Privacy Policy
BACKGROUND:
Property118 Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website,
www.property118.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site
. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
“Cookie” |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; |
“Cookie Law” |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
“personal data” |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and |
“We/Us/Our” |
Means Property118 Ltd , a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. |
- Information About Us
- Our Site is owned and operated by Property118 Ltd, a limited company registered in England under company number 10295964, whose registered address is 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- Our VAT number is 990 0332 34.
- Our Data Protection Officer is Neil Patterson, and can be contacted by email at npatterson@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
- Your Rights
- As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
- The right to be informed about Our collection and use of personal data;
- The right of access to the personal data We hold about you (see section 12);
- The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
- The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
- The right to restrict (i.e. prevent) the processing of your personal data;
- The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
- The right to object to Us using your personal data for particular purposes; and
- If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
- For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
- What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):
- Name;
- Date of birth;
- Address and post code;
- Business/company name and trading status;
- Number of properties owned;
- Accountants details;
- Contact information such as email addresses and telephone numbers;
- Proof of residence and ID;
- Financial information such as income and tax status;
- Landlords insurance renewal dates;
- Property Portfolio details such as value and mortgage outstanding;
- How Do We Use Your Data?
- All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
- Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- Providing and managing your access to Our Site;
- Supplying our products and or services to you (please note that We require your personal data in order to enter into a contract with you);
- Personalising and tailoring our products and or services for you;
- Replying to emails from you;
- Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by the unsubscribe link at the bottom of all emails;
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience;
- Provide information to our partner service and product suppliers at your request.
- With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and or telephone with information, news and offers on our products and or We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
- You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
- We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
- Member profile information is collected with your consent and can be amended or deleted at any time by you;
- Anti-Money Laundering information and tax consultancy records are to be kept as required by law for up to seven years.
- How and Where Do We Store Your Data?
- We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
- Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our site and submitting information to Us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR
- Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
- Do We Share Your Data?
- We may share your data with other partner companies in for the purpose of supplying products or services you have requested.
- We may sometimes contract with third parties to supply products and services to you on Our behalf. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
- We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
- What Happens If Our Business Changes Hands?
- We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
- How Can You Control Your Data?
- In addition to your rights under the GDPR, set out in section 4, we aim to give you strong controls on Our use of your data for direct marketing purposes including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails.
- Your Right to Withhold Information
- You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- You may restrict Our use of Cookies. For more information, see section 13.
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@property118.com, or using the contact details below in section 14.
- Our Use of Cookies
- Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
- All Cookies used by and on Our Site are used in accordance with current Cookie Law.
- Before Cookies are placed on your computer or device, you will be shown a cookie prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
- Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.9, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The following first party Cookies may be placed on your computer or device:
Name of Cookie |
Purpose |
Strictly Necessary |
JSESSIONID |
Used only to collect performance data, with any identifiable data obfuscated |
No |
__cfduid |
This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. |
Yes |
- Our Site uses analytics services provided by Google Analytics and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
- The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
- The analytics service(s) used by Our Site use(s) the following Cookies:
Name of Cookie |
First / Third Party |
Provider |
Purpose |
__utma, __utmb, __utmc, __utmt, __utmz |
First |
Google |
Helps to understand how their visitors engage with our website |
_fbp |
First |
Facebook |
Helps to understand how their visitors engage with our website |
- In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@property118.com, by telephone on 01603 489118, or by post at 1st Floor, Woburn House, 84 St Benedicts Street, Norwich, NR2 4AB. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
- Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Devon Landlord
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Sign Up20:38 PM, 24th September 2012, About 12 years ago
I don't know what it's like in other peoples' part of the world but from where I'm standing it seems to me that housing standards are having a funny turn. With the extra demand for shared property created by the recent changes in legislation for those up to thirtyfive, you would think that someone would have told them that it might be a good idea to enable landlords to provide more shared accommodation rather than attempting to reduce the amount of HMO space available. Throughout Devon the variation in room sizes accepted as appropriate for sharers ranges by about 40%, so that what is an excellent shared space in one part of the County is frowned upon in another. I have also heard that landlords are being asked to carry our work on shared rooms in HMOs which cannot be supported by legislation let alone common sense. Now, don't get me wrong. I want the cowboys who exploit tenants out of the game as fast as anyone else, but it seems to me that once a landlord comes clean and presents his property for certification, all manner of strange requirements seem to creep out of the housing standards woodwork. Has anyone else found similar starange things happening and is there any advice out there to prevent what seems to be off the wall requirements from someones wild imagination preventing good landlords from trying to meet the housing crisis?
Mark Alexander - Founder of Property118
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Sign Up21:40 PM, 24th September 2012, About 12 years ago
My standard response now to any such strange request is "please can you point me to the legislation which necessitates me to do what you are asking"
Joe Bloggs
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Sign Up7:01 AM, 25th September 2012, About 12 years ago
this is exactly what i fear will be happening in LB Newham very soon with compulsory blanket licensing. the licence fee is just the starter.
Industry Observer
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Sign Up9:44 AM, 25th September 2012, About 12 years ago
If managing an HMO for someone else, as opposed to your own where with no agent you must have the licence in your name, just make sure the licence is in the name of the landlord
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Sign Up13:53 PM, 25th September 2012, About 12 years ago
Cannot really pin-point what the nub of this article exactly is.
However it's good to see some entries in the commentary verifying the fact that
all council workers get sent on an induction course which involves them being hypnotised
into believing they own all the people in all the houses in all the streets
within their county. Ironically schools within a county have compulsory
bullying policies - which appear to be perfectly counter-balanced by the fine
art of bullying that councils seem to feel justified in exacting on general
members of the public within the county/city including landlords that operate within it's boundaries and dare to rent out 'their' houses.
"please can you point me to the legislation which necessitates me to do what you are asking"
"or I will poke you in the eye" If only B.Fawlty were an HMO landlord.
Matchmade
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Sign Up1:02 AM, 26th September 2012, About 12 years ago
I had a bad experience in Oxford eight years ago which put me off renting out HMOs in that city ever again: my house was a large two-storey, 4-bed Victorian terrace with two reception rooms and a big kitchen-diner-utility-bathroom extension. I lived in one room and rented out 4 others, and we all shared one living room, the kitchen and two proper bathrooms.
I was required to license the property as an HMO and received a visit from Environmental Health. Imagine my surprise when I was told that I must do the following: replace the battery smoke detectors with wired-in ones and a heat detector in the kitchen, replace all the solid-wood Victorian doors with lockable fire doors with self-closers and intumescent strips, install illuminated fire escape signs, install fire-proofing material on the wall between the kitchen and understairs cupboard and underneath every step on the staircase, right down to the bottom, and build a bike store and bin store in the front garden. He also wanted me to install sinks in every bedroom until I protested and said where was the legislation saying this must be done; he also relented on replacing all the doors except the kitchen one and on the ghastly illuminated fire escape signs.
He appeared to regard an HMO from a health and safety perspective as equivalent to self-contained bedsits, each with their own cooking and bathing facilities, or to a hotel. He just couldn't get his head around the notion that houseshare tenants could cooperate to share a kitchen, respect a no-smoking policy, have a cleaning rota, share meals and other social activities like going to a movie or supermarket together, and be in most respects little different from a family with two parents and three grown-up children who were working and still living at home.
Gilly
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Sign Up19:11 PM, 26th September 2012, About 12 years ago
I could not agree more with your sentiments TonyA. I honestly think that we should mount a campaign against the attitude of Councils to landlords as I think it has reached unacceptable, toxic levels. I remember when no one would talk to the Inland Revenue years ago as they were so officious - well a miracle occured there and now they could not be more helpful - the same is needed of Environmental Health and Councils.
I have just had an Improvement Notice withdrawn by my local Council (what they were doing issuing it in the first place is another matter - not adhering to the Enforcement Concordat that's for sure) and I am only disappointed that I did not tackle the issue in Court rather than through the RPT, as they have got off lightly.
Fire regulations were first considered years ago before there were non-smoking policies, gas safety certificates, sophisticated alarm systems and heat detectors. Statistics now show that HMO properties are far safer than single occupancy homes (and yet they are thinking of insisting on sprinkler systems in wales god forbid - for which the increased effectiveness is zilch apparently). There is a shortage of housing yet students no longer share rooms ( as I did) and live in ludicrous locked boxes with fire doors slamming shut in every direction, but which are propped open with wedges - which sell out within minutes at the local supermarket when the term begins. Five bed homes are totally discouraged by legislation and licensing and all these ridiculous expectations are pushing landlords towards converting houses into flats for no more than two households, surprise, surprise
My lovely property had mains connected smoke alarms everywhere, heat detectors, fire blankets, extingushers and even emergency lighting - all this in a non-licensable 2 story house for four - though there are now five sharing very happily. it had three downstairs exits (though they insisted that there was only one escape route) and two upstairs fire escape windows - surely enough is enough.
It was deemed to be a house of bedsits yet like your place, the tenants did not see it like that nor did any of us want a house like that. Locks on doors (required by many Insurance companies) and separate tenancy agreements (despite moving in within weeks of one another) apparently made this simple to categorise.
I now have a joint tenancy agreement but would not dream of asking anyone to fund a tenant who has left - I have always operated that way, whether I am entitled to or not - it is just not fair to the tenants - we just quickly get a replacement and I cover any shortfall, if there is one. Nothing has changed in the house - except that I had to cover the keyholes with escutcheons - yes that's right - a huge smoke hazard, keyholes - oh and to glue up some cracks in the Victorian pine doors.
Well I've won and kept my Victorian doors but issuing a joint agreement is a pain and totally unnecessary - people can come and go but the running of the house has remained the same for years. They know the set-up that they are entering - one of co-operation and harmony and that is why there is always a queue a mile long to live there. If normal houses were allowed to be normal shared houses then the housing crisis would virtually disappear overnight.
I was a student for far too long, but I lived in some lovely places with young professionals, because there were always five of us and we just operated as a single household - which is what most people want to do.
Licensed houses can still be low risk and that should be the emphasis, not this cover-your-back attitude of H & S which has just gone mad (in my view). Sorry to rant. I wish I could chat to Blast productions - they would have a serial out of it rather than one documentary - but probably no viewers!
Matchmade
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Sign Up9:44 AM, 27th September 2012, About 12 years ago
Gilly, your experience is uncannily similar to mine: I forgot I had to cover my keyholes too! Can you point us to the evidence you refer to, that HMOs are safer than single-family occupation? Because EHOs and the wider anti-HMO community are convinced by "fire statistics" that HMOs are basically death-traps and need to be licensed and regulated like bedsits, hotels and care homes. There is also much confusion caused by a failure to distinguish between "This Life"-style houseshares like the ones you and I lived in for many years, with unlocked bedrooms and shared domestic bathrooms and kitchens, and bedsits, which are essentially self-contained studio flats with their own cooking and washing facilities.
I can see why there's concern over bedsits, with multiple potential fire locations within the same building, but I find it very difficult to understand why there is so much hostility to houseshares of 4/5 students or young working people. What the authorities and busybody councillors who are hostile by political persuasion to the entire PRS should be doing, instead of fussing about escutcheons and seeking to license and inspect every landlord in their boroughs, is focusing on the bad landlords who cram 12 immigrants and benefit claimants into a 3-bedroom house (and the shed), never get the boiler checked, rarely repair anything, use ancient furnishings etc etc. As Ben Reeve-Lewis's column on this website shows, such work is never easy, but demonising the entire HMO sector and licensing everyone is just a gigantic distraction. What's really needed is a willingness in councils and courts to use their existing powers and resource departments like Ben's properly, funded by serious fines and confiscations on the landlords - and the subletters of council houses and housing association properties - who flout the safety laws and who are usually heavily involved in benefit fraud and maybe illegal immigration too.
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Sign Up14:55 PM, 6th October 2012, About 12 years ago
>Next time….. photos of the finished rooms, the weird and wonderful people who responded to the ad and the man from Blast Productions sticking a camera in everyone’s face in a bid to understand HMO living for a forthcoming BBC documentary.
Interesting, and I'm sure you'll be great, but perhaps illustrates how narrow the base is TV programmes work from.
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Sign Up12:53 PM, 29th April 2013, About 12 years ago
I have temporarily taken on the property management of 4 HMOs in Eastbourne and am looking for a really good, reliable property management agency. Do you know of any in the area? Thanks for your help.