of their actions.
In attempting to tackle the criminal and other bad landlords (which are a small proportion of all LLs) they have two failings:
1. They do not put in the necessary resources to enforce the new (or existing) laws against the target landlords, but they scare off good landlords, reducing choice for tenants.
2. They do not seem to see that additional costs for LLs will ultimately be paid by tenants through higher rents, or the LLs will evict and sell. Neither is good for tenants.
S24 of the Finance (number 2) Act of 2015 that removed LL's ability to claim finance costs as deductible for tax purposes was pure landlord bashing and was supported by Shelter even though it did nothing to help tenants (and in fact hurt them), so was not in line with their remit.
The aims of S24 (to target those people who were purely speculating on property prices) could have been achieved in ways that did not make LLs increase rents just to stop them making a loss.
Laws that are brought in to tackle criminal and bad LLs almost always contain "loopholes" that allow bad tenants to screw good LLs for extremely minor or even non-existent failings, e.g.:
- Tenant Fees Ban: if LL miscalculates and charges 1 penny too much for holding deposit he is in trouble; do it twice and he can be fined thousands. And probably loose licence if in a licensing area.
- Tenant Fees Ban: if prospective T writes to LL saying "I don't want your property; keep the holding deposit" but the LL does not within 7 days write to the T stating why the T is not getting the holding deposit back, then the T can claim back all of the deposit.
- S8G8 where T can claim disrepair and the hearing is delayed by weeks with no rent paid EVEN IF there is no disrepair or disrepair is caused by T.
Now, if Shelter were to
- campaign for adequate funding to enforce existing laws;
- focus on the bad and criminal landlords and not imply that all private landlords are evil;
- target bad social landlords as well as private landlords;
- oppose landlord-bashing legislation that does nothing to help tenants and leaves them financially worse off;
- campaign against right to buy and for adequate supply of truly affordable (rather than what currently is called affordable) housing
then I might be able to support and work with them.
Chris @ Possession Friend
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Sign Up22:35 PM, 20th June 2019, About 5 years ago
Reply to the comment left by Jonathan Clarke at 20/06/2019 - 18:04Do you know what JC, - funnily enough, I was thinking it might be them, they've been in the news about buying up houses that people are being evicted from haven't they ?
I'm interested to know what a Council ( anyone, but particularly a high Homelessness rate one ) manages to do with all their Homeless. There's no way they're going to B&B - Emergency accommodate 1500 is there.
John
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Sign Up23:12 PM, 20th June 2019, About 5 years ago
Reply to the comment left by Chris Daniel at 20/06/2019 - 22:35
This type of talk is really worrying me and i see it more and more. I am sure shelter are pushing this agenda behind the scenes.
https://www.yorkshirepost.co.uk/news/politics/leeds-councillors-call-for-changes-to-right-to-buy-laws-1-9832218
Jonathan Clarke
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Sign Up3:32 AM, 21st June 2019, About 5 years ago
Reply to the comment left by Chris Daniel at 20/06/2019 - 22:35Yes, we have one of the highest area of homelessness in UK so buying up tenanted properties is one of the options they are now looking at to stem the flow
https://www.mkfm.com/news/local-news/milton-keynes-council-to-buy-houses-where-private-tenants-have-been-threatened-with-homelessness/
We also have a secure lets scheme where they offer to take over the tenancy on a long term lease @ 10% above the LHA rate . They are also generous in paying of arrears and guaranteeing a DHP top up going forward if we renew the tenancy. So a variety of packages .
They try to pick fault to slow it all down . They scrutinise Sec 21`s acting like a court would and said one of mine was invalid so refused to act . I proved it was valid after 3 separate e mail exchanges over a few weeks with links on . Another less savvy LL might have relented thinking the council must know best and decided to stick with tenant rather than pursing eviction.
They havent got enough to B&B everyone no . So they ship them out maybe 10 /20/ 50 miles away. Taking over primark / premier inns I hear. Its disgraceful . Then paying with taxpayers money for taxis for school runs back here every day etc . The youth problem of homelessness is particularly acute
https://www.thebureauinvestigates.com/stories/2018-09-26/from-underpass-to-underclass-how-milton-keynes-became-the-youth-homelessness-capital-of-the-uk
One case shows the madness in the system and lack of joined up thinking. They temporarily housed an evicted tenant from the PRS and put him up in a 1 bed council flat for 2 months but then served notice on him to leave that council flat so making him homeless again .
I took him on with the incentives they offered me . And at the same time they were showing one of my sec 21`s his type of flat in the same block . Its a Mad Merry go round to desperately provide a temporary sticking plaster fix and no one has a grip on it at local or national level
The council themselves break the law every day by keeping homeless families in temporary B&B`s over the 6 week legal statutory limit. I had one poor man with wife and 2 kids ring me from Peterborough an hour away in temp accommodation saying he would take a studio flat from me as he had been cramped up in 1 room in a hotel for 6 mths
I wont take any lessons from them on how to be a decent LL
ameliahartman
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Sign Up5:58 AM, 21st June 2019, About 5 years ago
Mick Roberts
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Sign Up7:47 AM, 21st June 2019, About 5 years ago
Reply to the comment left by Clint at 20/06/2019 - 17:22That's exactly it Clint,
You say 'He kept blaming UC but in reality, he just could not help himself with money being paid to him and later admitted it.'
The Govt & DWP want to make them more responsible, but they want to do this after giving them £148 every 2 weeks for 10 years, then all of a sudden, give them £1500 in one go. Ooh baby, Xmas has come early. But this time, part of that money is for their our MY the Building society's rent mortgage. And if that don't get paid, homeless happens.
Yes let's make u more responsible Mr Claimant, but let's trial it on the rent part too, that bit that gives u shelter, if u don't pay it, let's not worry about it, it's only the Landlord that suffers initially, no one cares about Landlords.
Except in the end, the tenant & the Govt & the councils lose.
Whiteskifreak Surrey
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Sign Up8:19 AM, 21st June 2019, About 5 years ago
Reply to the comment left by ameliahartman at 21/06/2019 - 05:58
Amelia, you are an advocate of Shelter, and it is OK, this is a discussion forum and - IMHO - it is handy to hear the other side.
But you refuse to discuss Section 24, one of the most devastating regulation for the private rented sector! Does Shelter have the same attitude? Have they read Dr Ros' Report? Is there a single person in Shelter who can do the figures and show to the very well paid management what a disaster it is? Seems to me the only reason they support it - except them being economically illiterate - is that they must know it will increase homelessness, so gives them their jobs! Or did they suddenly become advocates for FTB? How many of the tenants they advise are able to actually put even 5% deposit for any property (even in not a nice state & relatively cheap), which otherwise would be bought for rent and often renovated? From what I see at their FB page - ZERO!
I frequently posted there - directly to Shelter - that they should be talking to large variety of lenders regarding setting up low interest mortgages on the condition the property will be rented out to DSS Tenants. That would enable low rent they can afford and actually pay, rather than market rent. It might sound like a far reaching wishful thinking, but have they tried? How many replies to the above suggestion do you think I have received? ZERO! But they managed to convince some banks to remove No DSS clause from their T&Cs...
All that makes you wonder what the real goal of Shelter is? Logically they should be all in for more available and affordable properties for their clients. They seem to be doing just opposite and refuse to discuss their stance on S24 and S21....
Or is "logic" a word which is not applicable at Shelter?
Any comments, Amelia? Thank you.
Jonathan Clarke
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Sign Up8:39 AM, 21st June 2019, About 5 years ago
Reply to the comment left by Mick Roberts at 21/06/2019 - 07:47Yes thats right Mick . I learnt my money management skills from my parents . The school helped a bit but not a lot . But I believe its more complex than that its in my DNA to act the way I do . And some peoples DNA seems to make them spenders irrespective of their up bringing or education . A work coach has zero chance to even touch the surface about educating them and changing their whole blueprint so they save and not spend . I see it all the time . Some LHA top me up exactly on time and exactly the right amount. To some its just a shot in the dark whether they pay me or go down the toy shop . I sit down and teach them myself sometimes when i see the signs but their heart is willing but their brain just cant seem to make the right connections between a £50 top up rent and a £50 bouncy castle for their kids 10th birthday treat. The bouncy castle is a short term fix for 2 hrs to see their kid smile and they are lured into that pleasing another weakness . The £50 rent though whilst boring keeps a roof over their head and prevents homelessness. To me its a no brainer but to them its simply not. The government set some tenants up to fail . I`m no Doctor but to me its linked to a mental health condition and a personality disorder as to why some folk need bling constantly in their lives and some dont and it should be treated as a vulnerability and a Tier 1 issue.
You try proving it though to someone even if someone bothers to ask my opinion at the council or job centre . Ive known my tenants 20 years sometimes. I can give you a detailed synopsis of their spending habits but no one ever bothers to ask me my anecdotal opinion as a reference and a good benchmark on their personality . They ask someone whose known them just 20 mins to make that judgement whether to pay me or pay them . 20 years or 20 mins! Why doesn't anyone listen to me. They instead ask for a self diagnosis . They set them up to fail
I have 2 best mates who are brothers about a year apart in age i went to school with . Known them 40 years .One a multi millionaire . One penniless. Same education . Same parents . Both good people but one just cannot for some reason organise his financial matters and is always in debt and one has excellent money skills . There are probably deep psychological reasons why they are so different in this department . But I`m no doctor so i dont know . But I sure as hell know the work coach or the job centre are no doctors either. Why not play safe rather than sorry. Why not give rent to me then test them gradually maybe after proving themselves for 6 months. Why throw the poor souls in at the deep end. You wouldn`t do it to an addict
It is the most cruel slow torture for a government to set some tenants up to fail and get evicted on the completely false premise that they have all somehow miraculously got an equal chance in this `responsibility of money management` area